Not professional! They went over my personal belongings without my consent, they broke some of them, they put asbestos bags in my patio and didn't take action until I got angry (which is about a week). They don't have any sense of urgency, in one week they only removed dry walls and insulation of a small wall ( around 10ft wide, 8ft high). read more

I had a job that was needed regarding my water heater. I received the most professional, kind, and efficient service from Franco. I only wish my apartment community employed people with top notch work ethic like Franco. Thank you for setting back up my water heater! read more

Just wanted to write this quick feedback on the recent work that was done by DryMaster team. Alfonso, their technician came to the site to fix the drywall right on time as we scheduled it at 8am, sharp! The work on done in no time, and I couldnt be happier with the final results. I def suggest the team and him for future works. thank you! read more

DryMaster - Plumbing Near Me - Mission Viejo, California

Lied about the scope of work being done, cut out a larger hole than needed, took down my cabinets, left a giant wall of plastic up for weeks which blocked off half the entrance to my kitchen and appliances. They took my crown molding and tried to charge me to reinstall it. I declined and they held onto it instead of giving it back to me to install myself or having someone else install it. read more

**Update** The drywall and texture is complete. We are very satisfied with the work! Rafael and his brother were clean and didn't break anything. They did outsource the work and honestly that always makes us nervous. Because you talk with one company about the work you want and set expectations. Then, a different company comes out and you have to go over it all again. This hasn't worked out well for us in the past. However, the DryMaster team did a great job with us!! read more

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I had 2 technicians at my home for about 8 days, after the fire extinguisher pipes were replaced by our HOA. The names of the technicians are Blass and Daniel, and they were very professional, always on time, and very clean. At the end of each workday, they would clean up, pick up, and either remove or bind back the plastic they had hung to protect everything inside. They accommodated my requests with professionalism, and I would recommend them for drywall repair, and replacement. read more

DryMaster works with broken water lines, toilet and drain overflows, water and sewage extraction, slab leaks, faulty appliances, kitchen fires, and microbial (mold and bacteria) contamination and a lot of other things, but their values were something that draw me to this company, the fact that they follow the IICRC Standards on their services and have certified technicians that went trough a background check is something that shows that they really care about doing the right thing. On top of that, they warmed my heart with their mascot that they give to little children (and myself) to help cope with the stress of going over a remodel. read more

DryMaster - Dehu, their mascot - Plumbing Near Me - Mission Viejo, California

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Our HOA is contracted with DryMaster so we homeowners do not get a choice when the pipe leak issues are fault of the building. It's such a grueling thing to go through, this being my second time, so you are naturally on edge. Well, then amazing and caring Alex calls to start the ball rolling. I was very calmed after talking with him. Alex was such a good listener and so caring about working around my schedule, it being so difficult during the holidays. He was extremely professional, yet personal, making you feel like family convincing you he'll take good care of you. And he sure did! VIP service! Alex then sent out excellent Jose and Francisco to break my walls down and they then discovered the black mold, taking huge precautions to enclose it all with plastic, like Dexter's workroom, treating it, and then setting up the heat drying machines, etc. They took great care, like it was their own home. Weeks later, after it tested clear, I was told Daniel, who I had requested due to a positive recommendation, was to come out along with Blass. These guys did such an amazing job, in just 2 days! They were a joy to have in my home bc of their kindness and thoughtful protection of my floors, the door being closed, and keeping the noise to a minimum. They were so unobtrusive. I watched in amazement at how detailed and careful they were putting my home back together AND in better shape then it was before! Now, you cannot see where the old walls and new walls meet! No lumps like before. It's magic! And the paint matches perfectly and Daniel's steady hand at painting was as precise as a surgeon! I am such a perfectionist and yet I was so impressed with them that I called Sam the manager to praise these friendly experts and masters of their trade! They are truly the Dream Team of DryMaster's and I highly, highly recommend them to you! I hated to see them go! They were my Christmas Elves! Thanks Guys! read more

Just had Armando and Javier come by for removal of mold in my town home and they were 5 star. Very thorough and clean and personable too. Very good communication on what they were doing in the job and next steps to making my room back to spotless again. High praises again for Armando and Javier. Would highly recommend read more

Removal of mold in my outside/patio storage closet was supposed to take 3 days. We are now at 14. And I am told it will be at least another week before they can come out to finish reconstruction (I don't even have an actual appointment yet). They had to remove my water heater in order to do their work, and installed a very small, temporary one that leaked everywhere, delaying the time needed to dry out their work. Now that everything is dry, there is no sense of urgency on their part to finish their reconstruction. Everyone I speak to there is very nice, but that means nothing when your work sucks and you don't seem to be in a hurry to rectify the matter. read more

I had a leak in my garage and needed the drywall replaced. Alfonso came out and did an excellent job. He made the repair area match the rest of the wall, so you can't tell there was any water damage. I had trouble moving the items in the garage, and Alfonso moved them for me, which was a huge help and an extra kindness. He took the time to explain what he was going to do and how long it will take so I can properly plan my day. If you ever need services from Drymaster, make sure to ask for Alfonso. read more

Very poor service. Poor response times. Poor communication. No care or concern for the customer. It took a week to get someone to my house and then they didn't show up. I kept getting calls to move my appointment to another time or day as the technician wasn't going to be able to come. I was told they were managing the technician schedule and had other jobs they had to work in - so I was bumped. This happened several times. Throughout the process the woman managing the scheduling showed zero concern for the problems it caused me as I have to take off work each time an appointment is scheduled to meet someone and let them. Probably my worst experience with a service provider. I won't ever use them again. read more

We hired DryMaster for a challenging household project that neither I nor my husband was prepared to do, and they did an EXCELLENT job. For a couple of years, we had been keeping our aged and increasingly incontinent female housecat in our garage, as she was sadly banished from our house for peeing everywhere. Despite papering every square inch -- floors, shelving units, book cases -- with "wee wee" pads which we changed regularly, the garage reeked strongly of cat urine. She simply peed everywhere -- on storage boxes, household tools, and of course the floor...since the garage is also where we do our laundry, having to spend any time there simply folding linens was really difficult. Our cat finally passed away from natural causes. Then it was time to reclaim our stinky garage. The DryMaster guys not only took up the job with a calm and professional attitude, they assiduously and thoroughly cleaned everything. They needed no direction, took initiative in ensuring everything was done right, and finished on time as estimated. Whatever cleaning compounds they used worked like magic. We have lost our tabby cat, but gained our garage back. The space bears no trace of odor. You would never know... I'd hire these guys again in a minute. BRAVO, DryMaster!! read more

DryMaster - Garage, no longer smelly and unwelcoming -- now clean and fresh! - Plumbing Near Me - Mission Viejo, California

Alfonso and Blass did a fantastic job with my house They replaced drywall in most of the house and painted Everything looks great! Very professional and accommodating. Highly recommend for any dry wall needs. read more

They had two weeks to schedule everything. They were supposed to come out on Friday. I took the day off of work they were supposed to be here between eight and nine, They called me at 10 o'clock and said they did not have all their paperwork together and they have to reschedule. They definitely do not have other ducks in a row. read more

I would highly recommend using DryMaster. Daniel R. was great to work with, he would arrive on time and made sure the work area is very clean. read more

I would never use this company again. They are all very rude on the phone and communication is poor. I was not satisfied with their work.

Alphonso and his son, Manny, were very efficient, professional and courteous. Excellent and timely ceiling repair and also made sure to clean up behind themselves. You can definitely tell that they strive for customer satisfaction. read more

In reference to Josh's reply. These guys dont quit. When they didn't show up for mold inspection they said unnecessary. The mgt company said it was and was mad. Then they tried to say th hey already did one and sent photos. Only problem is THAT IS NOT MY UNIT YOU IDIOTS. wrong carpet, wrong doors, wrong floorplan. That's FRAUD. The fake photos are on the way to contractors board with a complaint. I got a call from Colton or something at drymaster. He wants to come out and do mold tests all of a sudden. He said there would be a delay though because they need to get permits for Dana Point. WHAT! No permit and all that demo work they did. What next. The truth always comes out. Looking forward to seeing Josh out here. read more

This was a great company to work with. The technician Alfonso was polite and very professional. He did a great job. Lisa and Maria who helped schedule the estimate and the work were also very helpful. read more

The representative did not tell me they don't do floors. Light fixtures or air conditioner vents. I cleaned them myself and they did not apologize or offer an adjusted final bill for work that they failed to do.i am very disappointed with their falure to complete thevwork or adhust their charges to reptesent actual work done. read more

I highly recommend DryMaster for home restoration services. The two Construction Technicians, Alfonso and Blass were very professional and practiced safe Covid protocol. They finished the job within the timeline quoted in my contract. They replaced drywall, flooring, baseboards, paint etc. caused by water damage. Upon completion, they cleaned everything and left my Condo looking like new. I was very satisfied with their work and would give them an excellent rating. read more

I tried to let it go and not write a nasty review, but their email with an attitude problem this morning was the last straw for me. I had DryMaster fix my drywall damage and a paint job over the drywall. I took time off work to be home, so I saw everything that was happening inside of my own house. DryMaster invoiced me for multiple work descriptions that never happened from ranging from over $300 for electrical work, $230 for detaching and reattaching the toilet, painting over a door frame, $132 for installing mirrors in my master bathroom. I have two framed mirrors. Their person removed the mirrors from these two tiny hooks and never put them back. So they wanted to get away with charging me $132 for that? I emailed them multiple times saying I deserve an explanation. The Assistant Project Manager said that their Reconstruction Manager will get back to me. They never apologized nor gave me an explanation for these false charges. I was able to reduce over $700 from their initial invoice that contained all the work that they haven't done. Because I'm not an expert in this field, I wouldn't know if I'm being unfairly priced, but I know what type of work was done in my house. I emailed the Assistant Project Manager for the payment receipt 9 days ago since my payment. I paid their final invoice in full. I reminded her this morning after waiting patiently for 9 days to get my receipt. She replied back this morning that she did send it to me and that I would need to wait after she settles in this morning. I don't think she knows the difference between an invoice and a payment receipt. Please train your employees to be more knowledgeable. I have searched my inbox numerous times to check if I might have overlooked her email, but of course, there is no payment receipt to be found. -LATER in the afternoon, almost 8 hours later. She emails me the receipt. No apology. She couldn't find her imaginary email to forward back to me. I thought you said you already sent it to me? haha AS FOR THEIR QUALITY OF WORK, it sucks too. The person was too lazy to find a matching shade of gray paint for my walls. So, he left the walls with unfinished white paint from the ceiling coming down on the walls on top. He didn't properly reattach one of the light fixtures back. read more

Wow, we had water damage and had another company out to dry it. DryMaster did the restoration. Honestly, it looks like it never happened. I'm more than impressed with the quality of the work. I can't speak to the speed because we as customers were bad at keeping on top of things and were not in a rush. But the quality is outstanding. read more

Dry Master was fantastic!! COVID compliant! Very helpful in ALL DEPARTMENTS! Reasonable $$$! Staff ranging from office, searching for leaks, demolition (if needed), plumbing, correction work, drying out, testing for moisture, cleanliness, and neatness went above and beyond!! My insurance agent recommended this company and BOY, AM I GLAD THEY DID!! Dry Master's staff explain what the do and definitely made me feel comfortable as they worked! They went above and beyond to make sure I was happy and comfortable with all the work. They did! THANK YOU DRY MASTER--YOU ARE THE BEST!! read more

Completely impressed with DryMaster. We interacted with several different teams after having a nightmare slab leak. From removing the damaged drywall, drying our walls and floors, to rebuilding and painting, DryMaster handled it all. Everyone was extremely courteous, on time, patient with questions, and tidy. The quality of the final work that Blass, Alfonso, and Daniel did was better than what our home looked like before the leak! I would absolutely hire them again. read more

Interesting to read a lot of the reviews that indicate selfishness. I was actually coming on to review the same. There are employees in our neighborhood who, when they leave with their commercial vehicles in the morning, will then move their private vehicles into two spaces to save for when they return. Our elderly and handicapped neighbors are forced to walk further to and from their cars so that DryMaster can park their commercial vehicles in our neighborhood instead of in their own yard. If they and their employees are this selfish and inconsiderate to their neighbors, imagine how much empathy and care they will show for your emergency. Character is what you do when no one is watching, but you've been seen and it is duly noted. Response to Josh's 1st Response: This driver has at least one personal car remaining at home when he departs with his Drymaster van. He also has a smaller car with Drymaster ads on it. I have never seen this van NOT here at least once during the day, so I don't think this driver only has it for when he's on call (unless he's on call 24 hours, 7 days a week). Generally, the van is gone during what are considered normal daytime business hours (7am-6pm), so not even sure he'd also be on call in the evening as that seems like a lot. Between his hours and the fact that he has another DM vehicle, maybe he is not a standard employee? Maybe he is managerial or has seniority where he gets to keep vehicles all the time and not check in to the yard?Maybe that can help direct your training/resolution. read more

5 stars and excellent job to Vincent and his crew. They did mold remediation for us for a project that we thought was a small part of the drywall under the kitchen sing but which ended up extended all around the kitchen and even in the dining room. Vincent was always professional and courteous. He took the time to explain what his crew was doing and was very thorough. They did their job at a high quality and always with a smile. I'm giving 4 stars because the estimator and his department were awful. They were slow and inefficient with giving us an estimate for the restoration project (to put back the drywall, paint, put back the cabinets and restore everything). He did not honor his promise of when he would send the estimate nor when he could send a crew to do th Worst of all, their estimate was THREE TIMES what other companies gave us estimates for. It was absolutely awful and so we of course did not do the restoration with DryMaster. It was a shame how they treated me and tried to take advantage just because I had done the mold remediation with them. Updating my review: what a joke of a response. No sir, your delays were all your own fault and an attempt to take advantage of us because you thought we were going to give you the rest of the project just because we had used you for the mold remediation. And your prices were 3x more expensive than other licensed companies in Orange County. You might want to update your "software." read more

Still dodging me and not fixing the damage they did. They called asking me to remove the review. Lol. Maybe when you get the whole in the wall you've left there for over a month fixed. read more

Had a roof leak with resulting ceiling damage. The HOA sent Dry Master to handle the repair. It took several visits by different specialists. The final restoration of the ceiling and wall was done by Daniel Rosario and Blass Teran. They were great, very thorough and professional. Super attention to detail. It was obvious they have experience in working together as a team. They interacted with each other very efficiently. I highly recommend them and their firm. read more

Alfonso (Alf) Cayetano did a great job with the drywall and painting! He was efficient, personable, and was very good about communicating what needed to be done. He was a pleasure to work with! read more

I had a leak in my ceiling so in turn a plumbing company had to cut into my dry wall leaving a huge opening. Dry Master came to patch the dry wall. Alfonso C. was the technician on the job and was great! He was professional, efficient and polite. He did a perfect job and I will be recommending Dry Master to any friends...ask for Alfonso!!! Thank you for your awesome customer service :). read more

DryMaster assisted us with what we thought was a minor bathroom leak over our garage which we discovered was more extensive that we originally thought. Thank goodness the DryMaster team was thorough in their moisture reading which led to the additional discovery. I think most companies would have packed it up and left after the initial minor repair. DryMaster's effort prevented a bigger issue from unfolding and saved us potentially thousands of dollars in further damages. The entire team we worked with was professional from start to finish. Their dispatch/scheduling team is a good as they come. In fact, I have never worked with a more organized and professional services team in our 17 years of homeownership. The repair and the put back work was done extremely well and the entire process required little effort from our part. This will be the only company I work with again for home plumbing and restoration issues. read more

The plumber/professional arrived on time. He was courteous and very professional. Our DryMaster plumber explained what he was doing, gave us a price upfront and there was no upsell. I would highly recommend DryMasters. read more

I was referred to Drymaster for a leak that then led to asbestos removal. They have done a great job and have kept me informed every step. I want to give a huge thank you to Savannah who has been my main contact for getting everything scheduled as well as answered all of my questions. I know personally that the first contact with a company can make the difference between using their services or looking elsewhere. read more

Drymaster did an amazing restoration job in my house. Daniel and Blass were very professional, efficient and completed the job within the timelines and to the highest standards while always maintaining clean workspace. Highly recommended. read more

I had to use this company as they are contracted by my Association, horrible!! I got a slab leak and was assured by a team member they would wrap, cover and protect my furnishings. They they got black grease on my white couch, ruined a custom chair and nothing was protected. I stood with their Project Manager inside my home and asked how this happened, he didn't know. He stated that they would make everything right or replace it with new. They ruined my couch and chair. The couch they took the nap off in areas and it is not clean. The chair was rubbed so hard the material frayed. I spoke with their VP Josh Bastian and he said they cleaned it and would do nothing more. My couch cost $1700 and the chair $600 to replace. They are unethical, horrible and unprofessional. Do not use this company under any circumstance!!! I stand by what I wrote and your cleaning company ruined my couch and chair. I have attached pictures of what my condo looked like after Dry Master came in and used the "care" that I was assured would happen. The last 3 pictures are what my condo looked like before Dry Masters "care". read more

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Drymaster, with the help of Alfonso and Blass, repaired damage to my home including tile work, wall repair and paint.

We unfortunately, had an expensive and negative experience with DryMaster. We were blindsided by Drymaster's bills. We called them to repair a leak from a pipe behind a wall in our kitchen. They came to our house fairly quickly and placed equipment such as fans, dehumidifiers, and air movers in our kitchen for a few days to dry out the damp wall caused by the leak. They had us sign a contract for any charges they might incur while trying to fix the leak. We were told that the asbestos test they performed was state law (Rule 1403) and a requirement. Unfortunately, there was no additional explanation, and we were not informed of the price, so we could not consider options. After talking with neighbors with similar leak problems, we were told that for newer houses such as ours with less than 100 square feet of work area and in a residential dwelling, this testing was probably unnecessary. We were not told how expensive either the testing or the rental equipment would be, therefore forgoing the option to perform our own testing or use our own fans. DryMater charged us $165.81 for the initial service visit, $646.80 for the asbestos testing, and $617.94 for drop off and rental fees of their equipment for two days. After a plumber told us that they were probably charging for the fans, my husband called DryMaster and asked them to remove the fans as we were not aware that we were being charged. They stopped by the house, but their van was full, so they only picked up one fan and had to leave the others for a third night. Later on, when we received the bill, we had a charge for three rental equipment days. After much discussion about the bill, DryMaster removed the third day from our invoice. After two days and no work on the leaky pipe, we had a charge of $1,430.55. I complained, and after much discussion, they were willing to reduce our bill by $250, for a final price of $1,180.55. Because the company did not initially inform us of costs, options and were not upfront or transparent in their charges, we decided to use another contractor instead. If you can get beyond DryMatser's unnecessary expenses, inflated pricing, and lack of transparent charging, their work may be good. But we were not able to overlook the initial charges. As prices become available, we need to be informed. Fans and Asbestos testing are performed often, so we should have been told about them. Perhaps if DryMaster were to be transparent in their charges before performing their services, we would not be where we are today. read more

We discovered water damage from an improperly sealed shower/bath area in our master bedroom. We were recommended Dry Master from a friend in the insurance business(this was not covered). Lisa from Dry Masters sent an estimator out and he was very thorough & professional. A quote was generated and sent out to us promptly. The room had been recently painted and we expressed great care be used to do the remediation so we didn't have to repaint the whole room. All our concerns were duly noted and related to the remediation team. The job was done on time and to our specifications. Communication was excellent throughout the process- I highly recommend Dry Masters. read more

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