I am writing this review with deep concern and disappointment regarding the treatment my fiancée…read morereceived at this facility. She entered the program genuinely committed to her recovery, and did everything in her power to get the help she needed. Despite her good intentions and kind nature even while struggling her experience here was not only unsupportive but also actively harmful.
First and foremost, there was a serious incident of overmedication. Staff administered so much Phenobarbital that my fiancée became disoriented and fell face-first to the ground. Staff members admitted, in their own words, that they had likely "given her too much Pheno." Such mistakes in medication management are extremely dangerous and unacceptable, especially in a detox environment. To make matters worse, no incident report was filed until I confronted management about it, raising serious concerns about transparency, accountability, and patient safety.
Furthermore, the behavior of certain staff members was appalling. One staff member in particular, Mohana, treated clients as if she were a dictator rather than a caregiver. Her disrespectful attitude toward vulnerable individuals who are detoxing is completely out of line. I was told about clients being called derogatory names, including being called a "bitch," and being threatened with discharge at the slightest sign of protest. This is not only unprofessional it is abusive and retraumatizing for people who are already at their lowest point.
When my fiancée tried to stand up for herself against this mistreatment, Mohana was "frightened" to the point of "tears" and sought help from the facility manager, Steven Gomez. Mr. Gomez's response was to immediately discharge her without properly investigating what had happened, despite other staff (notably Leo and Sarah, who acted with much more integrity) confirming that Mohana had provoked the situation. He was also unaware of the overmedication and the physical altercation where a male staff member forcefully grabbed my fiancée another clear violation of patient rights and safety. Again, it is unacceptable for any staff member to put their hands on a client.
Adding insult to injury, I was not given a full or honest account of the situation when contacted by the facility, even though I was listed under her full Release of Information (ROI). This lack of communication is both unethical and a breach of policy.
It is clear from our experience that this facility is plagued by poor management, favoritism, and a lack of structure. There is a severe disconnect between staff members, and some seem unqualified or unfit for their roles. The only positive interactions we had were with Leo and Sarah, who treated us with honesty and respect.
We have reported this situation to JCAHO and are awaiting a response from the CEO, Brandon Fernandez, regarding what corrective actions will be taken. I strongly urge anyone considering this facility to look elsewhere if at all possible. If you have no other option due to lack of private insurance, be aware that you may not receive the care, dignity, or safety you deserve.
No one should have to worry about being bullied, overmedicated, or physically mishandled when they are seeking help. I am deeply concerned for future clients, especially those who may not have anyone to advocate for them. This level of unprofessionalism and disregard for patient wellbeing could easily lead to tragic consequences.
I hope this review helps others make an informed decision and that the facility takes immediate steps to address these serious issues.