Drain Doctorx in San Lorenzo tried to rip off my elderly mother for $15,000! When I arrived to visit my mother on the Saturday before Thanksgiving, I learned that my mother's water had stopped running for a few hours that morning. She called Drain Doctorx because of the nice brochure left on her porch. The plumber convinced her that she needed her dead lawn dug up and a new 15 ft. water line installed from the meter to the house. He also said she needed a new kitchen faucet. She gave him a check for $1500 deposit. There was no evidence of anything wrong with the waterline and the kitchen faucet worked well after my husband cleaned out the (easily removeable) water-saver aerator. The cause of the lack of water for a few hour is a mystery. Did someone shut off the water supply temporarily?? Please be aware and don't get fooled!! read more

I wish I could give them a zero rating or a minus rating. Absolutely crooked people. DO NOT TRUST THEM, or you will be out of a lot of money with no resolution to the problem you called them for. I was out of town when my adult daughter called them after water from the upstairs shower caused a leak that came through the light fixture in my downstairs kitchen. They said it would be $400 for an inspection but that it would apply toward fixing the problem. He borrowed our ladder, put a hole in the ceiling in the kitchen and in less than 10 minutes told her it was the roof not the pipes, and then demanded a credit card payment for $400. She told him there were other plumbing issues, and asked if he'd apply the $400 toward fixing the other issues. He said No! He also said he was not responsible for filling in the hole he cut in the ceiling. So he expected me to pay him $400 for putting a hole in my ceiling. I was on the phone and I told him to get out of my house because I did not authorize him to do any work. A roofer came by the next day and said our roof was in perfect condition, and he should never have cut a hole in the kitchen. A water inspector came out from our insurance company and said the hole should not have been cut, and he found the area completely dry. Shaking my head. read more

I called Drain Doctor at 9:00PM Thursday night because my Lav Sink Drain was blocked. It turned out 2 of my sinks which are back to back in both bathrooms had the blockage. Drain Doctor took my address information and the plumber Justin showed up within 30 minutes from my original call to Drain Doctor. I thought the Customer Service was very good and Justin is very knowledgeable. I also thought that Justin did a thorough job of cleaning up after the project was completed. My only issue is especially off hours on an emergency basis, you have to expect to pay more than on a regular workday. read more

Lousy. Sorry there wasn't a '0' star rating that could be given this specific Drain DoctorX service technician. Going off a flier that was left at my door step, I called 1-800-921-1151 and spoke to Scotty. Incidentally, we were in the middle of a foundation repair job and noticed that a small section of kitchen sink 2" ABS discharge pipe in the crawl space area was possibly leaking, and needed a replacement. The white chalk deposit accumulation at pipe-joints were a telltale that kitchen sink water was possibly leaking out at the pipe joints. Figured it was the best time to do the replacement as the house was already jacked up and access to the pipe was easy from outside the house, rather than having to belly-crawl through the crawl space to gain access to the pipe. Scotty showed up promptly about an hour later during a light drizzle. He took a cursory look at the pipe job from outside the house. I had about 8 ft of 2" ABS pipe that I had shown him and told him that he was welcome to use it. He turned and told me that his would involve cutting out and replacing 1 1/2 ft section of ABS pipe + 1 new 45-degree elbow + 2 new slip-couplings. He said that the job would cost me $995 with senior discount! He must have noticed my jaw drop as I was obviously in shock and asked him if he was joking with such a ridiculous quote. I told him that all new parts, including glue wouldn't amount to $15 at Home Depot, to which he angrily insisted I give him a counter offer. With such a ridiculous quote I didn't know where to start and hesitated. His anger increased at my asking him to be reasonable and at my continuing hesitation to counter. Finally I relented and told him that not knowing his labor rate, I thought about $100 for labor + parts seemed reasonable to me. By now he was visibly upset, muttered inaudibly and walked away. Thought I'll post this so that folks don't get swindled by such unscrupulous service personnel. (see picture of cut out section of pipe that was replaced) read more

They can only do simple work like changing faucet. Do NOT hire this company for bigger work other than this

We called them on Saturday afternoon and they came within an hour. They found a broken pipe under the house and gave us a quote. The quote was reasonable for the job. They came on Monday and started the job and finished it on Tuesday. The workers were professional and cleaned up after themselves. We used them in the past and we got the same great service. Thank you read more

We had been having trouble with both our toilets not flushing properly for a while. I called Drain Doctorx and scheduled for someone to come out. Danny arrived on schedule and accessed the problem and gave his recommendations. We decided to have him do the repairs that same day. He worked quickly and finished the work as promised. He was very nice and not pushy! read more

Early Sunday morning, taking a shower, hot water goes out. I've lit the pilot light before, but this time it would not stay lit in multiple attempts. (Why does this never happen during normal business hours?) When I called PG&E and navigated voice mail hell, machine said I could not get service until Thursday, which is a long time to go without hot water. But Drain Doctor had a big ad on the cover of the phone book, 365 days, 24 hours, so I called. I rent my house; we have an understanding I pay for minor repairs and in exchange rent is not low, but lower than standard here. The sent a guy over pretty quickly. When I schedule maintenance I always request the service person be scent free as I am severely fragrance sensitive, but in emergency this was not an option. The person was DRENCHED in horrible reeking cologne. My throat swelled, sinuses blocked, massive headache, nausea, dizziness. I opened every door & window and shouted instructions from next room but was still sick all day. He said probably thermocouple and went to get a new one. Didn't work. He then said I had to replace the entire hot water heater at a cost of $1700. I called the management company since this was no longer a minor repair, they said they would send someone else. I paid this guy $150 for service as well as paying for the actual thermocouple. The new guy took a look and said who put on the new thermocouple, I said someone from Drain Doctor. He said it was wrong size. He went and got another one. Worked perfectly. Had I not gotten the second opinion I would have been out $1700. Later the company called me to ask if I was satisfied. I told the woman I was completely unsatisfied; not only had he not fixed the problem, I was sick from his horrible cologne and his incompetence or dishonesty, not sure which, nearly cost me $1700. She asked me if I paid, I said yes, $200 for part and labor. She said she would look into it and get back to me. I hoped I would get at least a partial refund. She never called back. I got no refund. I will absolutely NEVER call them again. read more

A small roll of toilet paper fell into my toilet and I flushed it figuring it would just go out, but it plugged up the outlet pipe and the toilet backed up. This was about 7:30 PM and I needed someone to come out and clear it ASAP. Drain Doctor has a full page ad in the local phone book with a 20% Senior Discount (which I am) and 24 hour service. So I called them and asked for someone to come out before 10 PM if possible. A plumber came around 9:30 pm to snake out the pipe. I don't remember his name and his signature on the contract is hard to read, but he's a prince in my view. Even though it was dark and cold out, he stayed outside and used a sewer connection line under the front deck instead of coming inside and using the outlet from the toilet. I asked him why he was doing this outside in the cold, and he said if he did it inside the house it could cost me up to $700, but outside it was only $300. So he worked for over an hour in the cold and dark to SAVE ME $400. I don't know if all of the Drain Doctor plumbers are that considerate of seniors, but the company does offer a Senior Discount and 24 hour service. read more

Lousy. I got flyer at doorstep. Had a need. Man was confrontational and got angry when I said I'd have to ask my husband regarding repairs and price. Left my water running after he stomps out and almost flooded my bathroom. Found a better plumber locally in my town. Small business. Showed up in 10 minutes and work completed in 30 minutes with a significant cost savings. Including not cutting open my wall for 1800.00 which was not necessary. Would not recommend wasting time on this company. read more

I've used drain doctor X several times on my own home and both of our rental properties. They're quick to show up, on the spot, or within an hour, every single time. They are friendly fast and always fix the problem. I trust them in my homes and they do a great job! What more could you ask for!? read more

Very quick response from the company. The agent who came and installed the water heater was so proficient and friendly. I am extremely happy with the outcome of the job. Will definitely recommend to friends and family if they need a pluming job done. read more

In one of our bathrooms the toilet was clogged. We called your company on Saturday. The field supervisor, Scott Cha (#56) came within an hour. He unclogged the toilet very fast. He was very friendly and gave us the senior discount. you do not charge the customers more at the weekends and rush job. We highly recommend your company with our neighbors and friends. Sorry this is not the company I used. read more

We called Drain Doctor to service a plumbing emergency to unclog/repair a water pipe and they showed up within 40-50 minutes! The repair man (Chan #238) was very professional, diagnosed the problem and provided a fair quote for labor/materials in order to fix the problem. Happy with the outcome, service and will recommend to friends to use them in the future as needed! read more

They were on time and very professional I would recommend them to others. The services were exceptionally above average!

Brian, the Drain DoctorX plumber arrived in an hour, without all of his tools, borrowed paper towels, asked me to use my own needle nosed pliers to help him, scratched the basin in a $400 pedestal sink and rushed out the doors without cleaning up. He did, on his way out ,ask if I had a bottled water he might have. When I called the Dublin office to complain, Rachel, the manager, told me they would let me have the $155 drain cleaning for free, claiming they had no responsibility for the damage to my sink. She rather pertly let me know that they HAD unclogged my drain. Avoid this company at all cost. Go to a small local plumber who will behave responsibly and courteously. read more

Great response, TECH# 345 did a great job at repairing a severe water leak inside 2nd bathroom shower wall by opening the dining room wall. The repair worked and saved my family hundreds of $'s from water damage. Thank you! read more