I am beyond disappointed and upset with this location. I purchased a diamond band as a 20th-anniversary gift for my wife, secured the order for pick-up at the Los Cerritos Center store, and thought I had this milestone gift taken care of. Instead of fulfilling the order, I received a cold, automated cancellation email stating there was an "inventory issue"--after I had already dealt with the store. No one from the store had the courtesy to call me personally to explain the mistake or offer a solution. They just cancelled it without a word. It is unacceptable to treat a customer this way, especially when it involves a significant anniversary gift. You cannot confirm an order and then quietly cancel it via email with zero effort to make it right. You have completely ruined this experience for me. Buyer beware if you are counting on this store for a special occasion. read more

Ashley Meyer was really kind helpful and thorough we brought some jewelry to be repaired . She explained everything and we lifetime service except for one thing so it was not that expensive. read more

Kay Jewelers - Taking pictures of the jewelry - Jewelry Near Me - Cerritos, California

We came back because the backing of our baby girls earrings was lost. Marc helped us right away without any problem at all. He ordered a new one for us right away and made sure it Will arrived right away. He even gave us a temporary one for the meantime. He was very thoughtful. Definitely went above and beyond. Great customer service. read more

I walked in and received top tier customer service from both Bessie and her team. They were patient with me and other customers, knowledgeable, and guided me through my purchase. I will definitely come back again for future purchases. read more

I came in looking for a necklace and Mark was super helpful and guided me through everything with such professionalism until I found the perfect one. I am so happy with my purchase! read more

Very nice, a lady named Bessy helped me and my friended out to clean our jewelry! Highly recommend coming here if you want and quick and easy clean read more

Here's a great big shout out to Armando and Chris. I went in to get my wedding ring inspected which was purchased there 25 years ago (and is still in great condition) and to have another ring enlarged. Armando was super helpful and guided me through the process with ease. While I was there I chatted with him and Chris and the two of them made an otherwise boring task actually enjoyable. You've got two great guys there and I hope that you really appreciate them' read more

OK guys, so you know I never give you five stars truly. So this four star review is pretty good. Gabby P. Helped me today with a cleaning and an inspection, and she was so nice She was very knowledgeable, and did a great job helping me. I will always come back here for the awesome service they offer. Thank you Gabby read more

Kay Jewelers - Beautifully cleaned and inspected. - Jewelry Near Me - Cerritos, California

2/26/21 COVID times My husband and I haven't been here to do our annual ring inspection for years. I called them up to see if I needed an appointment for inspection and resizing. The lady on the phone informed me a walk in was fine. I gathered all the paperwork for the visit and popped in the same evening. My family and I were greeted by both ladies. Christy helped us with two ring re-sizing/inspection and one inspection. Since our last visit, they have updated all the files to digital iPad status. She verified our purchases, rings and ensured my file was up to date. My toddler girls were with us and they were Uber excited to see the rings under the microscope. She kindly offered to show them on the screen which made my girls very happy (very kind). Christy verified all the information and informed us what we needed to bring for the pick up for our two rings that needed re-sizing/send off. She provided us with great service, patience and professionalism. I highly recommend her for any of your jewelry needs. *store is covid social distancing and sanitizing compliant. Lots of hand gels, employees are compliant with mask wearing and makes sure customers has their nose and mouth covered while mask wearing. Thank you for a great experience. read more

They have great service I recommend this place. Good prices and very nice sales people.

I wanted to surprise my wife on our 32nd wedding anniversary. So my wife and I went to Kay Jewelers because I said that a particular watch caught my eye. While there the salesperson Hannah came to assist us. I told Hannah that I was actually here to replace my wife's lost wedding ring as an anniversary/Christmas present. I turned to my wife and told her to pick out a ring of her choice but don't dare look at the price, I know my wife, she's very humble, content and not extravagant. Well that was going to change on this day, after 32 years of marriage I was going to ensure that she got the very best. Lets just say that my wife was absolutely floored and very happy. Hannah the sales person was so accommodating answering all of our questions and allowing my wife to try on numerous rings until she finally decided on the 'one.' She totally loves the ring she picked out and I must admit that it is stunning. Hannah and the store manager was so kind towards us. Hannah explained the type and quality of the Diamond(s) I was buying, the buying options, warranty, sizing benefits that Kay's offers and the current sale that they had. Top notch sales service and truly warm and friendly. If you're in the market to buy jewelry for yourself or your significant other stop by Kay Jewelers and ask for Hannah. I'll be back for sure to do business. Thanks again!! read more

This has been the best experience I've ever had at any jeweler. Vee treated us with respect as soon as we entered the shop. She would stop at nothing to help a customer! As you can see from the pictures my ring was (to some jewelers) unrepairable. Vee took it and treated it like it was her own. She was able to repair it to perfect condition. I could not be happier. While she fixed my ring she also helped my friend pick out two rings that he loved. Needless to say I will be back here for all my jewelry needs. So happy with everything about this visit. read more

Kay Jewelers - Jewelry Near Me - Cerritos, California

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After dealing with the employees at Kay's Lakewood location, I called this one and spoke to the Assistant Manager, Vee. I let her know about my previous experience and she let me know she would help me out. I went and she totally exceeded my expectations. She swapped out my original ring for 2 other pieces, a dainty gold necklace and a smaller gold ring. She even had the gentleman clean my engagement ring, a gold necklace and the pair of Tiffany earrings I had on, free of charge. I walked out not having to pay anything out of pocket. I really appreciated that since my fiance had payed so much for the original ring. Vee and the employees at this location are our new personal Jewelers. read more

Kay Jewelers - Jewelry Near Me - Cerritos, California

Horrible customer service. I would definitely save your money. I bought an engagement ring and the ring they mailed was totally different. Been trying to get a refund for a week and they're constantly closed because the employees are constantly taking lunch breaks. This place is fraud avoid as much as possible read more

Kay Jewelers - Constantly taking lunch breaks every hour. Horrible customer service - Jewelry Near Me - Cerritos, California

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I had the best experience at Kay Jewelers. Valeria (Vee) helped me purchase an engagement ring. After shopping for a while at different stores I chose to purchase at Kay's because of the knowledge and customer service Vee offered. She took her time to teach me about all the options I have and my fiancée loves her ring. I will not purchase anywhere else!! Highly recommend this place! read more

Kay Jewelers - Jewelry Near Me - Cerritos, California

Chris was such a tremendous help when trying to figure whether a particular type of ring could be dressed down. He came up with an idea of using a simple gold band to take the place of a solitaire so I could still wear the enhancer as just a statement piece. Brilliant!!! I wanted to make sure that a piece of jewelry can be flexible in wearing and not just something to wear on rare occasions. I thank Chris and the folks at the Cerritos location for being so great with their assistance in getting fine, quality pieces while working with my budget!!! read more

Will not change the battery on my watch even though I purchased a lifetime battery replacement warranty. They told me to buy the lifetime battery replacement from a different store. read more

My review for this location is purely in regards to their customer service. In the past, I've only ever visited the Westminster location. On Sunday, January 12th, I came to pick up my wedding ring, engagement ring, and third band that had been out for service/rhodium plating. I received a notification that my jewelry was ready for pick up the day before (the 11th). On the 12th, the mall opened at 11am. I arrived at 10:50am and noticed a handwritten sign on the gate of Kay's that said they had inventory and would open at 12pm (1 hour past opening time). Fine. So, I went to have lunch with my daughter and came back at 12:15. I stood outside the gate for 5 minutes without one worker looking at me. Finally, I asked if I could get my rings. Christy, their manager, told me that they would open in another 30 minutes. I asked if the store would really open in 30 minutes - she said "maybe not, sorry". So, I had to wait longer. At 12:51, the store finally opened and I was able to enter. Every worker was giving me nasty looks and wouldn't offer to help me. I said I was there to pick up my rings, and Cynthia took 5-10 minutes to locate my rings. When she came back and told me she couldn't find them, I provided a receipt and she said "Oh, they are REPAIRS". How on earth would I know they label servicing as a repair? I have a certified stone, so I have always checked the number on the stone when I pick up. Cynthia handed me a jewelers loop and seemed absolutely appalled that I would ask her to pull it up on the large screened magnifier the rest of them use. I was complete appalled at the lack of customer service, respect, and common decency from this location. I will drive farther to go to Westminster from now on where they are kind! Cynthia and Christy - please learn some kindness! read more

Kay Jewelers - Example of Christy and Cynthia ignoring me and not allowing me to pick up my jewelry 1.5 hours after opening time. - Jewelry Near Me - Cerritos, California

Don't buy your jewelry here it will rip they will only send it out and it won't solve the problem The employees are rude the manger Christie will not assist and blame it on you first and even when you reach cooperate it won't help the problem. You're better off going somewhere else. read more

Kay Jewelers - Jewelry Near Me - Cerritos, California

I'm unsure if there's new manager but poor customer service!!! I had to have my wedding ring cut off due to my fingers getting swollen from my pregnancy. My ring was dipped in rose gold and they question my husband and I. We had the warranty but they said that was only for resizing. The we're going to charge me 450$ to have my ring repaired. Thank God I went to a craftsman's repair and have it fixed for 65$.. read more

I just want to say thank you for your amazing service brought my engagement ring in to be sized and Vanessa Gomez gave me absolute amazing customer service. Not only did my ring get in a day early she explained the process and even cleaned my other jewelry at no cost. Thank you Kay Jewelers. read more

Service here is top notch, in my book!!! Hubby and I purchased our wedding rings here, and pretty much all of our jewelry here. Every visit here is a great one!!! This Kay is located in the Los Cerritos Center mall. It's close by to one of the main entrances (by CPK and by the new Lazy Dog Cafe). I really like this location because if all I wanted to do was get my jewelry cleaned and inspected it would make for a really quick in and out kind of trip. While all the ladies who work here are great and nice, it's Renee and Jillian who stick out the most and really make my visits here worthwhile. Renee was the one who helped out with our wedding bands and such, and whenever I go for cleaning and inspections I look for her. She's super nice and friendly. Jillian is super sweet as well. She recently helped me out with an almost tragic jewelry incident, but she was really helpful and understanding. Even if I stop by to look at all the pretty, sparkley jewelry, never once am I pressured or haggled here. I can look at my own pace and to my hearts content. I wear my jewelry from here pretty much everyday. The metal and the stones that I wear totally withstand all of my everyday doings and they still continue to shine and sparkle and keep me very happy!!! Yay for pretty pretty jewelry from Kay!!! read more

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This store is AWFUL. I came to purchase my wedding ring and naturally bought the warranty. Long and behold, not one of the 3 people who helped me stated I needed to mandatory come in every 6 months otherwise the warranty is voided. Fast forward, I come in to have my ring polished and replace 2 diamonds - I'm told I have to PAY for the service I already purchased with the warranty. I call customer service and they were useless. I am SO disappointed in this company. Horrible service all around. Avoid this place and give your money elsewhere. read more

Horrible horrible horrible customer service to say the least ... I ordered a necklace on 9/30 and did not receive an email or phone call letting me know that my purchase had arrived . I had to call customer service and the lame excuse they gave me was that the store is not allowed to reach out to its customers letting them know that their item is ready for pick up .. I'm shocked at the lack of professionalism from this company and store . I would return this purchase, but it's a gift for my sister so I have no choice but to I keep it , however , I will NEVER purchase from this company ever again . I'll spend my money elsewhere . read more

Carrie made us feel at home and not rushed. She educated us on the various diamonds and sets they had in the store. We originally went to Jared and the service was fine until they tricked us into signing up for a credit card. After our experience at Jared we were pretty put off about buying an engagement ring. Luckily my boyfriend ventured out on his own to look at some other jewelry stores in the area and found this specific Kay store. I was so glad he did! Carrie and the entire staff really go above and beyond to make the customers happy and meet their needs/budget. We ended up finding the same ring at Kay for $$$ less than what we would have paid at Jared. It looks even better outside in natural light, I'm in love read more

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First time at any Kay Jewelers store. Not a pleasant first time interaction. The reason I visit the store was to look for wedding rings for my fiancé but before looking into rings; I decided wanted my ring to be cleaned for the very first time. (Bad idea, can't express how much I regret asking for cleaning). The girl who was voluntold to clean my ring sprayed so much chemical even the inside of the diamond shows how humid is in there, we would need to remove the diamond to clean it properly and remove that water stain. It was so wet when I got it back I had to dry it with my shirt (it's now sticky and feels dirty, so sad because my ring was far from dirty). So I shut my mouth and tried looking for his ring. Well no expression wanting to be there, kept scratching her head with her pen and full hand (very unsanitary for someone that had to hand off rings and place them back). Disappointed to say the least. read more

This store was right across from the Ben Bridge Jeweler so my boyfriend and I decided to take a peek at their engagement ring selection. There wasn't much but I did find a Neil Lane ring that became one of rings I actually considered as "the one". The engraving style was beautiful but ultimately the diamonds within the setting were lower in grade so I didn't get it. The customer service was good though. Monique is the one who helped us out and actually recommended the Neil Lane ring when I'd told her I was into the vintage look. She wasn't pushy but rather explained the financing and options for the center diamond. She even took my ring size and that is about it. The visit was short and simple. read more

Wonderful service from kaory , I came in and she helped me out and was very professional from the start , I would recommend anyone to come here because service is amazing read more

The customer service reps Valeria and Hannah are literally the best at their jobs. My husband chain got destroyed at work and I sent it out for repair but wasn't able to get it done. Valeria went above and beyond for me, she contacted customer service for me and was able to get me an even exchange. Super great work ladies! Literally made a bad day into an awesome day for me!!! read more

I was looking for an engagement ring, and I tried many different jewelry stores, including Jared's. At most jewelry stores I went to I always felt as if I was pressured or coerced into buying or applying for credit. However, my experience at Kay (Cerritos) was remarkable. Vee was great: she was patient, incredibly knowledgeable, and helpful. She helped me find the best ring at the best price for the best man in my life. Thank you Vee! read more

Cody was so helpful and very genuine. He was not a pushy salesperson at all. He was so patient with me. He just relocated from Hurricane Harvey and lost everything and you wouldn't even know that just happened to him. Great customer service from him! read more

Horrible experience! Picking out an engagement ring should be happy time, filled with joy, but not when you shop at the Kay Jewelry store in Dover, DE. We visited the Dover, DE store to inquire about a ring we saw on the Kay Jewelers website. They attempted to make a few calls and could not find what we were looking. Konner, the sales rep said he would continue to call to see if it was available in a different store. He told me he would call me later that afternoon and let me know, but never asked for my contact information. I provided my name and telephone number. I was not surprised when he did not call. I called him and he said he did not have any additional information. I decided to go to the KAY Jewelers website to see if I could have their CHAT sales representative help me find the ring. Destiny said she found the ring! I confirmed with her several times yellow gold 1/13ct total weight in diamonds, wonderful. I never received a receipt. No way of proving my purchase. No way of tracking my purchase. I called Destiny and left a message, she never returned my call. I called Kay Jewelers customer service, several times. I was hung up on by Jessica. After hours on the phone I was provided determine the store where the ring was purchased from. I called the store and they assured me the ring was shipped to the store in Dover, DE . They would call me when it arrived to let me know it was available to pick up. They never called me. After a few days I called the store, and Konner answered the phone and told me, the ring was there. We go to the store in Dover, DE and after several minutes of searching a representative assures me the ring is not there. With some assistance, the ring was located. However it was not the ring I ordered. The paperwork accompanying the ring stated, NO E RECEIPT and listed my name and telephone number stating to give me a call to pick up. MJ the store manager found her way over and I shared that the ring was not what I had ordered and questioned her on the paperwork. I asked why I was not called, she said "We do not call to tell people their orders are in". Konner said he put in a request to ask if the ring could be made, still waiting to hear back A few more calls to the Kay Jewelers customer service number, with zero satisfaction and no follow up! I decide to reach out again to MJ in the Dover, DE store. She said she put in a request to see if the ring can be made. I am waiting to hear back... read more

Would leave negative stars if possible. Just left this store with a crying girlfriend. While shopping for engagement rings the saleswoman had the nerve to ask if she was pregnant. She is not and does not look like she is. If you want to be insulted as trash getting married because you are pregnant and un-married go to this store. I am disgusted and will never buy anything from Kay. Hope they learn to train their employees better. read more

Love the customer service so helpful and amazing at there job. Because of there amazing service I got the ring I need to propose thank you Valeria for making it happen read more

I read bad reviews before I waked in the door. I walked in with a smile until I met RENE! She was horribly rude. Gave me the dirtiest looks. I complained about the customer service and wanted to see the manager....she didn't care because she is the manager and could not have cared less about my complaint. So over this place. I will never go back! read more

Wow what great service!! This is why I will always bring my business to people who know great customer service. I had purchased a ring at Kay Jewelers years ago. Vee was going to clean it for me. She told me we can possibly look up my purchase in the system. Well it turned out that I had a lifetime warranty on it, so decided to have it sized since I was there and it was getting tight. Vee and Raffi helped me so much, explaining different things about the stones and answering all my questions. I'm definitely going back to them when I'm ready to make another purchase. Thank you Vee and Raffi!!! read more

My engagement ring was purchased here, the employee was patient, but still got the feeling she was trying to push a sale. The downfall came after that. Just a month after I got the ring I had to take it in for repair and it took over 2 wks for me to get it back, I am always busy with my kids so I didn't like having to waste my time having to go drop it off and pick it back up. To my surprise, 2 wks after I got it back- I had to take it in again for the same problem! The prongs that were holding 2 bands together snapped so easily, I just decided to get it soldered together so I could get rid of the problem. The employees weren't very helpful when I went in for the repairs, they seemed a bit annoyed that I was bringing something back to be fixed. With that said, next time I'm buying jewelery I will do some research and go somewhere else. read more

I had went to several Jewelry stores to find a anniversary ring for my wife. I located a ring made by LeVian in their catalog, however nobody had one in stock and said it would take several weeks to order the ring, which I did not have that much time. I went to Kays in the mall and was greeted by a sales person, her name was Valeria. I told her my dilemma and she totally went out of her way to help me. She was on the phone for about 15 minutes. When she came back and said she could get the ring for me and it was also considerably cheaper than the catalog price. She ordered two ring, to see which one would come to her store quicker. Sure enough three days later I had my ring! I just wanted to thank Valeria for her kindness and out of her way effort to make our special day a great one. Kay's Jewelers! you are lucky to have her as an employee!! read more

My fiancé and I got my engagement ring and our wedding bands here and I have been incredibly disappointed. One of the service women there broke my ring prior to putting it in the cleaner and it was a 2 week send out. When I came back 2 weeks later the ring broke again immediately when I got home so it had to be sent out again. That same service person also said my engagement ring does not have a marching band and that I would have to purchase a custom band for $2,500. Then Valeria (thank goodness for her) did find the marching band for less than 1/3rd of that price. This took a while and even though we went to chose bands 3 months prior to the wedding, I will not have my band in time at my wedding. I wish I had gone elsewhere for our rings and I would never recommend going here! read more

Hannah and her associates were all around brilliant; friendly, welcoming, and thoroughly-helpful. After a long hunt, Hannah'd helped me find the perfect engagement ring last December. The fiancee and I just came by for a semi-annual ring inspection/cleaning and were happy to be promptly greeted and helped by familiar faces who recognized us, despite the busy atmosphere. Happy to have Kay at Cerritos Mall! read more