They don't disclose this but they don't confirm your move with movers until the day of and will not notify you if no one is assigned until AFTER your appointment has expired. Awful model. Use a local mover who will confirm movers! Ours no call no showed after taking half a day off. read more

I've used Dolly for about 8 years with no issues until this move, and it turned into a stressful, expensive mess due to what appears to be a problem on Dolly's end. I booked a full studio apartment move in the app with an expected price of $398. On move day, the helpers arrived and told me their system showed they were hired to move one item only. We compared what I had on my end vs. what they had, and it was clearly different -- my reservation showed a studio move, theirs showed a single item. We called Dolly support while the helpers were standing there. The helpers agreed to do the full move (they were professional and did their best), but once the job was "fixed" in the system, my move was reclassified (it even showed up to 620 sq ft, though my apartment is ~520 sq ft) and the price jumped in seconds from $398 to $697. Because we had to be out that day, we had no real option to cancel or reschedule -- our hands were tied. The helpers weren't the problem. The customer wasn't the problem. The problem was Dolly's reservation/dispatch system and the way it handled corrections day-of, leaving me stuck paying hundreds more. I'm posting this so others know: if anything goes wrong with the listing on the back end, you may end up forced into paying a much higher price on moving day. read more

DO NOT USE!!!! HORRIBLE Service Option.. Waited and Waited and Waited for them to find Someone to pick up the service request with nobody answering the request... Still Waiting, had to cancel and get my own Uhaul.. Frustrating Service, should Not be Recommended to Anyone.. Warning, DO NOT USE not worth the hassle. read more

Great service.. like Uber Make sure you enter the details correctly when creating your order! read more

Booked to pick up a tv at a store, the driver texted saying he was a few minutes away, then they cancelled. I'm sitting at the store on the curb waiting to pick up a tv and they cancel. Called customer service and they said wait hours for another driver. Horrible service and unreliable. read more

Terrible company, scheduled 2 movers for a very simple move they no showed, then I get an email from dolly canceled because they couldn't get movers. Then getting a refund is like pulling teeth from this company. Do not USE THEM read more

Zero stars for Dolly. They charged my credit card twice for a service they never fulfilled. It's theft really. I booked on the app, met the movers and showed them exactly the same items I listed to be moved. They wanted to re-schedule with their truck that had a lift. They had me call and cancel the order. Dolly REFUSED to re-schedule or refund me. Dealing with them and their denials was evidence they are trained to refuse no matter how logical the reasoning. They did reverse one of the 2 charges as it was a duplicate, but I am still out $568 for nothing. Know any good movers? Still in need. read more

My account was flagged and service was cancelled without any notice. This place is bush league

What a nightmare! Their system totally messed up the pick up address in multiple ways, the driver apparently only had the company gps, and was unable to input the correct address. We spent a couple hours trying to fix this. There was no way to contact the company because THE PHONE NUMBER LISTED IS DISCONNECTED. The website has only chatbots who respond with " I don't understand". The app would not recognize my account. And, THEY CHARGED MY CC CARD TWICE. What a scam. Perhaps they were a legit company at one time, but not any more. Stay far, far away. read more

I used this company to live a refrigerator. They dropped the fridge down my stairs denting the fridge. They also broke about 16 tiles on my floor and ruined the tile edging on each step. I asked the company to help pay for some repairs and they declined to help. Do not use these guys. The best part is they decided they couldn't move it after dropping it down my stairs and then still charged me for the service. The workers are incompetent and the corporate office is shady. read more

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I needed an 8ft sofa moved from one apartment on the second floor to my new apartment on the 5th floor and neither complex had an elevator big enough for it. I booked 2 helpers and a pickup truck at 11am today on a Saturday to arrive the same day between 2-2:30pm and they confirmed the helpers by about 1pm. The helpers arrived on time and was very quick yet careful and very respectful. Only issue was that the helpers seemed surprised that they had to carry it up to the 5th floor when I stayed in the request that the elevator was unusable. I thought they were going to complain and cancel but other than a reasonable shock response they did it very quickly, I'm so grateful for the quick service! read more

I asked for a dining table with 2 leaves and 8 chairs and a china hutch to be moved. I was quoted and charged. The two movers showed up and they were not able to lift the china hutch. It had a base and a top. Dolly - after the fact - sent me an FAQ that they cannot move anything more than 300 pounds. The two pieces were at most 150 pounds each. The movers had no dolly (ironic), no blankets, no shrink wrap - none of the moving essentials. I had to hire a REAL moving company to do the moving of the china hutch so I ended up paying double. To compensate me, Dolly refunded $50. Not happy. I don't recommend this service for furniture moving. read more

1. Gave details and photos of item. Job was going to be scheduled. 2. Was asked to be at house earlier. Agreed via their app. 3. Vince ghosted me, leaving me waiting for 3 hours and did not respond. 4. Called customer service. No answer earlier. Called again. Was told the TWO helpers I tried to schedule could not handle anything estimated at most to be 300lbs. It is a piece of marble the has a rectangular bottom and no delicate parts sticking out. All rounded off on top. It is probably 275-280 lbs but was trying to be generous with weight. Dimensions are 24" long, 11" wide which I gave them. Height is 10", which I did not give them. Asked to have it moved from SUV in garage to a rolling dolly in garage. 5. Don't ask them to move furniture- it will be too heavy. Ha. I happen to know they move couches etc to a 2nd hand store in Denver. 6. Ghosted & then lied to about weight. I had a man and young woman who know what they're doing move it into my suv by hand, walking 15 yards with it. read more

If I could give a negative star review I would. We booked a pick up. The driver never showed. Now we are being charged for a service never provided. Will never use again and will never recommend! read more

I had a terrible experience with my dolly movers. I purchased extra damage protection as my movers were moving expensive items like a bed frame and tv stand. The movers ripped part of my bed frame which is not replaceable unless you buy a completely new bed frame. After filing a damage claim and trying time and time again to work with customer service, they still wouldn't honor the damage protection saying that the bed was still usable even though a huge chunk was torn open. I will never use dolly again. read more

Dolly - Movers Near Me

I paid $95 for a dolly and when the drivers showed up to the location the business had shut down for good and the location was empty. Customer service was so rude to me and I was still charged the full $95 for absolutely nothing. The fact that I didn't even get a partial refund for a business being shut down is ridiculous. Get a U-Haul and hire some random people and you'll be treated better than customer service and the price of this BS. I'd give negative starts if I could. Will never ever use this service again. read more

I have used these guys before and they were great. This time, not so much. I could not upload a photo of the item on their website. I was able to to so when I used my phone. Entered all the pertinent information. I was called that evening around 6:30 to verify all of the information again. I was asked the same questions over and over again, put on hold and then asked the same questions. It was more than frustrating. Then, the delivery was scheduled for the am. It was actually early! My mistake, I inadvertently gave them the wrong Big Lots location. When the delivery guy Travis (he was great) and I finally figured it out, I emailed Dolly and rectified my mistake. They then charged me an extra $50.00 to have the dresser delivered to the correct Big Lots! I was able to get that rectified with Travis but was still charged $50.00. Delivery was great. Customer Service not. read more

Absolutely horrible in every way. Do not, Do not, Do not use. I do not believe anybody that had a above a 1 star. If you could do a negative number line, it is somewhere far far below the lowest number that you can think of, negative infinity.. Frustrating, had to cancel my credit card. Started off trying to book online, the website seemed intentionally misleading, next thing we are calling to try to tell them what we wanted, not what we were seeing, and they said we had booked it, nowhere had we agreed to that, then they said we couldn't cancel it without 50% cancellation fee of the charges. Charges we weren't aware we even made. We were looking at next day pickup and delivery of my mother's belongings from a nursing home because she had just passed away and we had no way of moving anything. They said that since we booked it one day in advance (again, no booking, no confirmation number, no nothing), we had to pay. Before I could hang the phone up they had run the credit card for $645. And our cancellation fee would be $400. It was a fiasco...Card cancelled, reported fraud, not one word from that company. If it isn't a scam, it is an intentional "provide no service" policy. Very unfortunate to come across this sham of a service. Disgusting that people do this.... read more

Very disappointed with Dolly. We booked two movers weeks in advance and received confirmation from Dolly that we were all set and they'd have someone for us. Morning of our move, there was still no one assigned. I called customer service and they said they were still working on assigning and couldn't do anything else until our arrival window was here. When our movers were supposed to arrive, we got a call that they couldn't find anyone but they could reschedule for later in the day -- however, they can't guarantee they could find anyone for any time we rescheduled for. Completely useless service. We had our moving truck and were counting on extra help for heavy furniture. Would never rely on a service like this again. read more

Dolly is absolutely one of the most unpleasant and unprofessional things I have ever had to deal with. Do NOT use this service, they lie, are completely unreliable, they put on extra charges at the very last minute with no notice or any other option. I will NEVER use them again and I'll be sure to tell everyone I can about their horrid customer service!!! read more

I manage a commercial office building in Denver. This group was selected by one of my tenants to move their office to our building. They were completely unprofessional in more ways than one. The reason for this one star review is their utter lack of respect for building rules and regulations. They were given access to our underground parking for ease of access for their move and told where to park. They parked literally wherever they felt like, in this case it was in two reserved parking spaces for current tenants in the building. When they were asked to move their response to the assistant manager was "we'll be done in 15 minutes and you'll never have to see us again" and walked away. This company will not be permitted to ever deliver again to our Denver properties. read more

I'm not happy with this service what so ever. For starters I called to request dolly to deliver a couch I bought. It should NOT take a 45 min phone call to give someone my address. And while I'm on this call the guy couldn't hear or understand a word I said cause he had me on speaker the whole time and he was trying to take my info with a barking dog in the back ground. I was told my order would be delivered same day. Not only where they extremely late. I didn't even get the couch. And when I called to see what's going on all of a sudden there's no one to take my call. So now I have to make arrangements to go pick up the couch myself. I even called the store that has my couch and they never got any documentation or phone calls or anything. This is a VERY unprofessional business and I will be letting anyone know to find a better service read more

My husband and I purchased a beautiful used dining room table set with chairs and a hutch. Because the person we bought it from lives 50 miles from my house, we contracted with Dolly to move the set from the seller's house to our own since it was too large for my own vehicle. We got an update from both the seller and Dolly that the Dolly movers had picked up all of the pieces and were on their way to our house. The movers arrived and moved (almost) all of the pieces into our house and left. Within an hour my husband and I realized that the movers had left without giving us the leaves to the table and also 6 bolts which make it possible to extend the table. We tried to contact the movers, but apparently after the job is complete, the number they use to contact you is deactivated. We tried to contact Dolly and we got the runaround for 2.5 WEEKS!!!!! In that time, we were hung up on multiple times. We were told that they couldn't give us the movers' phone number for privacy reasons. We were told that we would receive calls back and didn't. We knew that the further out from the move date we got, the less likely it was going to be that we would be able to recover the leaves. And after 3 weeks they told us that, indeed, they were unable to find the leaves. The main reason we purchased THIS set was so that we could expand the table to fit more people for Thanksgiving and other gatherings. Without the leaves and bolts, there was no reason for us to get this table since it is now the same size as the last one we had. The leaves are discontinued, so we cannot order new ones. We will have to have them custom made, but even then they will probably not match the table. Dolly will not cover the cost of replacement and their customer service department is anything but helpful in the process. We will never use Dolly again. read more

Welp, booked this over a week- maybe two weeks ago... got this text yesterday confirming.. it's now 12:02 Saturday and I haven't heard from him. He had nothing but 5 star reviews btw. After reading reviews on yelp, I am now worried. Looks like I'll be blocking the payment, renting a pickup and having to move this stuff by myself. Thankfully, I don't have larger items. This is insane. read more

Dolly - Movers Near Me

Horrible experience all around. First, my wedding ring mysteriously disappeared and then they suddenly overcharged my card for a second time when all they had to do was move a couple of items. DO NOT RECOMMEND! read more

I would avoid this company at all costs. They've took my money out of my account but I was the one who had to call them to tell me they have no one to move me on my moving day. Ive set this up over a week ago. Never responded to my emails beforehand asking if they were able to do it - and the phone number is nowhere to be found on there app, you have to dig to get in contact with this company. So I now have to pay more with another company because it so short notice and it's the only I have to move. Please to somewhere else. read more

Beware of SCAMish way they are doing business. Seemed great to schedule and pay through app for 2 helpers to move one heavy item. Ok perfect, booked a couple days in advance, win/win! Um no. One helper texts a day before the scheduled job asking to change the time for that day. I clarify the date/time for the following day and we are supposedly back on track, he will text before arrival--tomorrow. Next day no courtesy "on way" text but only a text saying they can't find the address, so I quickly text back, no response. I also call to find that number is "no longer working" and the job has been cancelled. WTH?? Nooooo. I try repeatedly to get ahold of "customer service" only to hear back by text 4 HOURS later saying the job was cancelled. I request a callback twice but no response whatsoever. Money gone, item never touched. NOT GOOD. Complete B.S. company, nice idea in theory but very POOR execution. ZERO customer service and a complete waste of time/$$. AVOID. read more

I am beyond happy! The easiest move and speediest response time ever! I literally received a confirmation from Eric and a response text message within 3mins time of me submitting the dolly request! Eric Y. and his assistant Joseph V. were ALL AROUND A +10STAR RATING!!!!! Very professional! Super speedy! Great communication! Super respectful! We've booked them in 2 separate occasions and we couldn't be happier! Our moves haven't been easy at all and required a lot of stairs in multiple cities with multiple locations and they handled the job with such ease! THANKS A BILLION!!!! My husband and I can't say enough good things about these guys! read more

Dolly - Eric Y. & his assistant Joseph V. were ALL AROUND A +10STAR RATING! Very professional! Speedy!Respectful! THANKS A BILLION! - Movers Near Me

Here's two photos of Dolly blocking me after they cancelled on me the day I had to move. If you're looking for a reliable place this is the absolute last. I'd guess they're probably a scam considering they didn't even have the decency to respond back and instead just blocked me. read more

Dolly - Movers Near Me

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I paid with my credit card to schedule my delivery. I was scheduled for delivery of new furniture between 5-6:30 mountain time. Never heard from anyone. Called customer care, was told that I had to leave a message due to a high volume of calls. Left a message, also emailed. Have never gotten a response. Have not gotten my furniture. No communication but they have $234 to deliver I sofa and 1 chair! Beware. read more

Awful!! Movers showed up with a small van, charged us extra 150.00 because they said it took them 2 trips after Dolly representative told us it was a flat cost of $399 and they would have to do as many trips in order to get the job done. Then the movers left us with half our house to finish moving and Dolly couldn't find any other movers to finish the move us so we had to move the rest by ourselves on a holiday weekend!! read more

Don't hire this company. They came and moved an elliptical machine for me and completely damaged and tore holes in my wall. I've been trying to get someone at their company to respond but of course they have no phone number to call and all I do is keep getting emails saying they're looking into it it's been three weeks. Don't use this company read more

We reserved a Dolly a month in advance of a cross country move that we were doing today. At the scheduled start time the Helper had not showed - we call and send a message with no response. An HOUR after the scheduled start time, after repeated attempts to contact, the Helper messages me to say they will be leaving for the job shortly....no apologies for being over an hour late, no commitment to when he would arrive - complete lack of responsibility and respect. So we reach out to Dolly for help with their completely incompetent employee / contractor and receive zero response from them as well.... Approx. 1.5hrs after the job was supposed to start I receive a message that the Helper has canceled the job and if I quote "can be flexible with timing" they can try to assign one for a different day. Seriously?! I'm leaving the state right now, there is zero flexibility to reschedule for a different day and a company that supposedly helps with moves should understand this. NEVER book a service with this company if you actually expect to be able to 1) get help moving and 2) be able to contact an actual human being. Would give zero stars if possible to Dolly and the helper, Elijah M. read more

Dolly is a Uber app for movers. You post date and time pictures and they give you a quote before purchase. Luke and Tim both were very professional and strapped everything down prior to driving. Took a star off because if you have big items it might be helpful to rent a Uhaul and move everything in one trip. I'm guessing most helper would use their personal trucks and have to make multiple trips. read more

I booked a dolly over a month in advance and confirmed with my assigned helper the day before. 1 hour before my scheduled time, the Dolly cancelled. I ended up having to rent a UHAUL and move everything myself. Would not recommend due to how unreliable it is. read more

Received an auto-generated text 15 minutes after my items were supposed to be picked up saying "We are no longer able to move your items". Huge inconvenience after they confirmed our time and pickup. Whoever came up with their business model would be out of their depth in a parking lot puddle. Would NOT recommend read more

Terrible service and support. THEY ARE A SHADY COMPANY AND STEAL YOUR MONEY. I got assigned my dolly helper 2 days before the scheduled time and I messaged the helper right away to confirm he was able to move the piece with no response. The helper then shows up the day of and says he can't move it and they charged me an $85 cancellation fee. They deleted all messages in the app, so I have no proof. SUPER SHADY. I reached out to their support team 3 times with no response. Finally called and was on the phone with them for 30 minutes and they refused to process the refund even though the day of cancellation was their fault for not responding when I inquired about the scope of work. I am now disputing the charge and trying to warn others. They are very unhelpful and shady. Do not recommend their service AT ALL. read more

My friend moved and I was helping. We are both 60. She hired Dolly movers. They were over an hour late. They weren't organized loading the truck. They also stacked totes 5 high in her apartment . I had to ask them to take the top one off. They didn't put the mattress on the frame. Things labeled kitchen was in the bedroom. I have never felt so unorganized. So if you take a chance good luck. read more

Won't use them again. I needed two movers and the guy with the truck showed up so late that the other guy left so I was really stuck. Would not recommend them. read more

Simple, easy, and trust worthy. I didn't know this type of service existed until I need someone to help me with moving a workbench from Costco to home. The workers were on time and fast. Will use this service again. read more