I recently traveled to this location to spend some reward points from Dunkin. I ordered the small hash browns which were burnt on the outside and mushy on the inside. The breakfast wraps were decent but not very flavorful. I ordered a strawberry dragonfruit refresher and that was prepared as expected. The service was easy, I pulled up to the speaker and mentioned I ordered through the app. I was sadly told that the French apple donuts I wanted were out. I asked for them to remove those items but was told it was not possible, so I replaced it was a Boston cream, which was obviously delicious. I didn't go inside the store but the parking and driveway was a bit narrow and plenty of potholes. Workers were nice though. Just not the quality I would expect from a world renowned business. read more

Would be great if my iced cappuccino filled my whole cup, rather than 3/4-1/2 of it being foam. read more

Dunkin' - a hand holding a cup of coffee - Donuts Near Me - Hazleton, Pennsylvania

I am visiting from the west coast where there isn't a Dunkin and I have been coming here everyday for 2 weeks These girls are patient, kind and welcoming. I am impressed I have came all times of the day 5AM, 1PM 5PM and always the same service. This manager and staff deserve a compliment anyone working during Covid is a hero to me, especially one with a smile on their face! #DunkinDonutsLover #CoffeePlease read more

Nonono this place makws me so angery! I cant do this. I like Dubkin but come On now. I have special needs what can I say! I son't need you to give me attitude about it GLORIAS. For christ's sake. Soooo much attitude hanging around in this god forsaken place . She doesnt twll me to inser t my card and gets mad at me that Idomt. Sorry! What can I say. Im too old to mnow these things.. Just the stinky face she give me Bleh. I have such a ruined day now ..... I am suffering froman depression I don't need this .... I think I'm going to go to sleep now read more

Dunkin' - a person standing in a store - Donuts Near Me - Hazleton, Pennsylvania

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Great place I had a lot of fun in the bathrooms there People working there are great aNd are nice read more

By far the absolute worst dunkin I ever had the displeasure of getting coffee... I never ever ever ever ever ever ever ever ever ever ever ever ever ever get what I order there. These morons literally read you your order back to you and still don't give you what you ordered..... save your money and go elsewhere, even turkey hill is better then the garbage that comes out of this place. Calls to corporate and contacting the owner has done nothing.. read more

If I could give 0 stars I would, place never has anything. Dunkin' Donuts always running out of donuts, croissants, etc. The workers faces are as ugly as their rude ass personality, they don't know how to melt cheese on their sandwiches everything here taste fresh out the microwave ofc. You say thank you to these people at the window they literally look at you like you have 4 heads and walk away, they don't even tell you if that's all so you really cant tell if they're done passing your stuff out or not. read more

Oh my gosh... rude.... to my friend MARG!!!! She stated she wanted almond milk! For her tummy. You know people have stomach problems and I'm sorry that your workers are lazy and mess around in the back. Didn't give my friend marg her almond milk. Girl was so rude and spoke a different language to the workers in front of us. It's your job ladies get to it.how hard is it to get an order right. Now marg is pooping her pants. Wtf. Totally unacceptable... the one by the mall much more convienant ! I know Brenda works at this one too. Yikes. Not a good place where the constantly get your order wrong and act like it's your fault. read more

Worst DD I've been to Ever. I've been living in the area for 5 years and this is the only DD I pass by. I go at least once a week, mostly Sundays and it never fails to get my order wrong. Coffee is cold, I asks my order the same way each time and it's never right. Service is terrible. You wait a long time (15 mins +) inside, and they always tell me to pull over to wait for my order in the drive thru. Please someone who know how to manage a DD save this place. Will not return. read more

Normally always Fresh but the Service could use improving! I come here frequently and their coffee is usually hit or miss. Sometimes It's super bitter and other times it can be tolerated. The baked goods seem to at least be fresh but they seem to run out of everything really quick. Seems like you have to figure out the best time to come and stick with it. Had the best service the other night from this nice older woman. She was a refreshing change from the young people that work there that pay no attention to what is going on. I think if they should hire more people like her. She knew what she was doing and she didn't stand around talking to her co-workers while a line formed which seems to go on a lot. read more

Always love DD or Dunkin. Wish the lines were shorter though, but I guess that is a good thing. Went to the Wilkes Barre on Scott st? I think, good coffee as always. Thanks ! read more

Sheeeeeeeeeeee raaaaaaatchet Seriously don't ever go here. Service was sheisty and their frozen coffee machine was clogged. read more

Never agian! The cashier couldn't physically handle change, or have one ounce common courtesy. She didnt even attempt to hand me my change, not one coin touched my hand. She practically threw it on the ground. Stated " you dropped your change" and shut the window. read more

This is the WORST Dunkin I've EVER been to. I've went quite a few times because it's the only one in Hazleton & EVERY SINGLE TIME they mess up my order. I don't like Starbucks but I wish they had one here instead. I don't even know how this place is still open. My boyfriend & I went in today & the workers were acting like animals & my COFFEE COOLATA AKA FROZEN COFFEE THAT I ASKED FOR WITH CARAMEL & WHIP CREAM TASTES LIKE NOTHING! & THEY NEVER REMEMBER MY CARAMEL. The most simple order lmao crazy. read more

This restaurant is one of the absolute worst restaurants, in all of Hazleton and surrounding areas! Not only does it not even come close to fitting the description of "fast food", as I waited almost 30 minutes in their drive through yesterday morning, just to order, but it would have been even longer of a wait, but I chose to leave as I was expected at work. When things are moving at a normal pace and you actually get to place your to go order, good luck getting it warm (if that is how it is to be served) and count your blessings, if it is right. I ordered a bagel with cream cheese, and received a BAG FULL of cream cheese on one occasion and on another, ordered (1) breakfast sandwich and received (3) breakfast sandwiches. It is the only Dunkin close to my daily routine and not out of my way, I just wish they would get it together. read more

Rude did not get my coffee correct when asked to correct gave me my cup back with coffee all over it I told her I didn't want it she told it could be cleaned off sorry your sloppy rude and ignorant get best part she new pumpkin 5 cream cup said pumpkin 1 cream and whip cream and the manager could care less read more

I went to get some Donuts .. they ran out of Donuts. How you run out of Donuts?! If that's your specialty. It's not the first time either. Wouldn't you think to make more or make enough so you wouldn't have this problem. Absolutely ridiculous read more

The employees like to keep the squirt moving, which is great especially during Columbus Day.

This place always takes care of drive-thru first so if you want to get out of here quick stay in your car. Even when they are extremely busy only one person working counter and you'll be lucky if they get your order right. read more

Horrible service on opening time.. Needs to bring back the Old opener.. she was polite and had great customer service.. Now everyone just clowns around in there.. Manager not doing a Good Job he/she should be replaced...Mot even 1 drink is made right absolutely ridiculous!! read more

I actually don't like giving completely bad reviews but I have recently started paying attention to other reviews and feel it is a good idea to leave them. I have to agree with everyone here that left reviews. This place is very hit or miss. I use to think that all Dunkin Donut places were the same taste wise and then I visited here and realized that was not the case. They service is slow and their decaf coffee is never great. I actually stopped going here when I am in the area because it was so bad. read more

Totally ignored no counter service while three people scurried to wait on people too lazy to get out of their car.

Fresh doughnuts, the store is always well-staffed, which means the customer gets the attention they deserve, and there is plenty of seating. A nice location to drown your troubles in a cup of coffee. read more

dirty. disorganized. no one knows what they're doing. drive thru orders always wrong!

Tuesday morning 09/18, NO cream for the coffee, just skim milk or almond milk. WHAT? A coffee shop without cream? Someone should have run to the store and purchased cream. To add insult to injury, my bagel sandwich was barely warm. Apparently they do not care about their customers. I have been here many times and mostly good food. Not today. read more

Stood at the counter for 5 minutes, all 3 of them saw me but did no acknowledge me or apologize for the wait. Just completely ignored me while they helped get together an order for the drive through. Left without getting anything. read more

Would like to give no stars but you can't. Never and I repeat never do business with them again. On a Thursday morning I called and placed a rather large order for a Friday morning breakfast. I needed 3 dozen donuts and 18 bagels plus cream cheese. I repeated the order and said I would pick it up Friday Morning at 6:15. Arrived to a mess and a line and angry customers who were being told we don't have this and we are out of that and we can't cook and sandwiches. In between the lady at the counter kept walking back to talk to someone. When it was finally my turn at 6:40 I was told there was no order ready and they didn't have any bagels to give me. I also had to listen to her tirade about how she wasn't supposed to be at work yet but that nobody there knows how to do their job. I had to leave and go to Weis's and they were able to take care of me. Go to Weis Supermarket. Never Dunkin on 309 across from CVS. read more

Waited a few minutes as the drive thru is their priority. Ordered half dozen and a coffee with extra cream. The Boston cream had a thumb crushed into it and the coffee was half a cup of milk with some coffee. I was really looking forward to the fine cup of coffee Dunkin offers. The worker should have replaced the doughnut when she grabbed the first one so hard. VERY DISAPOINTING. read more

had a problem with this Dunkin Donuts on Wednesday June 27... I called and I was told that a manager would get back to me the following day and speak with me .... I am still waiting and it is June 29th..... THANKS FOR HELPING ME WITH MY ISSUE read more

I generally don't write reviews, BUT! I go to this dunkin donuts on average 1-2 times per week. ( I work in a coffee shop & this is my usual quick stop while running errands) However, EVERY SINGLE TIME WITHOUT FAIL! I am served the incorrect item that I did not ask for. I ask every single trip for vegetable cream cheese and without fail, I have YET to receive what I requested on my bagel. It's veggie cream cheese for crying out loud, you smother it in regular cream cheese, why can you not do it with the SAME THING but with veggies?! Also, I have never been asked my order just once, the person asking generally asks me to repeat it 3-4 times before they ask me to pull around. ONLY TO NOT RECEIVE what I had asked for. Even at the window where they give you your food they ask again. I had an experience at this location where and employee was frustrated with the computer system and cussed over the head set to me trying to place my order. I usually love a good foul mouth, but it's unappreciated when I'm just trying to order a coffee that no matter how many times its repeated will still turn out incorrect. I was all for increasing the minimum wage to $15 an hour (a livable wage) until I experienced this place. A business ran by completely inept individuals. Today I had high hopes my order was going to turn out RIGHT because I only had to repeat myself two times, but I was wrong. Do yourself a favor, buy your stuff from your local coffee shop, your experience will be much more enjoyable and your order will come out correct. read more