Awesome service- thank you so much for coming out to do my maintenance on my generac generator

Absolutely 1st class install job today from Double AA with our new Generac generator. This company and its technicians are polite, thorough and tireless in pursuit of providing the best service. Well done team! We appreciate you! read more

I would like to begin by stating that I hold myself to high standards both personally and professionally. After researching several companies to install our Generac system, we chose one that provided a mid-range quote, prioritizing warranty and technology over cost. Unfortunately, one of our first mistakes was paying the full amount upfront. After waiting 2-3 weeks without any updates, we reached out to the company only to be informed that they were waiting on us to obtain HOA approval. Initially, they had assured us that they would handle this process, so this delay was unexpected. When the installation finally took place on a Monday, the experience was disappointing. Our lawn was dug up, the paver sidewalk was left muddy, and there were dirt handprints on the side of our house. Additionally, a 14-foot conduit pipe was left visible and unsightly; they could have buried it a couple of feet deeper under the bushes, but that would have required more effort. To provide some context, a few months prior, a different company had installed our paver sidewalk and properly relocated a sprinkler head that was in the way, while this company simply capped the one that obstructed their work. The following day, we detected a gas smell and contacted the company. They informed us that they were off for the rest of the week and advised us to call 911. It is alarming to think about the potential consequences had a fire occurred while they were unavailable. We did call 911, and a knowledgeable gas technician arrived. After replacing several sections of piping, he indicated that the installation was poorly executed and had caused blockages. An inspector later visited and identified one necessary fix. However, despite our follow-up, the company has yet to address this issue. Overall, the work was unprofessional and careless. If you are looking for such service, this may be the company for you. Additionally, we spent two hours cleaning dirt off our paved sidewalk after the installation. Follow-up The city inspector came by and said we need ground wire. They notified Double A. Double A called us and told us that someone quit on them (roll eyes) and would get someone out here to install the ground . Never did they come back, my next step is to file a complaint with the City and BBB. read more

The beginning of June 2024 I contacted Double A about purchasing a Generac Generator. I have been on the fence for awhile about the purchase. But, after being diagnosed with stage four melanoma cancer back in February 2024 and my husband's health is not the best. Neither one of us are strong enough to start the heavy gas generator we currently have, and since he is 77 years old,100 % disabled combat veteran from Vietnam and has chronic COPD and needs oxygen. I decided to bite bullet. And what a bullet I bit. Double A came out and their technicians installed the generator and propane tanks no where close to where we wanted them. They put them in a place that was convenient for them. As in less work for them. They were there all day. Unfortunately, I was at work, or they would not have placed them where they did. Once they finished hooking up all the wires and burying the wires they went to our meter and informed my husband that our meter can was out of code. So they could not go any further. They left my laundry room a complete mess. Knocked over a big plastic bin I have canned food in and just left it, knocked a bunch of empty hangers off the shelf they were hanging on and just left them where they laid. Several were behind the dryer. Left an empty water bottle in the yard for me to pick up. The worse of it was they left the ring that secures our meter off. I sent a picture to the office and asked that someone come secure the meter. They were there the next day. At this point I am being told that I will have to pay an additional $6500.00 for a up to code meter can. I informed Katlyn that I could not afford that, and this is just wrong. I told her to come remove all the equipment and cancel this whole thing. She informed me that was not possible. I had signed a contract, and permits have been pulled and paid for by Double A. She said she would try to see what she could do to help. Two days later she tells me that FP&L and Double A are going cover part of the cost so the additional cost to me would be $3000.00. I said, "well since you told me that I cannot cancel this order, I guess I have no choice." I asked why they did not know ahead of the installation of equipment in the middle of my yard that my meter can was not up to code? Katlyn tells me that without having a permit to pull the meter and look inside the can there is no way for them to know. I asked then why did they not look inside the can before they took the first piece of equipment off their truck? I never did get an answer to that. So, a new can has to be ordered. Lots of scheduling problems and a hurricane kept this project from being completed for almost three months. In the meantime, my son is inquiring about the cost of the new can. Asked that Katlyn send me a detailed breakdown of the outrageous cost. Asked three times, never did receive one. The final installation date is September 5, 2024. I had asked three different occasions that the equipment be moved to the place or at least as close as they could get it to where I wanted it. I was told all three times that it would be moved. Installation day arrives, again technicians are there all day. I asked the lead technician Matt about moving the equipment and he told me that was a decision the office had to make. When it is close to them leaving, I asked Matt about moving the equipment again and his reply was "IF we move it, it will be another day." They never did move it, nor did they order or give me a name of any company for me to call and order propane gas so the generator would work. They did not lock either meter can or generator power box, the lid to the generator or leave me a key. On September 26, 2024, we had severe weather due to a hurricane in the Gulf and I lost power for three and half hours due to the $19,000.00 plus Generac Generator I purchased from Double A that did not come on. Needless to say, when I lost power, and the very expensive generator did not work I became very upset and sent a text message to Double A threatening to contact the BBB and BEYOND. Since that upset them they have washed their hands of this project. Told me to contact Generac and find a service provider that can make me happy. They claim that "Despite our constant efforts to keep you happy". And now I must pay another $250.00 for another Generac service provider to come out and fix the problem. On October 1st I finally heard from Double A via text and that they were sending out a supervisor to look at my generator. This said supervisor never did show up. On October 3rd I had another service provider out and what they found was that Double A did not have the fuel pressure set properly. It was set at 8psi when it should have been 11psi that is why the generator did not come on when the power went out. They also did not plug in the LED light that lets you know if the unit is working properly. I also recently found out that I could have purchased the same meter can from Home Depot for $300.00 not $3000.00 read more

Costco, a distributor of Generac home generators, referred me to this company (Double A Electric) for a Generac generator installation when I was there shopping one day and saw they (Costco) sells them. Basically you arrange to buy the generator through Costco and they use this company to do the install and turn over everything to them. I scheduled an appointment and a guy from this company came out and took measurements, took photos, etc. I told him I was getting a couple estimates so give me his best price, which he said he would. He said I would receive an estimate by email. I eventually received the quote which seemed quite high to me (around 6K for the generator and about 10K for the install!). I wrote back that I thought the estimate was very high and then was told I could call them and they would discuss "possible discounts" that they "might be able to apply" to get the price down somewhat. As I had already stressed to them I wanted their BEST price when they came out and did not have time nor desire to play the back and forth games. I was quite irritated and let them know. I told them I didn't have time to play those games and just wanted the best price. They then got mad at me and removed their estimate from the link format they sent it to, in essence removing my ability to see it!! Unbelievable! I sent them another email telling them I could not access their estimate any longer and to send it back to me but they refused. Frankly, I was still going to consider them for the job but at that point I decided to move on. I contacted the corporate office at Costco and told them what happened and it seemed like they had heard similar stories, but their hands were tied since that is the only company they use. I told them they should rethink that situation! After it was all said and done I found another company that was about 5K cheaper FOR THE SAME 22K GENERAC GENERATOR INSTALLED!! If you are using this company for a generator I STRONGLY suggest you shop around. That is unless you like to be strung along with high prices and then the sales tactics of them later telling you that there "may be discounts" they could apply if you just talk with their sales people. But if that's what you're looking for this is your place! read more

Avoid this company (Double A) at all costs. I would give them a zero rating if it was possible. I paid top dollar for the generator and installation and had issues within the first 30 days of installation. The generator would not run during the test cycle, but Double A could not assess the situation. They blamed it on the gas company even though the gas company came out and said it was due to the cheap regulator that Double A had installed. When I contacted Double A with the feedback from the gas company, the Double A manager said they would charge $500 to come out and check the regulator even though I had paid for an annual maintenance program and the issue was due to the cheap regulator they installed. I told them that was "a ridiculous amount" and asked to speak with the owner. I was informed that the owner didn't speak with customers. I decided to bring in a licensed gas contractor and he upgraded the regulator and he pointed out that the regulator that Double A had installed was seven years old. Avoid this company at all costs. Their prices are high and their customer service is terrible. read more

AEI Pro Gas plumbed the natural gas line to my pool heater and, in the process, replumbed the gas line to my Generac generator. Two days before Hurricane Ian reached this area, I turned off my main electrical power switch, and the generator did not start. I called Double A, the company that installed my generator, and they provided outstanding service. The next day they sent out a technician and explained that the part AEI installed to regulate the gas flow allowed too much gas to flow to the generator. Because of the part, the generator would not turn on as a safety precaution. The technician suggested I contact AEI to correctly plumb the line. About ten minutes after the technician left, Double A called me and stated they had the part in stock and would be out to install it. The invoice priced the parts and work at over $3,000, but the company did not charge me. Even though AEI caused my generator not to work, Double A treated it as a warranty repair. This ensured my generator worked correctly before Hurricane Ian arrival. Double A, thank you for your service and commitment to customer care. Additionally, when the generator was first installed Double A did an outstanding job. The install was completed on time and the workers did an excellent job cleaning up afterwards. I would highly recommend Double A for a whole house generator install. Lisa read more