I've never had an issue with a Drybar experience until this time. I have fine, 3C curly hair. Twice a year, I visit this Drybar location, and I've never had a problem in the five years I've been going here, except for my experience two weeks ago. When I book an appointment, I always ask for someone experienced with curly hair because I've found that stylists who are not POCs sometimes are scared to work with curly hair, and it can turn into a nightmare even though my hair is really easy to manage and blow out. My stylist washed my hair, and I was immediately concerned because she seemed unsure of how to wash hair properly, but I decided to let it go since my hair felt clean enough and I hadn't come in with super dirty hair. The blow dry wasn't terrible, and the style looked great. However after I washed my hair, I noticed significant heat damage from how she blew out my hair. I've never experienced this in all the years I've been coming here. for clarity purposes: I do not add heat to my hair after I have it done. So I know that the heat damage should not come from anywhere else but this service. I've worked very hard to take care of my hair, and I'm honestly at a loss for words about how much damage I have. Please make sure that if you ask for someone with experience with curly hair, they truly have that experience. I wish I would have double-checked whether the girl doing my hair knew what she was doing because in my gut I felt that something was wrong. read more

Probably the best Drybar blowout I've received from Kayla today at Tribeca. I asked for a simple blowout with volume and she gave me more volume I've ever seen on my head, and barely used any product (also my request). She was great! read more

I was beyond clear. I want you to do this. A lot of times people do this. Do not do that. So of course he does it and I can't tell because I'm not facing a mirror like other salons I've been in including this franchise So you turn me around and it's exactly, exactly, exactly what I said to not do So then I said, can you just change it to what I asked for which really would've taken about eight minutes. He did my bangs in the way that I'd asked. My hair looks disgusting. I'm pissed off as hell. I went to the one in Bloomingdale's in Soho. Fabulous. I didn't know my hair could look like that. It was so fabulous. But I'm not basing my review on how amazing that work was, because I know the person that did me was extraordinary and I'm just hoping for basic listen to your client. Do what your client asks. If you have questions, ask your client. 0% read more

Had a fantastic experience here today! Everyone was so nice and my hair was done AMAZING and better than I could have hoped for! The vibe was lit and a pleasant environment in general. Highly recommend! read more

It was my first time at Drybar and I'm sad to say that I'm really disappointed with the experience I had. I'm writing the review I wish I saw before booking here. I am celebrating an anniversary and this place really fell short of my expectations, as I've gotten many blowouts in the past that far surpassed this one for less money. 1) Note: the website is misleading. I booked a Dry Style as I was on a slight budget which was a little over $40 with tip. The website read "Need a quickie? Pop in for our 30-minute service! Come in with clean, dry hair and we'll add waves, braids, curls or straighten. Starts only at $35!" - I came with hair washed and dry ready to get it blown out with curls like they advertised, and they informed me right away that they could only use heat tools (the curling barrel was very thin as well for my taste and didn't give me the look I was going for) and not a blow dryer which made no sense to me at all. This was incredibly disappointing as I came in looking for a big bouncy curly blowout and was told immediately to essentially lower my expectations even after I informed them it was my anniversary :(. I asked if there was anything that can be done later on and I think she felt bad (I won't reveal names as the woman who styled my hair was very kind) and she blew out my top bangs to give it some volume, but it wasn't what I came to get. 2) The staff was friendly for the most part but seemed to want me in and out of there ASAP which made me feel a little sad as I still paid for the service. An example of this was that instead of straightening my hair first and then curling it or even straightening at the root, she used the thin barrel of the curling iron to get it semi-straight but I still have some baby curls there :/. I appreciated that a staff member offered me something to drink--that was certainly a highlight! But I feel like I paid $40+ for a little bottle of water and some curls. 3) I had no heat protectant in my hair and no product was offered to be put in my hair which can really make or break a style and how long it holds. I had to request that product be put in my hair and even then I only got a heat protectant and a hair spray? I'm not sure as she didn't tell me or show me ://. If you know and love Drybar, I'm glad it works for you! I just couldn't understand how I informed them ahead of time online that I was celebrating a big day and they plopped me in a dim back room where the mirror was so high I couldn't see the full style until the end. The end result wasn't bad at all, but it wasn't what I was expecting and it wasn't the experience I had hoped for. I won't be back. read more

Consumers Beware...I am a regular and barfly member, on Friday i had asked for a very experienced stylist for my blow out as my regular stylist was out, the person they gave me did not know how to blow dry, she actually got the brush tangled in my hair and I had to help her get the brush unstuck. My hair came out horrible , i just wanted a simple blow dry with body... Never had a problem before. i had a party to go too that evening hence why i was getting my hair done. I left dry bar, BY THE TIME I GOT home IT WAS WORSE and I redid my hair including adding hot rolllers to get the body i wanted. I called dry bar when i got home left a voice mail asked them to call me back, i never had an issue like that , and it cost me good money. They never returned my message, so today i called and spoke to the mgr,she said my vm was noted in my record, apologize that my message was not returned, she said she needed to get approval from the owner for a do-over, i said i want me hair redone. She said the owner said the policy is to get a re-done it has to be within 24 hours, i said i called and no one called me back, how convenient of them them , she offered me a free add on. I said you tell the owner she just lost a customer , as i was a loyal customer. The owner hires inexperience stylist, we the consumer needs to pay price for their bad hiring decision. As a consumer i expect to get the service I paid for, and i did not, they did not honor my phone call message when i called as soon as i got home. I am also going to cancel it on my credit card, i don't mind paying for service, but if i don't get the service i paid for then i should be able to get a credit or redo. If you don't call me back within 24 hours thats on you not me, once again shifting blame to the consumer. Shame on YOU DRY BAR TRIBECA! read more

I was visiting NYC to attend my cousin's wedding and thought I'd get my hair done for a change especially at their reasonable prices. I went to the TriBeCa location and was literally blown away by the fantastic service and attention. I'll be back! read more

This is a very pretty place with all the niceties of an upscale blo dry place. I went to use my app to nook an appt and the app didn't work. I called the main number for the salon and explained it to them. She told me not to worry- there was a special I wanted to get- $10 off for the blowdry and $10 to use in January 2020. When I got to the appt, they told me no it has to have been booked on the app even though I explained my whole story. So then I had to call the main number again- speak to them for over 20 minutes, 4 people later - they made it right. The $10 came off this blow dry and they told me Not to worry about the one in January . We shall see. The blow dry came out very nice and I like the stylists there so it would be a shame if what they sag doesn't come true. read more

As a loyal dry bar customer this was by far the worst experience I've ever had. What made it even more disappointing is I trusted Drybar to do my updo as a maid of honor in a wedding I was attending that evening. From the moment I arrived I was not even greeted & rudely asked about my appointment. My stylist barely spoke with me & made me feel like I was inconveniencing her by being there. If you're looking for a glam experience where you're treated to a self care day-- skip dry bar. Over the years their business & care for customers has dramatically declined. Thanks for ruining the start to my special day. I went home & redid my own hair. read more

Somewhat friendly if you can hear over the blow dryers. First time at this location so I can't be too negative since she didn't know my hair. Inez was very nice and I tried to explain but I do not think she understood me. Probably my lack of descriptive qualities. I would try again but will take a different approach and definitely say no to hairspray even if she insists! read more

Yes, yes, yes, and yes. Arrived to NYC on Saturday morning (looking like a scrub who just flew on a 6am flight). The airlines lost my luggage. How is a girl supposed to be NYC chic without her luggage and beauty tools? Easy, Dry Bar hooked me up!! Fortunately there was same-day availability (though very limited). I had a 3pm appointment and they were running a little behind (met with my stylist around 3:25). Was provided with some cucumber and lemon infused water (yum). My stylist gave a fantastic wash (scalp massage included) and the proceeded to blow dry magic into my hair. I came out looking like an effortless mermaid. In all, with long and thick hair, this process (start to finish) took about an hour. This experience really lifted my bad mood. My luggage didn't return in time for my event, so luckily I had some local friends help dress me and do makeup, but Dry Bar really helped keep the focus on my hair, so that all else wasn't noticeable. It is true, when women look good, they feel good, and Dry Bar really gave me the confidence that I was lacking on this day. Not to mention, the blowout was perfect for a full second day. $57 tax and tip included, so worth it. read more

Drybar - Fresh day 1 hair. Gorgeous! - Hair Stylists Near Me - New York, New York

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They are extremely racist, unprofessional and most important of all lack coordination and proper communication skills to deliver the best customer service. I have booked three times with this same Drybar and every single time is an issue and I am never able to make it to their chair. The last straw was that I called to make my appointment THINKING that it was the DB at Brookfield place (because when I googled it they didn't show as closed inside the mall and I called and received an answer) but it seems like they have forward the number to the DB in tribeca and they never had the decency of letting me know through email or even through the phone, I had to get on my flight my hair undone because they have no professionalism and seem to think people's money is tissue for them to wipe their asses. Some MAJOR work needs to be done in dealing with 1. The racism 2. The lack of professionalism 3. Poor communication skills 4. The dismissal of customers. If you don't want to work go be a bum on the street, it's free but if you are working bc you gotta pay your bills because you wouldn't want to be in a situation where you are homeless then you really have to get up every day and choose to go do whatever job you have the best way possible so it benefits you. When you go to work with an attitude of working TIME GOES BY FAST, YOU HAVE FUN, YOU MAKE MORE MONEY (TIP$$$$$) and you can even make an important connection with someone who in a future could open a new door for you the most fun is in not knowing who that person is so you treat everyone with the same respect and sense of urgency THAT USUALLY give more rewards, be a fucking adult about things A THINKING ONE. read more

I got my first blowout ever here and i loved it!!!! I got my hair done by Victoria who was so sweet and all i asked for was a bouncy classic blowout and she turned my hair into something i didn't think it was capable of doing lol. I'm addicted now i don't think I'll ever go back to just normally styling my hair at home lol read more

Drybar - Hair Stylists Near Me - New York, New York

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My first experience here wasn't very good. Had horrible welcome from front desk and a blowout that didn't keep more than 5 min. However, the customer service was very good to honor a complimentary blowout in the future to make up for it. My second visit was night and day different. The welcoming was still not as warm and friendly as I hoped. But then again I moved from LA and it's just the NYC way I guess. My stylist this time was much better. Friendly and really listened to what I wanted. The service started 15 min past the appointment time which was frustrating cuz I was already in a hurry. But once it started, was efficient. She used the straightening iron to curl as I requested and it holds a curl much better. The challenge was blow drying my bangs. But final product really turned out lovely and lasted 2 days. Finally! :) read more

I saw Selena and Mila here, two for two. The most horrible service and terrible blow outs. I asked the cashier, "do you think this looks good?" And she said "I'm sorry" I have seen other stylists here and been happy Aaliyah and Perla but the stylist should specify if they don't know how to deal with very curly hair! Don't waste my time and money! Three stars bc the other stylist deserve 5 but these two ruin it! read more

I took my wife there today. We arrived 20 minutes early, for a 2:15 appointment. We had our child in the car and I went in just to check in because I know they have a strict 10 minute grace period. They asked me if she's coming in, and I told her we would just wait outside and would come in later. Then she told me about the 10 minute grace . I went out front to talk to my wife and a couple minutes later, one of the staff opened the door quickly and yelled out upset "is she coming in?!!" I walked back in and asked them what the issue was. They reminded me of the 10 minute grace period. So, I told them I was very confused, because our appointment time was for 2:15, and I asked them when does the grace period start, when I walk in the door? She literally walked away, and didn't respond. I asked someone else to clarify, and she just looked at me and said "I didn't know the appointment was for 2:15". And still didn't respond. My wife went in just to be amenable. Once in there, they ignored her until they were done with their conversation...no one looked at her! Or welcomed her. Once they finished talking they said "she'll take care of you". The experience was surreal, I couldn't imagine a less professional staff, it was as if they were trying to be unprofessional. read more

My first time at drybar and OMG Erica is the best! I have thick curly hair and she blew my hair out, no rollers needed, in literally 30 mins! The bounce and shine and overall style!! I have never seen my hair this restored, I don't know if it's the products or she's just gifted lol I'm just glad I can skip the haircut for now read more

One of the worst blow outs I've ever received. Let me start by saying that my hair is very easy to style. It's fairly healthy, not frizzy, and holds curl very well. I asked for the Cosmo Tai, which is smooth on top with loose waves at the bottom. I met my stylist and told her that my hair holds curl extremely well, so to err on the side of looser curls since they won't fall out very much. Things started off poorly when I noticed her blowing upwards on my hair instead of down, so that all my little hairs were sticking out and creating a bunch of frizz. What the heck? She also styled huge chunks of my hair at a time, which made it so they didn't dry fully before she moved on to the next section. More frizz. Once my hair was dry she used a small barrel curling wand to create tight curls starting at my roots-- the exact opposite of what I had requested. The final result was tight, awkward curls on one side of my head with slightly larger curls on the other. My hair is frizzy on top, and my bangs are flat on one side and wavy on the other. It's a hot mess. I would have asked my stylist to fix it but I wasn't convinced she had the skill to do so, so I just re-did it myself at home. The only reason this review isn't one star is because the mudslide treatment I got seems to have made my hair softer, so that was positive. Overall a waste of money. There are many other places to get better and cheaper blow outs in the city. read more

Drybar - Frizz. Asymmetrical. Wavy bangs. Why. - Hair Stylists Near Me - New York, New York

Drybar always scares me bc I have had so many terrible blow-outs. But I was lucky to get a 5star blow-out from Jessica today who gave me EXACTLY what I asked for (I requested curls with no curling iron) the salon had all the beverages available (Mimosa/water/coffee) and served them fast, and they were able to accommodate me when I arrived early. So I will say this experience was 5star, keeping in mind that rating is just for this visit. read more

I was lucky enough to get put in last minute for a blow dry last night after work. Nina did my hair and she was amazing! I don't typically go to chain salons because my original hairstylist is amazing but I needed a blow dry last minute, and I had a gift certificate. The price was a little steep for me but you get what you pay for because the salon is definitely a more high end experience. So why not treat myself? The staff were friendly and cute. Nina was very attentive and asked how I liked my hair washed and how I wanted to blow it out. She also let me mix two different look book styles as well. I can't stress how relived I was to get someone who knows how to do frizzy Latina curly hair. Thanks again! Will definitely be back for Nina. read more

Drybar - Hair Stylists Near Me - New York, New York

Very cute location with attentive staff however some stylists are not trained to do 3A-3B curl hair type. I came in because of the appeal of a quick blowout but left with a poofy mess. I usually don't go to salons that catered to finer or "straighter" hair bit recently I've seen more poc stylists which gave me hope, so I gave it a shot. It's really upsetting to see stylists not trained go do all hair types. read more

Been a regular at this location; but the manager (who you have the pleasure of seeing most visits) is an absolute nightmare. She definitely hates her job, but is also the type to talks down to everyone who walks through the door. I generally love the stylists and out of about 20 blowouts this year I have only had two bad blowouts. I did follow up on these (sending photos) and was given a complimentary blowout, through emailing the buttercup address and many, many calls to customer service. However after the legwork and the sub par blowout, the manager will refuse any compensation for cited past terrible experience -regardless of the time spent and evidence sent and treat you like an absolute criminal even when it is in your profile. I asked what further steps I could take to clear this up and she told me I could call the number on the website but that she has her own personal contact and she can only discuss this with her? Interesting. At one point the woman on the phone with me (Drybar number) asked me to pass the phone to the shop manager and said she could clear it up and tell her the notes in my profile but Laura refused to speak to her and said she won't speak to someone through the 1-800 number (which is where I was directed). Outside of this particular experience the manager has always been extremely rude to everyone to walks in, and I'm shocked she's the front of shop. It didn't really bother me before because she a non threatening type of rude... Other locations have much better front of shop service and vibe, but the stylists at this location are probably the best. read more

I'm really torn on the rating because I experienced such highs and lows here. In fairness, the blowout was lovely (martini style) and my stylist was friendly and personable. It took awhile - about an hour. However, the man checking people in at the front was an absolute nightmare. No sense of urgency when I walked in on a quiet Tuesday afternoon. He took his sweet ole time chatting to other employees before getting to me. His attitude was also just terrible and set a bad tone for the experience. read more

Drybar - Receptionist - Hair Stylists Near Me - New York, New York

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Ticking off yet another box on my very long list of Things I Could Do Myself For Free But Am Too Lazy So I'll Pay Someone Else To Do It For Me. A-yep. No excuses here, I'm just a lazy sack of garbage. Or a princess. Either one. Maybe a little bit of both. Who knows? From painting my nails to grocery shopping, my unwillingness to do things myself extends to washing and drying my own hair. Goodbye, days of having sore hair washing arms. Goodbye, having to hold a blowdryer at weird angles for almost an hour because my hair is so overprocessed it takes forever to dry. Goodbye, picking hair out of the drain after showering only to realize not all of it is mine and get grossed out and angry. Hello, Drybar. Hello, having a perfectly coiffed hairdo with minimal effort from my side. Hello, never having to face the struggles that I have just said goodbye to! Hell-O YEAHHH! It goes like this: walk in, sit down, get it done, walk out. Im not picky, so anything will do. But if you like, you can pick from several styles in the book ranging from straight to curly. You get your hair washed, sit down, eat some cookies I guess? (Not a junk food person), sip on some wine or mimosas (don't drink and allergic to citrus), and watch a movie, live stream, play on your phone, do whatever until your blowout is complete. My favorite is to watch whatever movie is playing since I didn't grow up watching american classics such as Breakfast Club, Pretty in Pink, Miracle on 34th St, Selena, Pretty Woman, etc. In no time, your blowout and heat styling is complete and you are free to leave! to be honest sometimes I wish it took longer because I am so absorbed in the movie. Everyone there is super nice and the staff is large so it's always a "new" experience every time you walk in, but no matter what its always a good time and a good blowout :) read more

Drybar - By Thalia - Hair Stylists Near Me - New York, New York

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Adrianna was amazing! my first time at drybar and it was a great experience. Super friendly and helpful and my hair looks great!!

Sometimes a girl just needs a blowout. It has long been said that a trip to the hairdresser can turn even the bleakest day into a great one, & I can fully attest to that. And while Drybar is not a full service salon, what they do do, or can do, is pretty priceless. That being, to give you a perfect blowout. Just pick your poison... Sleek, Wavy, Curly, Up. Then, they'll ask you about products; mainly yay or nay. I found this amusing...what female w long hair & paid-for blonde doesn't use product for chrisakes? Yay, of course. Drybar products smell great, & the wash is pretty darn blissful. I went for sleek. They call it "The Manhattan." And while it was not as full on sleek as I had wanted, it is difficult to be upset when you have bouncin, behavin, & beautiful hair. Which is exactly what I walked out with. Forward to the girls at the front desk of my hotel asking where I got my hair done. 40 bucks. Worth it. Perfect? No. But close. 4 stars. read more

I visited Drybar at 3:30 pm on the hottest day of the year so far (well into the 90's) and had an event at 8 pm. I went for the cosmo-tai and my curls / blow out stayed for the whole night! My hair felt super soft and clean yet the curls were able to hold up. My stylist was named Rosie and she was so kind and helped me pick the best style for my needs that night. Definitely will go back again. read more

Normally have had such great experiences at DryBar but this was my first time at the Tribeca location and it was extremely disappointing. First I waited over a half hour from my original appointment time. The blow out itself was uncomfortable - not sure what brush my stylist was using but my head hurts afterward. Also asked for minimal hairspray and there is so much product in my hair right now I can barely get my fingers to comb through. Going straight home to wash it out. Honestly was $70 down the drain. read more

Mei Ling is amazing! She was extremely friendly, professional, and my hair looked amazing. I will definitely be back to see her!

The nicest people and my stylist did a beautiful blow out. Immaculate and very welcoming staff. Thank you read more

Definitely the best Drybar location. Everyone who works is here is super sweet and they take extra precautions with Covid. I was a little nervous being pregnant to come but I felt very safe. Mariella did my blowout today and I will be requesting her from now on!! (everyone here is good but she is the best!) read more

I've been to plenty of Drybar locations, but this location was my first bad experience. Not only was I taken 25 minutes late, but my stylist talked on her cell phone the entire time requiring her to ask me the same questions over and over again. Most importantly, I asked for my hair to be as curly as possible because my event was later in the evening .. by my pictures (taken less than 1 hour after appt) you can tell I received the complete opposite. She did offer to fix it, but due to the lateness of my appt and overall experience, I would rather do it myself. I recommend trying a different location. read more

Drybar - Hair Stylists Near Me - New York, New York

I think it probably depends who you get for service. The person who did my daughter's hair was very rough, pulled a lot, then didn't even walk her up to the front like I saw other stylists do. She had her hair straightened, but had flyaways all over the place. No product used to tame them down, no hair spray. Just dried and did a quick straightening, then shoo'd her away. I watched other stylists offer beverages, but not this one. My daughter said she never even spoke to her beyond asking how she wanted her hair done. The person at the front was not particularly welcoming, so that was a bummer too. I stood there and he did his best to pretend I wasn't there at all. It was an unpleasant experience all around. Such a shame :( read more

I'm a big fan of DryBar. I've been to 4 locations all over the city because I know I can usually get a decent blowout when I need one. However, this always depends on the stylist and their skill level. I've had a handful of GREAT blowouts, and a lot of OK ones from this location. Lately, I've been including comments when booking my appointment about my thick, long and very curly hair - and my hope to get a smooth blow out - not volume, not tight curls, just smooth - simple right? Unfortunately, I keep getting seated with stylists that don't really know how to work with my type of hair. 1. You should not have to use a curling iron or a flat iron for a proper "Cosmo". It will last way longer and look way more natural. It is VERY rare to get a stylist that can actually do this. 2. You do not need to use massive amounts of product. I'm usually ok with a little, but my stylist today used 3 different things on my hair before even beginning. Then loaded my hair up with some more at the end. 3. Simply twisting my hair with your hand will not make a curl that will hold. 4. Continually patting down my hair with your greasy palms is not going to make the poofiness that you made from your sub-par blow out go away, OR make that rough texture smooth. Plus you just shortened the lifespan of my blowout by half. I totally understand that it all depends on the individual stylist. And normally I wouldn't care because I would go home and fix it myself. But by no means is this the kind of blow out that I would be comfortable to go out with straight from the salon. I actually tied it into a ponytail when I left, and braided it later. I now have to go straight the airport from work so this will most likely get washed out either tonight or tomorrow. All I would ask is that whoever is deciding which stylists get which clients - please read the comments included with the booking and assign the stylists based on an honest reflection of their skill level. read more

Drybar - 3 hours after my appointment - oily roots from too much product. Frizzy ends. And lots of static flyaway's. Waste of $40. - Hair Stylists Near Me - New York, New York

Oh my god, I don't know why I haven't come here sooner!!! I have had natural hair for the last 4 years, and have always thought that drybar wouldn't know how to handle my curls. I have a date tonight, and booked an appointment on a whim, just hoping I didn't come out looking like a chia pet. Everything about my experience was amazing, I showed up 10 minutes early and the woman at the desk greeted me with a smile and my stylist Mariella took me back right away! Let me tell you, that woman is AMAZING. She washed my hair twice, and then blew my hair out in 30 minutes. 30 MINUTES!!!!!!! the last 30, she straightened and styled it, and I was out by 10:05. WHAT?!? Words cannot express how happy I am to have found a place that knows how to do my hair, AND that values time and a fun environment... I feel like I've spent YEARS waiting for stylists who run late, are unprofessional and overuse heat on my hair. I can honestly say I'll be traveling from Harlem every Saturday for this amazing treatment! read more

Drybar - My hair after Mariella worked her magic! - Hair Stylists Near Me - New York, New York

I'm giving this place in extra star for the environment. it's just overall a very clean, cute place and I actually decorated my kitchen based on the yellow and white theme. They are very nice and accepted four walk ins. I think it's really cute how they named hairstyles after drinks. I think everyone wants curls and waves together for the most part. I love how they offer you a complementary drink as you're waiting which includes alcohol! I personally did not like the way my hair was done and it definitely did not stay either. I don't think my guy really listened to what I wanted and it looked worse than something I could've done. Overall, this is a very nice treat if you need a wash and quick style. Tip: make sure you come dressed with what you're wearing for the night so your hair can be the finishing touch! read more

Drybar - Hair Stylists Near Me - New York, New York

Great blow out, HORRIBLE FRONT DESK SERVICE. The woman who blew out my hair did a great job. My star is for her. Front desk gets ZERO STARS. I kindly asked for a tissue while I was waiting for my appointment and the woman responds with an attitude... FD- "What do you mean a tissue?" Me- "Like for my nose..." FD- "Like toilet tissue??" Me- "Sure! Or maybe a Kleenex!" FD- (side eyes to the thick printed napkins used for cookies.) My stylist had to ask twice to have coffee brought to me , which is fine, I don't mind waiting while busy, but the same front desk woman brings it completely spilling over in a dirty cup. Im not above a messy mug (I drank it!) but it says a lot about the overall costumer service and experience to have a staff willing to serve clients this way. It's sloppy! (I'm not normally a complainer. Check my other reviews.) Good luck! Ps. Go to Brookfield Place! Such better service! read more

My first dry bar experience and I was very pleased. My natural hair texture is 4a and I currently have a 24inch weave installed. I wasn't sure if the stylist would be able to handle my texture and extensions but she did a great job. My stylist Denise washed, blow dried, curled and flat iron my hair all for $40!!!! Con: my braids weren't completely dry but I can live with that. I think I found my new home :) Thank you Denise! Fantastic work! read more

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My first negative Yelp review :( I scheduled a blowout appt on a Saturday a few weeks ago as I was going to a wedding. I wanted to get it done close to the wedding time so the curls would hold. I noted multiple times how I had a tight timeline, and if they were going to be late I would have to leave. The woman at the front desk kept saying things to the effect of, "they'll come get you soon." The ended up taking me over 10 min late and I was in and out in 20 min. I was quite frustrated, and the stylist and the woman behind the counter both said since it was so short they would only charge for an 'in and out' (about half the price of a blow out). They said they couldn't do the credit in the store, but I could contact corporate to do this. They assured me by saying they would put notes in the system so it would be easy to get the charge credited by corporate. A few weeks later, still no credit for corporate. The corporate team says they've spoken with the Tribeca salon who says they told me it couldn't be an in and out since I booked the blow out. This contradicts what I was told in the store. Now I wonder if they told me I would get a credit in the store to just get a good tip? It has been a very frustrating experience. Not only was I taken very late for my appointment, but then I was misled to believe a credit would be granted given my short appointment time. What was supposed to be a fun blowout turned into a quite poor customer experience. read more

I rushed to get to my appointment on time, and was so looking forward to DryBar. I was on a schedule due to a complex commute home. The stylists were running late, and I checked in with reception to let them know of my schedule. After waiting close to 30 min (!), I told the reception staff that I had to leave. I was told that I had been informed that they were running late when I walked in, which I wasn't. They also told me that a few stylists had called in sick, and I should be understanding. It was a disappointing, stressful experience. I have had one other appointment at DryBar at a different location, and it was not good. So much for winning over new customers! I won't be going back. read more