I went in for a 30,000 mile service for my F-150…read more Good: I was able to book online though I never did get a confirmation via email or phone call. When I arrived, the service manager was good at talking with me and understanding what I needed. He arranged for a shuttle back to my house and I only had to wait about 15 minutes. When I picked up the truck the service manager was able to take my payment without me having to stand in line at a cashier. They removed all their paper floor mats and tags when they gave me the truck. Improve: I am always surprised that they do not do a better job on their out briefings. They just take my money, and send me on my way. I would expect that they would review the work order and the result of their inspections, as well as go over when my next service will occur. They also did not have my tire air pressure set identically though this was on their checklist, but the service manager fixed that when I brought it to his attention.

I used to work here for 17 years I was going to buy a car cash but they wouldn't sell to me so I…read morewent to the competition

Had a very satisfying experience with Honda of Olathe. I needed to replace my 17 year old car and…read morebecause both my wife and son have Hondas and have had very positive interaction with both sales and service in the past, I decided to concentrate my search with them. I wanted a smaller SUV and narrowed my search down to an HR-V. I went for a precertified and test drive both a 2023 and a 2026. Remmy was friendly and not pushy. I test drove both. My discussions with America was also very positive. No pressure, questions answered honestly - basically they listened and met my expectations. I am very pleased with my entire car buying experience with Honda of Olathe.

I had an outstanding experience working with my car product specialist (Christian leaverette )and…read moresales manager (Karold Carrion) They were knowledgeable, patient, and took the time to answer all of my questions without making me feel pressured. They explained every feature of the vehicle clearly and made sure I was comfortable with my decision. I highly recommend them to anyone looking for an stress-free and informative car-buying experience. Thank you Only reason I did not give a five stars i had to wait to get gas when picking up key and I don't think the inside of the car was detailed

Do not buy a vehicle from this dealership. A few months ago, my girlfriend and I were ready to…read morepurchase a used 2016 Volvo XC90. I have the same model, and it has generally been a reliable vehicle for me, and my girlfriend is quite fond of it as well.Used Volvo XC90s are somewhat limited in the central U.S., so when we found this one for sale locally in Olathe, we were eager to check it out. We inspected the car and took it for a test drive, and everything appeared to be in order. My girlfriend decided to buy the car that day with cash; there was no negotiation since she really liked it and the price seemed reasonable. However, just one day later, the check engine light illuminated. Given that the car has many sensors, I assumed it might just be a glitch in the software. My girlfriend reached out to 'SASHA' and communicated with his wife regarding the check engine light problem. We were advised to bring the car in for inspection. A couple of days later, we took the vehicle in, and they examined it, telling us it was ready for pickup. They claimed it was a battery issue. Initially, I believed this explanation, but I was somewhat skepticall. As an electrical designer for a utility company, I have a good understanding of electrical systems and their functions. When we picked up the car, the check engine light had been cleared, but it soon returned. The light came back on the following day. We took the car back again, and the dealership provided the same explanation. This occurred once more, and we were urged to bring the car in again. Nothing was resolved, and we received the same story about a battery issue. I suspect this dealership is dishonest. Regarding the concern with the check engine light; I own a personal scan tool for my vehicles that can clear check engine lights. I attempted to reset the check engine light on her vehicle. The battery was never a concern, as confirmed by the untouched battery terminals located in the trunk of the vehicle. Sasha and his wife are frauds; they used a scan tool to clear the check engine light prior to purchasing the vehicle. We drove just under the mileage limit to avoid triggering a check engine light before completing all the paperwork. Sasha also gives off predatory vibes around young little girls; he behaves in an overly clingy manner towards them. My girlfriend and I brought her daughter along, and while he wanted to hug and show affection, his actions were inappropriate and unsettling. His wife is equally rude and arrogant. Additionally, we have yet to receive the title for the vehicle, and the dealership has stopped responding to our messages. Avoid purchasing a vehicle from this fraudulent and creepy dealership. Holding onto the title is illegal for a dealership, and this practice is also considered fraudulent, which we will be investigating

Visited a few dealerships looking for a car for Grandson. Not impressed with the majority of my…read morehunting experience until we met Matt at KC Car Gallery South. Test drove the car we were interested in and then gave it a couple days to ensure it was the one he wanted. Returned and test drove again prior to purchasing. Zero pressure and Matt is a very personable and straight- forward knowledgeable person. Will return to this business for any future purchases.

Jordan in service is the best! Only reason I use service here. Ask for him when you make…read moreappointment.

To the parts department* I didn't even finish asking the question before you switched me to the…read moredepartment that I was previously transferred from ,who actually let me finish my question. I'll take my money elsewhere

This is a two fold answer. Typically when you call a place you expect the receptionist to be…read morehelpful. But unfortunately both (separate days) that I have called up there she has been unhelpful. 1st she didn't answer ever any of 4 calls stretched out of hours bc I was reaching out to every Toyota in the state and surrounding. 2nd day very very rude over the phone. "Typically people leave a message" well I'm sorry usually when people give you multiple options and then choose for the customer you aren't snarky when they call back. The other half. Both men that I spoke to while buying my new car were absolutely the best. Very helpful, knowledgeable, and polite. So if you don't have to call them go ahead in and see them. If not don't expect much.

Been coming here for decades and bought 4 new cars here. we're done because the service center has…read moregotten so bad (and expensive - shop around!). This last visit, i took my truck in for service and dropped it off. they said they would call me when it was done and never called. Showed up shortly after 5 and found them closed. Called and talked to some sales manager and was able to come in the next day to get it. but without the threat of me just coming to get it anyway, I would have been stuck til Monday. Also they wrote down my card info. Yikes! PCI violations? The service department never once called me back to apologize or even acknowledge what happened. They've really gone down hill the past few years. I would recommend going to legends toyota if you have to get toyota service and staying away from this place.

They offered to buy my car for WAY over trade in. They lied. They offered so much less. They…read morecannot be trusted.

Tracy the receptionist Said she was nice…read more chris said it would be $2000 for amy car to be certified and $2000 more for a warranty they lie and are not good people they would not give me anything in writing ! typical used car salesman mentality go to another dealer

Came in for an oil change since the price is comparable to other shops and I bought my vehicle…read morethere. In and out in about an hour, because they also checked my truck for other issues. Drove off satisfied.

I own a 2023 Charger ScatPack Widebody with the 19-speaker Harmon Kardon GreenEdge system…read more Unfortunately, I'm experiencing a blown speaker sound on the driver's rear. I've done some basic troubleshooting, and all other quadrants are functioning properly and sound great at any level of bass. Since I live in Olathe, about 2.4 miles from the dealership, I decided to schedule an appointment for 5/13/2026 @7:30am. I even spoke with a service advisor and informed him that I would be waiting. He informed me that it would take 2-3 hours for his electrical technician to diagnose the speaker or wiring issue as the root cause. They'd then order any parts, if they didn't have them in stock. I was prepared to bring my iPad or laptop and work or watch a movie during the appointment. At 7:30 am, I arrived at the service bay, and the advisor asked me if I had made an appointment. I confirmed that I had. He then informed me that the issue would take a day and a half to resolve. I was surprised and disappointed, especially since I had taken off work for the appointment! I requested to speak with the Service Manager to escalate the issue. Surprisingly, Jared Drew (Assistant Service Manager), happened to be sitting next to the advisor that was assisting me and asked what I needed. I explained that I had made an appointment and did NOT do this through their AI scheduler. I spoke with an advisor and let him know that I'd be waiting after he told me it would take 2-3 hours to diagnose. I even let him pick the day and time for me to come in. So I asked the Service Manager if there was any accommodation that could be made. Of course, there wasn't. I expressed my concern about customers being treated this way and asked if he was okay with it. Jared informed me that the appointment was only with the Service Advisor and not for a car diagnosis. I was shocked and disappointed, as I am not new to this. In fact, in my 56 years I have never encountered such an atrocious service experience. I have owned several luxury cars, including Europeans (Jaguars, MBs, and BMWs) and Japan (LEXUS, Honda, Mazda, Toyota, etc) along with every American (Lincoln, Ford, Ram, Chevrolet) automaker and I have never had a service department lie to me like this. I tried to reason with him, asking if that was the case and why the information wasn't communicated to me when I made the appointment so I could decide on my next steps. I assured him that taking off work wouldn't be my decision. I also pointed out that if they were going to make this their working model, they should provide a loaner or rental car. This is warranty work, and with 23,500 miles on my odometer, it shouldn't be on my dime. Jared tried to give me excuses and even tried to divert the conversation. I told him that I was going to escalate this issue with Chrysler in Detroit. I took the day off today to do just that today and shared my experience on social media to raise awareness. Now, you can decide whether you want to give these guys your business. As for me, I will travel across town to a dealership before I ever step foot in that one again. This story will be shared with car clubs, friends, family, and anyone within earshot.!

i had an exceptional experience with the service department. They accommodated my needs immediately…read more- I was traveling through from out of State. The service representative named DEREK was truly unbelievable. THANK YOU DEREK, YOU SAVED OUR TRIP. The cost was fair. Thanks for not taking advantage of me and the situation I was in. TOTALLY TRUSTWORTHY.

Jimmy Carpenter provided an excellent experience with my purchase. I got a great deal and he helped…read moreme find the right vehicle.