Had two problems in the last year. Both covered by warranty. Both times I needed Comfort Masters at…read morean important time (just before a vacation and just after my wife got home from surgery. Both times Comfort Masters delivered. And both times it was Jeremy Vargas responding quickly, professionally and explained everything. Comfort Masters delivers on their promises and I would highly recommend them to anyone looking to buy, or service their AC/Heating unit.

I'm torn because this company did help. They responded quickly and came out right away, for that I…read moregave them 4 stars. I also had no issues with my tech. All this to say, on pricing alone I would give them one star. They grossly over priced the services they provide. Paid almost $600 for simply a capacitor. That is $100 part AT MOST. It's sick how companies take advantage of people who aren't knowledgeable. Do better guys.

Called to see about appointment for air conditioning tune up thru warranty. They said they would…read moreCALL me back since I had a specific time available. Next day got a text stating another time. The air conditioner service completed and needed and invoice. SIMPLE. After REPEATED calls to office, the technician, even my realtor and warranty company reached out. No one would respond. Not sure what they even completed. Would not recommend.

Do not use this company! 1st tech said the unit needed freon, but he couldn't figure out how to add…read moreit, said he'd have to talk to his boss. EIGHT days later, after calls, voicemail, and texts from me with no responses, I called and talked to the owner, who didn't know anything about it, but then called back to say he'd "dropped the ball" but had gotten back with our home warranty company to complete the paperwork they'd sent him SIX days before. The home warranty company, based on the owner's information, denied the claim because, now, all of a sudden, the problem went from a freon problem to total replacement of the unit because it was "improperly installed". This company is incompetent, dishonest, and spiteful.

Anderson installed two units in our home in 2020. They have been excellent to work with since. We…read morehave them out annually for heating and AC. They are responsive, knowledgeable and clean. They have been quick in response times each time we call. Their employees are friendly capable and we feel trust worthy . We feel their service is worth it to keep such important mechanical systems working through our Texas weather dramas We've used others and none get five stars. Anderson has earned it

Had electrical issues with my HVAC unit at home, and Andersen Air was able to troubleshoot the…read moreproblem and get my air conditioning working again. Very responsive, and technicians are helpful and friendly. We will be using them again.

Poor reasons given for not completing service! At first his service was on time and very well done…read morebut his attitude towards humanity changed and has not shown up for paid for seasonal service.

We paid Tyler Fox back in January to do repairs and install an HVAC in our rental property. The…read morehouse is far from finished and the HVAC was never installed. He only worked a few hours in April and has not worked this month. He is not responding to our texts or calls. Undependable, unreliable and unethical. My husband has resorted to buying materials and working on his days off. We are out thousands of dollars and at this point, we will need to take legal action. 0 stars if that was available. I had to give him at least one in order to leave a review.

Total rip off. will never use them again. they charged be $1300 for a blower motor. The motor…read moreitself is about $350 at the parts house, they charged me $1100??? Then they tried to stick me for other parts. They do not deal in good faith... and they were 4 hours late, and nearly 4 hours to swap out a motor.

My technician is James Snyder. What a friendly guy. And more important knowledgeable about HVAC…read more He examined all parts of my unit. Explained what he was doing. ...made sure I understood . Put it all back together with no parts left over..LOL Great guy...deserves a raise.

Installation of new Heat/Air conditioning system. Great…read morecompany to work with. We called in the morning and had someone come out and do a work estimate that afternoon. By one o'clock the next day our new heat/air conditioning system installation was complete and works great. Installers were knowledgeable, personable and very easy to work with. They kept us informed every step of the way to let us know if there were any unforeseen issues that came up and what our options were to resolve them. I believe their prices were reasonable and competitive and would recommend them for anyone looking for a new heat/air conditioning system.

From the owner: - Family owned and family operated. - We treat folks like…read morewe want to be treated, fairly and Ethically. - Military, first responder, and Essential Worker discounts. - 24 Hour Emergency HVAC Service available if requested. - Air Conditioning and heating Repairs and Service - Maintenance Agreements - Let us perform your maintenance - New A/C Installation - Efficiency tune-ups - Refrigeration

AC unit was making a strange buzzing noise, so I called them and was immediately told they could…read morehave a technician out first thing in the morning. Normally, I would have to wait a week or more to get service if I called somewhere else. Curtis showed up right on time, quickly identified the issue, and was even able to get a 2nd crew member there within 15 minutes to fix the issue. Got quoted a more than fair price, and they took credit card payments at my house. Great company, fair pricing, good work, and Curtis was the man.

Don't waste your time, literally. As others have mentioned, they have a 6-hour window. Bad enough…read more I got a text saying they were on the way at hour 4. Someone finally showed up after waiting for 6 hours and 25 minutes as we were walking out the door. The guy said I can reschedule. I texted and asked when they could reschedule. I received a reply asking how my service went and if I wanted to leave them a review. I replied that I would be happy to leave them a 1-star review. They replied "thank you for your feedback." When I replied asking if I needed to find someone else... they blocked my number. So here is the review they requested.