Great car buying experience with Huntley Ford!…read more Igor (Sales) was accommodating and helpful in the buying process. I got exactly what I was looking for. It was worth the long drive to find a place that could give us the deal we were looking for and understood electric cars well!

Called on Saturday, 5/23/26, to schedule an appointment to view a 2024 Lincoln Nautilus on Monday,…read more5/25/26. I even called ahead on the day of the appointment to let them know I was running late. When we arrived, the vehicle was not on-site. We then waited approximately 36 minutes for it to be brought over so we could look at it. When it finally arrived, it had an "As Is" sticker on it, and we were informed that the battery was dead. The staff had to jump-start the vehicle, but we were told we could not test drive it because of the battery issue. Once inside, we found that the A/C vents would not blow air through the dash. Considering this was a scheduled appointment and the dealership had two full days to prepare the vehicle, it was clear that little to no effort had been made to ensure it was ready for a prospective buyer. What was most disappointing was the complete lack of concern from the staff. We were prepared to purchase a $49,000 vehicle that day if it met our expectations. Instead, we were shown a vehicle in poor condition, unable to test drive it, and no one seemed interested in earning our business. Even though the dealership had two other Nautilus vehicles in inventory, no one offered to show us an alternative. We left feeling that our time was not valued and that the dealership simply did not care whether they earned our business or not. A very disappointing experience.

As every time, very friendly welcome and immediate assistance directing me to the right office in…read morethe service department. I was taken care of with kindness and professionalism, including a ride home. The vehicle needed some additional parts, and I was able to retrieve it the following day. Very efficient communication with the service staff (text and call).

This place is a joke. Im trying to buy a car from them and doing way too much. Apparently cars sell…read moreso well they don't need my business. I keep getting AI responses -- when I do call the dealership I get some young kids that probably don't know a BMW from a Hyundai -- I cant get an actual sales rep on the phone. They also tell me they aren't an 'online' dealer. Don't post your cars online then? I've bought from standard Audi, Cadillac and Porsche dealers from around the country with no issue. I buy the car -- I send a truck -- you put it on the truck; boom, done. I'm trying to purchase a $50k vehicle from them -- I'm the buyer -- you should be attempting to get my money, I shouldn't be jumping through hoops to get an actual salesman.

I went to the one on 25 in Elgin and he charged me for an oil change and an inspection that cost me…read moreabout 300.00 dollars and Gio promised me it was done and the car cut off on the expressway with my pregnant daughter in the car and when I called he was very nasty and didn't help. The inspection should have showed it was the transmission that was bad and I've not gotten my money back or even a call from the owner!! When I called for the owner information I never got a call back to give me the phone number to the owner.. I will be complaining on a regular until I'm made whole!!

Don't walk away, run. I found a Genesis GV 70, and the price seemed fair. Then I called the…read moredealership. First off, it sounds like a call center. Many people pounding the phones. Then I told them I was 5 hours away and wanted to talk price AND have the salesperson walk around the car because the pictures looked less than great. It looked like the car had not been detailed. Then they started calling me every day, and each time was a different person. One guy told me he could not get anyone to look at the car and call me. I called back one last time and the lady who answered (again it sounded like a boiler room) kept saying "you need to stop by", and after telling her 3 times I was 5 hours away, he acted like I never said it. Then I started reading Yelp reviews. This is an old school super high pressure dealership. Sounds like the add a ton of pricing onto the sticker for a used car. Now I understand why the car was priced so aggressively....they were likely to add on once I got there. This is NOT a good place to buy a car. Their rating everywhere are bad.

Service was done fast and everything was done efficiently. I recommend this place, just make sure…read moreto bring a debit card to avoid the service fee at payment. There is a nice tea cafe across the street to check out while waiting.

I purchased a car from Felipe and Erick. They lied to me and told me that the car I was purchasing…read morewas not in accident and had no previous damage. Two weeks after purchasing the car it was noticed/confirmed by Caliber Collision that the rear bumper and door were involved in a previous accident. I had requested Old Orchard Nissan to replace and fix bumper and back door. I have waited now two months with several call attempts and no one has called me back. The receptionist refuses to connect me to either Felipe or Erick nor do they every call me back. I will be filing a complaint with the state.

After purchasing more than 20 new cars over the years, I can say without hesitation that my…read moreexperience with Wickstrom Automotive Group was the best car-buying experience I've ever had. What made this experience truly exceptional was the care and professionalism shown not just to me, but to my son as he purchased his first car. The entire team went out of their way to turn the process into an educational, confidence-building experience for him--something I genuinely appreciate as a parent. I want to specifically recognize Eric Jensen, Sales Professional, who was patient, knowledgeable, and generous with his time, walking my son through every step of vehicle selection and the sales process. Chris Moose, CDJR General Manager, exemplified leadership and professionalism, ensuring everything was handled smoothly and transparently. And Colin Wickstrom, Owner, reinforced why this organization operates at such a high level--his involvement, friendliness and commitment to customer experience clearly set the tone for the entire group. From start to finish, there was zero pressure, clear communication, and a refreshing level of honesty that's rare in today's automotive market. Wickstrom Automotive Group treats customers like long-term relationships, not transactions and dare I even say my son and I had a ton of fun throughout this process. If you're looking for a dealership group that sets the gold standard for how car buying should be done--especially for a first-time buyer--I give Wickstrom Automotive Group my strongest recommendation.

My car buying experience was smooth and painless. The salesman, Chris Krason was very…read moreknowledgeable and exstr pleasant to work with. Love my Maverick, Wickstrom Ford is where I do all my purchases, as well as my service visits. The are a ten out of ten in my book.

We use the "Wash Club." I have the 7 day "Full Service."…read moreMy wife has the "Full Service M-T." The quality of service is better than most car wash shops. They take your vehicle through the wash after vacuuming it. When the vehicle gets through the wash the clean up crew takes over. They clean all your windows inside and out. Towel dry your vehicle. If you only wash your vehicle once a week its great. I wash my truck every day. I work in construction. The value is there. Fast Eddie's is my favorite car wash. Well worth the price of the club wash.

The wash package is great. Just have to use it! Staff is always pleasant and the car is always…read moreclean and shiny.

I had an amazing experience at M'Lady Nissan. The dealership is very clean, organized, and…read morewelcoming. All of the staff are incredibly friendly and professional. Especially Antony Barbaro -- he is absolutely the best! If you want the best deal along with fast and efficient service, I highly recommend asking for Antony. He is truly excellent at what he does and makes the whole process smooth and stress-free. I've purchased 3 cars from him already, and I've been 100% satisfied every single time. Thank you so much for the outstanding service!

Shane Mageland is awesome!! Will be back for sure. My son purchased his very first vehicle after…read moregraduating college. He was super nice, patient, and explained everything and more. Even worked with us on the trade in. Thanks again!! Appreciate your patience.

David Shan; Excellent person to deal with buying an SUV…read more He listens very closely to what you say and wants you to get exactly what you're looking for. I special ordered a Durango with all kinds of options and He made sure we got it right. At the right price too.

Brought my truck in for service and was kindly greeted by Roger. He took care of me immediately…read moreand assigned me to work with Josh. I had my truck at another dealership previously, who could not fix the concern. Josh listened to my concerns and promptly arranged for me to take a road test with the technician Cody to verify my concern so they could fix my truck correctly. Cody was very kind and attentive to the specific concern with my truck. They diagnosed and ordered the parts which arrived the next day. My truck was fixed correctly, the first time. The overall experience was flawless and I can't say enough great things about my experience at the service department. They even provided me a ride home and picked me up from my house to get my truck for the next day. Thank you to everyone that helped me. I would gladly recommend them to anybody I know.

New to area. Live literally less than 1 mile away. Looking for someone to service my bmw since…read moreI just moved. Nobody answers the phone. You need to leave a message. Tried two separate times to have different services on my car and they never called back. Found another mechanic who serviced my car . Don't waste your time they don't seem to want new business

As always, took my car to Huntley Ford for oil change. Ford told me I needed a new air filter and…read morea belt was slipping and needed replacement...a whopping $515.00. I told them "no". Took the car to JDM who previously had done work on my car....yes, I needed a new air filter but NO new belt, was not slipping! I have had other work done on my 2006 Chevy Equinox at JDM. Highly recommended them! Honest! I will be having my oil changes from JDM from now on!

We had a phenomenal experience with Jared. Would highly recommend for anybody looking to get into a…read morenew vehicle. Very personable, professional and truly sought to understand what we needed to ensure we left with the right deal for us.

Every time I purchase a vehicle from Wickstrom Auto Group, the experience is smooth, efficient, and…read morecompletely stress-free. From start to finish, the team take the time to clearly explain each step of the process, making sure I understand all the details--whether it's pricing, financing options, or the features of the vehicle itself. I never feel rushed or pressured, which makes a big difference. They are thorough when reviewing the vehicle, walking through the technology, safety features, and any questions I may have. What really stands out is their follow-up after the purchase to ensure everything is going well. That level of customer care shows they truly value long-term relationships, not just a single sale. Andrew Nichols was especially pleasant and professional to work with. He was knowledgeable, patient, and genuinely focused on making sure I found the right vehicle for my needs. His friendly and straightforward approach made the entire experience even better. I highly recommend both Andrew and the Wickstrom team to anyone looking for a seamless car-buying experience. Thank you, Jennifer P. Just purchased last week.