I had an issue with the TPMS system and while I have a regular mechanic, I scheduled an appointment here for a couple of reasons. The first - and most important - is I had a good experience when I bought my car here and while this isn't a Honda dealership, the dealer group includes a couple of Honda stores, so I was confident they would be able to work on my Accord. The second is I called and asked if their service department would be able to diagnose and repair any issues on a Saturday when most dealerships run with a smaller crew and focus on oil changes and other small maintenance functions. The answer was an emphatic yes... except it wasn't. I arrived at my 8:30 appointment, spoke with a service advisor and then headed to the lounge to wait on the results. About forty minutes later I received a text that linked to a repair quote of more than $800. Confused, I walked over to the counter and asked the advisor why it would cost $800 to fix my sensor. He explained that even though I was told a used car technician would be working that day, the technician was actually off, and that one of the other advisors drove my car. While driving, the light stayed on, so they gave me a quote for a whole TPMS replacement because there was a good chance that was what was wrong and that was why the price was so high. So - long story short - an advisor quoted me a sizable repair without a technician actually looking at my vehicle. I kindly declined the quote and asked for the technician to return my car. Thankfully, he was nice and didn't charge me the $100 fee they normally charge for a diagnosis. I'm glad he made that decision because I didn't feel I should pay a fee when nobody looked at my car. Anyway - away I went. The following Monday - bright and early - I received a follow up phone call from the dealership asking about my experience. I told them about what I wrote above and said I used to work in sales, so I can understand providing a quote and making a customer tell you no, but that I also felt this was sloppy. I didn't think I was being ripped off, but I wished the advisor would have said something about the technician not being in. If he would have said, "Hi Charley. I looked at your file and I know you were told a technician would be in today, however it looks like there was a mixup and he isn't scheduled today. I'm terribly sorry this happened and apologize that you came in and he isn't here. Can I schedule a follow up appointment at another time?" then there was an 85% chance I would have rescheduled, but now I'm going to look around. The person on the phone apologized and said if I changed my mind that I could call her directly. She also said she'd pass along my comments to leadership for review. I thanked her for reaching out and wished her a good day. Then - a half hour later - the shop called back to see if I wanted to schedule a new appointment. I said I was a little uneasy because of the issues over the weekend, but I'd think about it and call the woman I was speaking to back if I wanted to move forward. The woman said the dealership normally schedules a used car technician on Saturdays, but didn't this Saturday because it was the first Saturday of the month. Then she suggested if I was on the fence about the price of the replacement hardware then I should go somewhere else because the store only used premium products. I thanked her for her candor and told her I'd take her up on her advice. Anyway - if you're still reading and you're wondering if ever fixed my TPMS system - I did. I took a day off and took my car to my regular mechanic who diagnosed a bad battery in one of the sensors. He was able to replace it for a little over $100. I'm happy with my buying experience, but I'm really second guessing this service experience. Please use at your own risk. read more

I purchased a 2017 BMW x5 and was told that I had to have it serviced there first rather then BMW because I purchased it there so that's where I went wrong. they told me there was a leaky oil pan that should have been replaced before they sold the car to me and they would take care of it. when. The same thing happened with the second oil change. on the third oil change I took it to BMW and they said that Subaru never changed the oil pan in first place. they lied read more

We purchased our Subaru in Lawrence & we planning to do all services there given the horrific reviews of this Olathe location. We had a timing issue and needed to get the routine oil change done and didn't have the time to go to Lawrence and gave the Olathe location a chance. Fortunately we experienced none of the concerns expressed in the previous reviews. They even handled a subsequent small issue that was uncertain as to how it occurred. We appreciated that they didn't have a negative attitude and appreciated their efforts. They were good to us and I do hope this is the start of better interactions and continued honesty for everyone. read more

Olathe Subaru was excellent to work with and I will only be going to them in the future. They made the trade-in so seamless and without stress. They treated me with respect and kindness. Everything happened in a timely manner and when things went a little linger-they offered me a courtesy car, so I didn't have to sit around and wait. A week later I went downtown to the Uptown Theater and had the misfortune of someone stealing my temporary tag- Olathe Subaru again was on top of it and took care of everything to help me-making my life easier. Thank you to Steven Botts, James and Josh! read more

Thank you Jordan!! Working with Jordan and Liv was a total game changer. From the second I walked onto the lot, they treated us with respect, listened to what we actually wanted, and didn't try to upsell me on stuff we didn't need.They knew their inventory inside and out, answered all my questions without the usual "sales guy" runaround, and never once made us feel pressured. It honestly felt more like talking to a buddy who just happens to know everything about cars.They even went the extra mile--literally and figuratively--to make sure the car was ready when we needed it, clean, full tank, paperwork ready to go. Smoothest process we've had buying a car. If you're tired of the usual dealership nonsense and want someone who's real, knowledgeable, and actually gives a damn--ask for Jordan! You won't regret it. Thank you Jordan and Liv for your hard work and dedication! read more

Please be sure this makes it to the service reviews!! I am from Indiana and on 12-4, I was heading to Kansas City for a soccer tournament. About 30 minutes east of Olathe- I got a flat tire. I was able put the spare on but knew I could not make the trek back to Indiana on a donut. I showed up at the service department right when they opened on Friday morning, and they were great! Spent the time trying to figure out how to get my tire replaced without having to change out all of my other tires and still have the car ready for me to head home on Sunday. They took me back to the hotel and in less than 2 hours-my car was ready, good as new!! They took a potential VERY big inconvenience and turned it into a wonderful experience! I could not be more grateful!! read more

Pricing, accuracy of problem diagnosis, communication, and follow through are all problem areas in my experience. I went to another metro Subaru dealership and had none of these problems. read more

Took my car here to get serviced and worked fine when I drove off. I was backing out of my driveway 20 minutes later after getting my car back and my car starts and then shut off and brakes lock up. Not able to turn the car back on keeps on turning off. This is the second time we have taken it to this dealership and the second time they have messed up the car. Do not come here read more

Subaru Olathe, you would hope, would be keen on great customer service relative to the enormous expense their vehicles incur through a lifetime's use. But none such luck. I would give these guys two stars but their facility is beautiful and brand new and everything is organized and cleaned; problem is the human element I find. Everyone's just bothered. Seems like they don't have time for you beyond 30 seconds. I had issue with the attitude of the parts person, he got real snippy with me for no reason, while I'm just trying to buy some coolant. You could tell it was his personality full power, and unfortunately he let it bleed into his day job and it made our interaction confrontational. I called the reception to report the incident as untoward, and the reception person put me on hold, and I watched and she did nothing for a full minute, then she answered the phone again and told me we're real busy and we can't get a manager right now. So I told her I was behind her, and I asked if the guy sitting on the phone behind her was the manager, and she said yes, so I said thanks. The manager turned out to be a sweetheart of a man, seems like he really cares about customer service. Nobody really cares about customer service, but the best you can fake it the better. He's good at his job. We covered the incident and he apologized, because this is my first interaction with Subaru ever, and I'm getting grilled about the way I answer questions at the parts counter. Just really weird experience. But their service department looks very neat and tidy, their customers wait area is very nice with cubby's design for privacy, and if anything they keep the place orderly. Rightly so, when they're charging you $6,000 for a head gasket replacement or $7,000 for a transmission on a 2016 outback. By the way, they don't sell full strength coolant, just coolant that is half water for $34 a gallon! Lol. Whatever. C'est la vie! read more

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Service department has lost my trust! Beware of their recommendations and get second opinions as needed!!! I have a 2015 Subaru Outback with 99.5k miles. Based on the recommendations when I purchased the vehicle, I have done everything I can to maintain it, as our plan is to keep this vehicle as long as possible. I have been taking our vehicle to the Olathe location for oil changes, as I have felt what better place to get an oil change than the dealership that should know these cars inside and out. A couple months back was my last oil change, where they did the standard full synthetic changeout with multi point inspection. Everything went as before, no issues, and was on my way. A couple weeks back my low oil light came on, and I noticed I still have a couple months or 3k miles until my next recommended change. I called the dealership to get their thoughts as I don't know enough about cars, and they said due to the high miles it could just be burning oil quicker and that I could always check myself. I decided to take it in just to confirm this theory, so I knew for sure and then could plan on adding oil inbetween changes. A one-hour appointment turned into a little over 2 hours of waiting where I heard no word from my service advisor. After going up and asking the status they tell me they found a big issue that requires immediate attention. He reads me off what the technician is recommending which is a Full Engine Reseal Kit. They said during the inspection they found the vehicle to be low a quart and a half. Engine leaking from valve covers, cam carriers, cross over pipe and starting to seap from the upper oil pan. Total cost to fix this would be $5,320.20!!!! I frustratingly questioned this as 9k miles ago I did my recommended 90k mile service visit that costed around $1k and nothing was noticed. A few months ago when I got the oil changed, nothing was noticed. All of a sudden, I have this major issue requiring a full reseal kit??!! Besides the low oil level light in my car coming on, I havnt noticed any oil leaking from my car, no smoke, no bad smells, nothing. So if I am leaking this much oil, where is it going??!! My service advisor says he will show me a few areas so pops the hood the points out areas of heavy build up where he says this isn't recent, this has built up on these areas over time. If that is the case, then why has this never been brought up when I bring the car in??!!! Would a mulit-point inspection not see what appears to be right in front of their face? I declined to do this, and decided to take it to another recommended mechanic outside of Subaru. I gave this other mechanic the detailed sheet of what Subaru said I needed done so he knew exactly what they were saying and wanted him to confirm. I also showed him the areas the service advisor said were leaking, one of which was on the coolant line! This doesn't run oil through it! This mechanic sent me close up images and details of what he found in comparison. Based on their findings, they found minor leaks, no major issues whatsoever, which they said they could fix for $503!!! A $4,800 difference!! As this mechanic agreed, if I was leaking a quart and a half of oil, you would visibly see it either on the ground or on the cover under the engine, but there was NO heavy oil saturation on it besides a small drip he showed me!I have now found a trusted mechanic that will have all my future business. This mechanic saved me from spending THOUSANDS of dollars with Subaru on things that did not need fixed. This dealership has lost my trust and will NEVER bring my car back to them again. Would recommend other Subaru owners do the same, and find better mechanics. read more

Since 2018, I have enjoyed having my car serviced with this dealership. My questions are always answered, top tier service, great service technicians. I so appreciate them taking me home and back, loaner cars are always helpful!!! Highly recommend!!! read more

Never thought I might write a review for a auto dealership but I have to admit Subaru of Olathe has done a absolutely outstanding job of servicing our Subaru Ascent. Warranty work is completed quickly, they are very attentive to things I point out and ask to have checked or corrected and all the work is done in a timely fashion. I suppose the service waiting area is nothing to write home about but it's clean quiet and has coke,water, and snacks available. read more

If you are looking for a new or used vehicle, I highly recommend going to see Derrion Brooks at Subaru of Olathe. He was amazing to work with - no pressure, answered all my questions, and really helped me pick between all of the Subaru SUV options which one would work best for me and my lifestyle. Derrion is truly one of a kind! I really appreciated all he did to get me into my new Subaru Forester! read more

I was looking to buy an Outback from these folks I spoke to Bradley Rose and left him several messages he gave me the run around so we bought an 2022 Outback limited from another dealer! Maybe he was having a bad week I don't know but I will say very poor customer service especially from a "sales manager". I just don't understand how some car sales people lack real customer service I just don't get it! And then yet some our awesome! One of the reasons I hate buying cars! To much double talk We ended up buying the car in a different state! read more

Subaru Of Olathe - Our new Outback! - Car Dealers Near Me - Olathe, Kansas

Went in for a simple oil change the next day all my lights on my dash were on. Went to oriely for a diagnostic said my speed sensor was bad. Took it back to the dealership told them that and they looked at something else for 3 hours just to tell me a "rodent" chewed my speed sensors. Quoted me $700 for a $100 part. I will NEVER go back here. read more

My boyfriend recently bought a used WRX STi from a different dealership and it's still under the factory warranty. A couple weeks ago (about a month and a half after purchasing the car) the car stopped making boost. He took it here and they spent more time trying to figure out if the car had been modified than trying to find something wrong with it. They said he'd have to pay $300 to put it on a dyno to get told what the car is already telling them and that because one bolt on the blow off valve looked new that the car must've been modified at some point and isn't under warranty anymore.... Avoid this place, especially if you have a WRX or STi. read more

Update I placed an inquiry online in October and I got a call from Devin. I scheduled an appointment with her and bought my 2020 Outback that day. She was kind, helpful and not pushy which I appreciated in fact everyone I dealt with was extremely nice. I've had my Outback for 6 months and only have 1400 miles since I'm still working from home. They periodically call me to check on how things are going with my Outback. I'm hoping I don't have to buy another vehicle for many more years but I'll be back to Olathe Subaru read more

Olathe Subaru service department is courteous and gets done what needs to be done fairly. I was really surprised last time when they washed my car for me as it needed to be done, I just didn't have the time or energy. My previous service department never did that. read more

I took my car in to get the rear gate fixed because it was closing on my on November 7th. The service team told me I could wait there. Then they said they broke the part taking it off. It is December 2nd and still my car sits in their lot. I would imagine the rental car fees alone will be over a $1000. I don't get calls or status updates. Just this week, I stopped by on Monday and the gentlemen said they should get it done this week. I asked if it would be done by Friday and he said Wednesday. I called this morning and it's been the only time I have been able to sleep to someone live and he said they would try to get it complete today, Friday! Very frustrated at the last of communication. I simple will never buy a Subaru again! read more

Do not take your car to their service center. They lied to me about what needed to be done and quoted me $6500 to do it. They even tried to get me worried enough to pay it by showing me a video of what they found, that showed nothing and I honestly don't know the difference between where the cams are and where the valve covers are. Now I do. What they were showing wasn't even the right place for the cams they said were leaking. I need new valve covers for $500. $6,000 less than what they said. They also said I needed new tires since they were wobbling and I had already brought it back after my oil change saying they were wobbling. Know why they were wobbling? They put the tires on the back on backward. HOW did they not catch that and then tried to say I needed another $900 in tires? I don't need new tires, I have at least a year to two left on these. They either have no idea what they are doing or are running a HUGE scam but either way do yourself a favor and don't go! read more

Since the company change of firing their good manager, Patrick, this place has gone literally down the drain. Completely unorganized, employee morale is completely down, they fire their employees without even telling them. Don't go here. I'll give 1 star only because I can't put 0. The professionalism here is terrible. read more

I have had wonderful experiences with the Sales and Service Departments at Olathe Subaru since I bought my Outback in 2019. Craig, Jordan, and Skylar are three of several service dep't employees who have always been friendly, respectful, and great at explaining the services being provided. They've always arranged for me to have a complimentary loaner when I've needed one, and even made time to replace my battery today even though I didn't have an appointment. Honestly, this service department has provided the best customer service of any dealership I've used. I hope they continue to be so friendly and accommodating when they move to their swanky new location next year! read more

I believe this is my third updated review. For a dealership, I give them 5 stars. I have had some hiccups that were annoying to me in the moment (especially while pregnant and irritable) but ultimately I keep coming back here and I trust them to not recommend any maintenance I don't need. They are definitely not the dealership that will tell you that you need $1000s in work if you don't. I also appreciate their express service so I don't need appts for oil changes. They have a nice waiting room with coffee and snacks and water, as well as a separate room for kids, dogs, or just quiet. Customer service has been very good. read more

Subaru Of Olathe - My little one in their children's waiting area. - Car Dealers Near Me - Olathe, Kansas

Service department is a joke, we have issues every time we go in. This place is just another trash dealer trying to get over on its customers. If you need warranty work find another place to go or you'll leave with the same problems you had when you arrived. read more

No stars. Ordered a new Outback wilderness last year and developed an oil leak in November. We brought it back and they told us it wasn't leaking. Had the oil changed at the beginning of this year, and the respectable service shop once again told us it was leaking oil, so we had to make an appointment to have it looked at, that took 5 weeks, they finally admitted it had an oil leak but couldn't get us on the schedule for 6 weeks, then we waited almost 4 MONTHS for them to fix it, no details, communication, time line for repairs NOTHING!. Had to get Subaru of north america involved. Will never go back, if you want to buy a new subaru (we really love our car) go anywhere but Olathe! read more

This was a few years ago but, My experience is similar to the other reviews. I like the car but far less impressed with the service department. I've spoke to them over and over that our crash sensor was making squeaky noises. We kept being told well the tech for that isn't here. So we made an appointment and told them it's for the electronic sensors and that's the whole reason we are coming. My wife was already taking off work so she would be able to bring it in. When she arrived she was told. Well the tech that works on that sensor is about to clock out so let's schedule another appointment. All we wanted is someone to look at a safety feature that was squeaking and now has become a rattle. It clear they don't care. We told them what we were bringing the car in for so they should of know to make sure that tech was available. Let's assume the tech assigning was a simple mistake. Once we arrived and if the tech was about to leave is it really good customer service to send the customer away? Rather than have to tech stay and look at it real fast to see if it's something simple like a loose screw or if it is more complicated. If it's more complicated then i would understand having to set up a follow up appointment. But they never even looked. Nothing else was offered to help us with the situation. I know this last part isn't this offices fault but it is the icing on the situation. I attempted to complain in a few ways. One was though the form on the website. After I typed my complaint the system cleared my message and I wasn't about to retype my issues. I heard they have new owners so I hope they turn the place around. read more

I have been buying cars for years and this is by far the worst experience I've had at a dealership. We tried to save a few dollars driving further to come to Olathe for the car but it wasn't worth it. My Subaru has been great but I've had to go to the dealership now four times for various issues like for instance the paperwork wasn't correct and the leasing company kicked it back to get revised and re-signed. No, "let me bring it to you since we screwed up the paperwork" but come back, drive the half hour and sign it again. Never an apology never trying to help to make a car buying experience smooth or pleasant. Please spend a little extra to buy it closer to buy it elsewhere. We didn't look at yelp before we bought there but it wasn't even a 2.5 star experience. read more

I recently looked at a used vehicle at this dealership. After working with Jordan Bichelmeyer and Derrion Brooks, without hesitation, I have to say I was certainly impressed with their professionalism. They went well above the norm with their transparency and willingness to answer any questions I had. read more

I took my 2017 Forester in for a repair and general service. I told the representative to please check the tire air pressure as I hadn't driven the car in a few months and the tire pressure warning light was on. He said they would do that in the "multi-point inspection". They marked on their checklist they had checked all the tires but didn't. I picked up the car just before closing time and the tires were still low and the warning light was on. I went back in and got lip service that the tires were just "cold". I took care of it myself when I got home. I also asked that they check the battery bracket bolts. They didn't. They changed my oil and spilled oil around the fill spout and didn't put a service sticker on the windshield. They also didn't top off the windshield wiper fluid and it was on the checklist too. I called and left a message and didn't get a call back. Now I wonder if the wheel bearing they replaced was done correctly. Falsus in uno, falsus in omnibus. read more

My car was broken into through the drivers window. David in service department was kind and kept me updated on progress on the repair.

I walked in the door. I spoke with a saleswoman and stated I wanted to look at an Outback. She requested my license and insurance, I didn't even ask to drive one. She didn't ask any qualifying questions just nothing, no let's go look at one or even offer me the opportunity to sit in one. Complete disappointment and waste of time. The worst dealer walkin experience I've ever had. The place is desolate, looked like three people working not one of them was interested in selling a car. According to the website they're Kansas best Subaru dealer of 2019, the bar must be set pretty low. The location really looks like more of a place for a "we finance" used car store. It is just really sad the the level of customer service and professionalism has hit a new low. read more

Back in July of 2017, we decided to begin to shop for a Subaru Outback. We had read several advertisements for 0% for 63 months with a $4500 discount. We thought we'd give this dealership another try (I went there a couple of years before and didn't like the experience), because we thought maybe the sales staff and management had changed. No. Total waste of time. First of all, the sales person stated the $4500 discount and the 0% for 63 months were no longer in effect. We explained it was still in effect at Briggs Subaru in Lawrence and Van Subaru north of the river. Moreover, we told him we had a screen print of Olathe Subaru's advertisement online from the day before stating it was through the 31st of the month. We came in around the 27th. He back tracked and said they would honor the discount and the rate because the others still had it in effect. It is like he didn't even understand that by not honoring it that they would have been guilty of false advertising. Sigh. Second, the sales person tried to say there was a $500 difference between the same Outback at their dealership and the Outback north of the river due to nitrogen filled tires. Sigh followed by a hard laugh. Third, when we began negotiating, they underbid my spouse's Volvo by at least $1500. They offered him around $11,500 for it when the vehicle was worth around $13k to $14k. When we complained, they stated they had gone as far to call Premier Volvo, and they would only give $11,500 for it. Doubt it. Finally, the salesperson and the sales manager tried to make us believe they were losing money on the 2017 Outback. They took the invoice, applied the discount to the retail value, and stated they were selling the car for under invoice. Uh, no. Dealer incentive money doesn't work that way. It works much like rebate money. The dealership pays invoice plus transportation fees for the vehicle. Advertising costs are also figured in. Any money they make over this dollar amount is considered gross profit. Any remedial accounting student knows this, let alone someone with prior auto experience. So they were basically attempting to pocket all the dealer incentive money for themselves. I asked for a copy of the invoice (they had written on it), and the salesperson said they couldn't give us a copy. I said fine and took a picture. He looked nervous and sent his sales manager to us. I told the sales manager that they were point blank lying to us across the board and got up to walk out. He tried to tell me they were not, but I just laughed and walked out the door. My spouse soon followed, rolling his eyes on the way out the door. Later that day, we purchased the same 2017 Outback through Briggs. We were given $2k more for my spouse's Volvo, and they applied the $4500 discount correctly. It looked like they were making maybe $1000 on the sale of the vehicle, although they probably had other unadvertised incentive money that we were unaware of. And, they didn't have the 2017 Outback in stock; they ended up buying it from Olathe Subaru. We had a seriously good laugh out of that one considering how they made it sound like they were losing money. When my spouse told others in his engineering department about the experience (several own Subarus), they all said they had similar experiences at this dealership, which is why all but one had purchased elsewhere. I went as far to file a complaint with the BBB, but the owner never answered it. Should have filed an attorney general complaint. Good grief. How can this place stay in business operating like this? read more

Second time buying from Olathe Subaru. Blaine made the process fun and easy. He was knowledgeable, kind and easy to talk to - he really worked with me to get to my price point! Thank you also to Jordan for helping me set up the warranty. Appreciate it! & Thank you for a great experience! read more

Agreed to a purchase price with Jordan (sales) and also communicated that I was approved for a loan through my bank. Jordan then tried to sell me on financing through his bank and I filled out all paperwork (and credit check) and then told the car was sold. Poor communication between the sales team and now my wife and I are left with a hard credit check on our credit score. read more

There are many other dealerships in the area where you can get wonderful service from employees who are truly happy to be there and help you, do not go to here just because of convenience!! read more

So yet again with the terrible customer service. I bought the extended warranty and can't get them to call me back to answer a question I have. I have called and the right person either is never available to talk or can't find a few minutes out of his day to call me back after I've spent thousands of dollars there. I even left a message with my contact info and have yet to hear back. Save yourself the trouble and never do business at Olathe Subaru. read more

This dealership is unorganized and has been an experience unparalleled by any other dealership. I have bought cars many times and never had to wait like I did here. A test drive and conversation takes about 4 hours! My buying experience consisted of me waiting for 30 minutes for the salesperson to come back around with a car for me to drive. Every time the salesperson left to find out something, it was a half hour wait. The only reason I stayed was because I wanted to buy something that week, and weather was going to be an issue the following day. Rather than saying they'd have the signature papers ready for me the next morning, they left me waiting in the lobby for hours. I didn't take my phone in with me so I'm not sure how long I was sitting there. I also didn't realize I'd signed over my car (I was bleary eyed, hungry and just wasn't paying attention by then), so when I said I was taking it home to clean it out and would be back in the morning, they made me sign more papers and removed my license plate. Watch out for finance. They did some fast talking. I had been waiting so long that I agreed to the maintenance agreement which was to cover oil changes every six months. I asked him to repeat himself 3 times because he was talking so fast I could not hear the words, yet alone process what he was saying. He wrote some numbers on the back of a paper (don't they have flyers with all this info already written?) and he took that paper with him so I had nothing to refer back to. When I got the maintenance agreement paperwork in the mail, I read that it paid for oil changes every 6,000 miles, not every six months, which means I would be paying $100 per oil change since I don't drive 6,000 miles in six months. I called to cancel it less than two weeks after signing papers, and nine months later, I am still trying to get my full refund. It took the finance guy 6 months to tell me that he was supposed to fill out a form. It took 10 weeks or so for a partial refund to be sent, and 10 days later, I'm told that a check is being cut for the final $100 due to me. It should not take 9 months for a simple refund. I wonder if a lot of people forget about their refund or stop calling on a monthly basis and they count on that. They're really nice and they promise you they're going to do something. They just don't do it. read more

I bought our '15 Forester XT from Olathe Subaru back in September 2015, and I've taken my car back to Olathe Subaru exclusively for all service. I've always made my appointments on-line without a hitch. I always take a book to the dealership when I take my car in for service, and I've never had to wait very long. My car is not stock - I have minor mods like a CAI, an axleback exhaust, and a Cobb Accessport - never had an issue with the mods. I have almost 60k miles on my car, and I love it! I'll continue to take my car to Olathe Subaru. No complaints whatsoever. They have always treated me right! read more

Not worth bringing your car here. The staff are rude, unhelpful and deceptive with repair costs and times. Make sure you get a final cost and time estimate before you agree to anything. It's likely to take a lot longer than they say and the cost will be the top end of their estimates plus a bunch of other expenses you may not have noticed. read more

Talk to Ariel..she is the best. Honest- direct- and not pushy. She does alot of business for the dealership. You probably need to call and set up an appointment with her first . I read more