Wonderful, friendly staff. Probably mostly family, but they all know how to treat customers with…read morerespect. They've done some nice repair work for me changed batteries, etc. never a problem. Highly recommend recommended.

Went here for my watches battery change. I have brought one of them at the mall but it got scraped…read more(luxury watches), so I went her after that. They're very polite, kind and friendly. Ruth has been so warm and she let me pet and play with their dog which is so behaved. They called us when the watches were done which is the same day. I don't go anywhere else anymore when it comes to my jewelries and battery change for my watches. Highly recommended! Service is amazing!

What a wonderful surprise! There is no shortage of high end (read: EXPENSIVE) jewelers on the…read moreMonterey Peninsula. Yet, just a short drive to Oldtown Salinas is this gem - family owned and operated since 1997, this large, beautifully appointed store carries everything from estate Chanel bags to Rolex watches. I sought them out because I wanted a place that did on-site repairs - and they did it in record time. Friendly service and reasonably priced, I am only sorry it took me forty years of living in Carmel to discover Tony's.

My experience wS not good I brought in several gold pieces and I wasn't even given melt prices …read more He basically m y ripped me off his scales are hidden . I wouldn't trust this jeweler . It took me a while to figure it out but I will never go back there again Lori

I had a very pleasant experience at this location. I was first welcomed by a couple ladies and they…read morequickly asked how they could help me. I had gone in to get my baby's ears pierced. They were all very nice and their best to distract my baby from the actual piercing. The ladies doing the piercings also made sure that they were even and redrew them when we asked. They were very nice the entire time we were there. I will definately be recommending this location for piercings.

Came to don robertos for an engagement ring and the girls there where very nice especially monse…read morewho helped me very kind and polite I will definitely be back.

The staff at Salinas Coin Exchange are the most helpful and knowledgeable people and have a large…read moreselection of coins and unique jewelry at great prices. If you're looking to sell, they are the best place in Monterey County to take your coins and jewelry. Straight forward advice on your valuables is what you can expect from Sara and her staff! Thank you Sara!!

Easy Peezy. Sold a bunch of coins directly and couldn't be happier with the service. Very…read moreknowledgeable staff and fun to talk to.

Have been doing business with Zale's since 1988. The store is always clean and bright. Someone…read morefrequently wipes the glass counters or using manual carpet cleaner. We are always greeted within seconds or to no more than a couple of minutes upon entrance. They clearly explain any questions we have without condemnation. Whether it's a $99 sale or exorbitantly larger purchase, they are always professional. There is a young man there who is handsomely dressed in suit and tie. Well cut hair, too. Impressive. No one has been seen with obvious piercings or tattoos. A few of the younger women, who are there one day and gone in 3 months, need assistance, guidance and an understanding of proper apparel for work. I'm no prude, yet I am uncomfortable with tight, short skirts, low-cut tops, 4" spike heels, dragon acrylic fingernails, dangling earrings to their shoulders and either an overload of perfume or worse, un-bathed. My husband is uncomfortable with it as well. I rated 4, yet I truly wanted to give 3. The lower rating would apply to owners, rather than the store, employees and merchandise. I was very upset to recently read, on a worthy news station, they are supporters on an issue that we are absolutely against. I'm disappointed to know the money I've spent there, is being used towards that issue. I will need to strongly and deeply consider returning to the business. Time will tell.

We initially called the store and my husband spoke to Lupita and she said they had extenders in the…read morestore since the necklace my husband got me was short. We drove about an hour to get there since we had an issue with online zales. We had a really good experience at this location and Zues was beyond helpful and was able to help us with getting a matching metal extender for my necklace. We also met Lupita and she was also nice. While we were there I was also able to get my wedding ring upgraded which I have been wanting do for a while. He was very knowledge, professional, and nice. Luckily they had an installment payment plan options which helped. I love that I was able to finally resize and upgrade this ring and finally wear the necklace. I think it was definitely worth the trip and value of service. Thank you again for your help.

Ajay & Nef were so patient and kind with my decision making and time. They suggested great…read morealternatives and solutions for the special gifts I chose for my kids and one promise gift for myself. They were even able to give me an extremely reasonable price as well as a payment plan that just eased off the finances for me a tiny bit. Customer service like this is not given very often anymore. I was genuinely touch and know that I will return after this encounter for the rest of my jewelry purchases.

I know I was late to this response but I appreciate that everyone honored what was discussed and…read moretalked about when the ring was purchased and what the terms of the agreement was. She absolutely loves her ring wears it every day and never takes it off. Thank you for making everything right and hopefully on the next jewelry purchase I can leave a 5 star review

Having lived in Salinas for 40 plus years, I oftentimes visited Kay Jewelers for various things. I…read morereally appreciated the friendly staff working this location. As the years rolled on new staff members appeared, yet they all seemed well trained in their approach to customers. They really knew the various jewels found in rings and bracelets. And their knowledge of various diamonds was wonderful. I liked how they compared various watches. The ins and outs of various brands, and why I should choose one over the other. I really liked this store.

Ordered a ring on March 2nd. It's March 25th and it took so long because they sized it too big then…read morehad to have it resized again. The lady behind the counter was sick and very pushy. She kept insisting on items I wasn't interest in nor did I find appealing. Practically flirted. Let's just say, not gonna use them again. Kay's ftw.

it is difficult to leave a positive review, some sales representatives tried to help but over all…read morehad a bad experience at this location.i purchased a Rolex submariner watch was given a price, next day went to get the watch and was priced higher that originally quoted. I still proceeded with the purchase. after all was said and done the watch given to me had a cracked crystal. was told the watch would get a new crystal rest of the watch was in acceptable condition . Months later, they instead brought me a different watch. I knew because there were other markings on the bezel that the first watch didn't have. they took it back and didn't get me another watch till over a year later. I was called for a service I took my watch in as it wasn't keeping time or functioning properly. they then told me to take it in to Rolex instead so it gets proper service. I went to a Rolex authorized dealer in my area and they quoted me 1,000+. I am very disappointed with the customer service I received with the company over all.

Sam is so helpful and nice to work with. Gets you the best deal in timely manner! Thank you Sam!read more