I would never bring your clothes where ever!! I had an Eileen Fisher tank with one small stain at…read morethe bottom. They ruined the shirt. How can they put burn marks on the back, top of the shirt. The owner told me to take my shirt and go to the court. Their policy is for "color loss and shrinkage" not completely ruining my silk shirt!

Have gone here for awhile & never an issue. Good prices and great locationread more

I dropped off $65 worth of dry cleaning, including my military uniform, with a clear pickup date…read moreand time. When I arrived as scheduled, I was first told it would be an hour late, then informed it wouldn't be available until the next day -- no explanation, no apology. The staff, particularly the front desk employee (whose name began with "D"), was rude and dismissive. I was then told I could go pick it up myself from the plant where they outsource the cleaning -- a 25-minute drive each way. I ended up spending an hour driving to retrieve my own order, and when I asked the owner for a reasonable price adjustment for the inconvenience, he refused, stating he couldn't give it to me "for free" -- even though I never asked for that. He eventually offered a $15 credit for my next visit but made no apology and showed no concern for the inconvenience caused. I paid the full price, received poor service, and was treated with indifference. There was a complete lack of professionalism, accountability, or basic customer courtesy. I would not trust this business again -- especially if your items are time-sensitive or important.

This place was really disappointing. I came here looking for alterations as a complete huge glass…read morepanel advertised. I went in and the gal who greeted me initially thought I was coming for cleaning and when I explained I needed alterations she became rude and pointed to a small hand written sign near the top of the door stating they aren't doing alterations anymore. This sign was way above my 5' tall head so I didn't see it. I don't get why she had to be so rude when a simple 'I'm sorry we're not doing alterations anymore but you can take your items here's or something wasn't an option.

Recently utilized Herman Jackson's cleaners to get some coats, shirts and pants done for a pending…read moreevent. Excellent job done with the actual dry cleaning. The staff was polite and attentive upon drop off and pick up. The cost for the 4 items I dropped off actually ended up being fairly reasonable as well. I was just a bit concerned about that as I wasn't told upon dropping them off. I was given the option of how quickly these needed to be turned around. Overall a very good experience. Nothing to do with Herman Jackson's, but parking is always an adventure in San Marco and it would be nice if they had their own parking. It would also be nice to have an idea of what the cost was going to be before leaving the drop off but the fact that it was reasonable more than made up for that. Great place to use of you need a dry cleaner in Jacksonville. I recommend you give them a try.

They always do an amazing job! Dropped off a suit to be cleaned on a Monday and had it ready before…read morethe weekend for me!

We needed our 9x11 Ruggable washed and dried in time for college move in. It was delivered in time…read moreand spotless!

Just make sure you bring enough money. You won't get any help from the attendants except a shrug…read moreand a sneer if the washers take your cash. You also can't split between quarters and online payment... learned that the hard way when we had to pay 23 dollars for a single load of laundry . Usually don't have an issue (have been coming here for 2+ years) so I'll call it a bad day and chalk it up to that. Wrote the review mainly to let anyone know that you should pay EITHER with cash or with the online payment.

Amazing service at an amazing price! The Puerto Rican lady is incredibly warm, friendly, talented,…read moreand knowledgeable. I always enjoy bringing my clothes here. Best in Town Cleaners 2771 Monument Rd Jacksonville, FL 32225 United States

Ruined pants , customer service was aloof, rude and not respectful. Expensive pants with no…read moreproblem with cleaners before until the color was 4 times lighter in the seams of the inner legs and the back of the pants. Ruined , very disappointed , will not be back .

Called on a Thursday morning to ask about 1-day service because of a last minute formal attire…read moregathering - told me no problem! Come on in and we'll take care of it. Would be ready for pick up on Friday at 2. Arrived Friday at 2, my husband's suit was perfect and ready to be worn. Service is kind, clearly outlined and quick! In addition to dry cleaning, they offer alterations as well! This will be our go-to spot now :)

Accommodating and good service! They didn't charge me when an old pair of pants was coming apart…read more Very courteous.

Family Owned! Staff is Exceptionally Amazing and Friendly! Clean Atmosphere! Very Affordable! Great…read moreArea! Great Place to go to do my Laundry! Thank You

Our washer broke and a service technician will not be able to come out until Wednesday…read more Surprisingly the Arno laundromats close to our home. I wanted to go to Baymeadows Laundry due to the reviews I saw Yelp days earlier however Waze must have been confused by the names and provided directions to Baymeadows Maytag Laundry which we didn't realize until we went inside.(totally our fault) this location only takes cash so we had to use the ATM at the gas station. The owner was helpful as we had a few issues with getting the machines to work. Apparently some you have to hit in just the right spot to get it to work He provided us with change to use as the machine was out. He also advised how much money we need to use for larger loads for the dryer. This location also has a fluff and fold business if you don't want to or can't do your own laundry. It took us two hours to complete (washing- fold) (2) bulky comforters and (6) loads of laundry. There were not alot of people in there as it was mid-afternoon on Saturday. There were plenty units for everyone to use as we only saw maybe three units that were labeled out of service.

Haven't visited a laundromat in several years. I looked up locations near me and this one had the…read morebest reviews. The place was clean, not too crowded and had plenty of seating while waiting for your clothes to be done. I took two large rugs there and they had giant washers/dryers that I was able to use. There is parking in front and back that makes is easy to transport your items inside. I'll definitely come back again.

This is my first and last time visiting this place. I went to this place yesterday 7/28/26 and I…read morecould see the sign on the door that stated that the last wash is at 9pm. I started my clothes at 8:52pm. I waited promptly for my close to finish because I saw that the closing time was 10pm and I wanted to make sure I was out before closing. My clothes finished washing 21 mins after start time around 9:13pm. Unfortunately, my clothes didn't get fully dry until 9:55pm so I bagged everything up without folding of course and as I was leaving around 10:05pm, I turned around to thank the laundry clerk guy because he was standing next to me impatiently waiting for me to finish. He didn't say anything at all. I know he heard me because we were the only two people there and he was standing close enough for me to reach out and touch him without moving. He then proceeding to clean the dryer that I had just used and as I was bringing the basket back to the door, he meets me and says, " next time try to leave here before 10pm". As if I can control the time it takes to dry my clothes. However, I didn't make matters any worse, I just said "okay and you don't have to worry about that because I won't be returning". I really didn't mean to take that long but again, I was not in control of the amount of time it took to dry my clothes. Some of my stuff was still not dry but I left anyway. I work late and I needed clean work clothes. If you give someone an hour to wash and dry clothes, then you kind of run the risk of not leaving at 10pm.