i've ordered a few times from Backwater. recently I had a problem where I was getting double…read morebilled for an order I have tried calling, but their mailbox is full and they never answer the phone. I've emailed them and I got an AI response that did not handle my problem there's other reptile shops online that you can go to that don't charge $50 for a delivery and quite possibly answer the phone when you do have a problem. shop around.

I purchased a frog from this breeder after being referred by a friend. Unfortunately, the frog…read morepassed away shortly after arrival. I contacted the breeder and provided a photograph showing the deceased frog. The breeder informed me that, to qualify for their guarantee, I needed to provide a photo of the frog upside down on top of the original shipping label. By the time this requirement was communicated to me, the frog had already been buried for several days. When I explained this, they told me I could instead place the frog on a piece of paper with my name and the current date written on it. Again, I explained that the frog had already been buried and was no longer available to photograph. I submitted the photo I had taken at the time of the loss, but the breeder repeatedly stated that it was not sufficient because it did not contain identifying information linking the frog to my order. While I understand the need for verification, I was never informed of these specific documentation requirements until after it was impossible to comply with them. What disappointed me most was the lack of flexibility and customer service. Rather than considering the circumstances or the evidence I had provided, the responses focused solely on denying the claim because the exact documentation could not be produced after the fact. For a claim worth roughly $30, I would have expected a breeder to work with a customer in good faith, especially one who was referred by an existing customer and hoped to make future purchases. Unfortunately, this experience left me feeling that the guarantee was not handled fairly, and I will not be purchasing from this breeder again.

My daughter turns 9 this weekend and really wanted a Bearded Dragon so we drove out to Roseville…read moreyesterday to check out what The Serpentarium had to offer. The inside is very big and spacious, but you are immediately hit in the face with a very pungent smell when you enter. I'm not really sure what the smell was exactly, but we got used to it pretty quickly. We were greeted by a very nice gentleman with vibrant green hair who was very knowledgeable and helpful. He let me know some of the items I would need and which products were the best. We walked around a bit and checked out all of the critters - from snakes, to different types of lizards, to scorpions, tarantulas and even cockroaches! My daughter settled on a very cute 3-4 month old Bearded Dragon that we took home along with some essentials like a rock cave, fake plant, water and food dishes and even some Mealworms and Silkworms! The Serpentarium offers lots of different meal options for your critters as well - which is nice to know that it is a one stop shop! They carry the best brands for all of your tank needs as well. We were helped by another employee once it was time to check out and she was also very friendly and knowledgeable. The Serpentarium staff made me feel very comfortable with my purchase and answered all of my annoying questions with ease which I really appreciated. The Serpentarium will also take any surrendered reptiles as long as it is during operating hours which is nice to know that people have an option if they have no other choice. We will definitely be back to The Serpentarium to pick up more things for our new baby very soon! Check them out!

I used to frequent this store several years ago at their other location prior to the move. I was…read morealways greeted, the store was clean and the staff were helpful. What the heck happened?? I recently went to their new location and couldn't wait to leave. The store smelled terrible, product displays were very unorganized and a mess, the livestock selection was extremely limited, enclosures were not very clean like they once were, and the employee didn't bother saying a single word or even acknowledge me. They lost my business.

I first found Aquarium Depot about 13 years ago when I was desperately searching for a specific…read moremedication for my goldfish. They not only had what I needed, but took the time to guide me through using it properly. That goldfish went on to live another eight years, and I've been a loyal customer ever since. They truly have just about everything I could need for both my aquariums and my bearded dragon. Most recently, I purchased a huge enclosure for my beardie from them, and they've even kindly taken in my pleco and MANY pleco babies when my fish apparently decided their aquarium needed to become a full-time breeding operation. One thing I've always appreciated is how they keep their animals. The aquariums with fish available for purchase are consistently clean and have plenty of plants, hiding spots, and enrichment. I've purchased fish here over the years and have never brought one home that had health issues. It's clear they take pride not only in their store, but in the care and environments they provide for their animals. After more than a decade of shopping here, I genuinely trust Aquarium Depot with my aquarium and reptile care. Their selection is fantastic, their knowledge has been invaluable, and they've consistently been there when I've needed help. Exactly what I want from a specialty pet store and an easy five stars from me.

we started our saltwater tank 6 years ago, purchasing EVERYHTNG from setup to livestock FROM…read morehere.. we usually had bad service-- just very short and, rude-- the staff we dealt with were not educated about compatibility between fish/corals, were told 2 fish were compatible even though what i had researched, said they were great. hesitantly, we got the 2 fish and had to return one immediately for trying it ambushed other one and they refused to reimbursed up or make it right. they want mine more than caring about the animals just so disappointed after dedicating ourselves to them

My mom and I could not work in the yard because it was a rainy weekend. I had driven up from San…read moreFrancisco to help her with her immense yardwork. So we drove from the elk Grove area all the way out to Rockland to visit the store for the first time and we were not disappointed. Incredibly clean and well laid out store. The tanks are well-maintained and not overcrowded. Lots of ample parking and two of the nice gentlemen were working the day that we visited. My mom and I each purchased some fish and I purchased some decor. We were already super thrilled with this store when the unthinkable happened my mom I noticed looked like she was crying and when I ask her what was wrong I heard her blood sugar monitor go off. It was below 50 the picture you see was taken after the doughnut one of the gentleman at this location saw my mom was in peril and quickly acted and had the other gentleman working in the store bring up his snack bag of powdered sugar donuts, which saved the day I was able to get my mom back on track and some real food in her afterwards, but these guys definitely go above and beyond firstly with an amazing store and secondly with generosity thank you folks so much. We will definitely be going back to the store, even though it's well out of our way it's nice to support businesses who support their community and strangers, especially in a time of need.

I have mixed feelings about Aqua Life Aquarium. The store itself was clean and well organized, and…read morethe staff I encountered seemed friendly. I also did not notice any dead fish, and the water in the tanks appeared clean. What concerned me was the setup of many of the tanks. When I walked in, particularly along the right side and walls, I noticed several tanks containing fairly large or numerous fish with what appeared to be little more than water and bare glass -- no substrate, plants, or places to hide that I could see. Several of the fish were bunched together in the corners. There were tanks toward the center with plants and more enrichment, so the difference was especially noticeable. I understand there may be reasons aquarium stores keep certain sales or holding tanks very simple, and I don't claim to know their individual care protocols. It was just surprising to see so many fish in such bare environments at a specialty aquarium store. I'm accustomed to seeing specialty stores provide more habitat and enrichment than the average chain pet store, not less. Overall, I wouldn't call this a terrible experience. The store was clean, organized, and the employees seemed pleasant. I simply left with some concerns about the fish environments I observed and would have felt much better seeing more hiding places or enrichment in the tanks.

If you own a pet and have been here you are missing out big time! This a very large store with…read moreoptions galore for all your pet needs. Don't let the name fool you there is no membership feee. We recently discovered this store and we were completely blown away. We have 3 small dogs and was able to find beds, leashes and the best find was the special food at about 1/3 less than we have been paying. They have everything from fish (fresh and salt water)and fish supplies to dogs, cats, and so much more. Located right off highway 80 by the Roseville Automall and share a large parking area with Home Depot. Parking is a breeze allowing you to to get and out quickly.

I qualify my rating here because it depends on what kind of mood the cashiers are in if it's a good…read moreexperience. Generally the prices here are pretty good. I buy Nulo for my Yorkies and often try different kinds of raw food and sometimes the refrigerated type. Generally, their prices are lower than the big box stores. They have really a large selection of treats in all price ranges, and the best price on the wholesome lung trees that I have found anywhere like I said if the cashiers are in a good good mood, you're more likely to have a good experience sometimes they are grumpy and not so friendly as was my experience today. I made a mistake because I thought that something was two for one. And I got a attitude from the cashier when she had to have a manager come and void the sale. Sometimes she's super friendly. It's worth the savings and the good selection to have to brave her mood. the sale.

I live in the Carmichael area and heard about their self service dog wash. I recommend going on a…read moreTuesday or Thursday between 3-6p as it's half off. Only $7.50 to wash my frenchie! The workers are always so nice and helpful every time we come in. They're very knowledgeable about their products and if they aren't they will find the answer. I would definitely recommend them to anyone!

We have been in multiple times for pet food, treats, or toys. The staff a re always fantastic!…read moreSaturday we took our Rottie in for a self wash. Fantastic set-up with a bowl of treats next to the shampoo selection and a wonderful rubber brush that got all of his undercoat loosened up. Our dog was SO happy with his spa experience!

Pricilla is great! Everytime we come in to have our dogs nail trimmed or a grooming appointment,…read moreshe's amazing! Very friendly, fast and efficient!

Stopped in while my dog was getting groomed (elsewhere). I was able to get a sale deal on some dog…read morefood and some puppy pads... this location seems to always busy but always stocked with a good variety and availability of items. I like the ease and quick check out - they also have a great selection of fish and other aquatic items.

Very friendly owner and they will order anything they don't have…read more BUT on 3/21/26 I looked online and they said they were open until 7pm. At 625 I arrived and the doors were locked. The sign on the door says 7pm. I saw 2 ladies in there working... I shopped next door and returned to my car to see both employees leave the store at 650. Just annoying!!! If you have to close early put a hand written sign up or something.

They have really great food for your pets. they carry high quality clean food products. they have a…read morepet/ dog washing station. The store is always clean and in really good shape. they have lots of nice staff who are helpful and knowledgeable about all the clean products. - Pay the vet or pay the pet food store... keep your pets healthy! this place makes it easier.

I really enjoy this Pet Food Express location!…read more I've been to several others and this one has a better pet washing station than the one in Loehmann's Plaza and isn't a zoo like the giant location in Land Park. The staff are incredibly friendly and knowledgeable here. They never hesitate to check stock for me on certain items or help me find what I am looking for. It's definitely a better service experience here than at a PetsMart. I also like how I can order food to be delivered free to my various dog fosters that help support the golden retriever rescue organization I volunteer with. That saves me time and I appreciate it. Bonus: Need discount dog/cat vaccinations? Every Saturday afternoon there's a mobile vet clinic that offers low cost services here. Pro tip: Buy the bundle of 3 pet washes and get one free, making it only $15/wash which includes the shampoo and frequently free samples of dog treats and extra coupons. No, it doesn't take 10 minutes for the water to heat up. Yes, the blow dry is cool air. Gunner W enjoys his baths and I enjoy not having to clean up the dog hair left behind from a fully bathed golden retriever.

So this was my first time at this store ( Citrus Heights ). What excellent consumer service! The…read moreassociate that assisted me was named Flynn. I had numerous questions, and she took the time to clarify the differences in ingredients between two dog diets I was considering. And, of course, she fed my puppy some delicious snacks While I was standing around trying to make my decision. Thank you very much Flynn. I would also like to give credit to her coworker Cat, she was also very friendly and helpful. Although I live out of state, this will definitely be my go-to store when I'm in town.

The only place I trust to take my birds for a checkup. It's not at all close to me but I trust the…read moredoctors here for a good care of my birds. Perfect diagnosis and gentle care is their forte. The staff is friendly and caring. I have seen many other pets of all sort of variety coming for care as well.

I have never been to a veterinarian, in over 50 years of booking vet care, to find this clinic only…read morebooks an appointment with a $55 deposit. I was reminded at least 3 or 4 times about the date & time of the appointment. If you are an adult & paid a deposit, I don't think you need the reminders. This clinic has so many posted signs on the door & inside about what you can, should, or must do that it makes your head spin. If you like all the signs, this place is for you. If you are over 10 minutes late, you will be rescheduled although I arrived early & waited 30 minutes to get into an exam room. You will receive a charge for being late. What about my time? The clinic staff showed me how to give my turtle medicine. I watched them try to force her shell open with a metal instrument. It is much easier to hold a turtle's leg once they open their shell--then they show their head & meds can be given. If they had asked, instead of assuming, I could have told them I did not need their "help" to give medicine. I have had my turtle for 31 years & given meds before. This is not a clinic I would recommend based on my experience.