The attention and care by my Dr. Is undeniably caring. From communication to delivering quality…read morecare, I feel he has been been excellent.

This has been the worst experience I've ever had with a medical clinic…read more The customer service is extremely poor and unprofessional. The front desk staff and management appear disorganized, and basic communication is severely lacking. I experienced confusion, delays, and a complete lack of accountability. Patients deserve respect and clear communication, especially when it comes to their health. Unfortunately, that standard was not met here. I would not recommend this clinic to others.

That picture posted is not my Dr. Yolanda T. Grady MD who is located in Chino, CA…read moreand an excellent Doctor, PLease correct the picture!

I recently switched to Dr. Grady when my doctor retired, and she is wonderful! Such a kind, sweet,…read moreperson and she really listens. She takes her time with you and you don't feel rushed. The staff was also nice and efficient. I appreciate the member portal as well-an easy way to contact the office or look up your records/results. Very happy here.

I visited this facility twice and I'm happy overall with my care here. On my first visit I was a…read morewalk-in and was pleasantly greeted by the receptionist. She told me to scan the QR code posted up front to fill out all my info. Surprisingly it didn't take long. They also had free wi-fi so that helped a lot. Right after completion, I was again impressed of how fast I was taken in, literally 2 minutes after I finished my intake forms. After taking my vitals, I was taken to an exam room, everything is brand new and it's super clean. Immediately after the PA came in. He was friendly, thorough and to the point. My prescription was sent right away to my local pharmacy and given all my postcare info. I was in and out of there in less than 30 min. I love that, easy no stress visit, and got what I needed, this is perfect for busy people or in a time crunch. They just opened April 1st so probably not a lot of people know about this place yet. I live right by here, so I knew about it before they opened. After a few days I got an automated follow up text to see how I was doing. I thought I was ok but a few days after my condition got worse so I returned after 6 days. Same easy check in. Different front office staff from the first visit, but same friendly greeting upon arrival and exit. I did observe only 1 other patient in the waiting room for both visits. Lucky me! This second visit (on a Sunday afternoon) I was even more impressed and happy because my PA was very knowledge, thorough and very personable. My appointment was a bit longer this time, and she asked my permission for ai transcription as she spoke all her findings out loud. I'm wondering why the last PA didn't do that. But not complaining. Usually urgent cares are quick and to the point, no small talk so I'm used to that. But I really felt like everything was addressed in a compassionate, caring, very thorough way with my PA today. I could tell she's highly experienced. Her examination was even better and more thorough than some of my other specialty doctors I see! Her name is Monica Williams. I know providers are all different, but overall so far my experiences here get better every visit. Trust me, I'm immunocompromised so I'm a regular at these places!

I SERIOUSLY QUESTION THE AUTHENTICITY OF THE POSITIVE REVIEWS FOR THIS PLACE…read more I really wanted to give this new urgent care a 5-star review because it's close to my home, the facility is brand new, and everything looks clean and modern. Unfortunately, I just can't. Our appointment was at 9:00 AM, but from the moment we walked in, we waited over an hour and a half before my mother was finally seen by a doctor--even though there were hardly any patients in the clinic. A staff member took us into an exam room and told us the doctor would be in about 10 minutes, but we ended up waiting another hour. I finally had to walk out and ask how much longer it would be before a doctor hurried out of an empty exam room next door and came to see us. The doctor seemed completely unsure about my mother's condition and did not appear knowledgeable or confident. He simply pointed out things that were already obvious to us and ordered an ultrasound. Unfortunately, the frustration didn't end there. When we arrived at the imaging center, they told us the ultrasound order was incorrect and that they couldn't determine what examination the doctor was actually requesting. As a result, the imaging center had to repeatedly contact the urgent care to clarify the order. We have already been waiting another 40 minutes, and as I write this review, we still don't know how much longer we will have to wait. This entire experience has been incredibly frustrating and disappointing. Long wait times, poor communication, an inexperienced doctor, and an incorrect imaging order caused unnecessary delays, wasted our time, and added even more stress to my mother's situation. Please think twice before coming here. Based on our experience, I find it very difficult to believe that the large number of glowing 5-star reviews accurately reflects the quality of care we received.

My dad's been coming here for a while, and I have to say -- the doctors and staff at Chino Hills…read moreFamily Medical Group are top notch. They treat him with patience, professionalism, and kindness, which means the world to me. He's showing some signs of early-onset dementia, and as anyone who's been through that knows, it's not always easy -- he sometimes forgets appointments or prescriptions (like his brain scan from six months ago), but the staff never make him feel bad about it. They handle it with empathy and good humor. That's something you can't put a price on. The doctors are knowledgeable, thorough, and genuinely care about their patients. The front desk team keeps things running smoothly, and every visit feels like he's in good hands. In a world where medical care can feel cold or rushed, this office actually takes the time to listen. Doctors who take their time and genuinely care about outcomes. Chino Hills Family Medical Group is a place where quality care meets humanity. They've been great with my dad, and that kind of professionalism mixed with patience is something rare. Highly recommend -- especially if you're looking for a team that's not just competent, but compassionate.

This place is falling apart. We haven't seen Dr. Moreno for…read moreyears. Some of the P.A order tests, but never contact you to discuss the results. Last year, I had made an appointment for a specific vaccine. A few days before rhe appointment, their system asked me to confirm the appointment, and the next day they said they do not give that shot. The exact same thing happened today. I made an appointment 3 weeks ago for an important vaccine. Again, their system asked me to check-in, and today, 45 minutes before my appointment, they called me to tell me they were out of that vaccine, that they had used the last one. I've been.going there for years. I was satisfied, but now, it is obvious, there are having problems, and it's time for me to go somewhere else where they are more organized, better staffed, and where the main doctor is visible.

This surgery center is amazing. And the receptionist Hilda was exceptionally helpful and courteous…read more BUT!!! The other receptionist with her on the morning of 10/8 was miserable , mean, impatient and very rude . She has no patient care communication skills . And I was not happy that we had to get after care instructions for my dad in the parking lot .

My grandmother had a procedure and the front office staff was great. Hilda was very professional…read moreand helpful she took the time to explain the paperwork to us. The nurse were nice. Only downside is the nurse who took my grandmother was asking her information out loud thats hipaa. The waiting was longer then expected but overall the experience what's okay!! The nurse Sarah was very helpful and nice explaining the time of arrival and instructions.

I've had a bad case of stomach flu for 4 days straight. I ended up calling AFC on 07/16 morning and…read moreasked if there was a wait. They advised that there was no wait at that moment but wasn't sure about later on, which I understand. Got there approx 20 min later and it was pretty empty (thank goodness) and the process was pretty straightforward with the medical staff being super nice and knowledgeable! 100% recommend for non-life threatening medical issues!

I hesitate leaving a review because I don't want my spot discovered but these people deserve the…read moreaccolades. Very clean, friendly staff and quick service. What I love most is that I can make an appointment online and not have to wait forever in a waiting room full of sick people exposing myself to Lord knows what.

I have been in the care of Dr. Ricardo Saca, MD, since I moved to Chino in 2016. He is an…read moreinternist with decades of experience. He is one of the brightest physicians I have ever known. He takes the time to know his patients, explains his findings and concerns with clarity and sincerely strives to achieve positive outcomes. He is pleasant, kind, knowledgeable and conscientious. My domestic partner also enjoys his care. We are fortunate to have such a superlative clinician in Chino. The days of accessible and caring health care seem elusive presently but, when in Dr. Saca's care, one feels seen and heard, every time. We hope he never retires.

I am a new patient of Dr. Saca, since my insurance changed and my previous Dr. of 29 years does not…read moretake my new insurance it was time to select a new Dr. Today I went for my annual physical, very nervously walked in but walked out feeling so good that I found a Dr. that truly cares about your well being and takes the time to get to know your health history. He is very professional, knowledgeable, kind, and compassionate. His office staff is extremely nice and I'm very happy to have him as my PCP now. Thank you Dr. Saca and staff for making me feel very comfortable.

Great doctors! Great care! And a nice and clean building with friendly staff!…read moreI really liked the fact that their imaging center is in the same building and take walk-ins. My daughter had an appointment and we were told she needed an X-ray. Got the order in hand, and went downstairs. Checked in (as a walk-in), and was called in about ten minutes later. My husband got up to pay the copay at the front desk while I walked my 7 year old to the back. They sat her down, took a pic of her hand, and walked us out. I walk out, and my husband was still in the middle of paying the copay! That's how fast this was! In and out.

I was referred here thru Kaiser. Showed up for my first appointment 2 months ago, they decided they…read morewanted to do more comprehensive imaging, which was fine with me. I have a family history of breast cancer. Today at 3:15 pm I get a call asking me what kind of mammogram I am approved for! Am I a dr? No. They wanted ME to call my dr immediately to find out! Why am I doing YOUR job and why wait until Closing time, when I scheduled an appointment first thing in the morning? Very poor consideration for their patients, they finally agreed to call my dr themselves but of course I never heard back. Long story short, if you think you have a lump AND a family history.. do NOT go here. They don't care. I'm not going to my appointment for fear of them billing me because they don't think they have authorization & wanted ME to do their job.