My hair has never looked so good as it did when I left Drybar. Not only that but as a southern girl with high standards for hospitality, I've never felt more welcome at any place in LA than I did walking in this beautiful, happy colored place. I was greeted early, offered a drink, asked if I needed anything else and before I knew out bounced Deanna to take care of me. I had the mudslide - not the drink but the head massage, deep conditioning treatment and was given the rest of the bottle to boot. Deanna was a delight and has some mad skills on the blow dry with tips to keep it lasting longer as a bonus. BEST BLOWOUT IN TOWN!!! Just fabulous!!! Thank you Drybar Studio City! read more

I forget what life was like before I knew what a blow out was. I like to call it, the dark times. This place is probably the best thing that ever happen to my hair. It is consistent, it's fair priced, they listen to your needs and they do an amazing job. Love it. read more

After breaking my hand and elbow on the same arm I decided I would be treating myself to a wash and blow out at Dry Bar Studio City. I made my appointment in advance and on the day of my appointment at around noon I received an email from Dry Bar thanking me for cancelling my appointment. Huh? I did not cancel my appointment! I called the number on the email and got a voice message saying they were too busy to pick up the phone but to leave a message. I did. I told them I had not cancelled my appointment and I would be there at 6:15pm. I left them my name, my phone number and my appointment time. At 2pm-ish I got a text from Dry Bar reminding me of my scheduled appointment so I assumed all was well. When I showed up with my left arm in a sling, the front desk girl said she did not have me down for a 6:15pm appointment and would be unable to help me. She had someone else scheduled for the 6:15pm time slot and nothing else was available. Rather than cause a scene, I politely repeated my story, showed her the text from Dry Bar at 2pm-ish confirming my appointment but she said I couldn't be helped. I turned around and walked out. I only write this as I am a senior citizen with a broken hand and elbow - who "legit" had an appointment and showed proof with a text from Dry Bar. The fact that they would send me on my way is maybe the worst customer service I have ever received in my lifetime. They should have figured out a way to work me in since I did nothing wrong! They could have called me after I left them a message on their voice mail. No, they confirmed my appointment by text which gave me every reason to believe that my appointment was secure. Beware - for no reason at all you could be bumped from your appointment and there is nothing you can do about it. read more

Better than the other one I went to, but it's still a low priced rush and go operation. I don't know that these ladies are super familiar with what it takes to keep hair as healthy and unscathed as possible while giving a blow dry. They do a great and quick job aesthetically, but your hair will pay the price in the long run and you'll have to chip quite a bit of it off. read more

First of all I was so late for my appointment I almost started to cry!! It was my wedding day and I was a mess of nerves. it was also Valentine's Day and I was so afraid they wouldn't be able to work me in after I missed my appointment. I had 4 girls with me and you know what they made it all happen! I have been coming here for a few years now and I have always had a great experience. I brought a flower crown with me and a few ideas of how to wear it and the stylist was amazing. She took her time and it turned out so beautiful. I really can't thank you ladies enough. Thank you for being there for me on my big day, even after I was late to my own party :P Customer for life!! read more

The receptionist Daneka solved my time crunch problem by offering a different service. I drove to three different locations today and she was the only one to think of an appropriate solution to my problem. Thank you for making my birthday special Daneka! read more

As someone that frequents Drybar across the country as it's the easiest and most professional salon experience I've encountered, I have to say I will never again return to this Studio City location. The gentleman that took me to wash my hair never said hi or his name, just "follow me" rubbed my hair, rinsed twice, then left to get a brush and force it through my hair. Forget the scalp massage/scrub that I came in for. I heard my hair snapping and asked him to stop. He proceeded to tell me that he's "been doing hair for 20 years, I know what I'm doing" I replied I've had my hair for over 30, please stop. I asked him if I could have someone else finish my hair but he took so long I decided I should leave. I tried to pay for the time I was there, but I assume the manager, apologized and said I didn't have to. While I appreciate that, it was still a bad experience. Please teach your Studio City staff curtesy and tact! Or at least have them take notes from the team that came to open up the DRYBAR in Honolulu or anyone that works at the Encino or Topanga locations. I've never had the same issue anywhere else. read more

Kenton was amazing great vibe, awesome guy!! Will definitely be back to this location for the exceptional service I received from him! Would highly reccomend this dry bar and service with Kenton! read more

Genius concept! $35 blowouts... free drinks... chick flix... what else can you ask for? Love the Drybar!!!! read more

I made an appointment with another place to get my 4 year old daughter 2 french braids in her hair for her graduation pictures. They ended up flaking on us, so I ran to the nearest dry bar. Let me just say, I'm highly impressed with their generosity and attentiveness. I didn't have an appointment, but they took us in right away and did a wonderful job. This was my first dry bar experience and I am a true believer now. They really kept a high standard while we were there. I highly suggest going here before anywhere else. They are just fabulous and great with kids. I would give them 10 stars if I could. They really saved me from a tragic meltdown from my daughter who I promised that I had someone to do her hair. She was happy and I didn't want to let her down. Expectations were met more than I expected. Thanks again Drybar for a wonderful experience. read more

I am world traveler from London, I tried to make an appointment but they would not take my credit card because I am from Europe so I offered to pay cash they do not take cash. Never have been I treated like this before. Do they not want international travelers?!? Horrid customer service! read more

Worst experience! The stylist was not on time, the receptionist was too busy on her cell phone to acknowledge the wait, stylist used a dirty hair brush with someone else's hair in it, blow-out was rough and worst of all, the end result was not what was requested. When I complained, the manager was rude and unhelpful... and waited until I left to then charge my credit card without authorization. To make matters worse, the central customer service team -- by telephone and email -- did nothing to try and resolve the issue. Unbelievable that Drybar would rather lose a customer than fix the problem. Stay away from the Studio City location! read more

This review is due mostly to dry bar never taking their clients on time. The last four times I have been at Drybar my appointment was over 15 minutes late. I am writing this review waiting for my appointment at Drybar as I type which was over 10 minutes ago. I actually washed my hair before coming here because I anticipated that they would be late again and needed to be out at the time I was given. So the 15-20 min they're late I save time washing my own hair. The price is too much for the service. This place has a lot of potential but it is not okay to be consistently late, the lady next to me said her appointment was 30 min ago. This all comes from management. They do not give enough time for stylists to do their clients hair. 45 min is clearly not enough and it is not hair to make us all wait. read more

I love the idea of the dry bar. You're in and out pretty quick and its easy to schedule appointments. But I feel like the staff should be trained on doing black hair. I try to be understanding because I'm aware its not as easy to do but its also not fair that we're not able to fully enjoy this luxury. My first experience at the dry bar was pretty good. I definitely still had to go back through my roots when I got home but I could work with it. And it was $45. Once I wrapped it and slept on it, it was great! But my next trip didn't go as well. When she turned me around to look at my hair in the mirror I was so sad lol. I really wanted to know if SHE actually thought my hair looked good. It looked worse than it did before I came in there. Literally she didn't even try to touch my roots, which is obviously important when doing curly hair. And when I touched my hair, I could feel that it was still dirty, it felt so greasy. I had an afro with straight ends basically. I had a dinner to go to that night as well so it was really disappointing. I guess its like a hit or miss. read more

Love love love this place! The decor the staff. They offer you coffee water or a mimosa complimentary! Astrid did my blow dry and I was very happy. I am very picky with regards to the way my hair is washed and blow dried and she really got into it. I will definitely be back! And the fact that they open at 7am which means I can go in before work and after i drop my kids off at school is a bonus! read more

I won't be returning again. I came back to this Dry Bar location to get my hair done for my boyfriend's birthday party. Oh, this was my second visit to this Drybar salon. I wanted volume and pretty loose waves. I met with my stylist and explained to her what I envisioned and she seemed to understand what I wanted because she clarified "you don't want the ends straightened, right?" and I confirmed. Firstly, let me say that the music is waaaaaaay too loud. I understand that blow dryers are on and they want to maintain a fun environment, but everyone is yelling over the music and it was physically uncomfortable sitting there waiting for my name to be called with my ears pounding. The volume really ruins the experience you are supposed to have at any salon: feeling calm, pampered and at ease. My hair wash was really something to be desired. Water got in my eye and down my neck. While my wash was taking place two other stylists were standing around gossiping about someone in the salon with the lady washing my hair. I found this to be profoundly unprofessional and made me feel like this is something that happens often. I don't think clients should feel like when they turn their back that they're going to be talked about. And that is how I felt. Finally, while I was getting my hair blown out it was very painful. I have a lot of hair that is also fine hair which can tangle however I have had many salon blow dries in the past that did not leave the stylist pulling out tangles with a round brush. My stylist kept asking me if I had gotten my hair cut recently. I told her no, and she said "are you sure? I feel like that's why you're getting tangles so easily". I'd never really heard of that reasoning before but assured her that, no, I had not recently cut my hair. I left the salon actually not being displeased with how my hair looked. It was pretty. But it fell flat literally within twenty minutes. The curls on the left side of my hair completely let out leaving my head looking lopsided and undone. I saw the stylist using Moroccan Oil hairspray, but clearly that didn't do much. When I got home I had to attempt to fix half of my hair so that it didn't look so strange. Disappointed, I ended up just straightening the uneven, lopsided curls out of my hair for the night. read more

As most people know, a blow out is not a necessity...after all we can all blow dry our own hair. The bottom line is, we get blowouts because a.) it looks better than if we did it ourselves and b.) its about the experience...the wine, the head massage, relaxing etc. I had an appointment on Saturday at 6 pm and ended up getting there 10 minutes before my appointment check in. While everyone else with a 6 pm appointment got pulled in on time or at most 10 minutes later, I was left sitting there until 6:30, 30 minutes after my appointment time and 40 minutes of waiting. No one came to apologize or let me know they were behind. When i finally approached the front desk to complain, they said someone was going to be with me soon. When my stylist finally called me name I told her I had to be out the door in an hour (the normal appointment time) because I had not anticipated waiting 40 minutes. She told me that if that was the case she wouldn't have time to wash my hair and would have to do a quick spray down with water. Um....????...what do you mean. I specifically did not wash my hair today so that I could have you wash it..its greasy and gross. Isn't the point of having my hair done by you guys so I can feel pampered and relaxed...not rushed, stressed out and offered poor service? I politely told them I was going to forgo my appointment. There was a short apology from the front desk but nothing more. I ended up walking out and going home..quickly showering and blow drying my hair myself and barely getting ready in time for my dinner. Oh also...it was my birthday. Was a great start to the night :) read more

I will probably look like cousin It if I attempt to come near a comb and a blow dryer at my own risk. That's why man created salons. And bless the marketing genius behind such a simple concept as a blow dry bar. It's chic, modern, and funky wrapped up in a box. 30 minutes in and you're out (so they say) I clocked in at 1 hour and 30 minutes which isn't bad since I tend to have ALOT of hair to the point where I once had a hairstylist pick up her phone and cancel her next 2 appointments as she was bobbing and weaving through my locks. My first experience was in WeHo on Sunset: + free parking in the plaza + no wait time, place was busy but not hectic + stylist Tiffany was a sweetheart + My hair came out gawgous and received compliments for days + Price was fair considering the mission + Was offered something to drink and the coffee was delish 2nd experience was in Studio City: - super crazy busy, arrived 10 minutes early, got in 35 min after appointment time (it was a Saturday) - No free parking on ventura. Either valet or meter if you get lucky - Asked for something to drink by the receptionist which I proceeded to tell her what my choice was, she said OK, walked away then came back with nothing and started talking to other clients. Did I miss something? - As I sat there looking around and studying the place a little more I've noticed there's no hair brush sanitization! Now I'm a medical professional and will probably double glove and double mask at the site and sound of a sneeze so this to me is of utter importance. People, as unpleasant as it may sound, I seriously don't want your oil, dirt, skin flakes and hair product residue transferred to my scalp. So watching one stylist work on girl A then put her brush back in her drawer then to take it back out and use it on girl B in the midst of a heavy trafficking day such as Friday or Saturday, well it just gives me the heeby jeebies. PLEASE MAKE SURE YOUR STYLIST DISINFECTS PRIOR TO HIM/HER TOUCHING YOU! Other than that, happy hair blowing! read more

Here's my problem with Drybar: it's touch and go! Sometimes I go and have amazing hair and walk out feeling like hot s***. Other times I feel good for an hour until all the curls fall or I'm a frizz ball or something else disastrous happens. I think the problem is a lot of the stylists don't use enough product! And as much as I ask then to put in my hair they ignore me. It really sucks. Today I went and did my hair and the lady was so sweet and went really quickly. Two hours later there were no curls left! I mean my hair is naturally curly and holds curl really well! She barely used any product even tho I kept saying how much I needed it. To spend $50 with tip and have nothing to show for it really makes me think twice about going back. I don't have money to just throw at something that really doesn't work!!! read more

The blowouts were pretty good! Let me just start off by saying that. We all loved our hair and had a pretty positive experience other than they started our hair way after our appointment which made us late for our next activity (almost missed out on our scheduled tour!) I just felt that this was pretty unprofessional, especially because we made the booking very early and told them we had a time schdule. The girl who did my hair was SO friendly but my hair fell flat less than 24 hours and my hair holds a curl REALLY well. Two of our girls didn't love their hair but I guess everyone does hair different so can't expect all of them to be equally good! read more

things you should know before you read my review: i HATE getting my hair done, i am a fair skinned black woman with long, unrelaxed hair, i have extremely high expectations, and good or bad, i tell the truth... my hair is SHINY (bling bling bling) and straight and it is GORGEOUS...thank you JOSH!!! this white boy worked out my blow dry and finished with one of the best flat iron jobs ever!!! *************** pros: *online booking rocks! *environment is SO pleasant and cool yet unpretentious *super efficient staff makes the whole experience a breeze *i joked that i needed a drink &BLOOP BLOOP...a glass of champagne appeared *super cheap ...i would pay 50 for what i got! cons: *i have to do schoolwork all day and have no where to show off my hair ************** read more

I really wanted and thought that I would give this place 5 stars from reading the reviews and from the experiences of my friends. Sadly my experience is only one star worthy. The 2nd star is because the place is so cute and fun. But none of that matters if you don't get what you pay for. The girl I got was very nice, I don't want to mention her name and cause any embarrassments since this is not going to be a favorable review. After I explained that I wanted the Southern Comfort with lots of curls and volume and I told her a little bit about my hair. She was very slow which I didn't mind because I know my hair is thick and takes a while to dry, plus I was ok on time. But as I was watching her, I noticed that she wasn't doing a good job drying because she was taking such large amounts at a time and many times she would tangle and get it knotted up. When she had finished drying it it didn't look like it was dried with a style put in like how my stylists do. It was flat and no volume. I thought, ok, maybe she'll do an awesome job of curling it with the iron. I was wrong. When she would curl it with the iron she wouldn't hold it long enough so curl wouldn't take. Then she would do the same strands over and over again but after hair has been heated so many times, the curl just wouldn't take. I tried not to watch her. I had to remind her a couple of times that she needed to hairspray my hair after a few layers because my hair wont hold curls without product. The worse part came when she started to tease the top of my hair to get the signature Southern Comfort poof. She was ratting up my hair and I could see she was getting frustrated that she was not doing it right. She then excused herself and returned with another stylist and asked him to tease my hair. I was shocked that she didn't know how to do a style that they offer. I figured that if Drybar hires people to do the 5 or 6 looks they offer, these stylists must be trained to know how to execute these looks. Was my hair that hard to do? If so, then they should have set me up with a more experienced stylist?!! She finished up by doing my bangs last and doing exactly what I asked her not to do, flatten them on my forehead. I had to fix them there myself. By the time I got home, most of the curls were flat straight and by the time we arrived to the event, less then 2 hours since I left the salon, the poof was gone and no curls left and didn't even look styled. My friend who was there with me had amazing curls until the minute she left the party after dancing and all and her hair type is like mine. Plus her stylist took half the time. Looking back at the pictures now, I regret going and wasting my money. Many of my friends didn't even realized I got my hair done. How sad. So I guess it all depends who you get. Drybar needs to train their stylists and make sure they know how to style the styles they themselves are offering. Not sure if I should give it another try, bummed I wasted my hard earned money and time. read more

Ive been to this location twice now. Last week was my 1st time, tonight was my 2nd. Last week I arrived on Wednesday.. they were a little busy but I didnt have to wait long. I checked in, they asked if id like something to drink, I had green tea, I sat down and my stylist arrived rather quickly. I cant think of her name but she was super friendly! I felt kinda bad because my wisdom tooth is growing in so I wasnt much of a talker. But im engaged and she was giving me helpful tips since she was recently married which was sweet! I asked her just for some beachy waves, and thats exactly what I got! My natural hair is just past my shoulders and thick and curly, and to top it off I have extensions! So i know its a lot of work... but she was quick - maazing - and cheerful with the chore! Now tonight, I couldnt remember her name to request her, but I didnt see her there tonight anyway.... Parking was a little more difficult but as expected on ventura! I walked in and checked in... was not asked if I needed anything at all. No drink. Nothing. And I woujldnt have cared much until almost the end of my service when the girl that sat next to me had a mimosa that was looking pretty dang good! :( On to the blowdry... I showed her a picture of khloe kardashian with long loose brushed out waves. She then began the blowdry. She was very gentle which I appreciated because I have had extensions get ripped out before (not at drybar). And she finished rather fast which was nice. But when I looked in the mirror all of my curls were going the same way which is just such a pet peeve of mine. Like all of my left side was away from my face and my right side was all coming in to my face... No biggie. I just went home and fixed it to where they matched... thank goodness I was going straight home for the night anyway. But once I got outside in the colder weather, I could tell at the roots my hair and extensions were still wet! Not a good combination since my hair is curly it just gets a nasty frizzy mess in there. Im usually not so picky about that because I know its not the easiest task and come on im paying at least 35$ so I know.... But its usually maybe just a bit damp. This was full on wet still. So i had to hurry home to dry it. Then recurl it. So overall its was just okay for me... maybe if I found out the 1st girl's name id go again... or try the west hollywood location... but tonight killed it for me. :( read more

It was my first time ever at a Drybar. Made a late appointment as I had two events to go to over the weekend. I got a very sweet stylist who took her time and tried her best. I did explain that I wanted a regular blow out but not flat, thin hair (my hair is somewhat thick). After an hour of blow drying and flat ironing and a lot of pulling, I walked out with the flattest/thinnest hairstyle (lots of products and sprays were used). I immediately drove home, washed it again and styled it myself. That's not the worst part. I've since washed my hair twice and my hair is SO thin and flat. I don't know what products they used on me, but my thick hair hasn't returned. I'm really annoyed. Oh, I wasn't offered anything to drink until half way thru the appointment and they guilt you into buying their products. I didn't appreciate it. The stylist was super sweet and did try her best, I just didn't have anymore patience to sit there and have her fix it after 1.5 hours. Not everyone gets it right, I understand that and I'll cut my losses ($49). But I'm really baffled why the texture of my hair hasn't returned and why I still have really thin, flat hair. I'm hoping this is temporary. As I've read in other comments, those who came in, walked out looking spectacular, just not me. read more

If I could leave no stars I would. I have been going to drybar for a really long time but this time was horrible. My hair looks worse than it did when I came in and when I told the girl I didn't like it she did nothing other than say I can run my fingers through it. Yea, thanks. Glad I paid money just to go home and redo it. Oh and a $10 head massage doesn't cut it . I just paid $50 for nothing. read more

Update ** I was given a complimentary blow dry. I went back, this time to the sunset location. The guy at the front was AMAZING at customer service. However, I believe I'm done with dry bar. The people that work there are SO SO SO unprofessional. A. Not only do they dress professionally, they all dress like they are going to the club. B. The girl I got in this experience went on about how cheap people leave her $5 and how USC sorority girls tip her $8. I'm not quite sure how much a girl who blow drys my hair for $40 thinks I should tip her? Completely unprofessional. Oh well sorry dry bar, maybe if the environment becomes more professional I'll return until then I'll go get my hair blow dry at my original hair lady for $25. read more

My first experience at the Studio City location was wonderful. However, I went there recently, excepting the same service and I was a bit disappointed. I'm a punctual person, my appointment was scheduled for 2 pm and I arrived about 5 minutes earlier. I checked in and noticed that there were two women that arrived 10 minutes later that were taken right away to the shampoo area. I waited patiently until 2:20, when I finally asked why those women who checked in after I did were already getting their hair washed? The girl at the front desk told me that it was going to be another 5 minutes. It was now 2:30, a half hour later I was finally taken to the shampoo station. The stylist could tell body language that I was upset, but I told her that it wasn't her fault it was a lack of communication between the front desk staff and the stylist. Maybe because the music was so loud. The stylist was very attentive and friendly and made sure I was happy with the style I asked for. Also, make sure the stylist disinfects the brushes/combs, because the girl who sat in the chair next to me, her stylist dropped a comb and proceeded to continue without getting another one out of her drawer. I've been to many busy salons, and if your stylist is running late, just let the client know as a courtesy. Especially if you see them waiting for 30-35 minutes. -They have complimentary valet parking (just tip $) -Paid parking on Ventura Blvd (except Sundays) - Open late and on Sundays Overall front desk customer service: 2 out 5 stars Hairstylist: 4 out of 5 stars I'll give this place another try... read more

I took my daughter into this location for a Shirley Temple with a waterfall braid for her birthday celebration. The curls went okay but apparently there is only ONE person that knows how to do this braids, and she was trying to figure out how to do it properly on my daughter. This should be routine for EVERY ONE of their "stylists" since it is advertised as a specialty. The braid looked sloppy and was barely noticeable by everyone we talked to. My daughter and I were less than pleased. I hope they figure this out and train their entire staff soon. I think I need a refund!!! read more

Very convenient to book appointments but they are never on time, take you 30 minutes later than your appointment time and also take 1.5hrs-2hrs to blow dry your hair. Wouldn't recommend. read more

I use to enjoy coming to the drybar, but lately their customer service has been terrible, specifically in Sherman oaks. My appointment for some reason was not coming up (I booked on their iphone app) so they were not able to locate my appointment. The girl up front was rude and dismissive (I did not catch her name-monday) This is the 2nd time this has happened. I decided to wait and be seen as a walk in- but due to her poor attitude and customer service I decided to leave and go to another blow out bar in the valley. I've been a regular here for the past couple years but will not be returning to the drybar. read more

Do not go here if you value your time. My appointment started 45min late, as did everyone I was waiting with (4 other women). Totally unacceptable. Everyone was complaining, one woman left. The desk receptionist was very apologetic saying "yeah, it's Saturday, it's always crazy like this on Saturdays". This made me even more furious. If it's ALWAYS like this, then you KNOW you over schedule and leave no wiggle room in booking your appointments which is horrible business practice. I will never go back here. Not worth it at all. read more

I really wanted to love this place, entirely. Really I did. From the decor, the little coasters, all the way down to what Alli had to say about any of her locations-a great blow dry for $35. It is a great price for what the experience is supposed to be. I've been to the Studio City Drybar twice. Flashback to the first experience last, I took my daughter who is 5, as a date night; we wanted to dress up go to the movies and before all that get our hair done! Sounds great right? It was, up until we were leaving. As we were started walking I saw my daughters hair. We literally walked to the next light(I think Ethel?) it was going flat?! She did want curls and for them to look like Alice in Wonderland. They fell completely out. To the point that when we drove home (a whopping hop skip and a jump to Burbank) it looked like she just had stringy hair with little to no curl at all. For $25, not to mention a $10 tip, for her hair seemed not worth it at all. The concept is absolutely great but the final result is less that what was expected. Fast forward to this past Friday night. I had been gone for about a week on business and braved 3 hrs of Friday traffic to make my way to Drybar. I was tired, wanted to look decent after my long trip, and just needed to be pampered. I decided to give the place another go. I figured hey it's only going to be me so why not. I called to make an appointment after the app was not working properly all day. So I knew that the place took walk ins, I tried my luck. I got there about 7:15 talked to the receptionist working who told me they were completely booked and that I could wait to see if the 7:30pm appointments were going to show up. I didn't mind waiting until 7:30. What's 15 minutes in a salon? So I took a seat and waited until 7:30 the receptionist looked up at me a yelled from across the room,"DO YOU WANT TO WAIT TILL 8!?????" Hmmm wait until 8? By now I thought coming here was a bad idea. I should just leave and deal with my hair at home like any other day. But I decided to stay. I asked her realistically," If I do stay what are the chances that I will even get a spot?" I wasn't even mad I just really wanted my hair fixed from the birds nest it became from my trip. The receptionist looked at me and just said I really don't know, some of the girls are waiting for their regular clients that request them. I get it and totally understood but 4 or 5 girls running around, talking, going outside to smoke, and majority of them looked like they weren't doing much. It's fine I've worked in a salon before so I gave them the benefit of the doubt. The receptionist assured me that if someone was late that I would take their spot. So I sat down and waited. Probably right about 8 a lady came rushing in and tells the girl at the front," Hiiiieeee I know I am totally late and missed my appointment but I really need my hair done." This lady was not quiet by any means but she starts chatting with the receptionist and she apparently forgot that I have been waiting an hour tells the lady," No problem! I'll get you right in!" Ummmm did I miss something here???I understand accommodating people and wanting to please the regulars but what about the people who wait and want to give you business? She finally looks up and sees that I heard it all. Wow to my amazement she said she could try to squeeze me in 10 mins. What are the odds as this other lady goes in before me who was late for her appointment and gets seated right away. So after a few minutes of watching the receptionist go back a forth to the back they finally seat me with a nice girl. She seemed a little flustered getting started with the process. Kind of like she just wanted to get out of there and had something else to do. I knew right off the bat that I wanted a Mai Tai. I came in with big hair so I needed something that was a little more tame but a messy structure. I mentioned to the stylist that the style didn't stay with mine or my daughters the last time, so she made it a point to make sure that wouldn't happen. It took roughly under about a half an hour to finish up the look which I thought was fast. When she finished up turned me around and my hair was a VERY curly version of the Mai Tai pretty much a southern comfort. It was curly and with a BIG proof at the crown. I told the girl who seemed very pleased with her variation of the Mai Tai about the fact that it didn't look like what I had asked for but assured me the curls would stay. Ok fine, I just wanted to go home. I got home looked in the mirror and seriously looked like i had spent all day in a humid stricken place. It was extra curly now some going weird ways and terrible frizz goin' on. $45 not well spent on something that ended up being such a pain.It would take a lot for me to go back to Dry bar. I TRULY wanted to love this place but I'll pay the extra $30 to get done right and it last more than just the car ride home. Sorry Alli. read more

I came here twice already and I did not have a good experience either of the times. I told the stylist that I had very thin hair and that it didn't hold curls very well, and as soon as I was done with my appointment and stepped outside the curls let go and I was out with flat hair. Not worth it, you're better off paying more to get a better result. read more

As a follow up I STILL have not heard back from anyone to help fix the problem or make it good. I sent my contact information and still nada. It's been over a week. read more

Worst experience ever and I've been coming since you first opened this location. I waited 40 minutes. Another woman before me had waited more than 45 minutes and was going to be an hour late for a dinner she was going to. All customers waiting were complaining - it was literally standing room only. There were two women at the front desk. One I think was new because I've never seen her before - wearing a denim jacket, shortish black hair, heavy eyeliner and cute earrings. It took me almost 10 minutes just to be able to check in and she didn't even look at me or make contact even though I was friendly and gave my name and didn't even ask how late they were running. I said thank you after she checked me in and honest to G-d she didn't even look up. The experience only got worse. Not one person apologized to any of us waiting around. I literally called another salon and was about to leave when I got called back. The stylist again didn't look at me, take me to a chair which is customary, barely spoke to me - I asked her what was going on - why was everything so backed up and her answer (again not looking at me) was "well sometimes it just happens." Seriously? It got even worse. Turns out she was only washing me because another stylist came over to her, handed her a piece of paper and said so and so is here. So I said, "wait, you're not doing my blow out?" She said, "no but Trish is - she's the manager - she's great." So I said great! I was thrilled I'd be with the manager so I could find out what was going on as while I was standing up front waiting earlier people were talking about how the company had gone public and everything had changed - I don't know if that's true or not. Anyways, Trish didn't even look at me (yes, not one single person I encountered during this visit other than other guests, made eye contact with me) and I said in the chair and said Hi! So what's going on? Why are you guys so busy today?? I was thinking maybe a bunch of graduations, who knows.. She basically just cut me off and said "how do you want your hair?" Then she started brushing my hair so hard and blow drying it so fast and pulling my hair to the point where I almost spilled ocffee all over my dress. She did an awesome job of blowing out my hair but by the time I left I felt like I'd been molested by Harvey Weinstein and didn't even get a job out of the deal! Honestly, this is the last time I'll ever visit. The customer service has been horrid for at least a year and I don't know why. Sadly I'm sure no one will ever read this but it really did feel good to get it out. read more

Hire someone who smiles to run the front desk...for Rey impressions matter. They look like they don't want to be there, don't want to answer a questions. read more

Drybars are all very standardized. I always have great hair when I walk out. I have been to multiple locations including San Fran, Santa Monica and Studio City. They give good blow jobs. :) read more

I love the concept of Drybar, and was so excited to hear that one would be opening up in the Valley. I immediately made an appointment through the website (which was SO easy!) a couple of days after the grand opening. That month, they had a special membership, 4 blowouts for $100, and I went ahead and bought it. The location is nice, but be warned, parking can be a problem on Ventura Blvd. I don't mind parking a block or so away and walking, so it doesn't really bother me. The salon itself is very hip and modern with cool decor. They always have some chick flick showing on the big screens, which is a great way to pass the time. The front desk staff is pretty nice and they do offer a drink when you walk in, though I've only been offered the fruit water (served in these cute rocking glasses!) and not mimosas or champagne, like other reviewers say they were offered :( I did see some people sipping on them, and figured they probably bought them. Next time maybe I should speak up! They've always started on me right away, even once when I was a good 20 minutes early for my appointment. Now, for the blowouts...All 4 times, someone different has done my hair, and they were all pretty good (I don't remember not liking any of them). They have a "menu" of styles to choose from, mai tai and cosmopolitan being my favorites. Wash is included, and they offer additional treatments and massages and stuff (called "floaters") if you'd like, but I didn't want any. All 4 times I walked out of there with a decent blowout. The best blowout I've ever gotten? No...probably not. BUT, I was happy with the results. (One of the employees told me my hair looked really good, and they hadn't even done my blowout yet...haha!) My only gripe is that none of the blowouts lasted passed day 2. One of the times, the curls didn't even seem to last the car ride home! :( I too suspect that it is too much/wrong products used. I normally hate putting products in my hair, and my regular hairdresser doesn't use any on me (my blowouts elsewhere last a good 4-5 days). I might just ask them not to use any product on me next time. Like I mentioned above, this concept is great. $35 for blowouts is a good, average price (I've paid less and also way more elsewhere). Yeah, yeah...the $10 tip suggestion at each station may be a bit tacky, BUT at least they do stress that it's "such a personal matter." So, forgive them, and just tip whatever you feel necessary :) It's nice that they send you a reminder email before your appointment and then a thank you one right after. I appreciate stuff like that...hehe. Overall, I've had good experiences here and will most probably be back. read more

Usually I get a decent job done; But what I've noticed that when I leave a note (that I need a hair stylist coz my long thick hair is not manageable for a junior stylist), it seems that they haven't read the note. If i tell them upon arrival that I requested a sr stylist, then they notice the note on their screen. what's the point of leaving notes/comments regarding my reservation, if they don't read/honor it? read more

I have to review this place and have been here a ton of times and never had a bad experience. Wonderful service every time. Very nice stylist and always they make sure they take care of you. They always offer a drink and ask if you mind a product. Ty for always being such a wonderful and convenient location . read more