Rob is, hands down, the best home inspector I've ever worked with. He's incredibly knowledgeable,…read morethorough, and efficient -- the kind of inspector who truly does not miss a thing. His attention to detail is unmatched, and he offers an extensive range of services that make every concern or question easy to address. What really sets Rob apart is how far above and beyond he goes during the inspection. He takes the time to explain what he's seeing in real time, provides clear on-site feedback, and makes sure you understand both the big picture and the small details. He will not waste your time or your money -- he's honest, direct, and highly skilled at what he does. Rob has been the third home inspector I've worked with, and he is by far the most qualified, experienced, and proficient in his craft. He's also consistently on time and incredibly easy to work with. I 100% recommend him to anyone who wants total confidence in their home inspection. If you want someone who is truly on your side and knows what they're doing, Rob is the one.

I found Rob in Dec. 2023 through the NACHI website:…read morehttps://www.nachi.org/certified-inspectors/rob-zorzan-certified-master-inspector-cmi-166517 His resume and certifications alone got me to call him. One of the most qualified in the Metro Detroit Area! Rob was extremely detailed and meticulous, had specialized equipment to gather and document his findings, and still made time to answer my questions (though we respected his time as well to keep on schedule). After the inspection, Rob used a handy software-based tool with all his documented findings, images, and descriptions. It was very easy to export a PDF report or filter + make notes. Rob also made time to review the report with us and helped us prioritize the most impactful repairs upfront to get our house up to our standards! So worth the cost, and now we've got a prioritized checklist of things to look at. Thank you, Rob!

The best experience I've had with an inspector thus far. To be honest, most of them seem pretty…read moreincompetent but Mark seems like he knows what he's talking about. He is patient and willing to help in any capacity going above and beyond. He put me into contact with some people he trusts for mold remediation (which I guess some people could view this as he gets a commission but he just seemed so genuine that even if he did, I trust him) and even called them on the spot for some questions. Even before having my business was on the radar, he suggested I try to get my ducts cleaned for reasons specific to the building and situation (instead of hiring him) and he even made some calls and got back to me with the services of someone else. He spent two hours with us. He even accepted phone calls and texts which was so helpful.

Excellent experience! I decided to have my home inspected due to prolonged health issues. Dr…read more Banner is an absolute EXPERT, and genuinely compassionate . I was impressed with the quality and depth of my inspection. I appreciate the level of detail given to my reports , and the time he was willing to spend patiently answer all of my questions. He sincerely understood my concerns , and took great care to assure that I understood the process and helped me outline a plan to address my inspection results. I highly recommend MJB Services.

I scheduled Vince for an inspection a couple of days after my offer on the house was accepted - he…read morewas very fast to respond and had early availability. He also made sure to note precautions he would take and would request around safety in regards to COVID-19. When I met him at the house, he was very professional, and went above and beyond while looking at potential issues. The basement had water issues which surprised both of us given it being relatively new construction, so Vince went out of his way to look for what the cause was, and found that it may have been a very simple fix (moving something that caused the sump pump to become stuck and not turn on) and helped me out with that. He also helped my figure out the best place to put a home radon test. He also pointed out positive things throughout the inspection, and I was impressed by the level of detail he showed. When the inspection was over, he had the report to me within an hour. I realize he likely can't usually do that because of a busy schedule, so I really appreciated it. Overall, I can't recommend him enough, and my real estate agent was very impressed as well. She hadn't worked with him before but thought he was very thorough and helpful as well.

Inquired about pricing and scheduling an appointment through Yelp and received a response right…read moreaway. Prices are competitive and I was able to schedule an appointment that same week. Vince showed up to the appointment with someone else (seemed as though they may have been training?) and was VERY thorough, but completed the inspection in less than three hours (2700 sq ft home). I received a detailed report with pictures by the next morning at 8 a.m. with very clear recommendations. My only complaint is they don't take cards of any sort (personal checks and maybe cash). I would definitely use StepByStep again!

This is a very thorough and efficient company for home inspections. I had 2 inspections within a…read moremonth and received $100.00 off of my second one. Both Curt and Justin were amazingly thorough and took the time to review every issue with me in detail. They were also very friendly and patient with all of my questions as a first time home owner. I highly reccomend this company!

Trademark inspection on my home was not up to expectations. The inspector did not identify a few…read morethings. like the Microwave was not safely secured on one end which we didn't notice until weeks later that it needed to be reinforced in the cabinet above it. A receptacle in the enclosed patio wasn't working. He didn't seem to know what a in ceiling large vent was for. He didn't point out the corrosive bathroom faucets. The cost of this inspection was at least $200+ more than hiring an independent contractor to do the inspection. I wouldn't use them again. Didn't feel it was worth the extra money.

James has now inspected two homes on my behalf as a buyer. I can't say just how pleased I am with…read morehis services. His work is meticulous, and a thorough report with images and suggestions is provided quickly after inspection. On top of the report, James took ample time before and after the inspection to research the property and clarify certain codes and guidelines. James schedules his inspections to allow himself more than the standard time with each client, shows up early, and stays as long as he needs to. With the additional time James has taken to speak with me about results and go over recommendations, I'd say his services are not only above and beyond what I've come to expect from other inspectors, but a tremendous value. James also partners with a team of masters of their respective crafts. From them, he was able to get input on best steps forward and contacts for future inquiry. I'm happy to say that after James is done, there are no gaps or questions unanswered. Would recommend and would certainly hire again.

James Newbold did an inspection for us last week on a 1947 home in Ann Arbor. He came highly…read morerecommended by way of personal friends, and exceeded our expectations. He was methodical and thorough, leaving us no doubt that he completed a quality inspection. Additionally, he was welcoming of our participation, and thorough and knowledgeable when answering questions. He is patient and understands the needs and concerns of home buyers. I highly recommend James for home inspections, and he will be our first call should we need a home inspector in the future.

Brett was our service guy that just came out and we want to say he was amazing first and foremost…read morehe was very knowledgeable and took the time to educate us on our gas fireplace and answered all the questions we had , next he was very respectful of our home he took his shoes off at the floor , made sure he put his drop cloth down in his work area , used his shop vac made sure everything was cleaned up thoroughly. Prices weren't bad at all for the service and now we are waiting on a price to have blower installed and would prefer Brett to come out and do the work for us .....you need work done give these guys a try they are amazing

This company is very much worth reaching out to if you have a fireplace issue. We live in Monroe,…read moreMI and had an old (out-of-date) gas fireplace insert that stopped working. This place did all the research to be sure the right parts for our unit could be found before visiting our house. When they confirmed they could repair our insert, they came out and were able to fix it by replacing only our Thermopile. They were very respectful to us and our property, quickly fixed our fireplace and left it looking much better than it has looked in a long time.

I needed my whole house power washed because we were putting our home up for sale. Jason did a…read morenice job and his pricing was really fair!

They do probably 50 homes in the sub. Amazing service and they did a fabulous job. And very…read morereasonably priced. Can't recommend them enough!!!

First let me start by saying I tried to give this company every opportunity to right what i felt…read morewas their wrong. I had work done by them back in October and Today is June 12. Its not like I'm inspecting my chimney in 40 degree weather so i thought nothing of it until spring time when i was outside cleaning up from winter... i look up and see missing mortar joints that i thought i pod to get fixed! I try my best to support the small guys and shop local so i called ground to crown. The intro: water was coming in my basement due to my chimney crown/collar needing some repair. When mike came for the inspection he said to me that there were some loose mortar joints and that he would fill them in as he seen them because this was all part of the issue. Since they were going to be here doing that i figured I'd get a chimney sweep done too. The rising action: Mike and his helper get here to work. Work is going relatively quickly and smooth. New crown/collar is being done , they placed some new chimney vent caps on and it's looking beautiful! So i go back to my home office to finish up work. Now it's time for the chimney inspection (after the chimney sweep of course). Climax: Mike calls me down to give me the invoice and says "you're chimney is a hazard and is not safe to use, it will be marked as that on the invoice. so as his helper is putting the inspection equipment away i ask if he's going to show me or do i just have to take his word? He says he will send still pics to me. I asked him to please show me with the equipment because sending stills is going to be like me looking at something in Chinese, i will not understand. After going back and forth he pulls the equipment out and runs the camera up ..."Firebox looks great , smoke chamber looks great..." mike says. Things are going well at this point i think ! Then he takes the camera all the way up to the last piece of flue(clay liner) and says "you have gaps here and creosote can collect in there and cause a fire" **now mind you, i understand a little about business so i get that they want to do the chimney sweep first to get a better view for the inspection as well as get more money out of you because if they said the chimney was not usable before the sweep then ppl wouldn't get it!" ** Falling action: By this time I'm fuming because i just got an invoice for work done on my chimney that i can't use going forward. What I'm most upset about is that he was already making $800 off of me for the crown/collar /vent caps , and the last piece of flue w/gaps can be seen from the top of the chimney! HE DIDNT HAVE TO DO AN INSPECTION AND SWEEP TO TELL ME THIS!! He did it to make a couple more hundred dollars off of me, and that's where i feel like i was taken advantage of. So i ask him " I BET YOU SELL A SYSTEM TO FIX THIS DONT YOU?" And he says " of course we do" Hands me a pamphlet and says " this system starts at about $2,500 and is a two step process" by this time I'm just over it so i send them on their way. Resolution: I call another company out that does the same system (heat shield)that mike told me "starts at $2,500" and they did it for $1,500. WEIRD RIGHT ? Fast forward to spring time ; I'm checking the chimney out and see quite a few spots that should have been filled in while they did the rest of the work(April showers bring may flowers) plus i can see other spots they filled in , so i call and send pictures mike. It takes him over a month to come and check it out. He gets here and pulls out the invoice and says "that wasn't on here to do that". ANOTHER LESSON, MAKE SURE EVERYTHING IS IN WRITING!! mind you when he initially came for the water intrusion issue he said he would fill in all spots he seen because it all is part of the problem. then mike proceeds to tell me "yeah that could have blown off over the winter , things like that happen". he's right things like that do happen, but you know what - the rest of the things that happened shouldn't have. Price gouging , unprofessional, and to take over a month to come check out what the issue was is unacceptable. i know this was a lot to read but understand this isn't just me bashing them, this is the review /story of what they did to me and what they will do to you!!! DO NOT USE THIS COMPANY! THEY WILL NEVER GET A RECOMMENDATION FROM ME! THEIR EQUIPMENT IS SUB PAR AS WELL

Livonia,MI Very personable and seemed well informed for the gutter and chimney work we needed…read morehandled. Came late the first day and did some work and returned the next business day to complete chimney work. Was in contact from start to finish. Pricing was fair for the work performed and the parts used. We were given a verbal briefing at the end and are awaiting an office printed copy to come in the mail.