Went in for some new glasses today! The entire staff make you feel welcome! Didn't see Dr Yang…read moretoday but have on many other occasions! This place is awesome if you need your eyes checked or just need new glasses!

Small cramped space. They were too busy to provide assistance, and are way over priced!…read more Scripps Poway charged a whole HUNDRED less for a pair of glasses.

I've been a patient at Scripps Poway Eyecare for more than 15 years and have consistently received…read moreexcellent care. Even after moving to different parts of San Diego County, I continued returning because of the quality of care provided by Dr. Mashouf and the professionalism of the entire team. Recently, my glasses broke while I was playing with my sister's dog, and I stopped by the office hoping for some help. The experience started off a little frustrating, and I didn't feel my concerns were fully understood at first. However, after I asked to speak with a doctor, Savannah stepped in and completely changed the experience. She took the time to listen, looked into the situation, consulted with management, and followed up with me the next day. When my replacement glasses were mistakenly sent to an old address, Savannah went above and beyond by personally driving to the home and leaving her business card in an effort to help recover them. That level of customer service is rare. While the situation itself was frustrating, Savannah's professionalism, persistence, and willingness to help turned it into a positive experience. After more than 15 years as a patient, I can confidently say that Dr. Mashouf and the medical team have earned my trust. No office is perfect, but how a team responds when something goes wrong says a lot about its culture. The care, accountability, and follow-through I received reaffirmed why I've remained a patient here for so many years.

We've been going here for years now. Great service modern optometry equipment and a broad selection…read moreof glasses to choose from.

My optician Kay was excellent to work with. She was incredibly patient and walked me through all of…read moremy lens choices in great detail. She even suggested frames they didn't have in stock because she thought they'd be a better fit for me. I really appreciated that she focused on finding the right pair instead of just selling what was on the shelf. She kept everything moving, made sure my glasses arrived before my trip, and was communicative throughout the process. When I went in to pick up my glasses, I saw that she was very patiently serving another customer who needed a lot of assistance -- all with a smile. I look forward to working with Kay again the next time I'm in.

Kay repaired my eyes glasses in timely fashion. She provided professional service. She is a very…read morenice and friendly person. Highly recommend using this group of optometrists.

I have been a patient of Dr. Iwamoto since 2018, and I have always had an excellent experience. The…read moreentire staff is wonderful, honest, and truly professional. Unlike some offices that seem more focused on charging extra, Dr. Iwamoto and his team genuinely care about their patients. I would especially like to recognize Ms. Rocha, who has been working with him for many years. She is amazing and always ensures my glasses fit perfectly. Recently, I asked her about scratches on my lenses, and she discovered it was just two days before my one-year warranty expired. She immediately processed a replacement for me at no cost. That level of attention and care is truly exceptional. Thank you to Dr. Iwamoto and his entire team for providing outstanding service over the years. I highly recommend this office to anyone looking for an honest, professional, and caring optometry practice.

I booked eye exam appointments for myself and my three children after specifically asking whether…read morethis practice sees young kids. I was assured they did, but unfortunately that wasn't our experience. The doctor did not seem comfortable or experienced working with young children and appeared easily frustrated and impatient during their exams. Even during my own appointment, when I was there by myself, he seemed irritated and rushed, which made the experience feel uncomfortable. I left feeling that he may no longer have the patience or enthusiasm needed to provide quality care, especially for families with young children. If you're looking for an optometrist who is experienced with young kids, I would recommend looking elsewhere.

Our family have been going to Dr Wu for over a decade. We are always taken care of by Dr Wu and…read moreJudy. I recently had my eyeglasses frame broken and Judy helped me get it fixed at a low cost! Thank you! Dr Wu and Judy and all his office staff:)

Dr. Wu was an absolute pleasure to see. He was personable, friendly, and took the time to make me…read morefeel comfortable throughout my visit. He explained everything clearly, answered all of my questions, and never made me feel rushed. His professionalism, combined with his warm and caring demeanor, made for a great experience. If you're looking for an optometrist who is knowledgeable, attentive, and genuinely cares about his patients, I highly recommend Dr. Wu!

Dr. Turner is quite lovely and knows her stuff as does the entire staff! Been coming for years and…read morethey are always on top of everything! I have had a couple of scratched eyeballs which was very painful and they squeezed me in to apply a patch. Their effort was greatly appreciated! It's a pleasure working with them.

My exam started with eye tests done wrong so I had to do them again. If you do not want to buy…read morecontacts or glasses from them they will charge you for your prescription. $139! The woman checking me out gave me so much attitude for asking for my prescription and I repeatedly tried to tell her all I wanted was the paper prescription because I thought she didn't understand. I have never gone to an eye doctor and not been able to get my prescription. She told me it was because it's medical devices for my face and it's not like at a doctors office where they give you a prescription and you fill it at CVS. I was astounded by her tone and answer. I really like the doctors but I left there with no intention of my family going back. I then looked up to see if it's legal for an eye doctor's office to charge you for your prescription. It's not!

Great staff from beginning (greeting) to end with a purchase of a new pair of glasses. Feel very…read morewell taken care of - both me and my eyes :-) Dr. Bytomski provided a thorough status update of my vision/test results and as always with a warm (and fun!) delivery. Thank you CMVC! -William

Cautious! This place over charge! They've always been on the pricy side, but when service is good,…read moreI was willing to pay. But not anymore, good doctors like Dr Reeder and his assistant Lisa were all gone! Office staff used to be nice and all changed to a bunch of arrogant, incompetent and rude crew! The culture of this office completely changed. Here is what I experienced today, my daughter and I were getting new contact lens and glasses, the girl Heidi who was helping me presented me a bill of $997. I swiped my credit card and paid. Then I asked for a receipt printed, she said she can email me, but given my past experience with them where they never emailed me receipt after I leave their office, I told her I can wait for a printed paper receipt. By the way, in the past, they always charge and print you receipt at front desk right away, now they don't want to give you receipt at the time of payment, I am not sure if this is legal, but certainly Intentional! 10mins later, she came back and told me that due to our two insurance coverage, she over charged me and the sum should be $923 instead. So she voided the $997 charge and I swiped my card again for $923. After that, another few minutes later, she brought me printed receipt, showing the sum is $882 instead! I asked her why the receipt shows $882, but she charged me $923? She then went back and sitting with that office manager (I don't know her name), after 15-20mins, she came back and presented me a receipt of $923. I asked her if she can show me the $882 receipt she showed me earlier and I want to see what was the gap? She refused to do so, told me the $882 receipt was gone? Exercise me? You shredded the receipt while trying to fix it so you can charge me more? She said, it was their mistake and they were charging me based on my last year order. I don't believe that and I insisted that they pull it out from the desk they were at, or computer system to explain to me the difference and what was the mistake. She went back to behind the office manager and does not come out anymore. I waited 30 mins and she is not coming back and that office manager who was siting there does not want to come explain to me about the three billed amount. I advised another client of theirs who were picking up glasses at the time to make sure they check their receipts! And that office manager got upset and told me that she can refund me the entire transaction, and I can't get glasses from their office. I said yes please, but since I have seen the doctor and I have 15 years of medical record here, I want to see the doctor and get all my medical records released from them. She told me I have to pay for the doctor visit to get the prescription. I have no problem with that, but I need to see the doctor before I leave. I waited another hour or so, finally Dr Sanders came and brought me and that office manager to his office. I explained to him what I had experienced, and she said the $882 bill charged $25 less than the right amount. Come on, $882 plus $25 is $907, right? Not the $923 they charged me. It was not the small difference in money, it was the deceits behind these operations, they completely lost my business and I will never go there anymore. Please make sure you look at your bills, and they OVER CHARGE! Be careful, good doctors are gone, good staff are gone, this place does not deserve to go back at all. Take your business elsewhere please. You need to respect your money and yourself, stay away from this group of dishonest people.

Thank you, Dr. Wang for my first pair of progressive glasses. I've never needed to wear…read moreprescription glasses in my life up until now that my presbyopia has kicked in.The Shamir Autograph III progressives glasses you prescribed me (fixed18) were so easy to adjust to. I'm able to see the computer so clear again and my eyes are less fatigued at the end of the day because of the Crizal Sapphire HR anti reflective coating which works so perfectly well with the Blue Zero( (blue light protection enhancement) ! I love my new glasses and the care that you always provide for me and for my family! You're amazing!

The doctor here is just amazing. She took her time and got…read moremy the exact prescription I needed. I have been going to her for 4 years after my last doctor got me the wrong prescription and caused me headaches because of it. There prices on replacing my lenses was reasonable. Thank you for knowing how to to your job properly.