Whenever I go in, I'm greeted with positive energy and overall welcomeness. They're prompt on…read moretaking my order and taking care of my business and satisfaction. Special shout out to McKay and Lili (my apologies if I misspelled any names) for helping me apply a discount coupon! There's also a really cool slide where the product slides down from upstairs and it makes me laugh inside every time.

I VISITED THIS LOCATION ON FRIDAY, JULY 3RD…read more This place is absolutely the WORST dispensary I have ever been to in California. Whoever the lady with pink hair is at the front should find another role that suits her disposition, customer service is not for her. She was rude, condescending and not helpful at all. I hope this was an off day for this location because there were so many issues inside and outside of the dispensary, it was unreal. 1. Security guard was on his phone until we walked up. Security looks at our identification and directs us to the lady with the pink hair. 2. There is cleaning equipment (shopvacs or cleaning machines?) in front of the concentrates case which made it difficult to look at the items. There were 2 cleaning people cleaning around the shelves and windows etc, we couldn't tell if they worked there or were a cleaning service until we asked if they could help us and was told they were not employees. 3. Pink hair, said she needed to make us profiles. She had my passport for quite sometime and DID NOT ENTER A PROFILE! 4. There were 3 budtenders behind the counter and one of them was on his phone. One of them was helping a customer, the other was standing there. No one approached us to see if we had questions or needed help. 4. The signage in the case was unclear and prompted questions. I stood in line, and the budtender was very nice. I asked my question then told him I was going back to the case to take a look at something else. I had another question, by now there were a few customers but the one bud tender was standing around on his phone. Pink hair had no customers. I approached her and asked if she could see if someone was available to help because I had a couple questions about items in the case. She told me I could "pop back in line" and someone would help me. The look on my face must have showed how I felt because I just stood in line and there was a budtender not helping anyone. I have never had this experience at any of the MANY dispensaries I have visited in this and other states. I asked if she could answer a question. She reluctantly came over. I asked about the signage, saying "last chance" I asked if these were expired or discounted items. She proceeded to tell me it was the last of the batches (which I understood) and some may be discounted but not like they used to be because "corporate says no" Very disrespectful of the company you work for to speak this way. At this point, I was still going to spend money here and went back to the line. I didn't get his name but he was tall with glasses and very pleasant. 5. There is a HUGE banner outside that says 30% off for first timers. I was a first timer. The bud tender asked if I had been to Nug before I said I THINK I may have gone to San Leandro years ago. He asked me to hold on and he checked something in the computer, he said I had no profile, I could go over to Pink hair and she could enter it. 6. I then went over to Pink hair who said I was not able to use the first time discount, I said I think I may have visited a location years ago but wasn't sure, (I have been to alot of storefronts. She said sorry, corporate wouldn't allow it. I then went back over to the budtender and told him she said no. His response was what, why? Pink hair begins yelling across the store (which has a handful of customers now that Corporate wasn't going to allow it) The budtender was very apologetic and appeared to confused by her behavior as well. 7. Let me stress the fact that I HAVE NO PROFILE ON FILE! At this point I decided to leave without purchasing, I was disrespected and belittled and would not be paying anyone to treat me this way. On the way out, Pink hair yells across the store "sorry, corporate won't allow it" Won't allow what, is my question??? I had no profile on file! To NUG management, please be aware of the way your staff treats customers. I just happened to stop in and check out the inventory at a new place on my drive home. YOU ARE NOT THE ONLY rodeo in town. With all the dispensaries in they Bay Area, you might want to tighten up! *A good review only goes so far most times, but a BAD REVIEW goes even further!*

for some reason this dispensary always dispenses me old and outdated flower and vape pens…read more I have been here 5 times all my visits the same its like going to the grocery store and buying old outdated food products . embarc sells there old and outdated vape pens and flower under deals to sell out old products. the vape pen i bought was so old it didn't get me high. I want a refund but knowing embarc and greedy corporations I know I won't get one. I don't recommend embarc for deals or weed they are a scam. I don't recommend embarc instead I recommend any future buyers to check the package dates on your weed so you don't get sold old weed.

Had a great experience at Embarc! A special shoutout to Josiah for his outstanding customer…read moreservice. He was knowledgeable, friendly, and took the time to answer our questions and help us find exactly what we were looking for. The entire experience was welcoming and professional. We'll definitely be back. Thanks, Josiah, for making our visit such a positive one!

Stiiizy made my 420 yesterday the worst 420 ever!!! They…read morewere not ready for 420 rush and totally screwed up my order yesterday and Raj on the phone made things worse!! I ended up with less than half my order and they didn't let me know till 3:30pm on 420!! Order was placed in the morning - __cked up my day! I used to be a loyal Stiiizy customer - no more!

I'm prefacing by saying we originally came in for ONE 510 thread cart. Kimberly, girl the…read morebudtender you are, you hooked it up !! She told us about a deal (spend $50 & get a free gift), so ofc we had to get more! Our total was $59 and some change and right before we were about to pay, Kimberly said if we spend $100 then we get an additional free item. My gf and I looked at each other and she said "f it," so ofc WE GOT MORE!! $114 later, we got two THC drinks, 3 carts, a glass pipe, a sluggerz pre-roll, an eighth, and a 20 count of Smoke pre-rolls. Most of what we got is new stuff we haven't tried so we're so excited!! Thank you Kimberly, you made our day girl !

Jonny was supper awesome and helpful!! coming back for sure. If you need anything come hereread more

Greatest dispensary ever!!! Alex really helped me get exactly what I needed and helped me out with…read morethe deals so i got the most for my money. Love coming to this dispensary always clean and stocked up!

Always solid and reasonably priced strain selection (indoor and outdoor). Great selection of brands…read moreand products. Helpful and friendly customer service. Their online portal allows medical users to easily upload their documentation for fast verification. Online ordering correctly removes exempt sales tax for them as well. Fast and hassle free deliveries. This has been one of my favorite delivery services for many years. Thank you Craft!

I've ordered from Craft twice now and have had a great experience. The delivery drivers come…read morestraight to my door and give me a call when they have questions trying to find my place. So far the staff has been extremely friendly and nice. For my first time ordering they did give me a few free items. I hope they expand the pre-roll selection, the options are limited. But the fact that they deliver and it's been super convenient to place an order and receive it within a reasonable amount of time it makes up for the lack of pre-roll selections.

Came for renewal and they worked with me to give my certification even though I was short cash…read more Thank you.

Wonder service , quick and easy process , great customer service . The lady in the front also…read moreprovides lovely service and is very respectful would recommend this business to anyone looking for medical marijuana services and emotional animal support as well

Benjamin was incredibly helpful from the moment I walked in. He took the time to answer my…read morequestions, made great recommendations, and made the whole experience easy and welcoming. The dispensary has an excellent selection with plenty of options to choose from, and everything felt organized and professional. Great customer service and a great overall experience. I'll definitely be coming back. Highly recommend!

Terrible customer service, they lie about the 40% off discount and are terrible to work with…read more They basically tricked me into paying full price and didn't tell me until after they rang it up. Manager wouldn't do anything. 100% would never recommend this place to anyone