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    DT Heating & Cooling

    4.9 (66 reviews)
    Closed 7:00 am - 7:00 pm

    Get pricing & availability

    Response time

    10 minutes

    Response rate

    100%

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    me on the roof, wondering what happened to the air-conditioning guy

    The worst service I've had in my life. Warning do not bother. [[HIGHLIGHT]]first thing I had an appointment they didn't answer the phone a month ago. Finally, I had to call back again. Leave another message talk to somebody they made an appointment and then they changed the appointment.[[ENDHIGHLIGHT]] It was from 12 to 4. They didn't show up till about 3:45 PM when the guy gets here, I had already told them several times that there was roof access. I had spoken to the maintenance ahead of time roof access in a building. [[HIGHLIGHT]]Well, the guy sends a picture of a glass access with a brick on top and I told him there is a door he decides to not bother looking and just leaves does not come back to the unit does not say anything just leaves the job and I'm on the roof waiting and wondering what is going on they don't answer their cell phones.[[ENDHIGHLIGHT]] They just don't even know How UPDATE AFTER BUSINESS RESPONSE Thank you for your response, but several key points in your reply are not accurate. [[HIGHLIGHT]]The appointment was originally difficult to even schedule, as I had called and texted multiple times over the course of about a month with no response.[[ENDHIGHLIGHT]] When I finally reached the owner, we agreed on a 12-4 PM window, which was later rescheduled by your team to the following day. Your technician arrived at approximately 3:45 PM, which is within the window, but what happened next is the issue. [[HIGHLIGHT]]Roof access was clearly communicated multiple times in advance and again in real time.[[ENDHIGHLIGHT]] * I informed your team ahead of time that access was through Building A * I confirmed this with maintenance before your arrival * When your technician went to the wrong access point, I immediately texted and called explaining there was a standard door access in the same building These messages were ignored. Instead of making any effort to locate the correct door (which was nearby), your technician sent a photo of the wrong access point and then chose to leave. [[HIGHLIGHT]]I was actively trying to reach him while physically at the correct access point, and even had a neighbor assist. There was no attempt to meet me, no knock on the door, and no communication that he was leaving.[[ENDHIGHLIGHT]] I later saw on camera that he left around 3:57 PM -- meaning the total time on site was only about 10-11 minutes. I have ring video to prove this exact time Your response states that you could not proceed due to unsafe access and that you were asked to force entry. That is simply not true. At no point did I ask anyone to force entry -- I directed your technician to a normal, accessible door that he chose not to locate despite being told multiple times. This was not a safety issue. This was a lack of effort and communication. [[HIGHLIGHT]]Additionally, after multiple calls to your office during this time, I was told I would receive a call back, which never happened.[[ENDHIGHLIGHT]] I understand things can go wrong on a job, but the way this was handled -- from lack of communication, to leaving without resolution, to misrepresenting the situation in your response -- is why I left my original review. I'm sharing this so others understand exactly what happened and can make an informed decision.

    Our condensate drain got clogged with dirt and caused the evaporation coil to ice up. Al shortened the pipe and cleared it with C02.

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    Photo of Tim R.
    69
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    3 months ago

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    Albert D.

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    13 hours ago

    punctuality, clear communication, fair pricing, and effective repair work. Isaac provided Excellent Service from start to finish.

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    Photo of Matt V.
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    2 months ago

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    Albert D.

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    30 days ago

    Excellent service and quick response. Positive interactions and honest, accurate diagnosis. Would highly recommend.

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    Albert D.

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    4 months ago

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    Albert D.

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    3 months ago

    Albert was great in explaining things about our a/c unit. I recommend DT Heating & Cooling

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    Albert D.

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    11 months ago

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    Albert D.

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    2 months ago

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    Albert D.

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    2 months ago

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    Albert D.

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    Photo of Maribel D.
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    11 months ago

    Very thorough and quick service as well as good pricing. I will call them again for any additional needs related to my HVaC

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    Albert D.

    Maribel, we appreciate your support and review. Thank you.

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    1 year ago

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    Albert D.

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    1 year ago

    Excellent service and very fair. Albert was so nice and didn't try to sell us a new system! So grateful to find someone honest.

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    Albert D.

    Chris, It was my pleasure and thank you for being so pleasant.

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    Photo of John T.
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    2 years ago

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    Photo of Brad S.

    Brad S.

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    Photo of C M.
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    3 years ago

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    Photo of Albert D.

    Albert D.

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    2 years ago

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    Albert D.

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    6 years ago

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    Albert D.

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    4 years ago

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    Albert D.

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    5 years ago

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    Albert D.

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    3 years ago

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    Albert D.

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    4 years ago

    We'll definitely use this company for any future needs. Albert was on time and got our heating issued resolve.

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    Albert D.

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    3 years ago

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    Albert D.

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    2 years ago

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    Albert D.

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    5 years ago

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    Albert D.

    Liz, Thank you for the review.

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    Photo of D N.
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    19
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    4 years ago

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    Albert D.

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    4 years ago

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    Albert D.

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    3 years ago

    Very quick to respond. Very thorough service and attention to details. Good value for the work.

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    Albert D.

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    6 years ago

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    Albert D.

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    4 years ago

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    Albert D.

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    3 years ago

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    Albert D.

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    4 years ago

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    Albert D.

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    5 years ago

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    Albert D.

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    6 years ago

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    Albert D.

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    3 years ago

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    Albert D.

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    3 years ago

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    Albert D.

    Jissan, Thank you for the opportunity to service your HVAC equipment.

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    4 years ago

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    Albert D.

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    Photo of Eric F.
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    5 years ago

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    Albert D.

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    5 years ago

    Fast and responsive. Price was extremely reasonable and easy to work with. They did a great job and would highly recommend using them.

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    Albert D.

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    4 years ago

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    Albert D.

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    7 years ago

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    Photo of Michael B.
    194
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    6 years ago

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    Albert D.

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    Page 1 of 2

    Ask the Community - DT Heating & Cooling

    Review Highlights - DT Heating & Cooling

    Albert is the consummate professional, a real gentleman and is now my go to HVAC technician.

    Mentioned in 31 reviews

    Read more highlights

    Around the Clock Heating and Air Conditioning - Factory Trained Residential Air Conditioning PROS Call 818 506-4400.

    Around the Clock Heating and Air Conditioning

    (714 reviews)

    Valley Glen

    A gentleman by the name of Max was my contact person and a gentleman by the name of Oleg was the…read moretechnician that came out to my home. it was obvious that Oleg takes his job very seriously and took the right steps to deal with this specific situation. And for Max, this gentleman, went above and beyond for how I thought things would end. I purchased my HVAC unit from them 11 years ago and this company is still my go to!

    This was my first time using their services but when I needed a new central HVAC for my home, I…read morewent through Costco and Around the Clock is their current subcontractor. Michael handled all the business and clearly explained to me in my home what equipment options were available (all Lennox via Costco) and what payment options and benefits were available to Costco members. I took a few different estimates from other companies and although I found comparable equipment and installations that might have priced out cheaper than Around the Clock, the benefits received from Costco for CostcoCash along with direct cash refunds made them very appealing. Michael is very patient in the process of answering any and all questions regarding the equipment, installation, etc. The installation was smooth and painless. The team of two installers were polite and professional. They worked clean which is greatly appreciated. The installation took about a day and a half. End result: I'm very satisfied with my experience with Around the Clock. A very professional installation with great customer service. The new system has completely transformed the comfort level of my home. It's already been battle tested in this SGV summer and I couldn't be happier. If you're on the fence in deciding whether or not Around the Clock is a vendor you'd like to use, I whole heartedly recommend them.

    Dutton

    Dutton

    (584 reviews)

    Sylmar

    Argenis provided exceptional service, demonstrating extensive knowledge, professionalism, and…read morecourtesy. We appreciate the valuable guidance provided regarding the necessary maintenance for the air conditioning and air purification systems. Thank you, Cheryl

    Don't bother with this place. Puts on a good appearance, but ends up a NO SHOW. Wasted a whole…read moreSaturday waiting for them and NO SHOW, NO SORRY. If you value your time like I do, go elsewhere. Never fall for promos in the mail. I figure I give this place a try since I needed my AC serviced. If all was good I would use regularly. So I called and scheduled an appointment one month out. It started good with a text message in the morning confirming. In fact, they texted asking if anything changes to let them know. Time ticked by. I asked for an ETA, then I get another text saying: "Thanks for checking in. Your HVAC maintenance is scheduled between 1 PM and 4 PM today, but due to a high volume of emergency calls your technician is running behind and there is a chance we may not be able to make it today. If you would like, we can look at moving your appointment to another day instead, otherwise you will receive a text update as soon as a technician is on the way." Basically a nice way of telling me I should reschedule. I said no. I already stayed home all day waiting. Time past. So I texted them again and said "so you guys are a no show?" And as I suspected, no respond whatsoever. I knew from earlier they would be a no show with the text messages I got. Terrible company. Wanted to give them a chance but going back to Around the Clock - they actually show up and respond.

    DT Heating & Cooling - hvac - Updated August 2026

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