Honestly only been there two times and the first time I went I thought it was just because they…read morewere close to closing time but squeezed me in any way. The front staff is very nice and very attentive but the doctors are inconsiderate. They have no concept of time. I know when you go these places expect a wait but I mean honestly 2 hours is excessive in my opinion. Secondly, she came in and prescribed an antibiotic didn't give us a slip said it would be sent to the pharmacy and that was at 2 pm. 5 hours later nothing yet and has called the urgent care 3 times and waited on hold for longer than 20 mins to get an answer. They told me the order would be sent in one hour and I understand and get that they get backed up but maybe they need a better system or organization. No one should have waited this many hours for the medicine to be sent to the pharmacy especially when the pharmacy closes by 8 and the urgent closes at 8. If she was behind I honestly felt the doctor could have communicated it be there by end of the day or the next morning because they are back up. I mean at least I wouldn't have driven back to the pharmacy to check if it was ready yet. I am honestly so frustrated. I wouldn't recommend this pharmacy what's so ever. Those medical assistants deserve to work in less stressful and hostile environment . They were rude to me but they seemed so unhappy there all of them. Another thing I did like they give you a review paper to fill out at the end of your visit like it's pushed on it . This doctor doesn't listen at all she's asked 4 times the pharmacy I use I have to her and even confirmed when I called back she still choose to send to Walgreens when I specifically asked for CVS and I gave the address and street after all that the doctor still choose to send to the pharmacy she choose which is 25 mins from my house . The worst . I am so upset and I will never return. Why even ask where I want my prescription sent if your going do your own thing. Now driving to other side of town because she didn't want to be inconvenienced again. So I'm inconvenienced.

I was referred to this Urgent care to be seen for a perticular thing and when I walked in I was…read moreadvised that it was possible to accomplish but after I was seen and the insurance was ran, I was denied my medicatio.

Refuses to treat my father's gobladder, saying that they don't know what he's talking about when…read morethey clearly do know, they took blood from him and made him lose pounds, but refused to operate on him if they were real doctors and nurses that went to college they would operate him and know what they are doing.

I have found my new urgent care facility! Iam a veteran and was sent a link for in network…read morefacilities to go to for services and I picked this one. I was feeling horrible. The wait was decent but it's a medical clinic so you have to be patient. The staff was polite and helpful and I would highly recommend!!!!!

THREE WORDS: GLORIFIED DRUG DEALERS…read more I left this urgent care extremely disappointed. My experience felt like the doctor's role was simply to write a prescription rather than actually evaluate my condition or discuss treatment options. When I asked questions and was looking for medical guidance, I didn't receive any meaningful explanation, opinion, or advice on what might actually help me recover. The billing experience was just as off-putting. I paid cash because I don't have insurance, and I felt like I was treated with suspicion because of it. Before I ever received any treatment, I was asked to pay multiple times and had a credit card terminal put in front of me at least three separate times. Instead of the typical process of receiving a bill or paying at the end of the visit, the focus seemed to be on collecting payment before providing care. If all you need is someone to write a prescription, this place may meet your needs. But if you're looking for a physician who takes the time to evaluate your condition, explain their reasoning, and provide thoughtful medical guidance, I'd recommend going somewhere else. I left feeling rushed, unheard, and no more informed about my condition than when I walked in.

My visit with Kandin Maraquin at MedCove Urgent Care in Upland was one of the most unprofessional…read moreand upsetting medical experiences I have ever had. I went to urgent care because I had pulled a muscle from excessive coughing. I had strained the back of my neck, had soreness in my chest area, and developed a sharp pain in my side. The pain had been present for several days, and I simply wanted a medical evaluation and possibly medication to help with the discomfort. Instead, what I received was fear, panic, and emotional trauma. Within minutes of speaking to Kandin Maraquin, I was told that I was having a heart attack. Not that it needed to be ruled out. Not that there was concern. I was told I was having a heart attack and needed to go to the ER immediately. If I did not have transportation, I was told an ambulance would be called. I was completely blindsided. What was most alarming was how quickly this conclusion was reached. I felt like he immediately jumped to the worst possible scenario without taking the time to properly evaluate me, ask additional questions, or perform a thorough examination. The entire interaction felt rushed, dismissive, and lacking any level of compassion. I was there less than 10 minutes.. His bedside manner was nonexistent. There was no reassurance, no empathy, and no concern for the emotional impact of what he was saying. It felt as though frightening a patient was of no consequence. I was visibly upset, terrified, and in tears, yet there was no attempt to calm me down or explain things in a professional manner. I left that office genuinely believing I was having a heart attack because of how aggressively and confidently it was presented to me. Even after an EKG at the office, did not indicate that I was having a heart attack, I was still sent to the emergency room. Out of fear, I followed the instructions and spent approximately eight hours in the ER. The outcome? No heart attack. No cardiac emergency. No life-threatening condition. The emergency room physicians determined that my symptoms were consistent with pulled and strained muscles caused by excessive coughing, including the muscles in my neck and chest area. After hours of fear, tears, anxiety, and emotional distress, I was told exactly what I suspected from the beginning. I understand that medical providers must be cautious when chest pain is involved. What I do not understand is how a healthcare professional can communicate in such an alarming, insensitive, and unprofessional manner. There is a significant difference between saying, "I want you evaluated further to be safe," and telling a patient they are having a heart attack before a thorough evaluation has been completed. No patient should leave a medical office traumatized. No patient should leave feeling like they were treated as an inconvenience. No patient should leave in tears because of the way a healthcare provider chose to communicate. My personal impression was that the situation was handled with poor judgment, poor communication, and a complete lack of empathy. I left feeling that my concerns were not thoughtfully evaluated and that the provider was more interested in rushing me out the door than actually treating me. Patients deserve professionalism, compassion, and careful communication. Unfortunately, I experienced none of those things during this visit. This experience was frightening, unnecessary, and completely unacceptable. I would never return to this provider, and I sincerely hope management reviews how patients are being treated because no one should walk into an urgent care for a pulled muscle and leave believing they may be dying.

Made an in office appointment. Drove all the way to the clinic and was told there are no in person…read moreappointments. Lazy employee could have called to let me know before I arrived. Terrible.

From start to finish, I was treated with kindness and dignity here and highly recommend…read more The woman at the front desk, Kim (she's also the manager), welcomed me and walked me through the check-in process. Not that it was hard, but I felt super supported and she addressed all of my questions and concerns immediately. Nurse Irene was swift and withheld judgment. I was there for, what I deem to be, an odd reason. I think it would be unusual for a person to be all judgy vocally, right? But you feel/see it in their body language. Know what I mean? Yeah, she was not like that at all; she kept it professional. The doctor walked into the room and the only thing stuffy about the guy was his use of the word "doctor" when he introduced himself as Dr. Kiskila. Except that there was no bravado, or ego, or any attempt to intimidate me so I would bow to him and accept his word as law. It kind of felt like even he didn't want to use the word "doctor", but the darned corporate bureaucracy finally wore him down on that point. He completely disarmed me, though, when he placed himself in an inferior position by sitting down on the bench across from me, which was at least a foot lower than the examination table I was sitting on. He wasn't standing in front of me, talking down to me? Nope. And we talked sort of like we were already friends, which made it a heck of a lot easier to talk about something weird that I didn't want to talk about. He was candid, comfortable, and unusually happy (not like a puppy dog, but just in comparison to other doctors). Of course, the guy knows his stuff. I came prepared with knowledge (my sister is a nurse and she loaded me up with info the night before), and asked him question after question and he passed with flying colors. I don't just mean that he knew the right answers--I wasn't there to test him that way--but the quality and thoroughness of his responses were exactly what I needed to feel confident he was going to get me through this, and that I would feel better soon (I don't have a life-threatening illness, so, no, it wasn't delusional to lay down that much hope this time around). Anyway, I'm so grateful for the excellent treatment, that I was nurtured and nursed, and didn't leave feeling like I still didn't know what was going on, or like I had just fought a battle trying to get the doctor to hear me. And it all happened so quick: less than half an hour! Plus, I'm happy to report, the prescription he gave me had me feeling a bit better within a few hours (and even better now, which is still only 20 hours later). A+ service all around!

We always come here for the quality of the health care offered, the providers are friendly and…read moreactually know what they're doing, you'll feel better right after walking out of here! Recommend this place 100%

This rating is only for the phone call. had to ring like 20 times before and answer and the…read morereceptionist did not know how to answer any questions. do you accept medi-cal? - "no" ....okay what do you accept? - "cash" ....okay so what health insurance do you accept? -"not right now" ...so when will you accept insurance -"idk the answer im new" ..can you get someone else go help me? - "at 1 dr in" ...if the dr is in at 1 but youre open from 8- close people just have to wait for the dr at 1? - she contradicts her answer then gives some dumb response $45 walk in fee i lost brain cells communicating with her. felt like pulling teeth to get information i ask go speak to someone

I needed physician's authorization for lab tests. EVERY contacted medical office declined my…read moreinsurance. In desperation for help I went to LL Advanced Urgent Care. The attending ER physician offered me info for follow-up primary care at a local clinic. I did come to the Everwell medical office in Loma Linda, CA. THIS medical office * ACCEPTED my Medicare insurance, * Issued VITAL lab test requisition; * PROMPTLY followed up test results with three office visits, phone calls of test results and subsequently, via phone/text contact. AMAZING. NP/PA was thorough, specific, helpful, kind, caring about physical, emotional and spiritual health during appointments. Rare benefit today when time is often begrudged. My serious deficiencies have been identified and treated ONLY because the thorough ER physician cared enough to offer me info of THIS clinic AND this clinic's WILLINGNESS to provide care to someone with limited insurance. IMPRESSIVE. THEIR ACCEPTANCE of my sole (Medicare) insurance enabled authorized lab work and follow-thru to remedy previously unknown deficiencies. THEIR ACCEPTANCE, AUTHORIZATIONS, ACTIONS and ADVICE diverts me from definite complications and inevitable premature demise. Medical professionals have been consistently, entirely, thoroughly involved and accessible. Impressive. HEARTFELT APPRECIATION to this team of professionals and support staff who have correct priorities about health CARE.

\/\/\/ how low can I go. Got here with my daughter at 1:30…read moreand signed in as walk-in. Sat until 4:45p and next on the list. Name dropped off list. Went on to confirm as registered and name dropped to bottom of list. How bad can it get!!!!'

I found out my normal healthcare center i always go to does not provide covid shots so i searched…read moreon myturn.ca.gov for a local facility to obtain one. This clinic caught my eye since it was close and the reviews were great. I called and confirmed they took my HMO card before scheduling a same day appointment. The person on the phone was nice and provided all the information i needed and confirmed my insurance will cover it free. I went to the facility and they greeted me walking in and sign in was a breeze. I did had to fill out a first time patient form but i skipped the SSN and explained to her since i have insurance i shouldn't require it so she helped me skip that and once i was done; i waited like 5 minutes and i was let in by a girl named Leslie who gave me my covid shot. In another 3 minutes then i was out. She was very friendly and helpful. I was happy with my visit and plan to come back whenever i need any medical needs from them!

I waited at this clinic for 30 minutes just for them to verify my insurance. My insurance had been…read moreused earlier the same morning without any issues, but by the afternoon they claimed they couldn't verify it. After half an hour, they told me I'd need to pay an extra consultation fee of about $100, which I found completely unreasonable. I told them I wouldn't pay that fee and decided to leave. The front desk staff didn't even look up at me or acknowledge what I said; they basically ignored me until I repeated that I was leaving. Only then did they say, "Oh, I heard you." The whole experience felt extremely rude, and I think their system is really flawed. It was a total waste of my time, especially since I rushed over during rush hour. I definitely won't be coming back and I wouldn't recommend this place to anyone else. Additionally, when I tried to book the appointment online, they required me to enter my Social Security number just to process the appointment. If I didn't provide it, the appointment couldn't be completed. That's very unusual, as many clinics don't ask for a Social Security number at all. When I called to ask them to remove it, they said they didn't even have it on file. Overall, this place was a waste of my time and I wouldn't trust them again. Let me respond firmly to the points you raised. First, when I booked my appointment online, I was required to upload my ID and my insurance card in advance. The entire purpose of that should have been to verify my information before I arrived. It makes no sense that after I got to your clinic, you then spent a large amount of time re-verifying what I had already provided. This shows that your front desk staff is unfamiliar with your own procedures. In fact, after she confirmed with your manager, she admitted all she needed was the policyholder's name and birthdate--something that should not have taken 20 minutes if she had been properly trained. If you require uploads of ID and insurance cards, then verification should happen before the patient arrives--not after. Second, the claim that your front desk thought I was on the phone is nonsense. I told her twice that I was leaving and she ignored me. The third time I asked if she heard me, she finally looked up and said, "I heard you." That means she was deliberately ignoring me all along. It's extremely rude and unprofessional to pretend not to hear a patient who is speaking directly to you. Third, it is now December. If it were January, I might understand a deductible. But by the end of the year, it's impossible that I would have a deductible left. I had just used my insurance that morning with no issue. Your system is clearly at fault here, not my insurance. Also, requiring a Social Security number just to make an appointment is not acceptable. You cannot force patients to provide an SSN just to book a visit. Finally, I will not be spending any more time clarifying these issues or responding further. I wrote this review so that others looking for a clinic can see my genuine experience and decide for themselves.

Once again, I always give this urgent care 10 stars and above first of all, I'd like to give a…read moreshout out to Aramis in front he's amazing. He goes over and above for you very kind.. This urgent care you're literally in and out in less than an hour even when they're busy

Accurate rating description for two starts is "could've been better." This place only has PA/NP…read moreand no MD on site. They have the capability to draw blood and send to lab for stat orders. Unfortunately, what they lack ends up a longer list. The first MA was unable to get a vial of blood and said someone else would try on my other arm with a straight needed (vs butterfly). She left me without even putting a bandaid on the arm she poked and I had to struggle to put the bandaid on one handed while still maintaining pressure on it. Next MA comes and draws blood and when she's done she yelps I don't have a cotton ball (to put on the vein she just drew out of) and my blood is just pooling while she puts a bandaid on. Luckily I'm well versed enough to know I needed to put pressure on my bandaid. The NP who saw me was new to (per the MA) she really didn't put my mind at ease. Her expertise and knowledge seemed lacking based on the answers to my questions. First thing she asked me was, why are you here and not the ER? I told her my PCP sent me here because she didn't feel it necessitated a ER visit. She wanted me to be evaluated by YOU to assess and in your medical opinion, do I need to be seen further or what course of action next? She swabbed me for flu and covid and I verbally questioned her because I had isolated severe GI symptoms. She said sometimes those present wither GI only. Does it? I don't know, I'm not an MD but I'm also someone who works in healthcare and it didn't feel like the proper procedure. When I asked if she would be ordering any stool samples, I heard through my closed door "do we do that?". Ok, she's new, I'll give her that...but she comes back in and says "if you'd like to have the order for stool testing I'm happy to give that to you." Am I the md or am I the patient? I came here for your professional medical opinion! Do I?! So after I kindly communicated that I am looking to her for her opinion as the expert whether or not my symptoms necessitate an order, she still doesn't quite give me a direct answer! I haven't been to that many urgent cares, but I've come to see a trend that many of the urgent cares that are owned by a company with multiple locations don't have MD's on staff physically there. That said, I've also noticed the trend that many provide sub-par care.

Not a bad clinic, my favorite doctor is Dr Strydom That's…read moreyour best shot, dr Mike is not bad but I prefer dr Strydom she's the best doctor I had in my 5 years living in United States Also the girls working at this clinic are so helpful and nice

Dirty and smells odd One desk person was super nice, the…read moreother struggled with basics like verifying my insurance We left after waiting, in an empty waiting room, for over half an hour while she tried to verify my insurance Once verified she kept asking them what my copay is, which is on the back of my card and readily available We left, the place has a shady vibe to it, and that was before we saw the broken glass left lying on the floor from a smashed window no one has cleaned up I am glad we left, I don't think they are for healthcare so much as running pre-employment drug tests so they really had no idea what to do with a real patient like me

I visited here to get a TB test / clearance (needed for my teacher job). Very helpful and friendly…read morestaff. In and out in under 10 minutes. Smooth sailing all the way.