Great service! The whole crew helped me out in making my vanilla cold foam iced coffee!

I came in today through the drive thru around 10-11am i believe it was sarah or soraya at the drive thru window they were in a BIG rush it seemed the inside and drive-thru were filled , but she was super sweet and polite and apologized for the busyness! i added something at the window and she was quick to help me out!, she even showed me how to use the app, food and drinks were great even tho there was a rush service was spectacular. read more

My Mom and I dropped into the Eastvale Dunkin Donuts a few days ago to check out the new Cave and had such a wonderful experience thanks to the high quality Brand Ambassadors of this location! We saw the new colorful, clean, and shiny design from the outside and decided to see what kind of special drinks and food was offered at this Cafe. The two Ladies running the Sunday afternoon shift were extremely polite and enthusiastically welcoming, and focused on enhancing the Customer experience through positive and energizing Communication which made me want to invest in trying one of their Signature drinks! I ordered a Vanilla Bean latte but forgot to specify that I wanted it to be hot. Even though my Barista was busy she still offered to remake it for me and I was impressed by the maturity of her professional etiquette in explaining how all lattes will be made cold unless specified hot in the future to help us communicate more efficiently next time. The other Brand Ambassador Barbie was really great in warmly engaging my Mom and I in our first Dunkin Donuts experience too! I liked how she asked us if it was our first time and gave us fun suggestions on her favorite Breakfast Sandwiches to try the next time we're in the area with a bigger appetite. Mom and I were very impressed by how clean, organized, and professionally chic the whole store was designed and staffed to ensure the best possible first impression :0) We even took pictures by the cool Donut Blow up inside the Cafe! Thank you Dunkin Donuts for adding an extra unique, original, and Authentically revitalizing vibration in our Community! I look forward to returning and trying more of the Customer Favorites the next time we're in the Plaza! read more

Decided to swing by after seeing all the flags in the parking lot. I don't really go to Dunkin', so I asked the staff what was good while in the drive thru. They were very friendly, knowledgeable and made a great recommendation. They even let me know I could make a substitution for lemonade on my berry strawberry refresher. I am not sure if it is in the best location, but I would definitely come back. read more

Stopped by the Dunkin' in Eastvale around 9:00 am for what I expected to be a quick morning stop. The store didn't look too busy. A couple of customers were already enjoying their food, a few were waiting, and there was a steady flow of people coming in to grab mobile orders. After my kids figured out what they wanted, I went up to the counter and ordered a 10-count of munchkins (asked the cashier to pick the top 3 flavors), a Dunkin' Zero drink, and a turkey sausage, egg, and cheese sandwich. We got the munchkins pretty quickly and sat down to wait for the rest. About 10 minutes later, I received my drink. I asked about the sandwich and was told it would be right up. Another 15 minutes passed, and still nothing. When I asked again, staff checked the screens and looked through bags but couldn't find the order. They apologized, and about 5 minutes later, the sandwich finally came out. This was my first time trying Dunkin', and I didn't expect to wait close to 30 minutes for a fairly simple order, especially when the store didn't seem overly busy. I'm not usually one to complain, but this was one of those situations where I wish tipping came after the service instead of before. Hopefully this was just an off day, but the experience definitely fell short of expectations. read more

I have no idea when this place opened...but they need more time It was chaotic inside and people looked frantic. And when I say people I mean the staff. The manager was trying to, you can tell but I his was really the worst experience I have had. I prefer mom and pop donut places generally but since this just open I wanted to give it a shot...I'm good...the donut was cold and displeasing. I'm only giving it 2 stars cause I saw the manager was trying...otherwise I would have given it a one....one of the employees was walking back and forth in his green cell phone. When the lobby was busy Like what??...lol This was a joke read more

Dunkin' - Coffee & Tea Near Me - Eastvale, California

I recently stopped by this new Dunkin' Donuts location and had such a great experience thanks to Mahdina! From the moment I walked in, the service was incredibly fast, and she was genuinely friendly and welcoming. She handled my order smoothly and made both of my drinks perfectly they tasted great and were exactly what I needed. It's always refreshing to come across someone who clearly cares about customer service, and Mahdina definitely made this visit stand out. I'll absolutely be coming back to this location again. Highly recommend! read more

Yesterday my drink was made incorrectly, and when I came back today, the same employee made the exact same mistake again. At the drive-thru window, another employee asked me if I was the customer who had complained the previous day. After that, they went back laughing about the situation, and the same employee still proceeded to add caramel to my drink after I had already explained the issue. This was especially upsetting because my son is allergic to caramel. I then went inside calmly to explain the situation and make sure the drink was being made correctly, but instead the employee continued messing around with my drink and laughing, which only escalated things further. There was also an off-duty sheriff at the drive-thru window who later came inside and spoke to me about the situation, saying it was not worth arguing over. While I understood what he meant, in my opinion it absolutely was serious because it involved my son's well-being and an allergy concern that should have been taken seriously from the beginning. The only person who was actually helpful both times was the male employee working during the night shift. He was the only one who genuinely tried to help and stay professional while the other two employees made the situation worse. Mistakes happen, but allergy concerns and customer complaints should never be treated like a joke. I've never had issues like this at any other Dunkin location before. read more

There was way too much extra space. I ordered a regular. Not a small. I understand leaving extra room for the foam and to not overfill the cup but this is extreme. Not cool. It's not the first time it's happened to me. read more

Dunkin' - I ordered a regular coffee. Not a small. - Coffee & Tea Near Me - Eastvale, California

Kudos to your employee Sophie. She was beyond patient and very helpful in explaining your tropical drinks. We will be back soon JLLopez read more

I waited for the grand opening to tone down before I went and to give a fair review as I don't think it fair to base reviews off of clear chaos times. Anyway. I was very excited when this place opened. I've personally had nothing but pleasant experiences there for myself when I go alone or when I bring my kid. The staff is very friendly and I LOVE all the drink choices and options. Donuts are good too and I love the breakfast. Bagel bites are my fave. The only thing I wish they would maybe fix is the mobile app and make everything available on there including every drink and food/option available on there, it's a good app it could just do with a bit of an update however I'm not gonna take stars off for the app as that's an app issue not a location issue. Will be back weekly!! read more

The food was absolutely delicious, it was very simple and just yummy. The service was probably the best, she was very nice and when we needed time, she was patient. read more

Dunkin' - The three drinks I got ( I forgot the names ) - Coffee & Tea Near Me - Eastvale, California

Was excited to give this new spot a try for an afternoon treat with the kiddos. Iced coffee was iced coffee. I'd buy again if there. But Starbucks is just across the way... I'd rather go there for that. About $25 for a dozen donuts that tastes blah, like store bought, and looks like they shrank them. I expected better from Dunkin'. I'd rather buy a dozen from the mom and pop donut shop. Cheaper, fresher, larger, and more variety. read more

This is how they handed me my drink not one sip taken! For a $6 a little crazy that it would be not even more than half way read more

Dunkin' - Coffee & Tea Near Me - Eastvale, California

How is a franchise that specializes on one item (donuts) be all out at 8:20pm. That's like a tire shop being out of tires.. why be open at all than. My kids were very disappointed read more

This place just opened and they are clearly struggling. Took about 25 mins to get through the drive thru. Then the black girl at the window doesn't greet or apologize for the wait or even say thank you. She also tried charging me for a different order so I'm not sure what's going on but yeah I will be avoiding this location for a while until they get it together. I get new places will have issues but one thing for sure is customer service. That shouldn't change. read more

We ordered ahead through the mobile app today on March 19, 2026, but unfortunately, the new location at Eastvale might need some help to prepare their foods and drinks. Both of our original iced coffees we ordered were not at its full potential. It tasted watered down :( and the breakfast bagel rim was dark black from being burnt. Please, help us enjoy a better Dunkin' in our area! Love & Light, your valued customer. read more

Dunkin' - Bagel - Coffee & Tea Near Me - Eastvale, California

First time at Dunkin Eastvale, great location to be at! The ladies there were very nice, coffee was mad quick and the store seems to be doing good being new. I seen one complaining review about too much ice in a drink which I find ridiculous. Tia P. Should understand not all restaurants make drinks the same, and people who regularly get coffee, have there preferences. So instead of complaining, just ask for light ice, common sense. If you don't like ketchup, don't complain cuz there's ketchup on a burger . ANYWAYS, I will be coming here more often, the price is way better compared to Dutch or Starbs. read more

Dunkin' - Bomb Coffee - Coffee & Tea Near Me - Eastvale, California

Grabbed an iced coffee & a little snack for my sister and I, the iced coffee was delicious and the food items tasty . The line was fast and the customer service was excellent! Will definitely be back, especially being 2 mins from home. read more

Dunkin' - Large iced coffee with 3 pumps of brown sugar syrup, bagel mini's & bacon bites. Yum! - Coffee & Tea Near Me - Eastvale, California

Donuts are dry and evidently old and stale. Service is so so. Employees try so hard to push drinks as an add on. So annoying like use car salesmen. Typical drive thru and the wait time sucks. Most likely won't ever come back. read more

I had a horrible experience as a first time guest at this location. When I first came into the Dunkin location I was not greeted and was ignored by three employees while no other customers were present in the store other than myself. For about ten minutes the employees completely ignored me and didn't offer to take my order or even help me while I waited in line. Until I walked out of the store and had to go through drive thru. In order to be properly assisted. That alone ruined my experience my drink was decent a banana pudding latte but nothing special to be treated the way I was. The inside of store is very clean. But I would not recommend this location to anyone. Because of how rude the staff was. They all need to be re-trained for better customer service skills and to be respectful to paying customers. read more

just went for the first time since it's been opened and it was a hot mess. it took awhile for the car in front of me to get out as well so i'm assuming they forgot something there too. to start off, i got the car behind me's coffee and only a few items in my order. it was just one thing forgotten after the other it was honestly surprising. i was missing about 5 items for my order all together and had to keep reminding them after they kept telling me have a good day like i wasn't missing half my order. it's like they're not even looking at there board or checking to see if the order matches what they're giving out. i don't know who they have working there but they need management in there breathing down their necks because if not there not getting the job done correctly, sadly to say. read more