I called Franco's asking for average turnaround time on a custom made suit. The clerk, Trip, asked…read morespecifically the time frame I was looking for to which I replied 2-3 weeks. He then said no and was about to hang up the phone on me and then nervously asked if I were interested in any other suits. After conversing he thought he hung up but I could hear him mocking me in the background. I was willing to drop $1-2k regardless of turnaround and instead will be taking my business elsewhere.

Needed a new suit due to the covid 20 for my daughter's wedding. Nice people, helpful, knowledge…read moreand got a nicely tailored suit at a reasonable price.

My fiancé needed a suit and needed advice as well. I am so thankful for Vince! He was so patient…read moreand helped me understand the suit world. He truly listened to what my fiancé was looking/what his priority was. (Price,quality,color,fit, etc) Vince was great listening to my fiancé and the experience would not have been as positive without his expertise!

4 people working and no one helped me. walked out after telling them and they could have cared…read moreless. thanks for nothing.

Popped in looking for a sling bag that would fit my 13' iPad Air. They had a wide selection of…read morebackpacks and sling bags. The clerk was very helpful and helped me evaluate choices. I found one on sale that met my needs.

Top quality durable tactical clothing, shoes, packs and bags. Very friendly sales associate. This…read morewas my first time in one of these stores. Prices seemed high, hopefully they have good periodic sales.

I LOVE this store and the people were fabulous. Chris helped me out perfectly. I went in with one…read morething in mind and Chris said, no, they did not carry that item, and showed me what they did carry- some wonderful short sleeve linen shirts. Perfect! I'd had a new one in mind, and they had what I wanted. Chris was the best salesperson. I will be sending people to this store, especially for gifts for me!

My review has nothing to do with the service I received at this location. It has to do with the…read morequality, or lack thereof, with the shirt I purchased ONLINE. Short and sweet... I ordered an XL in black/short sleeves. Untuckit sent me a large. When I opened the package, the shirt was thin. Paper towel thin. Not kidding. Needless to say, I went to the store a day later to return it. Instead of mailing it back, I read some reviews elsewhere that stated their customer service online is less than stellar. So I didn't want to take a chance with that since the subpar material of the shirt was enough for me. The associate in the store was nice and gave me no hassle at all. The shirt was still in the bag, folded up. But the kicker was, he told me Untuckit doesn't even make this particular shirt anymore. Explains why I was sent the wrong size, on purpose. My one and only experience with a $100 shirt is my last.

Went in needing a suit for an upcoming wedding ... great selection, superb knowledge and absolutely…read morethe most relaxing shopping experience (truthfully - I really dislike shopping). Franco came and did my fitting ... icing on the cake. Almost left with an amazing pair of boots ... next time.

My partner and I decided to elope with only 11 days to plan. A snow storm and a water crisis added…read moreto our anxiety but taking the suit to Franco's was the best decision! They took her measurements, marked where it needed to be tailored and were very transparent with the whole process. We came back 2 days later when it was ready. It fit perfectly and she was so happy to look so good! Thank you to everyone who helped make our special day so special!

Great Store, and I love the Quality of their cloths for both Men & Women. When you walk in, you…read morefeel like you are in the Caribbean. The people who work in there are extremely helpful, and nice.... My Cousin & her husband are huge fans of TB in Ca. This past Christmas they sent me a TB shirt which was ONE size too small for me. So, the other day while I was there, I wanted to see if I could exchange my shirt as I know several months have passed since I received the gift for Christmas. I was worried if I could still bring it back for an exchange. The Manager told me to make sure on the receipt that it did not say "TB Outlet". I had no idea as to what she was talking about and I asked her to explain. She said, how Cloths & Items stay in the store for a certain amount of time, before they go to a TB Outlet and sold at a discounted Price. If the tag had Outlet on it, I would have to take it to an Outlet store. So, when I got home, I checked and it did not say "TB Outlet". So, the other day, I took the shirt to the TB Store in Short Pump Mall. I than found out that the shirt I now had was in a TB Outlet store in Williamsburg. However, I could pick another shirt similar. So, I found one, and with the Manager's suggestion, I tried on a couple of others as well, including size. I picked the shirt I liked, and after about 5 min while she did the paperwork, I was on my way. I am extremely Happy in how they had NO questions on exchanging the shirt even though they do not carry it in the store any longer. If you have not been to a Tommy Bahama Store.... it is worth a trip in and check out what they have. I just wish I could afford a full wardrobe of their cloths, and items. They have lots to offer for the Gals as well... and I saw many Senior women shopping in there... Good for them, as I feel as a Senior as well... Wearing Tommy Bahama Cloths makes you Feel and LOOK Young!

From the owner: Easy living and an island state of mind await you at the Tommy Bahama store in Richmond, Virginia,…read morelocated in the Short Pump Town Center, just off I-64. With bold camp shirts, laid-back shorts, and easy-breezy dresses, relaxation is always in reach when you shop our stylish men's and women's apparel. Add some statement accessories and sunshine-approved footwear to activate vacation mode, wherever you may be.

Serious props to Crystal in the Bedding and furniture department! I hate retail shopping but my…read moresister insisted we go look at mattresses at Macy's due to some orthopedic challenges I have. Crystal came up to help us and we were thrilled! The woman knew her stuff and I even ended up with the extended care plan! She had me try out about six different levels and styles and asked fantastic questions. My sister and I both recommend Crystal at Macy's Short Pump for a knowledgeable, fun, and super helpful guide to quality furniture and mattresses!!!

The selection at this Macy's is good but not great. Not sure if the quality of their clothes are…read moregoing down all across the country due to "fast fashion" online which is ruining good quality clothes. The staff customer service is a hit or miss here. But I had an awesome experience with Shareeda (spelling?) at the M.A.C. counter! Not only did she help me find the specific products I was shopping for, she helped me with beautiful eye makeup for my business headshot at work that day. She listened to the "natural" style I wanted and nailed it! She was so lovely and supportive. Give this lady a bonus!

Extremely disappointing as I've been a customer here since 1998 even before Chuck was a manager at…read morethis location, walked in to buy five suits and was ignored. Another customer walked in and they greeted him. Not once I get hello or welcome into the building quite disappointing. I'll be taking my business elsewhere.

I just want to say that this was the best experience I have ever had with with any staff. ( PLEASE…read moreREAD) Yesterday was a miserable day. My wife and I flew in from Texas but had a layover in Atlanta. With that being said we made it to Richmond but our bags were left in Atlanta we had to scramble up new clothing and everything essential to make it so my family's wedding. After going to over 6 different suit places and failing I ended up at this Men's Wearhouse I was greeted by Deon Johnson I told him I was in a rush and he completely took control he dressed me from head to toe and after a terrible day he honestly turned my day round! Because man I looked good!! The manager even let my wife and I get dressed at the location. I also want to give a big shoutout to the alterations lady (I forgot her name) But she even stayed 30mins longer to make sure my suit was tailored perfectly! Even though it meant her being late for church! I just want to say thank you so much to the entire staff for being welcoming and understanding. Y'all are such a blessing and you don't know how much y'all turned my day around!

I had such a bizarre experience at Dillard's on Black Friday. I was there with my mom and she was…read moreprimarily the one shopping. She was searching for nice shirts. I don't know if the folks working were just bored or if it was company policy, but they followed us around like hawks for our entire visit. It was like they thought our tax brackets were too low to be shopping there. At one point, I lost track of my mom and tried to call her but apparently Dillard's is a dead zone for phone service, so I was clearly looking for her and one of the workers looked *extremely* concerned and approached me about it. We went into a dressing room to try on *three* shirts and in that time period, literally what, 3 minutes?, one of the ladies working knocked on the door to make sure we were okay. Seriously? We were going to buy all three shirts, but it turns out that none of them were on sale. A basic sweater that said "Merry" on it was going for ~$90, so I said nevermind to that one and the woman looked mildly annoyed despite still making a close to $100 sale from us. But why would a department store have no promotions whatsoever on Black Friday of all days? Really just so strange. I won't be back.

I'm trying to order a dress for a wedding I'm in dealing with nothing but rude and unhelpful staff…read more I went into inquire about a dress. She said it wasn't available in my size went out to my car pulled it up online and ordered it myself. I don't see why you can't hire a younger workers. I'm sick of dealing with these people who aren't efficient at their job and rude.

Thx for the heads up!, i was looking for a nice clothing store for an upcoming event, and looked at…read moreWindsor, i work too hard for my money to spend it in a store with poor customer service as Sara!

While the clothes are cute my experience was ruined by an employee, Sara. My first couple minutes…read morein the store she began yelling at a customer that was simply trying to get a dress off the rack. My personal encounter with her was not any better as she was very rude, pushing me out the way, giving rude comments with unpleasant facial expressions. She made my experience at the store uncomfortable and unpleasant.