My experience with Drapery Works was terrible ( and costly.) I ordered four window shades for a new master bedroom addition, the cost about $2200.00, was told that it would take about two weeks to manufacture the shades, waited over three weeks to hear anything back regarding their installation and ultimately had to contact Drapery Works to inquire about my order. Weeks later, when they were finally delivered and installed, three of the four shades were defective; two shades had pull cords that were too long for the window to be properly installed, a manufacturing error the installer told me. This would pose a hazard to my granddaughter if she would pull or play around the dangling cord, never mind the sloppy appearance of the shade. I was told that Drapery Works would contact me soon regarding a repair/cord readjustment but weeks passed without any call from them. I finally visited the store, was told that the manufacturer would be in contact with me but (after a month waiting) no one contacted me about the shades. So, I had to call again, left a message, and was finally received a call from the manufacturer. Ultimately and unfortunately, the manufacturer said that there was nothing they would do about the long cords- so, I was stuck with those dangling, sloppy-looking window treatments, albeit $2200 for them. I have since had them replaced; the safety issue required it...regarding the third window: the shade had been made too long for the window but the manufacturer was able to correct its length. Drapery Works never contacted me at all; clearly, this company does not stand behind their products and service. I still have two French doors and two bathroom windows that need treatments; but, Drapery Works will certainly not be getting that job nor my referral! read more

I have worked with Gary, the owner, over the years and he has always provided fantastic service. Always totally satisfied with the finished product. He was a big help in guiding my choice for which blinds to choose and he worked within my budget. Installers were wonderful as well. I highly recommend this company. read more

I read the reviews below and think they are unwarranted. Drapery works is a Costco referred business and as most customers know that shop at Costco, not only may an individual business have their own expectations, but Costo also has their customer service and business qualifications to be a vendor. With that said, my husband and I met with Gary (owner) and were very impressed with this help/advice and customer service. I personally like to talk to and work with the owners of businesses because it can be a very different experience than working with employees of a company who are not as invested or didn't learn properly, etc. Gary was terrific! He not only spent a few hours at our home starting first with what I requested or thought, but also had specific advice. He provided pricing via email and talked with me for a week or so thereafter about the pricing and arranged a separate visit for my husband to see on the weekend when he could be present. Gary was very helpful and assured me whenever I wanted to make a decision it was up to me (not pushy or anything, just informed me of sales/pricing and when they were available, etc.) Gary left the decision solely up to my husband and I, and he would just advise/guide, etc. I truly appreciated such because I got a quote from another company and that company just wanted to plow ahead, left a voicemail each day, etc. Gary offered to come out and measure once again to make sure everything is correct. He also assured me if there was anything wrong or we needed anything to let him know. I appreciate the upfront relationship and couldn't be happier. I sincerely recommend that you talk with Gary and work with him. He has a number of repeat customers and think I understand why as it is very easy to work with him and it is a very upfront/honest relationship, and he looks out for you as a customer. Gary has been doing this for about 27 years and it is his personal business. Personally, anything I can do to help individual businesses who deliver good service and do right by their customers, I'm happy to do! I highly suggest you call Costco and also see this business. Costco alone refers you to only legitimate, solid vendors as they put their brand/business on the line, too. Thank you, Gary! read more

I am a repeat customer of Drapery works, and I have found Gary and others in his employ to be professional and efficient. Expectations are always met, and the follow up was always terrific. I would recommend Drapery Works to others needing high quality shades, shutters, solar shades, and the like at very competitive price points. read more

Mike did a great job on custom draperies - got the Euro pleats just right to match a picture I gave him - product was ready when he promised and was hung neatly to minimize creases and every drape is perfectly straight and level at the floor. Their prices are very competitive and they also provided lining at a reasonable price. This is a first-class professional workroom that also does pillows. Highly recommend!! read more

We recently completed construction on a home in Dana Point. I contacted Drapery Works for a quote on two guest room bedrooms. Jack promptly arrived for our scheduled appointment. I was interested in a silhouette with cornice box for both rooms. The company willingly used fabric that I had purchased for one room and fabric that was purchased through Drapery Works for the other cornice box. Jack also suggested that we use the extra fabric that I had for two European sized pillows for the bed. I found their pricing to be competitive and placed the order. I found the pricing, product and customer service to be what sold me on this company. The window treatments, cornice boxes and pillows were perfect. The installers were prompt and efficient. My only suggestion is that the installers may wish to bring with them a small vacuum to pick up the dry wall dust from an install. I was also impressed with the staff who answer the phone and their follow up with any questions as to install. I was so pleased with this company, that I called Drapery Works to have Jack come back for another order for three more windows. I was able to email him my desires so that he could bring the correct materials. He did and I placed another order. I understand that this company works with Costco. Costco members should not have a concern in using this company. In fact, I recommend that they do. read more

I found them to be on time, honest and did great work! I didn't feel pressure to buy anything at my quote appointment but the service and pricing was hard to beat. After my first install I found more windows for them to add shades to. They are excellent with a superior product in affordable pricing. I will use them and hope my friends do too. read more

I have used Drapery Works a few times over the last 10 years. I have always been pleased. The customer service is excellent and Gary (the owner) and Mike are extremely helpful. I even has trouble with a motorized shade that I had not bought from them and Gary was able to help and get it fixed. I have recommended them many times and never regret it. read more

In 2007 I contacted Drapery Works to come to my home in Irvine and give me an estimate for faux shutters. I have two very large windows in my living room/dinning room/two large windows in my family room and large window over my kitchen sink. I had delt with Gary a few years before ordering blinds for my office space. I trusted him and did not look any further for shutters in my home. The bill of sale is written so one can not tell what was ordered. In 2011, I notice that the blind in my kitchen was loosing the paint finish. How could that happen after all I ordered faux wood? They came out and replaced it and charged me $135.00 for installation. Like a dumie I paid them. Today, 8/3/2015 I had Damner Custom Windows come out to my home to give me an estimate for my two bedrooms, laundry room and hallway windows for faux shutters. The salesperson went over to my shutters in the family room to compare paint colors and was told that my existing shutters were wood and not faux wood. No one in their right mind should do business with this business. read more

I called Drapery Works for some advise how to repair an older drapery rod purchased from a different vendor. I expected to hear, that since I purchased the drapes from Calico Corner, I need to call them for repair. Instead they scheduled Gary to come out the next day to give me an estimate on the repair. Gary came out on time and fixed it, so it slides better than before. I was so pleased with his service, that I will use him for some reupholstering of my kitchen chairs. This would be at least the 6th job they have done for me. They also did some blinds for my rentals. There are other Drapery Works stores around including one in San Francisco. They have nothing to do with Drapery Works in Costa Mesa. I have noticed a bad review from the San Francisco store, which should not have appeared under Drapery Works in Costa Mesa. If you are considering new Window Coverings, this is the best place in Orange County. Give Gary a call. You will not be disappointed with his designs and product. Sometimes production might be delayed a little, but that happens in every business. read more

A few months ago we purchased some roller shades from Drapery Works for our sliding glass door and rear windows. I love them! The owner, Gary, personally came out to measure and then to install the shades for us. The service was efficient, prompt, and communication with the staff was always very professional. I have recommended Drapery Works to my friends over the years, and will continue to do so, as we have used them for all of our blinds, draperies, valences, etc. since we purchased our home back in the 90's. They have always sold the highest quality items at competitive prices, and if there are any issues they fix them promptly. Several years ago I had an issue with some pleated shades that had been in our home for a number of years. The original manufacturer had been bought out, but Gary got the new company to honor the life time warranty and we got new replacement shades at no cost to us! In addition to good service, the owner is very knowledgeable and will help you with design decisions, but is not pushy.with his own ideas. I would highly recommend using this company. read more