Nicolette came and picked up my silhouette shades, cleaned them, and reinstalled. They were so…read moreaccommodating and pleasant to work with I have to give them 5 stars.

No exaggeration, this is truly one of the most shockingly bad experiences I've had with a business…read more I'm a contract lawyer, so I've seen some crazy business practices in my days. This comes at the top. Here's the story. I needed shades repaired. Basic work: a few shades don't come all the way up. I called this company and they said they could get the job done. However, it would require that they take my blinds so that they could repair them on site. They said it would take 7-14 days to repair. I triple-checked the time because my windows would be completely exposed during that time and I would have no privacy. They assured me that the maximum amount of time would be 14 days but it likely would not be nearly that long. Ok, great. Last week of May: they came on a Monday to pick up my shades (for an extra $100). They told me that my total would be about $400 and they would reach out to schedule a time to drop them off sometime the following week. June 12: I get a call saying they're ready and we schedule a time for them to be dropped off. It's over the two weeks they initially quoted but only by a few days--no biggie. June 13: I get a call saying that they made a mistake--they need a few more days to work on the blinds. I was bummed, but what can you do? A few days came and went and I never hear back from them so the following week I call for an update. They transfer me to Al who says there's a delay because they're working on getting a part they need to fix the blinds. I ask him to keep me updated because at this point I've had no window coverings (hence, no privacy) for over 3 weeks and I want to be sure that my order doesn't fall through the cracks. He says he would be sure to update me following week. Two weeks go by, I hear nothing. So I called, and left a voicemail. No return call. After a few days I called again. Once again, no answer or return call. About 10 days later, on July 15, someone calls and says that my shades are ready. I ask her if they're willing to take something off the cost, considering they they initially told me that they'd have my blinds back to me within 2 weeks and we're now well over 6 weeks. She said she'd talk to a manager and call me back later that day. Of course, she didn't. Two days later on July 17th, someone different calls and again says my blinds are ready. Again, I ask about the discount for the inconvenience. She says, "Al told us that he talked to you yesterday and told you that's not possible." I told her that no one told me that and that I did not speak with Al yesterday. It had been a month since we spoke. Not only would they not offer a discount for their delay, but she also told me that I must now pay an additional $130 above the quoted price for parts! She said her notes said that someone called me and I approved the extra $130 for parts. I certainly did not. She says she'll get Al to call me. Al calls me 10 minutes later and within 45 seconds of him calling, he says, direct quote: "I don't have time to talk to you. You should be happy that we repaired these. Do you want your shades back or not? Either you're going to pay the new price, or I'm going to take your shades apart and you'll have to come pick them up." Wooow! I told him I was shocked that he was talking to me like this, especially since I'm the one who has been inconvenienced. He responds, "I'm shocked that you're not more grateful. Do you want your shades back or not? I don't have time for this." Not only was he not apologetic for taking more than TRIPLE the amount of time quoted, never updating me as he said he would, and not returning my calls, but he's shocked that I'm not more grateful? What?! I told him that I'd come pick up my shades. He said that he'd need two days to "unrepair" them. Meaning that, out of spite, he was going to spend two days working to undo the work he did so that my blinds would be unusable. And only then would he return them. It's petty, small, counterproductive and obviously, horrible customer service. Learn from my mistake: stay away from this business.

It can be tough to impress an A-type personality such as myself - my extreme attention to detail…read morecan drive myself and others a little crazy. I preface with this so readers understand that this review is coming from a tough judge! I received a couple of quotes from local companies when searching for window coverings. I called Anion after reading a stellar review from a colleague of mine (we are real estate brokers at the same brokerage, so our sphere is always sharing referrals for home-based projects). Each person I dealt with at Anion impressed me, starting with the very first phone call and ending with installation. Anion is a family-ran business, offering a noticeably more personable customer experience than dealing with larger big-name companies. They also provided me with the most competitive quote. Lucas came by for my original quote. I had only a very vague idea of what I wanted -- but he seemed to know exactly what I was trying to convey. He knows his stuff. He brought samples of several types of options, giving me the ability to confidently move forward. And - when I obsessed over the many shades of white options (ha) for a certain window covering, he so graciously agreed to come back with his swatches a second time to be sure I was getting just what I wanted. My installation could not have gone more smoothly, either. Rob is a true professional with an eye as precise as mine. He was enjoyable to speak with and I immediately knew I was in good hands! He has been installing window coverings for several years and it shows. He went the extra mile in more than one way and - though very efficient with time - I never felt the work was being rushed. I ended up with exactly what I was looking - really pleased. I can refer friends, family & clients alike to Anion with confidence.

The crew at Anion were fantastic to work with. After our first meeting with Molly and Jacqueline,…read morethere was no question we were in the right hands. While going through samples, they were attentive and engaged. You can tell they are passionate about their business. Their quote was reasonable compared to other large shade companies and their products look great. Install crew was careful and skilled. We noticed one of the valences was damaged (most likely directly from the manufacturer) so they ordered a replacement for us with no hassle. Molly and the rest of the staff had great communication and were very personable during this whole process. It's nice to see that from a company.

I had my window blinds repaired by Chris a few weeks ago and had what I thought was a problem. As…read moreit turned out there was no problem, my mistake. I appreciate that he came out within a few days and made me feel a little less embarrassed for calling. I tried to pay him for the house call, but he wouldn't accept anything. Very unusual. Thanks again Chris and Tina. I highly recommend them.

We had a fantastic experience with Chris and Tina at Blinds Unlimited. From start to finish, the…read moreprocess was professional, timely, and smooth, with consistent communication throughout. It's clear they take pride in their work and operate with trustworthiness and integrity. This is a local, family-run business -- now in its second generation -- and you can feel that integrity in every interaction. They're honest, straightforward people who do exactly what they say they'll do, and they do it exceptionally well. I highly recommend Blinds Unlimited if you want quality work handled by a team you can truly trust.

Fourteen years later, my curtains continue to be beautiful and durable! Recently, a minor fix was…read morerequired. Kim's installer came and fixed it right away. Thank you, Kim! (Photo from summer)

It was a true pleasure working with Kim. We installed curtains and blinds throughout our house…read more They look terrific and we receive compliments on the window treatments all the time. We would highly recommend Kim and Urban Environments.

With the exception of one blind Bridget & Greg replaced all my blinds in my home with…read moreHunter-Douglas blinds. It was a pleasure working with them and I would highly recommend anyone in the area to do so.

I have purchased blinds on two occasions. They were helpful and professional and I chose the…read moreblinds that I already liked. The blinds were installed in a reasonable timeframe, The installer wore a mask and followed the Covid guidelines.I would recommend them to any one seeking window coverings.

I can't believe she is still in business. Cheated me, didn't deliver what I paid for and lied to me…read moreand BBB. She also told me she was dying and that's why she couldn't complete my $12k order. Find someone else.

Fantastic work and great quality. I bought fabric and sent a Pinterest picture of what I was…read morelooking for. Valances turned out perfect and exactly as I was wanting. I would definitely recommend this company.

The drivers park illegally, blocking disabled parking, while representing the company. Is this…read morereally how you want your company to be represented?

Our landlord hired to do flood clean up and re-finishing of the basement which obviously is not…read moretheir typical area of expertise and I could have done a better job finishing the basement with a blind fold on and a butter knife. First of all the cleaned up mold and sewer back flow up with just bleach and if you do any research online does not kill mold so now everyone in our home is having upper respitory problems. Second there's not one wall of paneling that's up that doesn't have huge gaps and warpage and looks like complete crap let alone there's not one miter of trim that lines up I could have done better with a butter knife like I mentioned. And then to add insult to injury after losing everything we had in the basement they had the balls to steal our fans. And then the icying on the cake for me letting and leaving our dog outside unattended and tearing everything up all day.

I first had blinds installed by Dimitri on 2007, soon after I bought my vintage condo. I had 3 or…read more4 different dealers come and measure and show me their selections. Dimitri was the youngest one in the business but the most enthusiastic and with the best selection. I did not want cheap blinds, I was making an investment in good quality blinds and also with those things that go at the top to hide the mechanism. So Dimitri delivered and I still am using those same good blinds he installed in the living room, bedroom and dining room in 2007. Recently, we purchased some new blinds for our kitchen. He warned us there there would be delays because of the epidemic. When he arrived, he properly wore a mask and abided by all of the safety protocols. We are happy with these new blinds he installed too. Also, the senior living community where my wife works regularly contracts with Dimitri for window dressing work too.

Beautiful meticulous work down restoring my antique furniture and installation of new modern roller…read moreblinds!