Good place to look for a variety of cars. Knowledgeable workers and friendly. Good communication…read morewas getting responses the same day I asked had a tight schedule to work around and they didn't have any problem with it.

From start to finish, an excellent experience. Jared Nelson, our salesman, was professional,…read moreknowledgeable and friendly. Kept in contact with me as he was finding the exact car, which took only a few days. The day we picked up the car he seemed genuinely excited for me! Although the process of picking up a new car tends to be a bit long, he continually made sure that he was right there with us answering any and all questions. He took his time and was very patient while going through the workings of my new car, assuring me to feel free to call him if I was having difficulty with anything. Before we left, he asked if we'd like him to take a photo, which turned into a small photo shoot. Also, the Finance Manage, David Didier was excellent! Gave us information on different options, without ever being pushy. He let us decide what would work best for us with giving his opinion only when asked. I would highly recommend Wickstrom!

Phenomenal staff, phenomenal deals, phenomenal service, phenomenal processes. So to start, let's…read moreget the price out of the way. They are upfront and honest, the deal is the deal. Especially in a world in which there aren't many cars to be selling, I completely understand. However, that are willing to wheel and deal on used car purchases, and that is where most of the fun comes in. Because the pendulum swings both ways with that one. Sean Caffe was excellent, keeping cool and collected, with no games or gimmicks. This isn't like all those other dealers, whose salesmen live and die by the sale. They literally give you what you want and are upfront and completely honest with what the offer is. You also only ever work with one person, you don't get pulled into a room with a manager and later dragged across the office to speak with the high pressure finance manager to get you to buy things you aren't looking for. The questions are yes and no, with the responses of "you sure? Okay. And we can't sell you what you don't want." This is a massive departure from dealerships of the past. The dealership itself is well laid out, with a freaking Starbucks for the customers and a state of the art car wash. Everyone is really friendly and welcoming, and they just want to give you what you want. While the prices may or may not be higher than expected, you get what you pay for, quality in service, staff and selection. I got a big car for moving the family around every now and then. But I'll be back soon for a Lexus RX. Hope to see you soon Sean. I wish this place nothing but continued success and prosperity, especially as we head into the recession. Here's to a hundred more years of Motor Werks!

I've had nothing but problems with Motorwerks since they were bought out…read more I've purchased many cars and the service department has gone downhill My last two BMW's (X7M)from Motorwerks had TONS of mechanical problems and the service department was unable to fix the problem I'm rethinking ever purchasing another BMW and definitely don't trust Motorwerks

Nice showroom and good selection of vehicles. Service was good as well. Although I didn't purchase…read morea vehicle from them, it's a decent dealership.

UPDATE -- AUGUST 2026…read more I am updating my original review because, unfortunately, the customer service issues I described have continued long after the sale. It is important to point out that the sales process itself was equally disappointing, and the experience since the purchase has only reinforced the concerns expressed in my original review. It has now been almost four months since I purchased my vehicle on May 2, 2026, and I am extremely disappointed that I am still having to pursue refunds and reimbursements that should have been resolved months ago. After more than two months, I finally received reimbursement for the new license plate/tag that I was incorrectly charged for despite providing my registration in advance and specifically requesting that my existing plate be transferred. While I appreciate that the reimbursement was eventually processed, it should never have taken more than two months and repeated follow-up to correct an error that occurred during the original transaction. I also still have not received reimbursement for my Uber ride from the airport, despite being told multiple times that the dealership would reimburse me for that expense. The warranty and protection products have been another ongoing issue. I canceled the incorrect extended warranty that was sold to me, the key replacement warranty, and the maintenance package. I received confirmation from the dealership on June 3, 2026, that these cancellations had been submitted. Nearly 90 days later, I have received refunds for the extended warranty and key replacement coverage, but the maintenance package refund remains outstanding. Because I was unable to get these matters resolved directly with the dealership, I eventually involved Mercedes-Benz national customer service in an attempt to obtain assistance and answers. Unfortunately, even after Mercedes-Benz became involved, the dealership has refused or failed to provide them with the information and answers needed to resolve my concerns. It is extremely troubling when even the manufacturer's customer service representatives are unable to obtain answers from one of its dealerships regarding a customer's unresolved transaction. What is perhaps most disappointing is the dealership's continued lack of communication. Since posting my honest review about my experience, the dealership has essentially stopped communicating with me altogether. Rather than addressing the concerns raised in my review and working toward a resolution, I have been left to repeatedly pursue answers on my own. My original review was not posted to be malicious or unfair. It was an honest account of my experience as a customer who traveled from Michigan to Illinois expecting the level of professionalism and customer service associated with the Mercedes-Benz name. Unfortunately, the problems did not begin after the sale--the sales experience itself was disappointing, from the unexpected change in salesperson and lack of preparation to the plate error, inadequate explanation of warranty options, and overall lack of attention to the customer experience. The continued lack of communication and unresolved refunds after the sale have only made that experience worse. At this point, almost four months after purchasing my vehicle, I should not still be chasing this dealership for money owed to me or involving Mercedes-Benz national customer service simply to obtain basic answers. I am asking the dealership to complete the maintenance package refund that was confirmed on June 3, honor the Uber reimbursement that I was repeatedly promised, and provide Mercedes-Benz customer service with the information necessary to address my concerns. The true measure of customer service is not simply how a dealership treats someone while making a sale, but how it responds when something goes wrong. Unfortunately, based on both my sales experience and everything that has happened afterward, this dealership has fallen far short of what I expected from a Mercedes-Benz dealership. I will continue to update this review until the remaining issues are fully resolved.

We drove over an hour to see a vehicle that we REALLY liked, but our salesman was extremely pushy…read moreand disrespectful of our time. For example, he told us that we were "wasting our money" by hiring a third-party mechanic to inspect the vehicle, even though this is a standard step for all used car shoppers. We would have been comfortable making a deposit on the vehicle, but he was showing it to another couple and using our presence to pressure them into moving forward the same day. He tried the same tactic on us to rush our purchase, and we refused. Pitting two customers against each other to try and force a quick sale is a really scummy move. Buyers should ALWAYS get a third party inspection and consider their options for at least 24 hours. He said he would be back in five minutes to update us on the vehicle's availability, and we had to track him down while he was trying to sell it to the other couple 30 minutes later. He also constantly talked over my girlfriend and kept addressing questions towards me instead of her, even though he knew I was only there to support her. The only redeeming qualities that we noticed with this dealership was the decor and amenities. The place is well put together and has a strong selection, but their aggressive sales staff and poor communication is NOT worth the drive or your time.

Terrible customer service, Michael Smally never called me back after several attempts. They…read moreobviously do not care about their customers, past or present. I will go out of my way to tell my family and friends not to use this dealer. Not sure how they stay in business.

My husband purchased a 2019 Jeep grand Cherokee Trail hawk…read moretoday. The salesman was amazing, his name was John Phelan. He worked out a deal that we couldn't walk away from. Thank you Motor Werks Cadillac, best experience ever!

My driver's side door wouldn't close. Called Motorwerks and Service Advisor Tyler told me to bring…read morethe car in. When I got to the service area Tyler stepped up to meet me. Went to the service department and grabbed a screwdriver and fixed my issue in less the 5 minutes. That was impressive.

I was truly steered by God to this dealership. I am now a customer for life. I found them while…read moresearching for a new Hummer ev on the GMC corporate website. I can with great confidence declare that Marquardt GMC and their entire team are truly the pinnacle of what they advertise "Expect, honesty, integrity and transparency." Frankly, in their quest for professionalism and value for the customer they exceed all expectations. I say this after a lifetime of experience in buying cars as I approach age 70. Please know it's a smaller, family run type businesses. Note that is has successfully been in business since 1950. That is a testament that they are truly best in class at all that they do. The buying process always seem long, but they go through the effort to make you feel at home, address every concern with care and consideration and make the process comfortable and enjoyable in contrast to the adversarial approach others often take. My wife and I genuinely appreciate the blessings to have found this place, the people, and so happy with our new GMC Hummer Pickup. I can't speak highly enough about Dave (Sales Mgr) and Tim M, Sales Associate. Thank you very much for the experience, the vehicle and all of the continued support.

I sat down with the salesperson (Blake Leach-Great Guy) and the General Sales Manager (David…read moreArenson) to order a new 2025 Sierra Denali with as many options as I could possibly add. I took their suggestions when going through the huge list of options, but I was told some accessories had to be installed at the dealership and did not arrive at the same time as the vehicle. When the mechanics went to install my Trailer Camera package, they realized that we had ordered the truck with trailer camera mirrors and the Trailer Camera package also ordered had them as well. So, when looking into returning them for the correct package, GM would not return them since it was 30 days past the delivery date. This was an obvious mistake by the sales team and all I wanted was to return the $1,800 package and order the $700 one that was all I needed. After numerous calls, visits and emails, even to the owner, I was completely given the runaround and finally ignored. Now almost a year later, I've given up on the dealership, filed a complaint with GM, which was sent to Marquardt by GM, but was never acted upon. Why even bother if the manufacture isn't going to hold the dealer accountable???? Anyone want to buy a Trailer Camera Package...........

I bought a used Honda CRV from Chris at Motor Werks a week ago now. I got a great price on the car,…read moreand it is in great shape! I'm also pleased that rubber floor mats came with it, and the safety/quality checks seem to be very thorough. I did experience a couple of hiccups that concern me. First, after my first appointment on a Thursday, I was emphatically told the car would be ready by the following Monday. There were several delays in the shop over that week that resulted in the car not being available to pick up until the following Monday. This was not a major concern for me, but if I was banking on what I was told after my first appointment, I could have found myself in a bind. Another concern is that, during the test drive, I asked a (rather trivial) question about the material of the vent cover/screen inside the car... I asked if it was plastic, was told it was aluminum, and only after questioning that answer was it revealed that they were actually plastic. My other concern is that the car was sold to me with tinted windows - to be fair, I did test drive the car in that condition. After my purchase of the car, I called Motor Werks to inquire about whether they measured window tint, and if they could remove it in their shop. I was told that it was legal over the phone, which I questioned, and was told that they could recommend a service shop to me. I ended up getting the tint removed independently and learned that the windows had a 4% tint - far below the legal limit of 35% in Illinois. It is concerning to me that I was told untrue things more than once over all of my interactions with Motor Werks, so I hope I do not uncover any more as I continue to drive the car. Ultimately, I got a great car for a great price, but be aware that it's good to ask lots of questions-- and follow up on them-- throughout the process.

Honda does good work but Motorwerks is deceptive in their pricing. Make sure you force them to give…read moreyou a price for everything before they start. They won't tell you unless you do. They will immediately drop the price by 30% if you balk at the price. I did not get prices for every repair and was shocked at the bill. Way inflated! This is why I go to Midas for most things. I complained to Motorwerks and they did nothing. No apology.

My experience with BMW of Barrington was disappointing from beginning to end…read more I brought my 2019 BMW X5 in for repairs related to BMW's shark fin water intrusion issue after receiving notification that my vehicle qualified for the class action repair. Unfortunately, my experience with my service advisor, Jorge, started off poorly. When I raised concerns about the water intrusion issue and the ongoing litigation, I was told I was "speculating." That response made me feel as though my concerns were being dismissed instead of taken seriously. A short time later, I received official confirmation that my vehicle did, in fact, qualify for the repair. After the repair was completed, my vehicle continued experiencing problems, and I was later told my A/C compressor had failed. While the dealership maintains the compressor issue was unrelated, the timing naturally raised questions for me. More than anything, I was disappointed by the lack of communication and empathy throughout the process. I do want to recognize Anthony, the service manager. He was professional, listened to my concerns, and worked to reduce the cost of my repair. I appreciate his efforts and believe he genuinely tried to help within the limits of what he could authorize. My biggest disappointment, however, was the overall customer experience. Purchasing a BMW comes with the expectation of premium customer service, and I simply did not receive that. Between the dealership and BMW Customer Relations, I spent countless hours making phone calls, sending emails, and advocating for myself, only to leave feeling unheard and frustrated. I hope BMW of Barrington uses this feedback to improve communication, treat customers with greater respect, and remember that exceptional customer service is just as important as building exceptional vehicles.

Be cautious buying a Certified Pre-Owned BMW from this dealership. My "Certified" BMW had a…read morepreviously repaired windshield crack and other issues that should not have passed BMW's CPO inspection. None of this was disclosed, and the dealership ignored all follow-up requests, including multiple requests for the CPO inspection report. Ultimately, I replaced the windshield myself due to the lack of response. Most dealerships treat potential buyers well, but what truly sets a dealership apart is how they treat a customer after the purchase. Customer service is non existent after you sign the paperwork. Keep that in mind if you are considering buying a new or CPO vehicle here. There was a clear lack of integrity in how this was handled. Show me where in BMW's official guidelines a repaired windshield is acceptable for a Certified Pre-Owned vehicle, I will gladly update this review.

I've dealt with a lot of service departments over the years, and I can honestly say Yahasha is the…read morebest service manager I've ever encountered. From start to finish, he was proactive, transparent, and completely committed to figuring things out the right way--not the easy way. He didn't stop until the issue was fully identified and fixed, which is rare. Alex was just as impressive--handled the loaner drop-off and pickup at my home seamlessly. Super pleasant, professional, and made the whole process effortless. Together, they make an exceptional team. This is what top-tier service should look like

Once again Eric Jensen has managed to help my husband and I purchase our perfect car. We have been…read morecoming to Wickstrom Auto Group for more than 10 years largely due to the amazing customer service. There's never any pressure or that uncomfortable back and forth. Eric is always knowledgeable and patient, especially with me. Despite having an abundance of questions and being indecisive at times Eric always manages to answer my questions and provide helpful information on my vehicle of choice. I'd like to thank Eric Jensen as well as the entire Wickstrom team.

Who writes reviews for an auto parts store? Me. But that's because this place blew me away with…read moretheir customer service. I called at 5:45p because my front headlight went out and I needed a replacement bulb. The lady who answered said the store closed at 5:30p but she gladly looked up my model of car and had the bulb in stock. She said told me I could stop over and pick it up and if I wasn't there by the time she left she'd leave it outside and I could come pay later in the week. Seriously!? That is small town service in the Chicago area, it is rare but I will go out of my way to buy auto parts here forever. Side note, she was still there when I picked it up. And the location is wrong on here, it's west of 59 on NW 14, just past Chase.