She botched my liposuction procedure. When I tried to point it out to her and her staff, they tried…read moreto convince me it was my fault. They said I didn't follow post op procedures, which is not true. One arm looks great, the other awful. I cut a slit in the bottom of my arm garment, well below my elbow, where it was so tight around my lower arm muscle that my hands were going numb. They tried to tell me that was the reason my whole upper arm is messed up, even though the other arm is fine. They tried to convince me my messed up arm was actually fine and I must have body dysmorphia to think it is't. Only after I presented them with another Drs review of the work (which also confirmed it wasn't my fault) would they consider fixing it. She then did a fat transfer, but the tissue in my arm seems to be still so damaged from the liposuction (a year and a half later), that the fat transfer didn't take. I still have one liposuction wound that won't heal, a year and a half later, it still is scabbed. The other wound is deeply scarred on that arm, although the okay arm healed right away and the scars disappeared. Of course the office says I must have some kind of picking disorder. Everything, my fault. Of course when the office was selling the procedure they said they would laser any scars, which they didn't follow-through on. Now when I write them, telling them the fat procedure didn't take, for 3 weeks now I've been writing and sending photos, and I've been ghosted, no one writes me back. You may think that I must have gotten rude, but I tried to always be kind, I just wanted them to help and tell me what to expect with my healing and what was normal and what wasn't. If you ask AI what is wrong with my arm, it says, ask your Dr. Well, mine won't talk to me after a fat transfer for a liposuction procedure she botched, so what do I do? See another Dr? But Dr. Chung has $10,000 of my money, won't help me, won't talk to me and won't refund me so that I can get help from someone else. She has done both physical and deep psychological damage.

Unfortunately, after paying $300 for an initial consultation, I waited for my follow-up appointment…read morefor 45 min. Finally, I had to leave. I didn't see Dr. Chung, who never showed up. I asked her staff several times about the delay, but got no explanation. It was a disappointment and waste of time.

Not impressed. Consult was rushed. Did not leave w a good impression of doctor or facilityread more

I did my gynecomastia surgery November 2025 the surgery was done exactly how I wanted it…read more I feel confident wearing any shirt now. the staff was extremely helpful the doctor was the best. doctor shektman did a extremely amazing job he changed my life at age 33. I never thought I would feel the best of my self I wish I could add more stars To the review.

I have known Dr. Loverme for the last18 years. Before I let ANY doctor touch, I do extensive due…read morediligence. And contrary to another reviewer, I do not work for Dr. LovErme. Dr. LoVerme listens to what the patient wants. And I have found him to be very patient centered. I had as nose job, a face lift focused on the lower half of the face, and a laser peel 18 years ago. Originally the nose job was cosmetic, but when he opened me up it flipped over to medical because my septum was shaped like a "C" When the hospital found out and I was paying for it, and it was now classified as "Medical" they tried to up the hospital fee by 900%. Dr. LoVerme told them to back off and leave me alone, they grumbled about but they did. Dr. LoVerme has since installed a fully equipped certified surgical suite in his office so there is no hospital fee for most of the procedures he performs. Thereby saving the patient a lot of money. I have since had an upper face lift, liposuction and two laser peels I am going in to have my brow reshaped. He could have very easily agreed with me about doing a procedure that would have cost me about $4-5,000. Instead he recommended using a less invasive and considerably less expensive procedure to inject a permanent filler to achieve the same results.

I had a wonderful plastic surgeon here who changed my life for the better and then I went in to see…read moreDr.Hein only be turned down for having "mental health issues "... The only thing she did was further humiliated me and make me feel worse about myself as a human being. She said she would not accept me as a patient because of my mental health but then she proceeded to make me get naked and touch me? Why would she need to do that if she wasn't even going to accept me as a patient? If you call to simply question her practices, she will hang up the phone on you (or at least think she will!) and then talk poorly about you to her staff. For the love of God, go somewhere else! Run, don't walk!

I don't even know where to start. Short version is I was diagnosed with breast cancer at 33. I was…read moreso torn on which path to take between reconstruction or not. Dr hein listened, had empathy, care, and supported me no matter what I decided. Ultimately I decided on reconstruction. Dr Hein was amazing and showcased her true skills, ability and talent by matching me with the right size so I would feel as much as myself before cancer as I could. She was a light through my entire journey. I have a lot of love for her and the amazing heart she has because of how she handled me as her patient. I am truly grateful. You cannot and will not be disappointed if you go to her. The office is kind, welcoming and on top of things!

I got a breast lift with DR Hein six years ago now for a neonoatal genetic defect that affected my…read morebreasts. I am now 23 and I live with the numbness and scars that Dr Hein Succumbed me to. I went with a female doctor to avoid males seeing my breasts at (a very insecure re : birth defect at 17 years old. ) We had multiple meetings before we went into surgery at the hospital. I was informed only once we were at the hospital that there were multiple medical students there to observe my surgery. I was not offered this as an option or something I could say no to, ( which after researching, I can) but rather my surgery is happening and it's like this or not- it goes forward or it doesnt since the students have ventured all the way the hospital which I wasn't informed of. I was not given a clear "no" option and I was already in my hospital gown and hooked up to an IV when asked- meaning if I backed out now, it'll cost me $$$$. So not only did I not feel comfortable in giving a no, but it was not presented to me as an option without paying $$ for her lack of consideration v, and resulted in the exact situation I paid thousands to avoid. not only did my surgery NOT HOLD UP more than a year later, but when the lift relied more on post-surgery swelling than results, a stitch popped. Leaving my nipple permanently disfigured like a pizza without a slice. Something she never addressed or fixed on the check up, but another doctor did. He was very confused on her methods and results. He even called in young associates to take a look at my botched job. also, Hein gave me a lesser stitch than what was promised for surgery, and that lesser stitch has affected how I have healed. I was promised an anchor scar when I went into surgery, but I was left with the lollipop scar, which i feel was to impress spectators. (students) re her ability bc it was not agreed upon, and did not hold up overtime. My breasts reverted to their original state immediately after swelling. My only options now are more surgery to correct this with implants which I do not want and am incredibly uncomfortable with, or taking both of my boobs straight off my chest. with more corrective surgery, doctors told me , the way she handled my nipples, there's a high chance they'll go NECROTIC. To a different doctor, I wouldn't be in this situation and out $8000+ for it. But now I have a dilemma which will affect me the REST OF MY LIFE when all I wanted was to feel comfortable in my own skin. I left feeling violated by being watched by the very strangers I was trying to avoid and offered no out for, and also feeling trapped and like I wasted money by paying for more insecurity and observation. All i wanted was to be able to feel comfortable in my breasts without a man there to make me uncomfortable. But i am now permanently scarred and nerve damaged while I already have life-dictating levels of anxiety and self consciousness that affect my ability to be both platonically social and have romantic relationships. My other plastic surgeon was so confused on her methods he requested surgery notes to see if she f***** up more than she was admitting to me because he saw visual damage in my breasts from surgery. I can't believe I spent all this money to continue to feel insecure and hate my body and breasts. I can't be naked with sexual partners. I can't even look at them in the mirror. It upsets me so much. I've waited years to get feeling back and I have none and it's scary. I might not be able to breastfeed. I regret Hein so much and will for the rest of my life. I will never get my nerves or dignity back. Please do not get surgery from Hein- you will never be comfortable with yourself or partners again. My scars look like bear mauls. She will ruin your confidence.

I found this guy to be anything but 'warm and friendly". I don't need a dentist to be my best…read morefriend, but he was somewhat condescending and not especially compassionate. Carol and Tracy were lovely. I only went once, but he doesn't to seem to care if he gets new patients. Per my Next Door app, they won't be coming from my way.

I never felt that my emotional trauma was taken seriously, and after reviewing my account history,…read moreit is obvious my dental PTSD was indeed ignored and never taken seriously. Things came to a head when I wrote an email to the office manager saying I had an unsettling and chaotic appointment, detailing what transpired. The response I received was shocking and infantilizing. There were many ways she could have responded or even apologized, but instead, my complaint was blamed on my PERSONAL CHALLENGES, yes, she wrote PERSONAL CHALLENGES! She ignored most of what I wrote, like how I was still upset that the last person who took X-rays left me with cuts and sores in my mouth for weeks, how I should not have paid for the X-rays- ZERO acknowledgement of this issue. I waited a few weeks to look at my records because I was still upset from our email exchange but now after reading the notes in my records, I am sick to my stomach. Exact notes including the soooooo and sooo from the person who cleaned my teeth. 6/16/20 -pt soooooo anxious about me cleaning her teeth today, she is sooo afraid of #8 falling out. Not noted, #8 (new tooth) fell out TWO TIMES. Yes, I was a hot mess (still am) with anxiety because of the tooth falling out TWO TIMES. 6/17/21- Patient's anxiety is very irrational due to having had an accident when she was 6 years old. WRONG and inaccurate - I was in the SIXTH grade (not 6 years old), I fell and knocked my teeth out while ice skating. It was during this time that my childhood dentist, Dr. Lucia of Lynn, MA, abused me while under sedation and was eventually arrested for insurance fraud. His shoddy and negligent work led to years of ongoing dental issues, which will continue for the rest of my life. I shared this information. I shared again and again that ANYONE in my mouth causes me anxiety. Even my last note is wrong. 2/29/25- patient NO SHOW. Not noted: 11/12/24 - I left this appointment in tears. I did not make or confirm my next appointment. I was devastated that I had a cracked crown and angry that the dentist did not discuss my gums after having had gum surgery in August. I may not have had a voice when I was in the SIXTH grade, but I have a voice now.

Laurie has been doing my lash extensions for the last few years. I highly recommend her. I've…read moreseen others with lashes too thick or too long that look unnatural. I can't live without them!

Love Laurie. She truly had a talent for sculpting eyebrows. I've been twice now and both times I…read morehave been very happy with my results. I recommend highly

Patient Feedback: I…read moresaw this ENT for a minor ear issue. While I don't expect every doctor to have perfect bedside manner, my experience during this visit left me uncomfortable. The doctor asked about my profession, but before I could answer, he interrupted and guessed that I was an administrative assistant. While I've held that role before and respect it deeply, the assumption -- and the way it was delivered -- came across as dismissive and unprofessional. He also explained post-care instructions in a tone that felt overly condescending, including how to avoid getting water in my ear as if I'd never taken a shower before. I came for medical care, not to be talked down to. Additionally, the office staff didn't inform me that the doctor was running 30 minutes behind. A simple heads-up would have gone a long way toward showing respect for patients' time. I recognize that other reviews speak highly of this physician, so perhaps I caught him on an off day. Still, the interaction felt unnecessarily patronizing and left a poor impression. I will not be back. It's also worth mentioning that the office requires a credit card to be kept on file "just in case of charges." In all my years of visiting various doctors, I've never encountered that policy before, and it felt out of step with standard practice.

Dr Kieff seems like a pretty good ENT. The audiologist is very nice and (as far as I could tell)…read morevery competent & thorough. The admin staff, however... For some reason they use both MGB Patient Gateway and AthenaHealth, and it appears that they don't have either one set up properly. As a result, they besiege patients with reminders, confirmations, and early check-ins. Seven calls in less than a week. Text after text. (After STOP after STOP.) Emails upon emails. I called to make an appointment. No sooner had I hung up than the phone rang with their number. Thinking they were calling back to let me know there was a problem or something, I rather foolishly answered. Nope. Automated reminder about the appointment I had literally just made. Productive! And their response? Breathtaking lack of empathy, self-awareness, and responsibility. It's not their fault. Nothing's their fault. Never. Why are you even talking to us about this? Can't you see we're not interested? Twice as frustrating as all the calls and messages combined. "The computer did that, not me." Um, actually, only half the calls were from the computer. The rest were from two of them sitting five feet apart who didn't coordinate. Can't blame the computer for that! "We don't control that." Really? Who do they think controls it? Because we're old enough to see a lot of doctors pretty often in this house, and they're the only ones with this problem. And, as has been elsewhere observed, they have a bizarre obsession with having a credit card on file so they can bill the patient for whatever, whenever. On my first visit, I pulled out my Apple Card (which does not have any visible card information) and they just about lost their minds. They nearly refused to keep the appointment because they couldn't make a copy of it in case they needed to charge me later. (Spoiler alert: they didn't.) They had to get Dr Kieff to make a special exception to their policy. And, as with the notification problem, this appears to be entirely because they don't know and don't care how the technology the practice depends on actually works. While I was in the waiting room, the person ahead of me checking out was complaining about the exact same thing. And they got the exact same dismissive response I eventually got, along with some very unnecessary sarcasm. When my turn came, the minute I told them I was frustrated by this, they sternly told me to leave. (Which I did, never to return.) I think they knew I was going to ask to speak to the Doctor about it since they clearly didn't care. They're also the ones that answer the phones and open the mail. My guess is that while they surely generate a lot of these types of complaints, they're also able to keep those complaints from ever making it to the doctor. So I suspect Dr. Kieff, who, again, seems like a pretty decent ENT, is not aware of much of this. Which is a shame.