Great work. They responded within 30 minutes and were professional and efficient! We recommend them

I would give Elite Rooter zero stars if I could. I hired this company to connect a water supply line to the refrigerator at my rental property. After the installation, the fridge started making a very loud noise whenever water was dispensed. This issue continued for about 1.5 months. Their team initially blamed the refrigerator and even claimed the noise was coming from the compressor, not from their installation. Eventually, I went to the house myself and checked behind the refrigerator. I discovered that the technician had connected the water source to the wrong inlet and had basically bypassed the refrigerator's solenoid/water inlet valve. He also bundled the main fridge pipe that was supposed to be connected to the water inlet valve and told my tenant that the pipe was useless and not needed. When Elite Rooter sent the original technician, Oscar, back to the house, I showed him the correct connector behind the fridge and asked him if he knew what it was for. He said, "No, I don't know what it is." When I told him that he should know because the job was to connect water to the refrigerator, he said he was "not supposed to know this" because he is "not an appliance technician." That response was very concerning to me, especially after they had already done the job incorrectly. I then called his manager, David Herb, and asked if he could come himself or send someone other than Oscar to fix the issue. He refused and insisted that Oscar should fix it, while also saying Oscar had not made any mistake and that I was wasting his time on the phone. When I asked Oscar to repeat to David what he had just told me inside the house, Oscar denied saying it. After David spoke privately with Oscar on the phone, Oscar left the house without notifying me. I then called David several times, texted him, and sent him a video showing the issue behind the fridge, but he did not respond. I had to call the main Elite Rooter office and explain the whole situation to the operator, asking them to send someone else and to escalate David's behavior to higher management. Only after that did David finally texted me that he was coming himself. I waited again, and when he arrived, he checked the fridge and admitted that Oscar had made a mistake in installing the pipes. David fixed the issue himself and apologized. Although the issue was finally corrected, the whole experience was extremely frustrating, unprofessional, and time-consuming. It took about 1.5 months from the original installation until they finally fixed their mistake. I had to personally diagnose the problem, wait at the house for hours, deal with a technician who denied responsibility, and deal with a manager who was dismissive and unresponsive until I escalated the issue. I do not recommend anyone work with this company. read more

Elite Rooter - Plumbing Near Me - San Jose, California

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Will not recommend this business to anyone.They charged $900 for a simple kitchen faucet replacement and the faucet price for the brand name when checked online was very less compared to the price they mentioned.The installation was not even done properly for this simple job and the technician had to come the next day to fix it. read more

Rip off. They gave me a quote of $861 and had to pay whether they did the job or not. They did not and immediately went to bait and switch for another $1800 they could do the job. I requested at least a partial refund and they promised to refund $500 which I was fine with then the run around began for weeks and nothing after repeated calls. Basically they lied bait and switched and never did give me the promised refund. DO NOT do business with these liars and cheats. read more

Ruben showed me that my bathroom sink didn't need its trap disassembled after all. He didn't charge me for coming out. Thanks, Ruben! read more

Had to have toilet replaced quickly. They came on time as promised and completed the job quickly. Very impressed with their professionalism

Huge thank you to the truck full of guys from Elite Rooter who stopped to help me jump my car today! Y'all went out of your way without hesitation, and it absolutely made my day. It's rare to find that kind of kindness -- thank you for lending a hand! read more

I recently had this company come out to fix a clogged sink. The technician initially told me he couldn't clear the drain with a snake and that they would need to use a high-pressure water hose, which came with an additional upcharge. I agreed because I needed the issue resolved. When the technician returned, he set up the equipment but did not end up using the high-pressure hose. He was able to clear the clog by snaking the drain again. While I understand the job took longer than a standard drain cleaning and I was willing to pay for the extra time, I do not believe I should be charged for an upgraded service that was never performed. I reached out to the company directly and politely requested that the invoice be adjusted to reflect the actual work completed. Unfortunately, my request has been ignored. Based on this experience, I feel the company was not transparent about charges and did not make an effort to resolve a reasonable billing concern. I would recommend that anyone using their services carefully review their invoice and ensure they are only being charged for work that was actually done. read more

1. False pricing: On the phone, they quoted me about $1,000, which then turned into $1,479.00 at time of payment. I was not presented with an invoice for the service performed before payment, I was simply asked to pay now. 2. Bad service: When I called, I explained that we started to install a new sink but needed help finishing it up, which included attaching the water lines to the sink, adding a pipe, and making sure it was installed correctly. The plumber took ALL DAY to do this, and when he initially started the job, he had to call and ask for advice on how to do this. I also had to show him how to install the water lines and the weight for the retractable faucet. I also asked him not to use any of the pipes I had purchased, the $1,000 price I was quoted was enough and I wanted to return my equipment - and even though he left to go buy the pipes and water lines, he neglected to get the correct pipe, and then ended up using mine...after I asked him not to...and then they didn't put a deduction on the bill for using my equipment!! 3. Issues after service: The company tried to state that I never asked them for help with the sink, which can't be correct because that's why I called. They stated they were ONLY there to install the pipes and water lines. The faucet was left loose and there was a huge gap both at the faucet base and around the sink drain - why would they leave such a gap for food to get into when I bought the food drain catch? (See photos) I also asked him to put clear silicon around the perimeter of the sink, but also never did that and stated he would come back tomorrow? ....Silicon takes less than 5 minutes and it needed to be done that day. 4. Unprofessional: I asked the plumber to please park on the side of the driveway, so that he doesn't block other tenants, which he did the first time but then didn't feel like it later. We have a HUGE driveway and there was plenty of space for him to park. However, after his lunch break he then proceeded to park in the CENTER of the driveway and block all the other tenants from coming and going. I also NEVER received an itemized invoice. I have included a screenshot of the invoice, where you can see they charged $1,479.00 for two things: Elite Rooter will reconnect plumbing underneath kitchen sink and install new supply lines; Elite Rooter will install new ABS adapter and install new Ptrap for sink. We will also install new supply lines to fit faucet. read more

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We had a clog in the main pipe that we shared with our downstair neighbors. Eric showed up within an hours of us calling Elite Rooter to help diagnose the problem and give us helpful tips and solutions. We appreciated his expertise and honest advice, as well as his overall explanation to how our pipes work. Service was fast, professional and super helpful. Would recommend Eric to all. read more

Once paid, they disappear and don't follow up and deliver promised services, even after repeated attempts and escalation at their office.

Agustin came out on his day off, climbed up 3 flights of stairs with a toilet to change it out for us. Our toilet was gone and we couldn't wait until Monday, so he came out on a Saturday morning from an hour away. We really appreciate it his hard work, quick responses and dedication! We will be calling Agustin from Elite Rooters for all of our plumbing issues! read more

It was the day of my wedding reception and the bath tub had a severe back up. I called Elite Rooter and they sent Ruben. He did a very thorough job and removed the clog. I was so stressed, but he walked through step by step and was very detailed. The service cost was quite reasonable and great value for money. I strongly recommend Ruben and Elite Rooter. read more

Elite Rooter - Severe back up of bath tub - Plumbing Near Me - San Jose, California

I called this place early this morning. They said that they were available between 4 p.m. and 5 p.m. I called at 5 p.m., and they said they would call me with the ETA of the plumber. They never called, so I contacted them again at 5:46 p.m. They asked me for my details again, and I let them know that they would get a thumbs-down. read more

Quick clear response, booked via Yelp, good customer service, easy payment & reasonable cost.

They were hired by my landlord to help fix our clogged sink drain, they were able to come out first thing in the morning which was great since we had already been without a usable sink for a few days. I didn't catch the other plumbers name but David was great to work with! They were both super professional and explained everything in detail to me and my landlord. Unfortunately the problem ended up being bigger than I originally thought, our landlord decided to put the bigger project on hold. David and his partner were super understanding, and addressed the problem enough so the sink would be usable in the meantime. They even shared the video of the issue in the pipes with us for documentation and ability to explain the issues to any other plumbers in case we didn't use them. read more

We had a backed up sink and Brayan came out on a wet and miserable monday and bailed us out last minute at the end of the day. Super professional, friendly, and got it taken care of for us super fast (including a minor repair to the pipes under the sink), and didn't break the bank! 5-stars, couldn't ask for better. Thanks again brayan, and lesson learned about coffee grounds down the disposal. read more

I hired this company as I found a coupon for a water heater flush for $79 with a $10 off senior citizen discount. They were here for $15.00 minutes. Miguel said that will be $489.00. I pushed back and quoted the coupon and he accepted the $79.00 and did not honor the senior citizen discount. (How many older people accept this bogus $489.00?) Moreover, the flush was not thorough as the water heater is making the same sediments sounds. I spoke with a plumber who said that they suspected the flush was not adequate. I called elite back and they booked the appointment. When they were suppose to arrive, they called. I explained the issue and the "manager" said that I should replace the water heater using scare tactics of how it will break my water line. The water heater is four years old. I do not recommend this company for senior citizens or women. read more

Wife was sitting on the sofa and noticed a water spot on the ceiling, 12 feet above the ground. Got on a ladder, leaned over, touching the spot, leaving my fingerprint impression in the ceiling. Bad news: spot was wet. Turned off the water to the toilet on the second floor above the ceiling water spot, and put out bids on Yelp, stating that we had a water leak likely requiring the removal of the toilet, and fixing of the pipes. One person estimated $320, but others say no estimate until they come out, with various charges of $88-$240 onwards just to come out. This is not your standard water heater leak or backed up sewer pipe clog. Pablo and Giovanni come on out, both wearing masks. First time met a Hispanic named Giovanni. They put a small hole in the ceiling 12 feet above the floor, sticking a camera inside. Flush the toilet, and sure enough water showering the inside of the ceiling. Pablo explains that the leak is from the toilet flange and connection, requiring removal of the toilet, replacement of the flange and new pipe connection. Giovanni works out an estimate, based on the difficulty of the task. Work starts once terms agreed to. Drop cloths over the drilling area underneath. He chips and power saws away at the grout attaching the toilet to the uneven tile floor. Don't want to damage the toilet, nor the tiles. Opens up the ceiling using a power saw to cut a 17 inch square hole in the ceiling, while standing on an 18 foot extension ladder. The ceiling panel and wooden beams have a light surface of black mold on them. Clean and dry the insides of the ceiling area under the toilet. Leaves it there to dry overnight. Turns out won't have to replace any of the lengthy plastic PCV pipes, only the specialized connection, without having to saw through the wooden beams in the floor, as compiled in the original estimate. Comes back a second day with Jorges, who work together to remove and replace the rotting wooden toilet flange, rubber inner seal, and pipe connection. Heavy duty rubber and steel new toilet flange. They flush the toilet a half dozen times, and watch the new connections. No leaks. Complete clean up hauling away all construction debris. Will get back to me with a contact for a friend who does drywall and ceiling plaster work to fix that 17 inch square hole in the middle of my living room ceiling, 12 feet off the floor. Pay with credit card, thinking how a $320 estimate job from one company ended up being a $3500 hole in the ceiling! At least it wasn't as expensive as the Elite Rooter 3 day job replacing 70 feet of tree root congested sewer line and the entire drainage system under my rental house in March, which ran $18,069! read more

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A plumber from elite rooter came out and started explaining to me that he knew exactly what was wrong with my pipes he even had a photograph of it on his phone. The problem was he was standing outside the house. He didn't even look at the pipes. When I questioned him he started to speak to me like I was stupid. This is when I threw him out. I called another plumber, and it was a small gasket that needed to be replaced. When I called the company back to discuss this with them, they were less than surprised. Clearly this company is just out to scam people, and you should definitely call somebody else read more

Excellent, prompt job done at great price, for my stopped up kitchen sink drain. Service was timely: I called around 8:30 a.m. and made an appointment (10:00 - 12:00 same day). Miguel called around 10:30 to tell me he was on his way and confirm the time was convenient. He arrived within the promised time. Miguel's work was careful and effective. He fixed the problem. He was also friendly and communicated clearly. Elite honored their terrific online price for clearing a drain when you have an accessible cleanout. I'm completely satisfied with the service and would recommend them highly. read more

My son decided to flush a washcloth in his Grandmamas toilet. The people were super friendly from the lady in the phone to the young man who came out. I called and they were here an hour and 15 minutes later on a Saturday! An hour and 15 minutes! They were super nice. Really friendly. He wore shoe covers, a mask and gloves. He was in and out in less than 10 minutes. I really appreciate the super fast response. When you have a toddler running around, that makes a world of difference. I would highly recommend them! read more

No, do not recommend. Called them to clear a clog at my apartment. They said that they could not clear the clog and hydrojet is needed. They quote $1200 for hydrojet which I refused to do. They told me on the phone the visit will not be charged because they could not do the work but collected $72 ( the cost to unsuccessfully snake the drain) from my tenant. I am disputing the charge. The same day, another plumber came and snake the clogged successfully. read more

TL;DR I suggest avoiding Elite Rooter due to a bad experience. Elite Rooter is a big company. The owners are not reachable when there are problems and the division manager was deflective when given constructive feedback. They quoted low pricing, but when the crew arrived they seemed inexperienced and appeared to be pushing more expensive services. They left things worse than they started. My kitchen sink was draining slowly and would eventually clog after water was running for 3 minutes or so. The clog would resolve itself but the slow drain/clogged drain cycle persisted. I tried drain cleaner to no avail, so I hopped on Yelp and requested quotes for a plumber to come out. The Yelp system is an efficient way to get quotes and arrange services and Elite Rooter popped up within a few minutes of my request with a quote. Elite Rooter's quote was $69 to snake a drain with cleanout access. They took my address and phone number then set an appointment to come between 8AM and 10AM the following day. So far so good. The next day 10AM came and went, so I hopped onto Yelp messaging at 10:30 to ask where they were. No reply at all. So I found their phone number and called, reaching a call center. The operator put me on hold and contacted a dispatcher, then came back on the line and said the dispatcher was in touch with the crew and they were busy on another job and would come to me next, but could not provide an ETA. At noon I received a call from the Senior Technician on the crew saying they would arrive in 30 minutes. They did. I opened my garage and showed the crew the location of my cleanout access. I explained what I knew about the property based on feedback from other home owners in my HOA, that for the kitchen clogs snaking the drain from the garage (sewer) side of the cleanout was best. They dismissed my advice and asked to see the kitchen. Immediately they said they would need to remove the p-trap from my sink and snake from upstairs at a cost of $129. I recommended again that they consider going through the garage cleanout because all the other home owners in my HOA had good results this way. They took a small water pump pliers and tried to open the plug, but it was corroded shut. They didn't even try a pipe wrench for more leverage, penetrating oil or anything else. They were just convinced they could push the clog out from the top. So they started there. While they were upstairs trying to clear the drain, I sprayed WD-40 on the cleanout plug in the garage and took a wire brush to it. I got it open. Their snake got stuck in the line, so they backed it out and called in a "specialist" to look. He walked in, didn't look at anything and said that they couldn't snake the drain, they would need to hydro-jet the system at a cost of $1100 after discount. Because the pipes in question are in a wall shared with my neighbor in this townhome I did not want to send high pressure through pipes risking a burst line, so it was time to stop with Elite Rooter. I declined this service and asked them to put my sink back together. They finished up, ran the water for a few seconds and said it was the same as before. They left, charging me the quoted rate of $69 plus tax. Only after they left did I realize that the drain was now completely clogged. It would not drain at all. Further, when my wife took a shower that evening the water from her shower backed up into the kitchen sink. So they left things worse than they found them. In addition, when I went under the sink to empty the trash I found water pooled. They hadn't even tightened the p-trap on the drain. So here I am, standing water in the kitchen, upstairs shower and toilet backed up into the sink. These are not problems I had before calling Elite Rooter. I called another plumber in to fix the issue. However, I did want to give the owner some feedback on my experience. I tried to call the owner and was referred to a district manager. I left a message for him. He called back and said he didn't run that side of the business and instead another manager would call me. Instead the crew called and wanted to come back. I explained I already hired another plumber. I called the district manager back and said I wanted to provide feedback. He cut me off and said they would just refund my money and hung up. I didn't want a refund! I wanted to give feedback. I left the names out of this. I'm not here to make it personal. If the owner wants to reach out and get the names of the individuals I was dealing with and receive some feedback I would be happy to provide it. I do not recommend Elite Rooter. They are too big and impersonal. Plumbing issues can be full of surprises and unpredictable outcomes. You need a professional who is committed to finding a solution, not maximizing their revenue goal, and a path for providing feedback about the quality of service. Elite Rooter does not meet these basic criteria. read more

Elite Rooter - Plumbing Near Me - San Jose, California

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I rarely write reviews but I needed to comment on Elite Rooter's dishonest advertisement. I was looking at Craiglist for someone to clear my clean out since water was backing up in my lowest toilet and according to Elite Rooter's advertisement on Craiglist and they clear clean outs for 69$. If they can't do it, they won't charge you or so I thought... I called and had someone come out July 5th, 2023. It was a young technician without much experience and he told me it would be 69$ and had me sign off before he started trying to clear out the clean out. He takes out a snake that looked super old and it's blades were rusted and barely sharp. I seriously doubted this thing was going to clear the drain especially since I knew I hadn't snaked my clean out in a long time. So of course, he fails to clear out the clean out and he tried wiggling the snake for maybe 10 minutes, but come on man that thing isn't going to work with it's dull blades. Then he charges me 69$ and tells me that it will take 250$ to send a camera to see what's happening and that won't even fix the issue. Are you serious? I called another plumbing company instead and they were able to clear out the clean out since they use heavy duty stainless steel snakes with large blades on the ends of them for 125$. You could tell their equipment was commercial grade. They also came with 2 strong men that really worked the snaked pushing it in and out until they finally cleared it out and pulled the snake out together. They also said they don't charge unless they clear it out! Bottom line, save yourself some money and don't go with Elite Rooters, or I'd like to call them Elite Loosers since they can't fix your problem and they use outdated, old, rusted, and weak equipment!!! read more

Elite Rooter - They charge you 69$ even if they can't clear your clean out...ridiculous - Plumbing Near Me - San Jose, California

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The answered our call promptly and professionally, and then they sent someone within 2 hours! Carlos called upon arrival to let us know he was outside our garage. We had him come up, showed him the issue and told him what we were told should be done. Before taking doing anything, he decided to check the garage for a clean out. He found one, and he tested it. The drain blockage was not there, so he troubleshooted some more, and he found the best method to clear our issue. He was hard at work, and my husband felt for him, so he helped him dump water and clear the buckets, etc. In the end, he fixed our issue, and he said if we have any issues to call him directly. Super nice guy and really prompt and professional. I like that he tried to find alternative routes that were less invasive first. What more could you ask for? I've saved their # in my contacts for any future plumbing issues. read more

Daniel Anguiano, the Senior Tech analyzed & corrected my entire house draines in less than 2 days. If I could give him 6 , I would! Daniel was very professional, reliable, personable and knowledgeable during his work at my home. Daniel is my go to Rock Star - Senior Technician, if any need arises in the future. read more

Miguel Alba just left after did a excellent job at my place. He is polite and very professional . He explained to me what the problem was and replaced our dead sump pump. The best part is that it happens still under warranty, I was charged with "$0" Elite Rooter is the way to go! read more

Wonderful company. Very professional. We had a leak in our underground water pipe. It was an emergency situation. They came within a very short time and worked for as long as it took to resolve the situation. read more

The guy showed up 40 mins late, looked at the drain cleaning bathtub (did not touch anything) and said the coupon they lured us in with wouldn't apply. It would be $190 for drain cleaning. We said no and after waiting for 4 hours, the appointment was done in 5 mins. The guy already came in with his mind made up not to do the job. Do not trust their coupons, it's a scam! read more

I recently had Elite Rooter do a preventative maintenance cleanout of my main sewer drain line. This drain line has the roots from my olive tree growing into the drain pipeline that will cause backups if not cleaned out properly. The tech (Erick) from Elite Rooter knew exactly what to do as well as determining the correct bit to be affixed to the auger, unlike other rooting companies that have performed the same task in the past. read more

I used Elite Rooter 6/3/23 to check a leak behind my refrigerator. They gave me a 2hour window for my service and the dispatch notified me of the technicians timeline. Erick Zavala arrived on time and was extremely helpful. He went under the house to access the problem and found damage. Erick's manager/Gabe Robles was notified and he drove to the house to assist. They pulled out the refrigerator and provided me with a quote and information on a restoration company they partner with to assist with the damage. Erick took great care to cover our hallway floor and area around our crawl space. His service along with Gabe's was top notch service. Completely satisfied with timely and professional services for the leak and quoted me for replacing the bad gas line once Erick determined it had a pinhole leak. I plan to make Elite Rooter my go to plumbing company for all of my plumbing needs. Quality staff providing quality and professional services for our home. I HIGHLY recommend this company for your plumbing needs. read more

Mario was very respectful, very polite and very kind. He definitely knows what he is doing. He kept trying until the problem was solved. Would definitely recommend him :) Note: To management he is an asset to company he'll make your company proud. read more

2 men showed up to my house this morning, and sat around on my property for 20 min. Ummm.... I never had a apointment with him, never a time or date picked. I literally did a search on Yelp for plumbers and these two guys just show up to my house. Creepy and not only that , big dude picked his nose on my ring camera and then pushed my ring door bell , sooo gross. Don't go to people's houses with no apointments made, that's nuts read more

Big thank you to Jesus Cardenas for saving the day !!! He unclogged our drain in a timely manner . The drain was connected to our washer and it was clogged. Before his help we had water overflowing all over the garage and we couldn't wash our clothes . Keep up the good work Jesus! Definitely request this guy because he know his stuff .... read more

Their ads says "If we cannot clear your drain we do not charge anything!!" Not true.. they still charge me $179 without fixing the issue, and they said it's my pipe's problem and gave a 3.4K repair proposal even not including patch the concrete, if I accept that would cost me at least FOUR THOUSANDS DOLLAR! I was told this is the only option I have. THE MOST DRAMA THING: they lied to me that my tenant is not able to use the water in house like shower, because of the clog. BUT the truth is only hallway half bathroom is clogged, not all bathrooms are clogged!! I think they were trying to give me pressure to accept their 3.4K repair plan! I MUST REPORT THIS TO THE STATE LICENSE DEPARTMENT! LIAR! The reason they gave me why I am still charged because they went to the roof.. but I do have a clean out on ground.. I called another plumber and they fixed the clog by using the ground clean out and pulled the stuff causing clog. I send the receipt and details to them for refund, no response. Ok, dispute on my credit company and file my complain to the state license department, let's wait and see. read more

Elite Rooter - Plumbing Near Me - San Jose, California

I called these fraudsters in a panic without reading all the rip-off reviews. They came out within 90 minutes, which was fine. I showed them the broken 1" PVC pipe. They cut the pipe, added a new section and a shut-off valve, and then tried to charge $3,600 - I expect the parts cost $30 labor with call out time was possibly 4hrs at most. I refused to pay so they cut it to $2,600 - still a total rip-off. NEVER EVER USE THIS FIRM. read more

I had a backed up sewer line and they sent out a technician Miguel super professional and clean got the job done in a timely manner couldn't be happier. Thank you again guys will definitely be doing business with you guys for future work. read more

I called elite rooter for a clogged drain. Our technician Miguel was very knowledgeable and quick in resolving the issue. 10/10

I called Elite Rooter because my kitchen sink was backed up. Ruben was sent to my home and got the job done. He explained the process in detail, which I appreciate. He was very nice and very professional. Also, he was very clean with his equipment. If I could give him an extra star, I sure would. Thank you Ruben and Elite Rooter!! read more