Did a great job replacing a water heater for us. Took the time to make sure everything was done correctly and up to current code and standards. Made sure to explain the "what's" and "why's". Cleaned up and even took the old heater away for me. Owner stands by his staff and their work, which I respect. Highly recommend! read more

We are repeat customers for a reason. Duke's has always taken good care of us, with friendly and efficient service. We had to have our water shut off mechanism replaced, older Ranchos home, and it was quoted and done JUST as promised, actually faster than expected, what else can you ask? read more

We are so grateful to have had Duke's plumbing come to our rescue on a "same day" call. Our previous plumbing company never answered their office phone, & we never received a callback...Looks like we have a new plumber in our contact list for sure. The young men were very courteous & knowledgeable. Thank you Duke's! Lenny & Candace read more

They don't do the job right they take your money and they didn't do the whole job had to pay more money to finish what they already go paid for and there people r not trained to do the job correctly I would never use this company they can't wipe there ass correctly read more

Duke's plumbing was the highest estimate we received to install a heat pump at our house. One reason that we chose them is that they claimed to have an excellent warranty. However, this weekend, our heat pump has stopped working. It is 17 degrees outside and 39 degrees inside our house. Duke's answering service (they don't answer their own after-hours calls) told me that I had to agree to weekend rates of $500/hr plus parts in order to be connected to a technician. I said that I would not agree since this problem should be covered under warranty, and the answering service hung up. On top of the many problems that we had during installation, I cannot in good faith recommend Duke's. read more

Do not use! My parents were taken advantage of. The work was terrible and had to be redone and the cost was unreasonably high. We came to learn later that he has a terrible reputation in the area. read more

Great service. They came 45 minutes after I called. Did a great job, service was outstanding. I am very happy!

Duke's Plumbing is the epitome of service and clarity. His team is respectful, timely, and they do above and beyond work. I can't recommend Duke plumbing enough. read more

I was given the wrong diagnosis on my troubleshoot call. Stuff was made up that he had to crawl through the attic to fix the problem and ultimately everything was fixed by the other HVAC company was done at the unit itself. No one had to crawl up in the attic and go to a corner of the house so I have to question why would you give me such an outrageous price for something that you obviously made up to try to make it sound like there was so much involved that was why the price was so high to fix it. It ruined any future recommendations or business transactions with this company. Their credibility was shot at that point forever based on being lied to and given an outrageous price for stuff that didn't need to be done so I do not recommend this company. The person that actually gave me the quote was a heavyset, Hispanic man who said he was the owner very sad and dishonest. Won't ever call them for anything. I went with Sierra Air out of Reno. read more

When I needed AC repair the tech spent most of the time on his cell phone asking someone what to do. He then went to pick up the necessary part. I was then charged for a return trip to complete the repair. GO ELSEWHERE! read more

After installing our new furnace, I realized that they put a drain line going out the front of the house. Upon further inspection it was a faux drain pipe made to look like they went under the house and connected it to the furnace. Terrible decision by dukes crew. read more

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We needed an inspection on our hot water heater for the sale of our house... Dukes sent Daniel the very next day , He was prompt , efficient, and friendly. Made this part of home selling process easy . Thank you read more

From the initial contact to them leaving my driveway, was an excellent and exceptional experience. On Monday morning we called, and Duke came to give an estimate the same day. He presented himself as a professional, gave us an estimate. The price was fair. The unit was installed on Wednesday (fast). I expected a week or 2 wait. The gentlemen that arrived on Wednesday were great. Their appearance was well groomed. They were polite, knowledgeable and a pleasure to have in our home. I'm always concerned with strangers coming to my home. Not these guys. I immediately felt at ease. They arrived and got to work. I really didn't notice them being here. The job was done thoroughly and in a timely manner. The area was left clean. All trash hauled away. I really didn't expect them to be so professional, well-groomed and exceptional. Was all around an enjoyable experience. I will recommend Dukes to everyone. Thank you Duke's. You are a gem. read more

get a second opinion from anyone before you replace any a/c or furnace. Or better deal with a company with 5 stars and Not these kind of warnings from customers.. I showed up at my gf house with our newborn child in mid July, And they said the a/c wasnt working. Dukes' had installed a furnace in 2019. The a/c was working at that time... the furnace is installed and the ac wasnt working in 2020 !!!...its summer 2021 and ive grown up doing hvac with my dad..... i was confused when they said they had ac then it was gone??? So i get up this morning check, they have a condensor outside.. ok... thats good... crawled in the attic they had installed the old coil back onto the furnace, that is good.. they had cut the copper pipes and taped them, nice that they taped them as this prevents dust and debris in pipes but thats problem right there, they cut the copper pipes from coil to condensor and they did not hook back up.. They didnt complete the first job they were paid to do properly, spent the whole year of 2020 in the heat, the few time they called duke and ask to fix the ac he said he would send a technician but never did...I called to make a complaint and they are sending someone out today which is a Saturday.. So id like to thank the 2 technician austin and charlie for getting it back working, why it took sooo long is concerning. And the fact when they did call a few times were left in the heat.. i am bumping it up to 2 stars for them taking ownership today and addressing the problem on a Saturday. I will also be posting pictures of damage that was done while they were getting the furnace in the attic... in the 10 years I did hvac. We never damaged the customers more than some paint... i let the pictures speak for themselves... a 4,000 dollar furnace shouldn't incure hundreds more in damages done to the house... 4000 should get a furnace and the house its installed in left in good shape in my honest opinion... read more

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The service wasn't great it was spectacular. I contacted Dukes due to a botched from another plumbing company, Magic Men. I am single female in the city and was 100% comfortable letting Dukes into my home. This is important to me. They were responsive, efficient, skilled at their craft and the pricing for the quality was bar none. I whole heartedly recommend Dukes. Feel free to ask me any questions. I want to support more local vendors and give them the credit that is due. Thanks guys for renewing my faith in plumbers!!! Dawn read more

They were on time. Austin and Victor were friendly and knowledgeable. Fixed the problem, explained and was done. Great service. Thank you

The service tech was great the owner is a piece of work. He said I was rude to his secretary and he called me and gave me a bunch of crap over it and I was not rude to her. He had to go to Sparks twice to get the part because he got the wrong part the first time this guy is not professional he blame me for everything that he had to go through to get the part. Then he charged me $570 to put a Roof vent on. He told me he was only charging me for the vent and not charge for the labor. The price of the vent is $209 on line. I will never use Duke's Plumbing again he's a rip-off artist. This is the website for the vent https://mobilehomepartspro.com/product/nordyne-roof-jack-telescoping-slant-flashing-35-63/ $570.00 - $209.00 = $361.00 yet he said there was no charge for the labor read more

AVOID AT ALL COSTS! Two "plumbers" came and spent over an hour at our company in carson city trying to diagnose an issue with a machine. They didn't diagnose or solve anything. I called this plumber to see if he had gotten anywhere on the issue and he had made no progress in finding the part. They were scheduled to come back in two weeks and would likely be no closer in solving the issue. On top of all of this Hoffman plumbing solved it in 15 minutes and billed half the price of these knuckleheads. read more

I called Duke's because they offer bathroom remodels. I set up an appointment for them to come out to review the scope of the project. They called after the scheduled time to state they were running late. We made another appointment for another day that week. NO SHOW NO CALL. We used them in the past for seasonal matenance and will continue unless they don't show up for those or they cancel me becuase of this review. Carole read more

Duke's over charges and doesn't guarantee their work. They came to my place of business and charged us $230 for less than an hour of work. Then the drains started backing up again less than 48 hours later. We called Duke's back and they said "Sorry, we don't guarantee anything." We called another place they came out only charged $160 and found a drain cap that either Duke's missed or caused the misplacement. I have to businesses in town and will make sure that I let everyone know that Duke's doesn't guarantee anything! And they over charge! Save yourself the hassle and money and call someone else. read more

I called Duke's Plumbing when I had a leaky toilet and a slow draining sink. The appointment was handled in a very courteous, professional manner, and the appointment was made for the following day. I was called the next day prior to my appointment because an emergency came up and it became necessary to move my appointment out a couple of hours. I appreciated the apology for the inconvenience and the fact that they communicated the change before they were to be at my house. The plumber was very courteous and repaired both problems without incident. I felt the charges were very reasonable, and I did appreciate the senior discount. I would highly recommend Duke's Plumbing because of their professional, courteous service and excellent communication. read more

This is a very shady company. Duke even has his mobile phone set to "Restricted" so no one can reach him after they are abused by this substandard company. I was just called "retarded" over the phone by a lady at the company when I was trying to file a complaint. Be forewarned, stay clear!!! I wonder how many of the positive ratings from this company are phony, posted by family members or fictitious accounts. read more

I will never use this company due to the worst experience with customer service I have ever received. I called to schedule some repairs on a home and when asked how the bill would be paid I stated "through escrow"...in a split second the manager said she was sorry they don't accept that thank you for calling and hung up. She did not give me even a second to respond....obviously she could have just said they don't accept payment through escrow and we could have easily solved the problem by working out payment on site....not accepting through escrow is not that odd anymore, but excuse me if I don't know your specific policies...I am absolutely appalled at the attitude and will never recommend this company to anyone based solely upon the experience in scheduling. read more

We tried or had gotten bids from other contractors for insulation of Air conditioning, we called a week before set up an appointment with Dukes and met with Kirk he was knowledgeable and gave us a bid, then we asked when they could get going? He said "Tomorrow " We were like awesome get the check book, other contractors like Summit plumbing were weeks out or were to busy to give us a quote. There crew two guys a tech and helper showed up the next day and ripped out the swamp cooler and in a long day had it installed. Note we had our electrician hook it up and Voila we had AC, we also highly suggest a Smart thermostat which Dukes included in bid. Dukes pulled a permit like professionals with the county and weeks later we passed inspection. We are very please with there work and price. read more

We needed our furnace replaced and got it done two days after the initial inspection call. Giovanni did a great job for us and was great to work with. read more

My heater stopped working so I called Dukes. They answered my call immediately and sent someone out within an hour. That someone ended up being Duke himself. He arrived fully masked and gloved for COVID, then wiped everything down when he left. He was professional, courteous and fixed my furnace right away. The reviews claiming that they overcharge were unfounded in our case. Duke was here for over an hour, fixed the furnace and charged $125. Now if anyone thinks that is a rip off, they haven't had to call for appliance repair much. I called a couple other companies that either didn't answer my call or couldn't get anyone out for almost a week. I would recommend Dukes to my friends and will call Dukes again when I have a need read more

Great response time! Living in coleville it's difficult 2 get anyone 2 call back let alone come out but Dukes was here within 2 hours. Very polite read more

I had Dukes install a hot water heater. This was to replace an existing gas heater. I emptied the gas tank and ran all the new electrical myself so all they had to do was take the old tank out, put the new tank in place and plumb it in as well as a couple of lines to include a hot water recirc pump. In any case, they took 3 hours and the install was fine but the bill was 840.00 for 3 hours of work. Not sure what to think but this seems to be very much excessive. Super super pricey IMO for an easy job. read more

I am a construction professional with 35 years experience whose mother lives in Carson valley. My mother noticed a small condensate leak next to the furnace and when her regular guy wasn't available, she called Duke's. They replaced the inducer motor and charged 475 for a part which should be around 350 including 30% markup. They charged an additional $165 for cleaning service which had to be done over by her regular guy. The leak came back. Nearly $900 for what should have been 500-550. Don't use them. They did provide a $46 senior discount though, probably felt guilty. read more

Kind of a bummer experience. Was having trouble turning on the furnace so gave Dukes a call. I didn't realize the gas company had turned off service "due to construction in the area". Anyways, Dukes charged me $115 to tell me the gas was off. The guys were nice enough but feels steep for the service provided. read more

I have used Dukes Plumbing several times. They show up on time. Their prices are reasonable and the help is courteous and helpful. I will continue to use Dukes and recommend them highly. read more

The first time I used Duke's Plumbing was to install a Toilet. 2 weeks later it came loose from the floor. I was glad when Duke himself came out and repaired it at no charge. So when we had a flooded shower I immediately called Duke's and they came out but wanted to charge me extra because it was Memorial Day. I said OK. They sent a guy named Giovanni, who was late showing up, and he spent 2 hours trying to clear the clog. He kept saying he didn't have the right equipment. So after 2 hours the problem wasn't fixed but Giovanni gave us a discount and only charged us for 2 hours work. He suggested we call another company, which I did. I called Roto Rooter and they showed up early and fixed the problem in 35 minutes. I later talked to Giovanni and he told me he had given us a discount and he couldn't carry every kind of equipment in his truck. I'll NEVER CALL DUKE'S AGAIN AND I SUGGEST YOU NOT CALL THEM. read more

Look no further if you need honest reliable help with plumbing heating and/or Air Conditioning. Duke himself came out and really helped my elderly parents. What a decent guy! He knew what he was doing and spent some real quality time simply talking to us. All about customer service and very reasonable rates as well. Duke's is really an exceptional business that our community is enriched with their presence. Trust and believe, this is a real review and when the A/C conked out in this weather Duke's showed up and made our house cool again. In review: Great service Affordable rates Expert knowledge Kind friendly personality Ultra quick response. Why are you even thinking about calling anyone else? read more

Conscientious and highly competent service. Good folks!

We called Dukes to get a quote, and he then charged us for a service call when completing the bid, before he or his staff lifted a finger. If we did the work he bid for, he would waive that charge. WTF? Protection racket! I have never been charged for an estimate before, buyer beware! Go somewhere else, there are lots of plumbers you can use instead of this shyster. read more

So, our air conditioning croaked, and as Murphy's Law goes ~ it happened during record high (temps) in the Reno area, and when hubby was out of town for work. Checked Yelp for recommendations, and called a couple of places first thing in the morning. But the first 2 business we tried either did not return our phone call, and the other one could not come over until late the following day. Not good. Hubby called Duke's Plumbing but was not very optimistic as they're listed from Gardnerville. But ~ lo and behold, they said they'll be happy to come over when we're available. We set up the time, and they showed up promptly, and by promptly, I mean they were there 10 minutes before the appointed time. Good first impression. Mr Duke himself showed up, along with another guy. Was not expecting that, but hey, it's his name on the business after all! They quickly went to work. Our A/C had capacitor issues. It's old and needed to be replaced. I was dreading to hear they will have to come back the following day to get the part. Mr Duke said something like our unit requires an 'oval-shaped' part (being an older model), and he only has a square-shaped part with him (newer model). But then, he went ahead and 'fabricated' what he has, so that it would fit ours. And voila! It worked! Our A/C sputtered back to life, and the house is once again comfortably cool. They came and were out of there in less than an hour, and the total cost was reasonable (we thought), considering they were able to come within the same day we called, and customized the part for us, thus saving us from having to spend another day in our sauna, i mean house without A/C. Overall, we are satisfied with the business, and would recommend! read more

DO NOT USE...Had them come out last year and gave me an estimate to fix my A/C which they charged me $110 for. They gave me an estimate for repairs, along with prices for 2 different new units. I decided to hold off until now. I call again July 5th and asked for the copy of the estimates that they did, which they sent. Then called back and wanted to schedule an appointment for the repairs only, not for a new unit. They said ok and gave me a date and time a week out. Less than 24 hours when they were to arrive, I got a phone call saying that they could not do the repairs at the estimated price but would be able to come out to give me a new estimate and that it would cost "A LOT MORE" for the repairs. When I asked why they didn't tell me this when I called to schedule, the lady started screaming at me saying "I TOLD YOU". Well B*%#!... if you told me that, then why was my appointment scheduled for repairs? I FEEL THAT BECAUSE I DIDN'T WANT THE NEW UNIT, THEY WANT TO JACK UP MY REPAIRS INSTEAD! TOTALLY UNPROFESSIONAL, RUDE CUSTOMER SERVICE, OVER PRICED! NOT WORTHY OF EVEN 1 STAR. WILL NOT EVER USE OR RECOMMEND! read more

I called regarding a toilet that would not fill with water. They not only answered my call professionally,, they sent someone out within hours. Kirk identified the problem and was able to fix it within an hour. Very impressed with Duke's. read more

I had Dukes install some new faucets and sink drains after I had some new vanity counter tops installed. I usually do this kind of thing myself but it is getting more and more painful to crawl around under a sink so I hired someone to do it. They seemed to think it was necessary to use all new parts for the drain system and supply lines and replace all of the shut off valves. I went along with it since I had never used plumbers before and assumed that this is standard procedure. Well when I got the bill I was kind of shocked. What I thought would cost a couple of hundred dollars ended up slightly over a thousand dollars of which about half of that was for parts. Well it gets worse folks. After they left my wife noticed water under one of the master bathroom sinks. After I verified that the drain line was leaking, I checked the other sinks and three out of the four sinks they plumbed had leaks. Some had more than one leak. Of course I called them back in to fix the leaks and it took two call backs for them to fix the leaks. Maybe I just had bad luck but I will not use them again or recommend them to anyone Well it is almost two years now since the drains were installed and I just noticed one of them still has a real slow leak. It has damaged the floor of the cabinet. I called Dukes and they said they only have a one year parts and labor warranty. The nightmare continues! read more

Duke's came recommended from a friend when I needed to have the unfortunate task of replacing the water line leading from the street to my house (40+ feet of sloped ground). No one enjoys having to pay for things like that, but the guys from Duke's and Curtis & Sons did a great job in some pretty adverse conditions (90+ degree temperatures, rocky soil, issues with the TMWA meter). I genuinely hope to never need plumbing repairs again, but if I do, I'd definitely go with Duke's again. read more