I have had my VW Jetta now going on for 12 years. It runs as good as the day I bought it. Obviously that took a nice chunk of change to keep it that way, a lot of which was at the tremendous service dept at Douglas VW. I have been in 3 accidents with this car. I have never been as impressed with the quality of work that I have seen at the Douglas Body Shop. My insurance totaled my car, because it was so old. Nick Riello walked me through the insurance game on how to get the most money for the total. I then used that check to make the repairs at Douglas Auto Body. I had aftermarket lights i wanted installed, and they worked with me to get them installed (i had the lights shipped directly to them). The other day i come out to my car and there is vomit all over the hood. I cleaned the vomit, but of course the stomach acid caused the clear coat to go bad. I dropped off my car again to Douglas Auto Body, and asked them to take a look. They called me within 5 hours, told me they had fixed the clear coat at no charge, something rare nowadays. Great place to take your car, as they fix any make and model. Was not in my insurance's network, but did twice the job the network shops do anyway. read more

Douglas Auto Body - Body Shops Near Me - Summit, New Jersey

Good work, but not the greatest communicators or the most warm people around. Job well done but customer service could improve. Would still bring my car back. read more

I recently took my 335i bmw for a repair estimate at Douglas Auto Body, and decided to let them do the repairs, after observing how neat and clean their body shop was. Since the front bumper needed to be replaced, I wanted to change the existing stock bumper to M-sport. But, to my surprise I was told "We would not be interested in changing your vehicle to M-Sport". (?????) I have two 335i's and changed the other vehicle to M-Sport with Jmk auto body in Springfield. The body shop manager at Jmk did advise me of the difference in price, which I absolutely expected, and did not have a problem with! Never have I been told from an auto body shop, that they "would not be interested in changing" something on my vehicle! With all that said, I picked up my vehicle, took it to Jmk, who was more than happy to do the work! They had no problem scheduling my vehicle to change the bumper to M-Sport! And I must also say, they are by far not the warmest people working at a body shop! I can not recommend Douglas Auto Body!! read more

Done!!! I've been a regular customer of theirs for all body work regardless of car. My family has been going for over 30 years. Had an accident 3 years ago. Got the car back totally out of alignment. Took it back for a test drive and took test results from my service place for proof of issue. Had to convince them there was an issue. They fixed it. Had an accident a month and a half ago. Got my car back after 3 weeks and it didn't drive right. They kept insisting it was fine. I know my car. I insisted on a second opinion from my dealership where I service my car and found I needed a whole new steering rack. They fixed it and got my car back a week later. I'm at my dealership right now getting it fixed because it was making a noise when I pushed on the gas. Come to find out they overfilled my steering fluid and left steering and transmission fluid all inside my car. It's started to corrode. They are still looking at my car because that's not the only issue. I had no issues when I got in the accident and no issues other than steering when I initially got the car back. I am calling my insurance company and filing a formal complaint. I don't appreciate being treated like I don't know what I'm talking about. Im a girl. Deal with it. Don't tell me nothing is wrong when something is wrong. Now something is wrong that they caused. They know I don't trust the service department since they put used rear brakes on my car....3 times!!!!!! Yes they got caught and called out. Don't go there if you can avoid it at any cost of you value your car and sanity!!!! read more

Think, Brad and Janet knocking on the door of the Transylvania Castle...word to the wise. Capeech? The car dealer side of the business seems good though. read more

I brought my car to their auto body shop for some repairs. They have had my car for over a month. The explanation is because they have tech that are out of work for unforeseen circumstances. Then i was informed of their policy that if they have your car over a month, they will cover the coverage of my rental. Which has been through the roof, due to their delays. When it was time to verify that will pay it, i was made to feel as if it was a favor, despite the inconvenience i was already caused. Then they put a cap that they will cover it for another week, when my car being repaired is in their hands. I have a trail of emails with the manager discussing this B.S. Then they tell me, because i have HID fig lights that were damaged, they will need parts that they aren't going to order. Instead they want me to order them because they are a after market product. I order them online and have them expedited. I email their manager to inform him and he previously said my car had to picked up on Thursday. When they get the hid kit they will need 2-3 hours to be installed. How on earth, did he not expect me to understand this as he would do it as soon as the part is received, i don't know. The part is delivered at 1:30PM and he say too late and your on your own for the rental. Then say, your invoice will be left in your car. They haven't completed the damn job and they want to be paid. The fog lights are part of the job. This was my second time going there and my last. read more

Douglas AB has repaired three of my cars, and they've done a thorough job each time. Moreover, they've been professional, and have kept me updated throughout the process. I'm a big fan! read more

Managerial staff is extremely unprofessional and rude. Blew me off as if I wasn't important.