Dale provided amazing customer service at Syracuse Bicycle in December when I purchased the…read moreCannondale mountain bike, when I picked it up in February and when I went in to get accessories and to check the way I was fitting the bike with how I was riding. The price was much more reasonable buying it in December and I believe I received great value in this bicycle! I have been riding the trails, on my college campus and around the neighborhood with no problems. Today Dale helped me be prepared for the expected tire blowout with tools and a spare tube to change it with. Also, I purchased a very low profile bag for under the seat to help keep the these live savers on the trail. Finally, Dale showed me the different lubricants to use on the chain. I purchased the oil and he gave me a little instruction on how to best apply it. Knowledgeable people with great customer service is a combination that I appreciate from Dale and Syracuse Bicycle!

Maybe I am being unrealistic but just tell me it's going to be $500 or more to fix my $300 bike…read more(can buy new at Dicks Sporting Goods) instead of wasting my time examining the bike and pricing each part before telling me it's going to be a crazy amount to repair. The guy who examined my bike for repair was distant and not engaging or seemingly knowledgeable. If Iam going to pay someone that kind of money to fix a bike they should at least treat me like I am actually present at the counter. I would not go here again.

The perfect local bike shop experience. Work with the team here. They will care for you like a…read morefamily member. I agree with the others, fantastic, quality, knowledge.

Fantastic, local bike shop. Staff is very knowledgeable, professional and most of all-helpful!…read more Thank you for helping me choose the perfect bike. You are all so kind and approachable! Also, bikes are sold are in a variety of price ranges. No ridiculous pressure to buy a bike for thousands of dollars if that's not what you're looking for!

Great Service on both my TT bike and road bike. prices are reasonable. super friendlyread more

I am new to gravel biking and went out of my area specifically to this shop because of their…read morereviews thinking they would support me through the process. My first trip out went well. I explained what I wanted out of the bike. Type of things I would be doing. salesperson did great matching me perfectly with what I wanted out of a bike. and that is where it stopped. Ordered a Salsa GRX 610. After a week and a half had to call to see if it was in and ready. Was told it was in and ready for pick up. Let them know I'd be in the next day. Got out of work an hour early so I could pick up my bike and have plenty of time between them and an appointment I had later that evening. I decided to go for their store card because it was interest free , would give me extra spending cash for the summer. Could just pay it off. None of the staff present knew how to process the card. After 45 minutes of trying to call the card company and large amount of humiliation I left Because i was now 30 min late for my appointment. and had not brought a back up payment because I thought I was set. I came back the next day this time w back up payment. im assuming it was store manger or owner processed the store card with zero issues. I was handed my bike. My fitting consisted of sitting on my seat to see if it was too tall or short. That was the extent of that. I had just bought a bike rack. the Kaut Sherpa II. Pretty straightforward rack I had practiced putting a road bike on a couple days before but was nervous about it and asked if I could have some help loading. When I went to pick the bike up to put on I was corrected and told to turn it around. I asked If he was sure. He said yes. i figured maybe being new I messed up or was remembering something wrong . He's the bike expert And they sell this very rack So I had him load it. Got home my husband came out and said oh my God! You loaded your bike wrong! the guy put the cane holder on my back tire and the small strap through my front. Thankfully nothing happened to it driving down the thru way!! Got my bike off noticed one of my valve stem covers were gone. talking w friends and family I was asked when I take my bike back to have complimentary look to ensure everything is ok. I said I have no idea. No one said anything. I was told this is a courtesy most bike shops offer. My husband who bought a bike at the same time locally and paid less than half of what I did was offered this service as well. So I sent an email about all of the above on 7/21 still no response as of this review . I recently took my bike out for a second ride. Kept dealing with shifting issues and saddle sores. Both things I thought maybe were related to me not knowing what I'm doing yet. looked at my bike yesterday noticed surface rust all over the chain and cogs. While this may be normal it seemed a little excessive given I've only had this bike for a few weeks and ridden it twice. So we put it on bike rack to oil. Thinking they must not have added anything to the chain being why I was dealing w hard shifting and skipping. Running through the gears it started skipping bad. My husband suggested I take it to where he bought his bike to at least see if it's a bike issue that this shop needs to address or user issue. Thank God I did! When I got there. The guy had me ride it up and down parking lot. On sight he said the nose of my seat was too high seat was crooked. derailleur was crooked ( not aligned). He brought my bike in. put it on stand and said they never looked at your derailleur from the factory. He popped it off and said smell that? Smells like gun smoke. It's from the factory. He also said tension was super loose. He adjusted all that. Also noted my back disc was pushing in my break. He straightened that out. Then fitted me on my bike. My bike feels much more comfortable to sit on and shifts so smoothly now and my breaks are so touchy that I have to be super careful. This shop was Kind and did not charge me for their services. Provided some additional beginner bike tips To help me along. They saved me from a potentially expensive mess! Made me realize I should have gone to them in the first place. I Highly recommend going elsewhere , especially if you are new to the biking world.

Glad they are open! Had a flat got it fixed while I waited…read morethanks Jay! Lots of Giant Bike options and accessories. If you don't want to go into the shop you can pull up and call him and he will come out and get your bike. Very accommodating.

They are the best bike shop I have ever been to. Great personal service and very patient and…read moreknowledgeable. Thanks

needed a spoke on my bike repaired. They had it less than 24 hrs and it was done! in the mean time…read morethey had a rental for me (reasonable) and away we went. Great service! thanks.

I brought my skis in for them to look at. Another local large ski co supposedly waxed and sharpened…read morethem. I skied on them once and they were super slow. The helpful associate at Resource Cycling showed me how there was barely any wax on them and compared the bottoms to a pair they had just worked on at Resource Cycling. Night and day difference. I waited over 2 weeks to get my skis back at the other place. Resource Cycling had my skis done in just under 24 hours! They went above and beyond to right the wrong of the other shop. My skis are now filled, waxed and sharpened properly and honestly look brand new. I will HIGHLY recommend Resource Cycling for ski waxing to everyone I know!

The workers here are super friendly and very helpful. I got some new cycling shorts here that I…read morelove, and it was cool learning about the trek app.

Amazing service and customer care! Once you experience this establishment, it will be difficult to…read morepatronize other bike shops! Unmatched personal attention. They cannot stop themselves from sharing their immense knowledge.