IF YOUR WARRANTY SERVICE COMPANY TRIES TO PAIR YOU WITH JUSTIN AND PREFERRED AC REJECT IT…read moreIMMEDIATELY!!! It's been 6+ weeks since the ticket was open and this guy (Justin) still hasn't been out to the property. It took a couple of weeks just to get him on the phone after leaving multiple VMs. I had to call 15 times in a row like a crazy person until Justin picked up the phone. I explained the issue and he told me to text his "office" about what parts they should order (how professional!). They ordered parts (without actually being on-premise) that arrived weeks ago, and still won't schedule a time to come to the property. I couldn't get a hold of him until I texted him that I was going to leave a poor review. He called me, asked the address of my property, said he'd look into it, and hung up on me. Haven't been able to get a hold of him since. I finally am doing what I should have done weeks ago and got a new vendor.

It has been two months. Have been visited twice and with wrong parts both the times. There is no…read moreway to reach out to this company. This is the most unprofessional company I have ever worked with. I am just surprised 2-10 continues to provide business to them despite such bad reviews from over two decades. STAY AWAY FROM THIS COMPANY IF YOU WANT TO HAVE PHYSICAL AND MENTAL PEACE.

First - no phone number to call them at anywhere I could find on thewebsite…read more So I tried using the chat. I just wanted to delete a car from my insurance that we sold to a junk dealer because it was non working since 2022. I kept selecting remove vehicle. It kept asking me to explain because it did not understand. I gave several descriptions. The "chat" never understood. I hope you are not paying a lot to use AI to "help" customers because it is not effective. We've been customers for 40 years. Always had excellent service when we talked to a real person. The chat was like talking to a brick wall. Extremely frustrating. So I finally googled to find a phone number to call you since there was none I could find on your website. The "old" number I had listed with the usaa details did not work. I get that "AI" is the new thing to save money. But who is paying attention? In the words of the chat - please explain - I do not understand. :( Ah and now I read you don't respond to this feedback which means no one is reading it. Well bummer. And very sad that your overall reviews are terrible. Maybe it is time to look for new insurance.

RE: Claim Number: 0024332561…read more I am requesting MEDIATION because my roof replacement claim was denied by USAA on April 14, 2026. On February 21, 2026, I submitted a USAA Property Claim for roof replacement and stained ceiling tiles in garage and hallway from leaking roof. All requested documents were submitted to include pictures and receipts for removal of tree limb that fell on the roof on April 15, 2020, and pictures of water-stained ceiling, however, my claim was denied for roof replacement but approved for water-stained ceiling repair in garage and hallway, which was caused by a leaking roof. When I requested a reason why the roof replacement was denied, I was not given a CLEAR, CONCISE, or DIRECT answer other than the following, "yes there were several ridges," and nothing more. When I requested a copy of the "roof inspection report" from the USAA inspector, I was denied and told the following, "The report is considered proprietary information for USAA." I have faithfully been paying my premiums monthly for Auto & Property and has not missed a payment over the past 40 years, however, USAA has a problem honoring claims filed by veterans, especially 100% service-connected disable veterans. The roof is 15 years old and leaks, however, USAA does not want to honor the policy I have been paying for since purchasing the home in 2017. *VETERANS AND VETERAN FAMILIES BE WARE! USAA IS A CORRUPT COMPANY THAT MARKETS TO VETERANS, HOWEVER, THEIR ACTIONS HAVE PROVEN THAT THEY ARE DISHONEST, DECEIPTFUL, AND CORRUPT! THEY WANT YOUR BUSINESS AND MONEY BUT DOES NOT WANT TO PAY LEGITIMATE CLAIMS.* *PLEASE conduct your research before selecting USAA as your Auto or Property insurance company! They are not who the claim to be and DO NOT CARE ABOUT VETERANS as they profess! All they want is your business and your money, however, when you file a legitimate claim, they either deny you outright or avoid paying you what your claim is worth! There are many other companies that offer a better product for less money and will treat you the way you deserve to be treated as VETERANS!

Scheduling/Dispatch personnel need help. We have the Essential Homecare Plus maintenance plan;…read morewhich allows us to have 2 system checkup per year, one for summer and the other winter. We schedule months ahead for these checkups between 8am and 3pm and adjust our schedule to make sure we're home. More than once we have been contacted during the scheduled time that they won't be able to make it and we have to reschedule. Not technicians fault, but put it on scheduling/dispatchers.

For example, they quoted $299 for a capacitor, a component that typically costs around $30…read more Additionally, they promote a $20/month service plan described as covering "everything," but upon clarification, it appears to offer only a 15% discount on invoices exceeding $1,000. Given these concerns, you may want to explore other reputable providers to ensure fair pricing, transparency, and dependable service.

Ryan H showed up after calling their office to have someone come out to check out our hvac that was…read moreacting strange. Going on then off. We have 2 units in a newer build home (going on 2yrs). A live voice answered the phone, got us someone to come out during the week within 1hr. We live about 35min west of Austin in the hill country. Its mid June so we all know how hot central TX gets and how much we rely on ac to keep us safe during the summers. Ryan H was very professional, friendly, trustworthy and found the issue within the first 10min. Clogging hvac drain. He went into our attic, did his hvac magic.. got the system working again, told us how to maintain it and cleaned up as we worked. He was very respectful of our home. They have now been added to our must call group of house support in my cell phone. We are also happy to suggest them to any of our neighbors who need hvac services. Super fair prices, honest work, professional and just did an overall outstanding job.

Everyone I have worked with at this company is great!! They are ethical, honest and professional…read more They helped me out of a situation where another company was the exact opposite and took advantage of my business. Bridgette, Heidi, Paul, and David, all great at their jobs!! I am so happy I found them through Carrier! They have given me great service (and Paul above & beyond)! I will keep using them and any new purchases going forward will be through Temperaturepro Austin!

This company is the worst…read more A year and a half ago this company was assigned to fix some electrical issues that took out my power post-Harvey. He no called-no showed once and called to reschedule twice (both times when he called to reschedule his appointment window was about to end). He finally showed up five days after the initial service appointment. This was on Friday afternoon of Labor Day weekend. He completed the work after five, so the City of Austin could not restore power till the following Tuesday. To be clear, power went out Saturday night, initial service request is Monday, he actually shows up Friday and power is not restored till the following Tuesday. I had another electrical issue this weekend. My home warranty company scheduled Arc Fault again. And again, Cody called near the end of his appointment window to say he needed to reschedule. This time I decided I didn't want to deal with the hassle of this guy and just called my home warranty company to ask if they could provide a professional electrician instead of this guy. I would recommend the same to anyone else.

Looks like I'm not the only one that had the same experience…read more Home warranty company assigned him as a contractor, I spoke with him and we arranged an appointment. The day came and it was a no-show... Called him and he said he was sorry, we re-scheduled and then got the second no-show. Wasted a lot of my time!

Our water heater went out. Keith at Country Boys Plumbing is fantastic. They work hard and keep in…read morecommunication with you. We couldn't be more pleased. I'd refer them to anyone and everyone. Exceptional service provided.

Keith was personable and got the job done in a timely manner. Shawn from the office followed up…read moreseveral times to get us scheduled.

Just the VERY BEST! I would recommend ADOCT for any and all of your home appliance repair needs…read more Stellar customer service (office staff and techs) ,very prompt, knowledgeable, and reasonably priced. Plus, family owned and operated and you know we like to support local in the ATX! I have a second side-by-side refrigerator/freezer that had a faulty/leaking ice maker and the ice dispenser flap on the door had ceased working. After having FOUR other companies out - yes! IKR?! - who could not assess the problem, brought the wrong parts, and one who left the unit disassembled and just never came back ADOCT had everything back like brand new in two short visits. THANK YOU SO MUCH! Ice ice baby!

We had a technician come out June 12th, let us know that our dishwasher needed a new panel and…read morewould be in touch with updates. Even left the business card magnet. I have called, texted, left voicemails over 10+ times. I have received zero response from anyone. This company was contracted by my home insurance Fidelity National Home Warranty. I have involved them as well and all they keep saying is they are waiting on a report from a technician in order to determine next steps. It is now June 28th. Both experiences have been terrible. Neither company responds, calls back, or has a number of email for an escalation team. terrible experience with both paying companies.

Nick was An amazing rep to work with and walked me through all my options. He has been checking in…read moreto verify that my system is working as expected. The installation team, Sergio, is very professional as well and takes pride in his workmanship.

Problem explained and resolved quickly. Agent was friendly and on time. Provided estimates before…read moreservice provided

Tiffany and her staff went over and above to help my client with an issue, even though the closing…read more was over 8 months ago. They always do the big things, but it's the little things that fill in the gaps and make a difference. Thank you. I appreciate you.

Had the worst experience with this title company and I suggest that no one use them. There are an…read moreabundance of title companies in the Austin area so use one that has skills and decency and can get the job done and "right." I read a lot of the reviews and it appears that they do sloppy work and simply uncaring to the customer. As the tune goes for the Adams Family, "they are creepy and kooky, mysterious and spooky the Austin Title Company." !!!! (words changed a bit to get the message across.)

Let me tell you about these lies. I submitted a claim through my warranty company called Choice…read more#Warranty I put the claim in on June 19 when my garbage disposal started leaking I've been using it since I put that claim in last night I had company over someone put some lettuce down my garbage disposal. This man is gonna call my #Warranty company and says that the stuff that's in my garbage disposal cause the leak the leak has been going on for 10 days been using my garbage disposal every day since then so he's gonna lie and now they will not cover my garbage disposal when I tell you I believe this is a racist company. I believe it's a racist company. I do not have to lie that leak started on June 19. The garbage disposal got clogged up last night so how could some lettuce cause the garbage was supposed to start leaking when it was already leaking and I have video from it leaking from June 19 so I'm very upset. Wouldn't recommend this place to anybody because you just didn't wanna fix it once you came to my house and seen that I was a black woman so you went and told them lies because I don't have to lie about a garbage disposal. Why would I lie about how it got start leaking? How could some lettuce start that leak leaking the house was building 2012 so that's the original garbage disposal. We're in 2026 that is wearing and tear so you think that I purposely made my garbage disposal start leaking. This man is delusional and hateful so I wouldn't recommend them to a dog.

Dustin went out of his way to get our plumbing issue resolved and was very professional and…read morecompetent. I highly recommend their business.