just bought a BMW 740 a week later the motor goes the head blew. I was told it must be the way you…read moredrive the car pieces of shit. What a bunch of losers stay away from it. Beware of this dealership I'm still waiting on my title. There's nothing but scum at this dealership. I've made a complaint with the state of Massachusetts. They're well aware of all the complaints against the dealership. The state police DOT has also been made aware, I was in the auto industry for 10 years and a lot of connections in the auto industry in Massachusetts and they just screwed the wrong person. Good luck guys. I'll see you guys in court beware.

I got rear ended on 93 in my Silverado 1500. I was able to bring my truck to Ed at A & E Auto and…read moretold the insurance adjuster to go to the shop to get inspected. Ed made sure the insurance was done right and took care of the entire process. Great thing is he kept me informed the entire process and delivered my truck back with a full interior and exterior detail! I also just left the rental at the shop and he coordinated the return so I could drive home in my truck. Highly recommended

Karen W. Tewksbury, MA…read moreI have had the pleasure of meeting Vernon and his staff recently as my 2018 Toyota Rav4 was recently damaged. My car was hit in the rear as I was stopped at a red light. Vernon thoroughly explained the process for the repairs and said that it could take up to 2 weeks - determined by the availability of parts. Vernon was able to get the parts and complete the repair in less than a week. I was incredibly pleased with the results. I would recommend him highly as he is very personable, knowledgeable, professional and most importantly, honest.

Vernon is what few people are today ethical, friendly and caring.All of this town(i've been here 20…read moreyrs.)know's ya go to vernon for auto body work it's that simple.

Dealt with Steve who fixed my car after an accident. Everything went great. I highly recommend.read more

The team at Cutter's is top-notch. Have been using them for 30+ years. They always make my cars…read morelook better than new, are reasonable with their estimates and work with your insurance company to make sure the job gets done right. A++

Mill City Auto fought with the other person's insurance to cover the cost of my car's damage…read morerepairs completed and correctly instead of cheaply which is what their insurance wanted. I 100% recommend Mill City Auto in Westford. Jeff is professional, courteous, honest, and communicative.

I just picked up my car from Mill City Auto Body and I am so pleased with the job they did. They…read moregot the dent out I went to them for, and they even buffed out a few spots I wasn't expecting for no extra cost. They also had the car ready when they said they would. If I could give them more stars I would, but yelp limits us to 5 stars!

Avoid their VW service center at all costs! I cannot speak for the other brands, but the VW service…read morecenter has been a nightmare. My family are loyal VW car owners. My Sister has one, my parents and my husband and I. I took my ID.4 in for a recall. When I picked it up, everything seemed fine. Then, I put my niece in the backseat for a ride and during our travels she went flying off the backseat!! Turned out, the service center removed the entire back seat to access a panel and never put it back in place. Imagine if this was something more serious like forgetting to put the brakes back on! We immediately called them to let them know so that they would be more careful to for the next customer's safety. The following month (July 2025) my dad scheduled an appointment for a recall on his ID.4. They told him it would be a whole day and they would call when it was ready. The whole day (Friday) passed - no call. We called on Saturday and got no response. They were closed on Sunday- leaving my parents with no vehicle all weekend! No explanation, no updates, no apologies! We called and asked to speak with a manager and transferred to the CEO's assistant. Left a voicemail and never heard back. It's been 2 weeks... This service center is not only inconsiderate, but could put your family's safety at risk.

Alignment on my ID4 after new tires from Costco. Staff very friendly, longer wait than expected ~45…read moremins

Highway robbery is probably the best description of this location. Don't be fooled by a nice…read morewaiting room and old reviews. I believe they find one legitimate issue with the car and add on others. Came here for a state inspection and left with a bill for a recommended repair of 3200 or 2500 at minimum for the car to pass. Failed the car for a rear brake light (perfectly functional), front lower ball joint movement (no movement found by two other shops), and rear brakes that did need replacement. Additionally they recommended replacing the struts, engine belt, and transmission service (had that done 3 months prior). Quoted me 2x the cost of parts and labor and wouldn't give me a bill for parts and labor. Took the car out of state for rear brakes, rotors, and calipers. Got my state inspection at another shop and again they did not find any issue with the brake light or ball joints.

Our family has had the best experiences at Matrix Autoworks. This includes visits from me, my…read morehusband, and son. Always pleasant, clear and accommodating. We've went to them for tires, state inspections and diagnostics to figure out the problem. We feel they are friendly, fair, and our first 'go to' autoworks if we need help.

I had called AAA to help tow my car out of my garage with no way to get it into neutral. 3…read moredifferent tow trucks came and went without any luck. Other tow companies would not even quote me as they were not interested. I called Towne Towing and explained the situation and he said "no problem". I thought it was bravado. I was wrong. He showed up, looked at the car stuck in the garage, and said "yeah I'll have it done in a few minutes". I was baffled. But he was true to his word and within 20 minutes my car was out of the garage and on his truck with no damage to my garage, my car, or my lawn. Truly amazing! I would highly recommend Towne Towing if u need someone u know will find a way to get yr car out. They did mine!

Came out in 10 minutes when my wife was stuck with a flat. Drive them home and came back for the…read morecar. Replaced the tires and had the car back to me in less than 5 hours Outstanding service.

Joe was working the desk and he was excellent. Great customer service. I was in and out quickly for…read morea state inspection.

Took my car in for a repair that needed to be done and as soon as I picked it up I was making a…read moreknocking noise so I made an appointment as soon as I could get back in and turns out the part they needed to remove right next to the part they fixed just happened to be broken. This repair needs to be hammered just the right way or this can happen. I know this because my dad had been a mechanic for 40+ years. I told them I knew what most likely happened (and so did they) and they didn't even entertain the possibility. Like offer a discount or something when you just don't know 100% either way but nope 900 dollars later and they lost a very loyal customer.