Shopping for a used Subaru led me to Subaru of Olathe…read more That led me to DerrIon and Caesar. I found them to be up front, efficient, trustworthy, always available and easy to work with. The entire process was seamless and for the first time for me made buying a car a pleasure. I can't recommend this dealer enough. Living at the northern most reaches of Kansas City MO meant a 40 minute drive one way. That said, I would do it again in a heartbeat. If you're looking for a new or used Subaru look no further. Trust me.

Months long wait for windshield replacement part. Do not buy a Subaru, their windshields can takes…read moremonths to receive while your vehicle sits in a shop and you have to keep paying insurance and payments on a vehicle that is useless to you as a new car buyer. It has been a problem for years and there is not a replacement windshield available in the US. We have been waiting for a month and a half for the new windshield and we have been told it may be shipped by the end of July. Our 2026 Wilderness is now sitting in a shop while we are out of a vehicle until Subaru gets around to shipping a new one. Look online with the search Subaru windshield and see all the people that have waited months for a replacement to be available. Starting in 2017 and continuing with the current model year.

This place is a ripoff, DO NOT buy a car from Slick Matt, he does not disclose all the problems…read morewith his used cars (and has poor follow up), after you buy it he wants you to use his service side for repairs, that's when the real $$$$ start adding up. They act like you are bothering them (very rude). This place is a joke and has been ripping people off for years I'm sure, and they still sleep good at night....just wrong, wrong, wrong. STAY AWAY!!!!!

Beware of this company and the service department. They sold my son a car in August with a 12 month…read morepower train warranty. As soon as it turned cold, it turned out that both thermostats were not working and they refused to fix them. Just recently my son had his oil changed and radiator flushed ( not there of course) He was informed that there were metal shavings in the radiator and that the water pump needed replaced. He took it back to Kings Auto and informed them of that. He was called later and told the water pump needed replaced but it was not covered under the power-train warranty. When we went to pick it up, suddenly they told us that the water pump was fine but anyway. I told him that almost every other power-train warranty on the market covers water pumps. The used car sales-man ( and he looks like one) proudly informed me that they had fine print covering that and that he would gladly show it to me. Then to add insult to injury Kings Auto service mechanics charged him $38 all the while trying to distance themselves from these used car salesman guys. Dont believe it, they are joined at the hip. You have been warned.!!!!!!!!!!!!!!

I had an issue with the TPMS system and while I have a regular mechanic, I scheduled an appointment…read morehere for a couple of reasons. The first - and most important - is I had a good experience when I bought my car here and while this isn't a Honda dealership, the dealer group includes a couple of Honda stores, so I was confident they would be able to work on my Accord. The second is I called and asked if their service department would be able to diagnose and repair any issues on a Saturday when most dealerships run with a smaller crew and focus on oil changes and other small maintenance functions. The answer was an emphatic yes... except it wasn't. I arrived at my 8:30 appointment, spoke with a service advisor and then headed to the lounge to wait on the results. About forty minutes later I received a text that linked to a repair quote of more than $800. Confused, I walked over to the counter and asked the advisor why it would cost $800 to fix my sensor. He explained that even though I was told a used car technician would be working that day, the technician was actually off, and that one of the other advisors drove my car. While driving, the light stayed on, so they gave me a quote for a whole TPMS replacement because there was a good chance that was what was wrong and that was why the price was so high. So - long story short - an advisor quoted me a sizable repair without a technician actually looking at my vehicle. I kindly declined the quote and asked for the technician to return my car. Thankfully, he was nice and didn't charge me the $100 fee they normally charge for a diagnosis. I'm glad he made that decision because I didn't feel I should pay a fee when nobody looked at my car. Anyway - away I went. The following Monday - bright and early - I received a follow up phone call from the dealership asking about my experience. I told them about what I wrote above and said I used to work in sales, so I can understand providing a quote and making a customer tell you no, but that I also felt this was sloppy. I didn't think I was being ripped off, but I wished the advisor would have said something about the technician not being in. If he would have said, "Hi Charley. I looked at your file and I know you were told a technician would be in today, however it looks like there was a mixup and he isn't scheduled today. I'm terribly sorry this happened and apologize that you came in and he isn't here. Can I schedule a follow up appointment at another time?" then there was an 85% chance I would have rescheduled, but now I'm going to look around. The person on the phone apologized and said if I changed my mind that I could call her directly. She also said she'd pass along my comments to leadership for review. I thanked her for reaching out and wished her a good day. Then - a half hour later - the shop called back to see if I wanted to schedule a new appointment. I said I was a little uneasy because of the issues over the weekend, but I'd think about it and call the woman I was speaking to back if I wanted to move forward. The woman said the dealership normally schedules a used car technician on Saturdays, but didn't this Saturday because it was the first Saturday of the month. Then she suggested if I was on the fence about the price of the replacement hardware then I should go somewhere else because the store only used premium products. I thanked her for her candor and told her I'd take her up on her advice. Anyway - if you're still reading and you're wondering if ever fixed my TPMS system - I did. I took a day off and took my car to my regular mechanic who diagnosed a bad battery in one of the sensors. He was able to replace it for a little over $100. I'm happy with my buying experience, but I'm really second guessing this service experience. Please use at your own risk.

I purchased a 2017 BMW x5 and was told that I had to have it serviced there first rather then BMW…read morebecause I purchased it there so that's where I went wrong. they told me there was a leaky oil pan that should have been replaced before they sold the car to me and they would take care of it. when. The same thing happened with the second oil change. on the third oil change I took it to BMW and they said that Subaru never changed the oil pan in first place. they lied

So far, my son bought a car a month and a half ago. The carfax showed it had been looked over and…read morethe valve gasgets & a compression test were done. Then service by a Ford dealership. Then it was listed and sold by a"Dealership," with a 25 day, and 25% compensation warranty (we said the clutch was not right and it was ignored right away.) Extended warranty. Was added to the loan. For a 2 yr total care thru a third party. With all that, my 19 yr old and 21 yr old kids felt it was a safe buy. (4k down, and sister co-signer for the basic high rates.). 3 weeks later, the engine blew and the warranty was voided because of previous work done before the sale. Obviously a bate and hook sale, telling the buyer what they wanted to hear then pulling out of their obligations. Don't trust anything from Bobby or Austin. It's going to be a hassle if you do. We are starting the process currently for an answer to our problem. So far there is nothing from them except back peddling. We are down 500.00 in towing and diagnosis. Dealership and the finance/ warranty company wiped their hands at this point.

Stopped by twice. Yesterday was later evening so they could've been closed. Today was 1 salesman…read moreoutside with another customer but didn't offer to help me in a few or even acknowledge my existence. Olathe is not a good place to look for a used car.

I can still say that they never reached out to me to talk or say how they corrected this issue…read more They had my email on file, especially since the gentleman I complained on had our emails. So, still avoid this business. Buy from Facebook, Reddit, Craigslist and so on.

BUYER BEWARE! DO NOT PURCHASE HERE! Purchased an 86 Chevy at market price that turned out to be a…read moreSalvaged 83 GMC. Cab and chassis did not match. My state would not register the vehicle because the title doesn't match the vehicle. Gateway refused to rescind the sale so I'm stuck with a useless unregistered vehicle. Tied up in litigation now. BIG MISTAKE PURCHASING AT GATEWAY.

Speedy and cheap! Great value! In and out fast. Free vacuum. Always no hassle. Thanks for…read morestaying on top of things.

Great deal for $7. Easy to follow signs that guided me through the automatic wash, which includes a…read morenice drying machine, then you turn left to use the free vacuums. I noticed as I was leaving that it said '5 minute vacuums'- oops! (I spent probably at least 20,) but it wasn't busy so I'm sure I didn't inconvenience anyone. There's a floor mat washing machine too, although I didn't use it, but I saw others doing so. The place is clean and the one worker I saw greeted me with a smile. I didn't see any vending machines that had towels, Windex, Armor All, etc.- that would be a nice added bonus. If I'm ever in this part of town again, I won't hesitate to stop in again.

Process moved quickly. No high pressure. I would recommend if looking for a fair price in a…read morevehicle!!

This place sucks I bought a 2015 VW gti from them they said it had no faults but now I have spent…read moremore to keep it running then the car is worth this dealership is a joke and is basically a scam