Saved by Ehrhardt Brothers Quality Plumbing! (West of Baltimore, a.k.a ColumbiaPlumber)…read more Sunday evening, our water felt less hot than usual. Monday, it was only as warm as we keep the house, and only as much water as there is in the pipes! Our gas water-heater failed! Bad timing, too. Last week was what Chicago calls Fools'-Spring ... around 70°. But this week was back to Second-Winter, 30° (Mar 2026). And the next warm days, which Chicago calls the "Spring-of-Deception", is still ten days away. There was water leaking from the heater. This is considered the calm before the 50-gallon tsunami. If this is home-remedy advice, First call a friend who has successfully navigated this problem. Next shut off the gas and then the pilot. Next shut off the water inlet. Your friend will have at least one plumber to recommend. (They will enjoy that...) If your garden hose isn't frozen to the spigot, drain the water tank. If frozen, spend a sleepless night with the 24/7 plumber's number on speed-dial. We chose #2.  We made it through the night. Two of our friend's recommendations were small-businesses, our preference, and we asked all three for quotes and availability. Ehrhardt was ready to offer a price based on our descriptions and photos, of course with caveats for anything unexpected. I considered their bid to be a pretty-penny, but I'll say it was less than our friend's expectation, and more than our friend in Cleveland expected. A fair price. They came the next morning, and it might have been sooner if we had called right away. We cleared a path for them through the house, and they had the water heater replaced in 90min. Impressive. We went out for St. Pat's. But what we should have done was what they told us: check the pilot light for about 30min, and test the hot water after 60 to 90min. We came home to cold water. I'll admit some grumpiness. We called in the morning, and they came back in a jiffy (our apologies to everyone else who had appointments that day). In 30min, they figured it out: a faulty pilot in the new, just-unboxed water heater. They had a replacement part over-nighted. The next morning, in 30min, done. This time we did as told: checked the pilot after 20min (and nervously, an extra time again after that). Still lit! The second time we checked, the hot water outlet was noticeable warm. By 60min, hot water from the faucets! By 90min, much to relief of nearly everyone i know, a piping hot shower. AAAAAHHH :-) Ok, so how does three visits equal 5-stars! The hardest question answered first: Because the problem was the manufacturer's fault, and Ehrhardt handled it flawlessly: Excellent communication by Ehrhardt, priority attention to our problem, no excuses, just fast resolution. Great service staff, from the office to my house. Fair price. I admit that I'm writing this in the after-glow of that hot shower. This could be the start of a beautiful situationship.

I had 1 plumbing issues that ended up being 2, but even that being the case, both problems were…read moresolved within the singular hour for which I was charged. Perfect experience, no complaints.

Ricardo and his team should be teaching the class on customer service. He's an perfect example how…read moresmall family-owned businesses can outcompete larger organizations. This man will hustle and break his back to earn your business and build a relationship with his customers. He takes pride in his work. I cannot recommend this place enough. On a Friday afternoon, I reached out to ~5-7 vendors to assess a broken HVAC in a DC condo. Ricardo was able to come out IMMEDIATELY at 8PM on a Friday night. He did a quick dusting of the unit which hadn't been serviced in a while and even went to the roof as a part of his diagnosis. After sticking around for a couple hours trying to find the source of the problem, I was mentally preparing myself to pay a diagnosis and service fee, but there was no such thing. What signaled to me Ricardo was top notch was the fact that this man lives in Baltimore, easily a 50-minute commute from where I was in DC. He didn't leave until I was satisfied with his work until 930PM on a FRIDAY night. This type of service is difficult if not impossible to find. Ricardo patiently explained what the problem was, why I wouldn't have working AC after he would leave, and what my options were. He was very transparent with pricing, sent over a couple of quotes, and laid out what install schedules would look like depending on which manufacturer I went with. He and his team came in Tuesday and the install lasted about 7 hours. Fully working AC in less than 2 business days at a reasonable and competitive price. You cannot beat that.

Ricardo was quick to answer and to come out to assess my aircon issue…read more After a few discussion we agreed on a price I felt was fair and competitive and given the quality of his work later on, I am very satisfied with his service. Recommended!

I reached out to Yelp in February due to the safety overflow valve on my water heater leaking. I…read morereceived an immediate reply from khuma with Ebenezer Plumbing and Drainage, who offered to come that evening to deliver a free estimate or the next day if it was more convenient. We set up a time to meet the following day. The next day Khuma texted me when he was in route and arrived on time with his assistant, They both put on shoe coverings before entering my home. After taking a look at the heater he assured me he could check several systems to find the culprit and gave me an estimate. The work was completed in about an hour. He then showed me the various systems he had checked as well as the results. He ended up placing a new valve on the overflow system. He cleaned up the work area when he was done. He also took $50.00 off the quoted estimate and charged me $200.00. I found Khuma to be polite, and concerned. The quality of the work and the knowledge he demonstrated in the type of water heater system was impressive. He even quoted the amount to replace the entire system. I placed his name in my call list under plumbers in case I would need future help. I would definitely recommend him for anyone needing help with a plumbing issue. LB Feb, 2026

I was getting my home ready to rent before moving back to San Diego and purchased a new dishwasher…read morefrom Home Depot. When the installers arrived, they discovered plumbing issues and were unable to complete the installation. I submitted a Yelp request for a plumber, and Khuma from Ebenezer Plumbing and Drain Services responded quickly. They offered the best price, fixed the plumbing issues, and installed the dishwasher without any hassle. Before leaving, they thoroughly tested the unit to make sure everything was working properly. Khuma even followed up afterward, just as he promised, to ensure everything was still running smoothly. I really appreciate their professionalism, fair pricing, and follow-through. I'd absolutely recommend Ebenezer Plumbing and Drain Services for any plumbing needs!

Ro H came out on a Saturday afternoon to help us assess a plumbing issue. No cost to come out and…read moreassess the situation. He was knowledgeable and helpful! We very much appreciated his expertise! Chris/Sue Y.

Catons Plumbing has been an absolute nightmare to deal with. Since December 30, 2025, I've been…read moretrying to get them to send basic documentation of a sewage main break to my insurance company--something that should be routine for any competent plumbing company. They've claimed multiple times that they've already sent the paperwork, yet my insurance agent has consistently confirmed that nothing has been received. This has dragged on for months with zero accountability, zero follow-through, and zero urgency. If you have a serious plumbing issue--especially one involving insurance--do yourself a favor and stay far away from this company. They will leave you hanging when it matters most. On top of that, their pricing practices are questionable at best. They quote high, then act like they're doing you a favor by "negotiating" the price down. It feels more like a sales tactic than honest business. Bottom line: unreliable, unprofessional, and not to be trusted when it counts. What a joke of a company.

Today I woke up with no AC in my house... Baltimore's Heating and Cooling was the third business I…read morecalled and I'm so thankful that I did bc two men showed up in about a hour.. professional and intelligent young men fixed my problem quickly and for a price I was more than happy to pay... I was so happy I had to write this review. I'm so thankful to Baltimore's Heating and Cooling. I highly recommend this company for any AC or heat problem! - Sincerely very satisfied customer

LJ was great! He replaced my AC and furnace quickly and for a reasonable price. He is very busy but…read moreI highly recommend!!

Zack was a gem to work with. I had an issue with my new home purchase and he was able to come over…read morethe next day and help me address my issue (which was actually with the city) and didn't attempt to upsell me any services. He was honest about his time, we had 15 minutes left of the hour rate and he offer to took a look a few more things! He also took the time to explain in detail everything I had questions about. Will be using him for all plumbing in the future!

Technician Zach was extremely knowledgeable, he took care of all my plumbing issues quickly,…read moreprofessionally, and for a fair price.

Brian, owner of Speedy Water Heaters, had our gas Hot Water Heater installed the next day. Noah,…read morehis technician, had to replace part of flue and a bunch of baselines and copper water pipes. Our old house has had so many plumbers adding mater lines, it looked like spaghetti! Their price was best of 5 companies that we called. We are very satisfied with water htr, quality of labor and excellent service. Wish we could give him more than 5 STARS. Betty/Bill Annapolis

Very professional and friendly. Brian showed up, was very friendly, and did a great job installing…read moremy water heater. Highly recommend