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    Duarte Tile & Stone

    4.4 (25 reviews)
    Closed 8:00 am - 5:30 pm

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    Vaneity Medical's new look thanks to Raul at Duarte Tile and Stone.  We now receive compliments daily from our patients.
    Fabian G.

    We renovated Vaneity Medical Weight Loss so we could start to offer high end laser services to our patients. After going to 4-5 tile places, this is the only one where I felt the customer service was spot on and I trusted Raul's judgement since he told me this particular tile has been used for showroom floors at the BMW and Mercedes dealers. I went ahead and ordered and had it delivered (by him personally) to our office space around the block from his showroom. This floor is white porcelain with a hint of grey veins, and all our patients say they absolutely love our floors now. We couldn't be happier!

    Raul helped me design my amazing shower and bathroom.

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    9 years ago

    Raul was very professional! The floors done at our house were great. I would definitely use their services in the future.

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    Review Highlights - Duarte Tile & Stone

    in addition, raul called afterwards to follow up on the job and to see if there was anything else we needed.

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    LL Flooring - Monrovia

    LL Flooring - Monrovia

    4.3
    (96 reviews)

    A WARNING! IF YOU BUY ANYTHING HERE THAT NEEDS TO BE…read moreINSTALLED READ THIS FIRST! I have been holding off from writing this review because I was hopeful that Alex Casimiro (the owner) at Pristine Flooring would honor the promises that he was making, but no such luck. IN A NUTSHELL: DO NOT USE THIS COMPANY TO INSTALL YOUR FLOORS! LL Flooring sent this company to install our floors. Initially we thought they had done a decent job. When we thought they were finished Alex began pressuring us to sign off on the job which we reluctantly did. Less than a week later we discovered the first problem which we made him aware of. He said he would come by and fix it. He did not. The following month I had hip surgery and couldn't communicate with him, but I corrected the problem myself before the surgery, but afterward we discovered two more problems that were way out of our scope of being able to repair so we called him to make him aware of them. After stringing us along for about a month he stopped responding to our tests and phone calls. Despite repeated calls he completely ignored us and left us hanging. This went on for 5 months. This went on until he assumed that I had left a negative review on his Yelp page, which I hadn't yet, but he agreed to come out and fix the two problems and finish the job. That was over 2 months ago and we still haven't seen him and the job still isn't finished. Over this period of time heard every excuse in the book when he decided to respond to our calls and texts. "I was on vacation", " I was in a sales meeting", "I was in a class", "There was a problem with the job before yours", "The dog ate my homework" all of which we heard after he swore on a stack of bibles that he would be coming on a particular time and day. He was lying through his teeth every time he spoke to us and was oblivious to the chaos and havoc he was causing in our lives. Every time he committed to a date and time we would clear our schedules in hopes that he would stick to his word and show up. He is not a man of his word. He is a liar plain and simple. He cannot be trusted. If you have the misfortune to come in contact with Alex Casimiro and Pristine Flooring run away as fast as you can. If you are already involved in a project with him don't sign off on anything until you have checked and double checked the work. No matter how long it takes or how much he pressures you. If you do you will regret it and be in for a world of hurt and a massive waste of your time. All you will have is problems you will have to pay for long after the installation is initially done. There are many flooring installers out there to choose from so don't settle for one that will hang you out to dry. This is definitely one of those cases where one star is one too many to describe how bad of an experience this has been.

    I had wooden floor molding that connect the wooden floor to tile floor that was broken and needed…read morereplacement piece. I couldn't find the same strip molding in Home Depot and stumbled upon Google with LL Flooring. I walked in with a broken piece of wood and Tony and Andrew helped me to find the closest replacement piece and were really helpful. They spent time looking into the best match in the storage room with me and explained the different types of wood and offered to give the best discount ever. They are professional and friendly and honest with the pricing. I recommend anyone who needs any wooden floor pieces and sizes, go to LL Flooring. Especially if you plan to have your place install wooden flooring.

    Aesthetic Flooring

    Aesthetic Flooring

    4.9
    (77 reviews)

    Edit to add: After seeing my review, Alex reached out and apologized, and assured me that he and…read morehis team will fix the sinking board. I am glad this ended on a good note, since other than the communication issue, the floors look amazing, and his team worked hard and quickly. His team did leave floor finish stains on the baseboards and my kitchen quartz counter walls, so heads up, don't forget to ask them to use painters tape if you're getting your hardwood floors sanded and refinished. (Initial review) Initially when Alex first gets your business, they seem responsive and even tells me about how shoddy of a job the previous flooring people did in my home (fixed by previous owners). But the moment any small issues come up, Alex just ghosts his customers. In the video you can see the cracks happening under normal body weight. I really wanted to believe that at the very least he and his team will try to provide any rectification, even if it's just to come out again to check on the floor to see what else can be done, like I wouldn't even have mind paying an additional small fee for materials. Instead, since he has been fully paid, he won't even see the project to the end to make sure he delivers on quality work. I understand that things come up and he could be busy but the non-responsiveness for two weeks is clear.

    Alex was responsive, transparent, and never tried to upsell me on things I didn't need. His quote…read morecame in very competitive against three other bids I received, yet the quality of the materials and workmanship has been nothing short of outstanding. Installation kicked off right on schedule. Alex's crews showed up early each morning with smiles, set clear expectations for the day, and--my favorite part--left the site spotless every evening. No sawdust trails, no empty coffee cups, just tidy floors ready for the next day's work. The installers were polite and happy to answer my many questions about care and maintenance. A special shout-out to the team member who tackled the staircase: the precision on each tread and riser is next-level. Friends keep asking if the stairs were custom-built! The new baseboards tie everything together with crisp, clean lines that make the room feel finished and elevated. Bottom line: if you're hunting for competitive pricing without sacrificing craftsmanship or communication, call Aesthetic Flooring. I'm beyond thrilled with the transformation and can't stop staring at my beautiful new floors. I've added a few photos of the project in progress so you can see the crew's attention to detail for yourself. Highly, highly recommend!

    Floor & Decor

    Floor & Decor

    4.6
    (541 reviews)
    $$

    I want to specifically recognize Oscar and the store manager, Seaan, at Floor & Decor. As a…read moreconstruction and design professional, I had to source materials and design several bathrooms -- selecting tile, coordinating ground colors, finishes, and all the necessary materials. Oscar truly went above and beyond. He was patient, knowledgeable, and incredibly helpful throughout the entire process. He took the time to help me choose everything I needed and made sure the materials coordinated perfectly. His customer service and attention to detail made a big difference. We did experience a hiccup with one of the cashiers, which caused a significant inconvenience. However, Seaan stepped in immediately, handled the situation professionally, and provided the appropriate credits. He took care of business exactly the way a strong manager should -- fair, solution-oriented, and respectful. Because of how they handled everything, I will absolutely continue giving them our business. Great customer service and true professionalism go a long way. Highly recommend this team!

    Absolutely the worst customer service I have ever experienced…read more Before I paid, the salesperson specifically warned me that tiles from different production batches would have different colors. Because of that, I made it crystal clear that I wanted ALL of my tiles from the SAME batch. I was promised that would not be a problem. After my contractor finished installing and cleaning the floor, we immediately noticed an obvious color difference across the floor. At first glance it may not be obvious, but once you see it, you can't unsee it. A brand-new floor should NEVER look like this. I checked every box myself and discovered that about two-thirds of my order was Batch 1M21, while the rest was Batch 1M35. The store literally mixed two different batches together after promising they wouldn't. The most outrageous part? The correct batch (1M35) is NOT out of stock. They still have more than 140 pieces available. They simply gave me the wrong batch. When I went back to the store expecting them to fix THEIR mistake, the manager refused to take any responsibility. Instead, he told me I had to: * Buy replacement tiles again with only a 20% discount * Pay the transfer fee * Pay the shipping costs * Pay any other related expenses * Contact corporate myself Are you serious? If you truly believe your store did nothing wrong, why offer me a 20% discount in the first place? That tells me you know a mistake was made--you just don't want to take responsibility for it. I paid for matching tiles because your employee promised matching tiles. Your store mixed the batches, not me. Yet somehow I'm expected to pay thousands more to fix YOUR mistake? That is beyond unacceptable. Now I'm left with a brand-new floor that has visible color variation throughout my home because of the store's negligence. Replacing it would mean tearing out a newly installed floor, buying new materials, and paying labor all over again--simply because the store failed to provide what they promised. I would never recommend buying tile from this store. If they make a mistake, don't expect them to stand behind their product or take responsibility. Save yourself the stress, time, and money, and shop somewhere else.

    Duarte Tile & Stone - tiling - Updated August 2026

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