I had one of the best customer service experiences I've had in a long time at Doral Auto Repair. Before even coming in, John was incredibly helpful over the phone. After I told him my make and model, he suggested I pick up a replacement headlight bulb just in case and told me to come in anytime--no appointment needed. When I arrived, he immediately came out, had me open the hood, and took a look on the spot. Within less than 3 minutes, he had the new bulb installed and working perfectly. What really stood out was what happened next--I asked how much I owed him, and he told me there was no charge. That level of honesty and kindness is rare these days. John didn't try to upsell me, didn't waste my time, and didn't treat a small job like it wasn't worth his attention. He handled it with professionalism, efficiency, and genuine care. Because of that, Doral Auto Repair has earned my trust. The next time I need any work done on my car, this is exactly where I'm going. Highly recommend. read more

I saw the online reviews of this place and when I got a coupon in the mail I thought I got seriously lucky! Got a 10 am appointment and dropped off my car to get an oil change. I was told it would take 2 hours and so I left. I came back after 2 hours and a half and I saw my car parked. Walked inside and I was told "they are still working on it" , weird, I saw it parked not being worked at all. I said I will wait for it and just then I get told the guys are going on break cause they have been working for 5 hours or something. I waited 2 of those hours for my car so I guess I get to wait a few more. I know their time is important but as my only day off I didn't want to spend half my day there so I took my car and left. No apology, no sorry you could not wait, zero. If you do not want to give discounts , easy, don't send coupons. If you had said 3 hours, I would have plan accordingly. I guess I sould look somewhere else. It just felt like they didn't care. read more

Rating: (1 Star) I used Yelp's "Get a Quote" feature expecting a straightforward price estimate. Instead of receiving a quote, I got what appeared to be an automated response telling me to "come in." The message looked scripted and didn't address the request for pricing at all. After I replied again asking for the quote Yelp indicates businesses will provide, the same scripted response was essentially copied and pasted back to me. Only after pushing further did I receive what seemed like a more direct reply stating that their insurance does not allow customer-supplied parts due to liability concerns, followed by a note that they offer a 3-year/36,000-mile warranty. That explanation would have been fine if it had been stated clearly from the beginning, instead of sending automated responses that avoided the actual request. Consumer Education: When repair shops purchase parts, they typically buy them at wholesale cost and then apply their own markup in addition to the shop's labor rate. There's nothing inherently wrong with making a profit--every business should. However, when customers ask for a quote while supplying their own parts, it can reduce that margin. Based on more than 20 years in automotive retail management and sales, my personal conclusion is that some shops simply prefer not to quote jobs where their parts markup isn't included. The bigger issue here is the Yelp listing itself. Yelp allows customers to input the vehicle, describe the work needed, and press "Get a Quote." If a shop isn't willing to provide quotes--or only wants customers to come in--then that option probably shouldn't appear on their listing, because it creates a misleading expectation for consumers trying to comparison shop first. read more

Great staff. Helpful, honest, and willing to work with you based on goals. They're knowledgeable, and were more than willing to troubleshoot issues as they occurred. read more

This seems to be a white-glove service for customers who don't know much about cars. I came in to get my flat tire fixed. The woman who looked at my tires showed me a picture of the extensive crack lines on the tire and strongly suggested that the tire be replaced, and I agreed. She then showed me some wear marks on my other tires that I bought last year and tried to convince me that the other tires also needed to be replaced. I asked for an estimate for replacing both 4 or 2 tires, and she showed me prices for installing the tire replacements as well as wheel alignment, and replacing the tire sensors after she showed me that one was not functioning. The pricing of the tires and services were competitive, with estimates of $1188 and $795. I declined and after driving 20 mins there and 20 back home on my spare, I eventually had 2 new tires installed at Larry's Tire in Hayward, who said my other 2 tires were good, no alignment needed, and saved me at least $350 on installing the 2 tires and double that for not buying and installing the other 2. On the plus side, Doral has a posh waiting room with free coffee and drinks. read more

We had a great experience with Dorals. Cheryl is lovely and so kind. Her customer service and thoughtfulness makes me want to return for future car issues. It's a bit pricey, but located conveniently with ample parking. read more

Kept me informed of what was recommended along with photos and price by email. All I had to do was click yes I approved or no. I did not. They were very professional and service was done in a timely manner. I always felt they were upfront and honest. Big plus. Gave me a ride to BART and picked me up from BART when my car was ready. Their lobby and wait area was very clean which I appreciated. It lets you know they have pride in their business. Some car places are filthy inside. They gained a customer for life. I don't want to go anywhere else. read more

I am writing to share my recent positive experience with Doral's Auto Repair. After a series of unfortunate events, including an overtightened oil cap by San Leandro Midas (the worst place you can take your car) and an attempt by Putnam Fiat Dealership in Burlingame to charge me $1,600 to replace the cap and valve cover, I sought a second opinion. John at Doral's Auto Repair quickly and expertly resolved the issue by unscrewing the cap in less than five minutes. I am very grateful for his help and professionalism, especially given his busy schedule. He took the time to give recommendations and offered kind words during a frustrating situation. read more

The staff at this shop are incredibly kind, but that's the only positive aspect of their service from my experience. They tried to add thousands of dollars worth of add-ons, even when they don't provide the service I paid for. I visited this shop for an oil change. As I was driving, the oil warning light illuminated. I stopped to check for leaks, but fortunately, I found none. I checked the dipstick and noticed that there was only a small amount of oil on it. I called the shop, and they informed me that they would need to tow my car back to their shop and If it was my fault, I would be responsible for the towing and repair costs.I decided to call my mechanic instead. He inspected the car and confirmed that there was not enough oil added back to the car. As a result, I had to pay more money for their negligence. I genuinely hope that the oil issue was a simple mistake and not a way to get more money. You could still check them out.You may have a better experience read more

John and the team are great! Definitely a place if you're looking for someone to care for your vehicle at every point. He's not gonna sell you something just cause. Instead, he'll bring awareness to what your car needs, what's coming, and so forth. I'll definitely be making Doral's my home for all my vehicles. They did an oil change on my 2006 Range Rover Sport. All came out well. Love that the oil change includes a tire rotation. Along with their inspection services to give you the full clip on what to expect with your vehicle. I love the software interface they use as well to provide the information needed of what they see with the vehicle. The facility is clean, staff is nice/friendly, and everything is presented well. A bonus for me that they're local, too. Thanks, John! read more

Quick and nice responding from this shop, and did professional advise for my question. Thank you!

I recently had an oil change done at Doral's, and I'm thoroughly impressed with the experience. From start to finish, the process was seamless, professional, and efficient. I booked my appointment online, which was super convenient, and they had flexible time slots to fit my schedule. When I arrived, the staff greeted me warmly and checked me in quickly. The waiting area was clean and comfortable. The technicians were knowledgeable and performed the oil change using high-quality synthetic oil as advertised in my quote. They also did a complimentary multi-point inspection, checking my tires, brakes, and fluid levels, which I really appreciated. In addition an extra complimentary service was performed with the installation of a lightbulb to the rear driver side brake light. The pricing was fair and transparent--no hidden fees or surprises. If the quality is there, which it was, then I don't mind paying an extra $10-$20 from the market average price. They provided a detailed receipt and thanked me for my business. Overall, Doral's delivered fast, reliable, and friendly service. I'll definitely be returning for my next oil change and recommending them to friends and family. This service removed my service light and will hopefully allow my car to pass smog. Five stars! read more

Service was good, they were communicative and kept in touch along the way, charging a 250 diag fee was pretty steep but I gave them a try Sadly this why you should always get a second opinion As it makes me wonder if they know what they're doing Came in check engine light, after diag they stated the head gaskets are blown, they recommend replacing the engine.... Bummer for sure they didn't do head gaskets, no biggie Took it someplace else and they said it was catalytic converter, fixed it and she's back to running! This is where I wonder if the shop did anything with the diag or if they did it properly. The mechanic at the other place said that the other tech should have immediately caught this as coolant was coming out the tailpipe. Anywho, do with this what you will read more

I went to this shop because I like to support local businesses in my area. When I called about my vehicle the person answering the phone was very polite and helped me schedule an appointment to have the car looked at. I brought the car in because it was making a noise when reversing and the ac stopped working. It cost $419 for the inspection. The car was dropped off first thing in the morning and at 4:30pm no call from the shop with any news. We drove down there and were lucky to catch the office staff leaving and picked up our vehicle. The estimate of $10,000 was ready but no one called us all day. $10,000 was a shocker but so was being told "you're better off selling your vehicle than wasting your money on repairs ". The car is a 2005 Mustang in amazing condition for its age. It's 20 years old so needing work is no surprise but the list of things we were told needed to repair/replacement seemed a bit much. We have since been to two other shops for second opinions and we're happy to say that our concerns were addressed, repaired and cost thousands less than what we were quoted. Also, the other shops did not charge to look at the vehicle. And lastly the other shops did not agree that all of the work that was quoted at Doral's was necessary. read more

I talked to a man over the phone just wanted to get a job quote to replace my front sway bar links and I was told I would need to take the car there first to see what's going on. I asked him if it will be a free estimate and he confirmed it. When I got there he insisted I need to pay $125 for the car inspection which I just did at my dealership. I refused the inspection and questioned him about that since he told me earlier I can just get a free estimate for my replacement job. He told me this is a routine service and I asked him why he didn't tell me over the phone?! Anyway at the end it was a waste of my time. read more

It was such a great experience. The master mechanic had me come to the shop and drive with him for he could know what exactly is the issue . That type of service is rare and it also builds trust that your vehicles will be taking care of. I have a 2016 BMW X5 and my car feels like it's driving on a cloud. I am beyond satisfied with the service. read more

Thank you dorals they made it super easy to make an appointment totally last minute but they had great customer service they listen to our concerns fixed the issue without excuses and we were overall very happy with our service read more

Super thankful for Cheryl who was extremely helpful with everything including working with me and my insurance company when I was stressed out. Always kept me in the loop, and I would definitely recommend to people I know, and come back (hopefully not too often) if I have other issues with my car. read more

Three years ago I was very impressed with Dorals, these past two experiences, there's been a decline. For two weeks now, my car has been inoperable due to damaged tires. Dorals charged me $299 to check out my tires then left my car on ACC killing my battery and not taking ownership. I had to pay another $200 for a new battery. I did not ask or request a diagnostic but they charged me for it when I mentioned to Brandon that my battery is now dead, he blamed the tow truck driver. I called and spoke with the tow truck driver he said he had to roll my car on the flat bed as the battery was dead upon arrival. Going back to what Brandon said, Dorals did not touch the car or turn it on, why did they charge me $299 for a diagnostic check. I can't image they did that without turning on the vehicle? It does not make sense I've done $599 and my car is still grounded with no repair. I am giving two stars for the effort and communication but I did not leave pleased with the outcome especially since I had to tow my car back and forth to different shops. read more

Outrageous quote prices do not bother. You figured with the economy still bad yet there prices are far off

John was incredibly helpful. The business is very organized and clean, and the staff were friendly and welcoming. Thank you!

Cheryl and John were very helpful! Was able to get me in same day for diagnostic check and got my car back within a few days and running great! Will definitely return for ongoing services read more

Phenomenal service and professionalism that truly went above and beyond. Found Doral's auto repair company on Yelp and glad the reviews didn't steer me wrong. Very honest and transparent pricing and they went above and beyond to fix my brakes the same day because I commute to work. Brandon even called to follow up the next day to check on the car and was nice enough to stay open 10 minutes after closing so I could pick up my car the same evening-didn't have to do that but so appreciative! Can't speak highly enough of how pleasant the experience was. I really appreciated the clean and well appointed waiting area with complementary drinks and snacks as well as the texts and emails with all of the information about the repair and pricing. Lastly, sometimes auto repair places can feel a bit intimidating as a woman and that maybe they are taking advantage. I never felt like that at Doral's. They didn't talk down to me or try to upsell me on anything and again, the pricing was very transparent and fair. We will be doing all of our auto repairs here in the future! read more

Doral's Auto Repair - Waiting area-super clean and complementary beverages and snacks! - Auto Repair Near Me - San Leandro, California

I brought my car in for servicing. They had my car all day and didn't do one thing. They also use a faulty, likely fraudulent system that supposedly reports when service is required. That system is totally wrong ---- they come off as scamming customers. I was told I needed thousands of dollars of work, yet I had the receipts showing that work had recently been done. This used to be a great place and I felt so lucky that I found them. But they changed all staff in 2024 and now (at least for me) are questionable with their quakity and ethics. read more

Wonderful experience I would recommend them to my friends and family. Service was timely, I received a complete diagnostic, however, I would not recommend if on a budget. Michele Williams read more

Doral's was able to finally pinpoint what was going on with my car. Very friendly and helpful. Highly recommended!

Very professional team at Doral! Requested project assistance through Yelp and they were the quickest to respond with sincere professionalism. I did not use their service only because I am looking to have my vehicle serviced at a shop closer to my home due to my own personal transportation issues. read more

Even though I was not able to go because it was a bit far from me, they were very helpful over the phone and explained everything I needed to know about the specifics of my wife's Jettas oil requirements. It's a shame I don't live closer would've gone here for sure. read more

I had my ABS warning light and my traction control lights both on. I was very impressed by how patient the manager was answering all my questions. They were very upfront about my cost and the final price was exactly as they had said. I was able to take my car in and they provided me a ride to work and by the time I got off work my car was ready. I couldn't be happier and they have won my return business. 5 stars! read more

Came here because I was having some issues with my air conditioning and the service from then was too tier! The owner came out and was honest that I could just head to Honda to get my issue resolved for free. They easily could have taken my money and I would have been fully unaware but just the pure honesty made me know this is a place I will go again to. read more

As a first time customer, I was really impressed with the overall service, communication and quick response including finding other items that needed attention in which all were resolved within a day! read more

Oil chance was good price. The place had good coupons and the tea/coffee selection is great. I like the waiting room but the place is far from anything I can walk to while I wait. read more

I visited Doral's Auto Repair after the engine light came on unexpectedly in my vehicle. I called and promised to be seen as soon as I arrived. When I parked, John came out immediately and diagnosed the issue. It turned out to not be anything serious and I wasn't charged. Everyone was respectful, spoke clearly and were personable. I would absolutely recommend their service. read more

Hello I am a first and last time customer. I came in seeking help on a coolant leak I saw with my car after I pressure tested it. I paid the shop $272 for the diagnostic fee and 2 1/2 hours later they tell me they couldn't find a coolant leak. My car overheated on me twice and my radiator was empty. But sure no leak anywhere. What they did see was a tiny oil leak by my timing cover and that it was getting on my belt. They then recommended me to get the timing seals, gaskets and sensors replaced by my timing cover because oil was getting all over my belt and it would be worse In the long run. They told me out the door it would cost $2,391 to get this job done. This shop was charging me $300 for labor per hour for a tiny leak. Vallejo auto shops charge you 140-160 a hour for labor. The Chevy dealership in San Leandro, Oakland quoted me at 1100 and 1300 to get the same job done. Whats going on here? Why did they tell me my timing belt was getting exposed to oil my car has a timing chain. What a rip off please stay away from this shop. Also the diagnosis fee is more than getting a dealership diagnostic fee done. Called 3 shops in Vallejo that's quoted me at 140 and 160 to get the same inspection done. read more

Doral's Auto Repair - Auto Repair Near Me - San Leandro, California

I had an appointment right when they opened. I was told my car would be ready in two hours. I came to pick my car up at 2:40pm and was told they did not work on my car yet. This is the second time I brought my car to this auto shop for repairs. I should have known better to not bring my BMW back the first time when they did not fix my car and had me waiting. read more

Stay away from this repair shop. They try to overcharge you for their work long story short I went in for my headlight to be fixed and I was charged $250 just to be looked at when I already told them the problem of my vehicle I left the shopwith my vehicle and after that my check engine light popped on immediately after leaving the shop I never had any check engine light or car issues before going in. read more

I had an appointment at 9:30a and arrived early. Upon checking in, the gentleman was extremely helpful and after giving him the list of issues I was experiencing, he offered to take a drive with me. After driving for a bit to try and diagnose issues in real time, we headed back not noticing any glaring concerns. So, he said there wasn't a need to work on the car. I whole heartedly appreciate a business who isn't looking to just make as much money as they can and use genuine customer service to help their customers. I was basically sent home before my appointment time with no charges and a great feeling of satisfaction. Dorals is my new go to auto repair shop based solely off this one interaction. Simply outstanding service and care provided that you just don't see much anymore. Awesome job! Thank you!! read more

Called for a quote for replacement of seat belt today. It's for a seatbelt that my child uses so there's a sense of urgency to fix. Despite there being a slight tare and my understanding from the dealer that the whole mechanism needed to be replaced, I was told I needed to bring the car in for an estimate here. It was odd that a dealer gave me a quote by phone with the Vin and the response I was given here was they absolutely needed to see the car (a photo of the tare my child made with scissors wasn't sufficient). I asked to speak to someone that may be able to give me a quote and that second person said without seeing the car it could be 1000 different things. (This was confusing as I asked for specific thing ... parts labor for speatbelt replacement, no accident, replacing the entire mechinism). Furthermore the person said, if I poke to the dealer why am I calling them. I know I'm not alone thinking that it's typical in this age to explore options. They just lost my business with this response or lack of responsiveness for a quote and insensitivity to time asking to bring the my vehicle in. It may be a sales technique to bring in the customer before talking money. Parts labor for seatbelt was ased for, Vin, year make and model was provided. It was a red flag for this auto shop not being straightforward and skilled in communication. It's rare I make negative reviews but this really happened so just sharing the experience in case it helps others. read more

Doral's Auto Repair - Auto Repair Near Me - San Leandro, California

Great service, very professional from the first day and last. I highly recommend this place.

They were very friendly,thorough and professional. They have a nice waiting area with beverages and television along with cleanliness from front of business to the actual shop. read more