Perdo, Cleusa, JB. These 3 here are up beat expresses great customer service. They were all smiling and silly and so inviting. They worked well as a team and assisted one another while it was very business. read more

DON'T EVER COME HERE! the employee messed up my entire order and then he told me it was MY fault!!!! first i ordered a strawberry matcha latte, and he gave me a drink with coffee, which was annoying but whatever. got back to my apartment and saw that, instead of the bagel with cream cheese that i ordered, i got a bacon egg and cheese. went back, told him it was a bacon egg and cheese. he immediately yelled at me that i grabbed the wrong bag and it wasn't his fault. i asked to have it remade, AND THEY GAVE ME ANOTHER BACON EGG AND CHEESE. i told him it was wrong and he started yelling at me AGAIN that it was what i ordered WHILE I TRIED TELLING HIM AGAIN THAT I ORDERED A BAGEL WITH CREAM CHEESE AND JUST WANTED TO GET WHAT I PAID FOR. i've worked customer service myself and if i ever treated a customer that way or messed up that way, i would've been fired immediately. absolutely ridiculous, incompetent people working here. don't go!!!! read more

I wouldn't eat a donut that has a dust bank on top of it. Also the crew doesn't care what they give you because My Latte and cappuccino were not what I ordered. The print out on the cup wasn't even right so they weren't listening. read more

Dunkin' - Dust - Donuts Near Me - Dorchester, Massachusetts

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I received two burnt wraps. So much for breakfast, at least my OJ hit the spot! Blahhh blahhh my review is too short to post! I hope it's long enough now! read more

The worst Dunkin Donuts to go to. I needed to used the restroom I asked the employees they laughed and said NO...It was not necessary. Shove all your donuts down your ass!!! It's ok to buy food there, it's not ok to used your restroom . Not professional at all read more

to the only other yelp reviewer: That dunkies ALWAYS has burned coffee never mind the pee smell, dirty interior or inept employees. ( Whom are all great people actually) or the long wait for a simple cup o Joe. No my friend, there IS other coffee on your block and coincidentally it is also a Dunkin Donuts! However it is tucked inside a cute little store on Dorchester ave called New Store on the Block. Its on the other side of... your block!! Either way this Dunkies is one to avoid.... especially in the warmer months! read more

Ummm... I guess I'm one of the few that actually is ok with this Dunkins location. I've had no problems and the people always remember my order. Yeah, it's not in the greatest of neighborhoods.. but I'm gangsta like that. I can handle own. Oh yeah! read more

Admittedly, I'm not a big fan of the New England sensation, Dunkin Donuts. (In Ohio, the chain falls into the same category as Hardees, White Castle, and other such only-if-im-completely-drunk-and-1000-miles-from-nowhere establishments.) This Dunkin Donuts is even worse than most. It smells like urine more often than not when you walk in, and if you can get your order without getting spit on by an insolent, toothless cashier you should consider yourself triumphant. They've burned my coffee, they've given me completely wrong orders. They've even given me EXTRA stuff that I didn't order (nor did I pay for, and for this they inadvertently earned an extra star). The occasional freebie aside, the only thing I've ever gotten from them that they didn't screw up in some way or another was whole wheat toasted bagel -- probably because I get the cream cheese on the side -- altho I'm sure if I keep getting them there they'll screw that up sooner or later too. The only reason I keep going back is that it's the ONLY coffee option on my block. *sigh* read more

Five stars because this store open 24/7!!! It's satisfies my late night craving for a cup of ice coffee all around the clock. The staffs here are super friendly and nice. Great location right next to Andrew station and between south boston and Dorchester. Love it!!! read more

Dunkin' - a drink in a plastic cup with a straw - Donuts Near Me - Dorchester, Massachusetts

I don't know what is wrong with all the other reviewers concerning this D&D shop. This is one of the few places I've been to that don't screw up my order. In fact, they recognize me as soon as I come in the door and have my order prepared perfectly. Keep up the good service. read more

The gentleman behind the counter mistakenly? gave me a donut with a cockroach in the bag.. also mocked me a little.. could be in good faith though.. otherwise ok location, with employees always sweeping and cleaning and windows. read more

Horrible customer service and my ice coffee i specified extra sugar I got it and it had absolutely no sugar it was gross . I let the girl behind the counter know and she gave me attitude and insisted I said no sugar huh?!? Why would I say that extra sugar in my coffee is a absolute must! Just being plain rude over something that was easily fixable. read more

I was only in there for 60 seconds or less and the staff that I talked to were very nice--I asked for a doughnut that they didnt have and she suggested another; when I paid she dropped the nickle change and went to get it out of the tips jar so I didnt have to wait for her to find it on the ground. I told her she could keep it anyway, regardless. read more

Thank you for now being my favorite Dunkin Donuts- it's 6:45 in the morning and the workers here are awake than ever! They're nice and greet you, tell you to have a nice day, they don't miss your order, in fact they insist on telling them what you want because the customers are always right, right? I can hardly stay awake at 6:45, and these people here are already smiling! It's hard finding a good DD around in Boston. This place is pretty packed too since it's morning and people want to get coffee before work, but they sure know how to handle the crowd well. Gonna start going here often!! read more

The reason for one star. You need to stop using one tissue for every donut ordered all day. If you buy two donuts, they smash them in the same bag. When you get home, no tissue. They need to save for the next customer. Hey tissues, are two sided. And after 100 uses, They keep the same tissue, to grab your donut. How healthy or sanitary is this practice. read more

The WORST DD that I've ever been too. Yesterday I ordered an ice coffee USING my MOBILE APP. I waited at least 5 minutes before leaving my house to go pick up my coffee. When I arrived to DD I honestly thought that my coffee would be somewhat ready. But in fact it was sitting on the counter near the espresso machine with just ICE and CARAMEL. So I asked FIRST person if he knew how long it was going to take for my coffee to be made. LMAO saids to me "I DON'T KNOW" basically looking at me like I had 10 heads jumping out of me. Okay, SECOND PERSON I ASKED was if he knew how long my coffee would take and insisted on ignoring me. Okay, THIRD PERSON apparently looked to be either a SUPERVISOR or a MANAGER (god for bid I hope NOT) I told her that I had ordered a ice coffee using my mobile app and she asked me how I wanted it made. So I told her how I wanted my coffee and she has the audacity to give me the coffee that had my order number that was apparently sitting for at least 10 minutes. I asked for my money back and was told to call on the back of the card. I DON'T CARE ABOUT THE $4. and some change. It's ALL about the PRINCIPLE!! I really hope that the LAST person wasn't a SUPERVISOR or MANAGER. "NASTY ATTITUDES" IF YOU DON'T LIKE YOUR JOB, then you should really think about staying home and letting DD HIRE people that actually want to work. I've been there on a few separate occasions and ALL everyone does is talk to one another and looks at you like you have AGAIN 10 damn heads popping out of you. Thank goodness there are MORE DD and this one isn't the only one. ‍‍‍‍ read more

The two employees I talked with were pretty cool. Good customer service. It's a nice little spot with free wifi. Perfect for studying. Just make sure your laptop is charged because there aren't any outlets. That's the only reason I didn't give 5 stars. read more