Waste of time. I saw the bad reviews but thought id give them a chance only for me to get here see the hours of operations and noone here, I got to the location at 4 o'clock, and the hours of operation says that they close at five. And while im here the lights turn off while i knocked on the door. The will return sign shows what I can only assume as the next day at 11:30, but even that's inaccurate compared to when they're supposed to be opening. To me it looks like either lazy management or lazy employees. The point is they're inconsistent And made me waste money for parking read more

Downtown Hi-Tech - Data Recovery Near Me - Los Angeles, California

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skip! THE APPLE STORE! My past experiences with small tech repair shops has horrible. Sometimes you end up paying just as much as the Apple Store w/ out the warranty. But trust me you won't regret this. Diego is honest, friendly and will give you multiple options to chose from low-cost to the straight replacement. He's very wise with his IT. Do yourself a favor and save a couple hundred bucks and give it a try. read more

Downtown Hi-Tech - Located on the first floor of 7th & Fig right under Target. It's a little hidden. - Data Recovery Near Me - Los Angeles, California

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BY FAR THE WORST CUSTOMER SERVICE EXPERIENCE. The manager or owner that's typically there, older gentlemen... has serious control Issues. Sells you warranty but doesn't abide by it. Gives you, your phone when he wants to... DO NOT GO HERE. take the time To go to the Apple Store this place isn't worth the hassle or headache read more

My laptop - a MacBook Pro - had been run over by a car. I bought a new one but didn't know if I'd be able to get everything transferred from the old one due to the damage. Diego made everything right, & all the data was salvageable. The new computer has everything from the old one. Great work at a good price. These guys are pros! read more

Downtown Hi-Tech - Data Recovery Near Me - Los Angeles, California

Shocked reading the reviews, honestly. I had a very easy time with the owner and the other tech. My laptop was quickly diagnosed and fix f within 40-ish minutes. I found both of the people to be friendly and polite! read more

Apple support listed him to check my phone as I was having battery issues after an iOS update. I was leaving out of the country. He says he 'doesn't do that'. Refused to even look at my phone. Wouldn't lift a finger to help. read more

I guess all the bad reviews are right. Needed my Apple Watch battery replaced and was quoted $150 and told I would get a new watch. I was hesitant since I could have just bought a new watch and put that $150 towards it, but I was swayed to replace it, so I did. Works great but later I find out if I would have taken it directly to the Apple Store, just down the street I would have been charged $99. I understand it's a business, but your prices should be similar to those at the Apple Store. Or at least tell people, so they have the option to walk a few blocks down and not pay as much. Very disappointing. Don't be lazy like me just make an appointment at the Apple Store and don't waste your time bringing your appliances here! read more

SCAM SCAM SCAM SCAM SCAM Do dont go to this place, they will try to scam you. My husband took his iphone to get fixed, we got a call saying that it was not going to be fixable and they were going to charge us for a new phone. When I called apple to verify, they had actually send them a new phone for free (apple care) and the place was trying to charge us for that phone that apple sent. Total Scam!!! read more

Had an appointment scheduled through Apple for 10:20am. Arrived for my appointment and the store is closed. No one answered the phone and their mailbox is full. read more

Downtown Hi-Tech - No one working during posted business hours - Data Recovery Near Me - Los Angeles, California

Extremely rude, lazy, condescending. Was incredibly rude even in a small 10 minute interaction, acted like I was dumb and kept on belittling me. STAY AWAY. To the person who works here, find therapy and stop taking your anger out on your customers read more

Don't believe all the fake petty reviews that are left about this place. I had Daniel as the service employee help me out with replacing a worn out battery on my MacBook Pro. Great efficient service with no frills and bs. Replaced the battery and got it back to me all in the same day. Couldn't have asked for more. read more

Outstanding customer service. Honest, friendly, proficient, and fair. Would recommend to any and all.

Guy working at the store pretended like he was working on my MacBook Pro but he did absolutely nothing with it as I was observing him from the outside. 15 minutes after he was finished 'chilling' he came out and said it will cost $100 to re-install MacOS but was not completely sure if it will be fixed at all. I scheduled an appointment with the Genius Bar in Manhattan Beach the following week and they fixed everything for FREE!!! Choose to work with the Genius Bar before you take it in anywhere else. read more

I originally went to Downtown Hi-Tech for Liquidity Damage issues for my MacBook Pro. Nothing was wrong with my laptop when I brought it in, but I wanted it checked out and cleaned just to be safe. The guy at the counter was nice and answered all my questions. Took 3 business days to finish. After I got it back, they said everything was good to go. When I turned it on to use later that day, the bottom left corner of my trackpad was suddenly stiff/stuck. Everywhere else would click, except the bottom left. The trackpad was completely fine when I brought it in to get checked out for liquidity damage and they mentioned nothing about any trackpad issues when I picked it up. So I brought it again so they could check out the trackpad. The technician took it to the back for 20 minutes. He came back to tell me there's nothing he could do and that liquid corrosion probably damaged my trackpad so I'll need to replace it. And he made sure to mention that they can replace the trackpad (trying to scam me and have me pay more to fix my laptop). None of this made sense because I brought it in to get liquid corrosion fixed in the first place. They would've mentioned if my trackpad was damaged and needed replacement if it were from liquid corrosion. I took it to Melrose MAC in Burbank instead for a second opinion. They took it to the back and in LESS THAN 5 MINUTES, the technician came back and somehow fixed it free of charge. DO NOT GO TO DOWNTOWN HI-TECH. From all the reviews and my experience, it's too much of a gamble to take your devices here. Either go to the Apple store or I highly recommend Melrose MAC for legit services. read more

Fixed my broken screen on my MacBook in a day ! Excellent service don't believe the salty reviews.

Absolutely terrible customer service. Verizon sent me here for an appointment on Verizon, they weren't trying to do anything, rude, didn't even want to look up my appointment. Went back to the Verizon store to see what's going on and they told me the owner is absolutely wrong and that's not how my phone repair should have been handled. This isn't the first time with terrible customer service from this location, I'm guessing it's just who they are as individuals and a company Avoid this place, there are plenty of other repair shops around the area for even cheaper read more

This man, Diego, physically harassed me. I filed a police report on him. I have NEVER written a negative review in my life. The absolute worst experience I have ever had in any business ever. I came in for issues with my touch bar. He charged me $800 to fix it. I had told him that this computer had been repaired multiple times before, so asked if I should buy another one. He insisted he could help. The next week, I picked up the computer and the touch bar still wasn't working. I called him annoyed that the issue wasn't resolved. He instead was defensive saying the computer had issues from prior repairs, he won't fix it again. So basically I paid $700 for a new top case and still the same issues as before. We set up time to go to this store, and when I got there, he was irritated and repeated that the computer had been fixed 3 times before. I asserted that he had not fixed the problem I originally came to him with and charged me for a part I did not need replaced. He grabbed my laptop and my jacket and physically removed me form his store, leaving me shaking and crying in my car. This is actually the biggest RIP OFF ever. If you want someone to charge you a grand to replace a part in your computer that does not need to be fixed, this is the person. COMPLETE FRAUD AND HARASSER! Do not go if you are alone and a woman. I am an investment professional and have NEVER seen this kind of behavior in my life. read more

Found this shop based on issuing a support request on Apple's website, which referred me to this authorized provider. Dropped off a 2018 15" Macbook Pro, one of the ones that had a defective keyboard from the factory. Was told it might take 2 weeks because of the Texas ice storm disrupting the supply chain, however the machine was still ready to go, perfectly repaired in 1 week, completely free of charge. Service was friendly and responsive, even sending me a text the night before they opened so I could get there bright and early and pick it up. Would recommend for any Apple authorized repairs. read more

Made an appointment to get my computer fixed. Upon arrival there is a sign that the store is closed for the day. If there were people with appointments the least they can do is send an email. read more

STAY AWAY This place is a fckng mess As you walk in there is music playing - usually it's the melody to "send in the a$$ clowns" Inexperienced Mismanaged Untrustworthy Read the other reviews and go to an actual authorized dealer who knows what they are doing After 5 days of playing let's pretend we can fix your new Mac book pro that was under an Apple care warranty - I had to call them to find out they had to send it directly to Apple to be fixed which will take another week... These guys are total posers - but I'm sure they can fix your cracked iPhone screen but then so can that kid you call off Craigslist for fifty bucks who meets you at Starbucks with a tool box and a new screen - and least you'll get a latte instead of a lot of bullshit. read more

If I could give a store 0 stars I would. Apple recommended them for a repair. They were not able to get the part and gave me 4 different days that the repair would be done. Employees were all incredibly rude the entire time. No idea how this place is still in business and recommended by Apple. read more

This is the WORST place you can go to take your computer or phone. PLEASE do yourself a favor and go to any other. I made the mistake of not looking at the reviews before going and paid the price. I took my MAC laptop which had been really slow and having issues. The guy there told me to buy a new hard drive and a new fan making me believe it would last for a couple of more years and I did. The total for everything was almost $400. When I picked up the "fixed and almost new" computer and turned it on at home, it felt as slow as before taking it to get fixed. It felt like they literally did NOTHING TO IT!!!! When I went back asking for an explanation they "diagnosed" something else that was over $300 to fix! Why didn't they tell me this in the first place??? I would've never paid that much. I asked for a refund, they gave me a lot of push back and ended up charging anyway for their TERRIBLE service. I followed up for MONTHS because they never gave me the actual refund. I had to open a case with my bank to get it. I would give negative stars to this place if I could. They're SCAMMERS. read more

If you are black do not patronize this business. The old white man at the counter refused to sell me RAM and lied and said the 27" iMAC did not have replaceable RAM. Unbeknowst to him I was not only a CompTIA Subject Matter Expert that co-wrote the A+ exam I'm a former Apple advisor that scored a perfect score on Apple's internal iOS academy. read more

My girlfriend brought her laptop in for service and the man that helped her left no stone unturned. He fixed the problem quickly and was extremely friendly and helpful. read more

To paraphrase John Donne, "Ask not for whom the spinning wheel of death tolls...it tolls for thee, Mac user..." ...had that most common of Apple computer issues that prevented me from getting any work done-- the spinning color wheel of death. I thought about taking my gear to the Genius Bar, but luckily, the Apple website recommended Downtown Hi-Tech, which was less than a mile away, on the bottom floor of the Target shopping center at Fig/7th. Thanks to their late hours, I was able to make a same-day appointment, and by early the next morning, I got a call back with the problem and the solution. Jerry and Leo took great care of me and carefully explained my options, never trying to up-sell me, but rather, trying to provide options that worked for my needs. I dropped my computer off late on a Friday, and by Sunday afternoon, I was back in business! Thanks so much guys! It's $75 for a diagnostic to see what's wrong but with a Yelp check-in, you can get $25 off! Plus, they'll apply the cost of the diagnostic towards the labor charge! Hopefully, you'll never need their services, but if you have a tech issue with your Apple gear, make sure to say, "Hi" to Downtown Hi-Tech! read more

My last minute repair i needed for my macbook which turned out to be pretty major, there staff handled super swiftly. blew my expectations out the water. they over delivered. felt comfortable and safe working with them and highly recommend anybody to come and work with them as im sure theyll get the same experience i got maybe even better. thanks again! read more

Apple sent me here for a screen repair Diego was more than helpful and kind. He told me the process and the price which was reasonable. They had to ship my screen In however my phone was ready to go In a reasonable time. Can't thank these guys enough for the work they did. Do not believe the bad reviews. This was one of the best experiences I've had with phone repair. Thank you Diego! read more

Better off bringing or sending in your products to Apple to get repaired. I brought my iPhone X to Downtown Hi-Tech to get the battery replaced. Unfortunately the replacement left my iPhone X in worse condition. The screen is raised off of the body at the top of the phone and true depth sensor stopped working shortly after. read more

Do not take your computer here! I brought my computer for repair and their failed to tested making me comeback twice for it. That's not the worst part. When I came back the second time to pick up my computer I asked to make sure I checked that is was working and a man there said he wasn't gong to work for free and was super rude to me. It's their job to make sure your computer works but I guess they don't believe that. If you want a store that will treat costumers poorly, go there. read more

Had I been told I wouldn't have my iPhone bAck for a simple screen replacement I wouldn't have come, ( I could easily do it myself but then it's not covered ) but when I arrived it was so busy ( it was dead actually , always is ) and the lazy kid behind the counter didn't feel like doing work so he said it would have stay overnight unlike the guy that answered saying to show up with enough time tonight to have it done. I arrived 15 mins after I hung up the phone. Nothing like dealing an arrogant snotty kid that doesn't feel like working and doing his actual job. From these bad reviews on yelp and google you think the business owner Diego would learn something but apparently not. read more

These other reviews got me nervous about service for no reason! My stupid younger siblings ruined my mid-2012 Macbook Pro a while back with some bullshit malware or something. We couldn't do anything about it. Eventually, the laptop refused to start up anymore in the middle of a semester where I needed to write research papers and enroll in classes on websites that were not mobile friendly. I was in hell. I made an appointment here for the 28th of June, prepared for a total hard drive wipe and hoping, at the very least, that some data could be saved somewhere. I couldn't even manage to troubleshoot for the gray screen issue upon startup (with the question mark inside a blinking folder icon). Rogelio was at the counter for the appointment I made through the Apple website. He did not seem fazed I had absolutely gotten lost and ended up inside the store seven minutes late to my own appointment. In fact, the poor guy was probably bored out of his mind because literally nobody else was there. He was able to BRING BACK MY OS AND HARD DRIVE INFORMATION FROM THE SHADOW REALM. FOR FREE (Apple apparently covers this). Bonus: I was able to play Pokemon Go and participate in a raid while he ran his tests and did his thing behind the wall, but the wait was not long at all. I am GRATEFUL to this store and its lone employee today. The location was a little tricky to find but it had been my first time at Fig@7th in general. I was treated well and so was my expensive hunk of plastic. I'm happy to be typing this Yelp review on a REAL keyboard and not pick away at my phone. Thanks again! read more

Fast, excellent service for apple products. Same quality as going as going to the Mac Genius Bar -with much less hassle!

Had an appointment at 10:20 and this place was closed the entire time being. So annoying and waste of gas driving here.

My screen broke on my MacBook and they got it up and running again within 2 days and I spent less than half of what Apple would have charged me. Super helpful and friendly! Highly recommend giving them a try read more

AVOID THESE SCAMMERS! Go to BYOD in Koreatown where they will treat you right or deal with Apple directly. These people are unprofessional in every way. Read the reviews. There are so many bad ones and for good reason. They will price gouge you and try to steal your property if you dispute it. This was such an absolute nightmare we had to have it resolved through Apple. I am unsure why (actually it's probably money) why Apple has not revoked their authorized status as these people HAVE MANY complaints against them. We have nothing but good experiences with BYOD since this absolute nightmare of business. But wherever you take your apple products, just don't take them here!!!! read more

You'd think that, after running a healthy client-services business for 8 years, I'd know a thing or two about customer satisfaction. Boy was I wrong! ;) I learned a thing or two in my visit today to Downtown Hi_Tech. ;) ;) Today I learned that the answer to a dissatisfied customer is to INSULT them. That is the sweet secret sauce of Downtown Hi-Tech. And it must be serving them well! Just look at their 2 star yelp average! They told me I am immature and they are right. Their wisdom and maturity is evident for all to see. The backstory is that, my wife brought in her Mac to have its keyboard replaced on Jan 28th. You know that issue with new macs where the keyboards get stuff stuck in them. They told her the repair would be done in a week, tops. After a week she checked in to learn that the repair wasn't done. They had gotten a defective part. We went in today, Feb 9th, to pick up the machine. I should have known right when I walked in that I was dealing with an excellent operation, filled with maturity and sure to delight any customer. We asked for the machine, said it's been taking quite a while, and they said it was "about a week" that they'd had it. I opened up my calendar and checked....12 days is closer to two weeks than one, right? I mentioned this and they're like "no, it's just a week". This was my first sign of Great Maturity on their part. Deflecting responsibility, trying to pretend that the great inconvenience my wife experienced (she had to take a work trip without her laptop!) was no inconvenience at all. Now that's excellence! We came to find out that they had received the new part the day prior, but had elected to not repair it, instead working on other machines, I became quite dissatisfied. I was surprised that they didn't offer to immediately start working on the machine, since they were well beyond the "one week, tops" they had promised, and have it ready for us in say an hour. They said we could come back in 7 hours, which is too long to hang out and wait. That's when we became dissatisfied, and asked for the machine back in its current state. That they provided to us. As we left the store, we told two people in the store that we were dissatisfied. That they hadn't kept their word with "one week tops". That the 2-star yelp average, which my wife had decided to look past, was there for a reason. One of the employees then chased us out the store, calling us "immature" repeatedly. Many times he said this word "immature". I felt insulted, explained that we ran a successful business and that this description was not appropriate. You can't be immature and run the kind of shop that I have built and continue to run every day. Then the employee threatened to call security. I guess his great maturity led him to reason that threatening us would keep us from spreading bad word of mouth. I just kinda laughed but -- I guess this is the second lesson in the Grand Lesson on Customer Satisfaction I learned today. When a customer is unhappy: 1. Don't go out of your way to fix their problem.. Make them wait, provide excuses. 2. If they get more unsatisfied, insult them. 3. And then threaten to call security (grabbing your phone and dialing it, so they know the threat is real) But seriously -- if you're considering going to this shop, pay attention to the Yelp score. Don't waste your time, even if you are downtown (like we are) and they are the nearest option. Go elsewhere, or mail your machine in, whatever. These people are pricks, they really riled me up, all because they couldn't keep their word. Not my fault. Why are you mad at me Downtown Hi Tech? When extenuating circumstances threaten my ability to deliver on a promise in my business, I bend over backwards to make sure my customers' needs are met as soon as possible. This is just normal. I dunno why these people can't get it. They are a waste of space, AVOID. read more

THEY SOLD ME A BROKEN MAC. And when I came back to return it they told me there were no returns allowed. They cost me thousands of dollars and absolutely ripped me off. Do NOT go there under any circumstances, they sell broken merchandise with horrible customer service. read more

This business is amazing. I had spilled liquid on my computer Saturday night and was able to get it to them Sunday afternoon. Robert and Danny were absolutely amazing and kind giving me updates and answering all my questions. Diego was also incredible in saving all of my data! Everyone worked so fast!!!! I would highly recommend this place read more

This was the most bizarre, confrontational, and vindictive experience I've had in this type of shop. Going into details is too much for this platform, but all I can say is Apple ended up having this place send the computer to them (Apple), Apple repaired it for free, AND Apple paid the bill to this place to make things right. All I can say is read through all the reviews on here and draw your own conclusion. read more

I never experienced service like this before. Once I walked in the door they asked me to leave my baby outside because the tech on hand will be distracted. To ask someone choose the child over your services ridiculous. PLEASE STAY AWAY FROM THE STORE. read more