Got donuts for the office. They were fresh and delicious! The boxes are already Christmas theme which was really cute. And they are offering the Wicked theme donuts for those that are fans of the movie. Service was great. Would return. read more

Dunkin' - Christmas themed donut boxes - Donuts Near Me - Lake Mary, Florida

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The coffee is vile today and the Bagel was rock hard. This is definitely not the first time that I've had horrible products from this location. Service was very friendly, but that doesn't make up for the deplorable quality of the coffee and bagel. I did not know a bagel could even reach this consistency. They must be in financial to have watered down the coffee to this level. it actually tasted like it may have cleaning agents in it so maybe they just did a poor job of rinsing their machines. read more

Jessica greeted me as soon as walked in the door. Store was nice and clean. Jessica made sure to let them know I asked for extra cream cheese on my Bagel. Can't tell you how many time's at other locations I ask for the same order and they never get it right. Jessica hooked me up here and made sure my order was perfect. Nice hot French Vanilla Coffee and an Everything Bagel with extra cream cheese. I'm a very happy boy today. Also Jessica let me know she has just come to this location and will be here often. So, make sure to stop in and say "Hi". read more

Dunkin' - Yummy French Vanilla Coffee with Everything Bagle - Donuts Near Me - Lake Mary, Florida

I really don't understand how this one and the one on wheelhouse stay in business. The customer service is absolute trash. These folks don't know the difference between regular milk, oat milk or almond milk. And they have the audacity to get upset when you asked them to remake that item they should've made correctly the first time. Who's to say that the person requesting oat milk doesn't have a death allergy to nuts and they "accidentally"get an almond milk drink? Your little attitude just cost somebody some serious issues. Please do better. read more

Love this crew! Best coffee place! Staff is friendly, keep place looking fantastic, know what I like and have it ready.

Dunkin' (or perhaps you remember them as Dunkin' Donuts if you are old enough) is a long established brand that got its start as a single location in Massachusetts and has grown into a global coffee empire. Something that has always made me realize we somewhat absurdity of it, is that for a place known for their coffee and donuts, my go-to item here is neither. Usually, I am here for their bagels and cream cheese. I grew up in new jersey, so I am not going to say that these are the best bagels that I have ever had, but for a global chain, they are pretty solid. I have also used Dunkin' as a way to offer a culinary bribe when I have early morning meetings. It usually brings a smile to the faces of disinterested, tired people. At least it is a way for them to start their morning on a positive note. All in all, I will give this particular location five stars. read more

Such a bad experience today. Ordered a Caramel Craze Signature Latte through the mobile app. Came in 20 min after ordering and it wasn't ready. No problem, they were really busy. I waited and when I got my drink it was all wrong. I could tell they had used coffee instead of espresso. I asked them if they could remake it and the lady gave me attitude. 2nd attempt and it tasted worse. I kindly asked if they could remake it again and explained what I had ordered. She gave me more attitude, but didn't say a word, just a very frustrated look. And listen, Ive never asked for a drink to be remade, never. Usually I just go with it, but it was so bad. So I receive the third attempt and while waiting, another person came back in complaining their coffee was wrong. I have to say I wasn't surprised when the third attempt was also wrong. I just threw it away. They had a bunch of workers but everyone looked confused. Nobody seemed to know what they were doing. So Im done with Dunkin for a while. It was just so bad. The workers put off this attitude like they absolutely hate the customers. Very uncomfortable. read more

This was a standard Dunkin location. The drive thru line is a bit problematic. There is only a short space between the speaker and the window, and an even shorter space behind the speaker. The line backs up and can block other traffic in the plaza. The wait time was standard for current times. I try to always do a mobile order to save time. My drink was standard, I think they put a bit too much sugar. The employee who helped me was ok, not rude but not especially friendly. read more

Not sure how your Lake Mary FL store stays in business. Freezer burned croissants. Ordered a sausage sandwich and got a bacon on. So disgusting we threw it away, including the one bite that we had in our mouth. Never again. read more

Dunkin' - Freezer burn croissants. - Donuts Near Me - Lake Mary, Florida

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I am a long-time Dunkin customer. I have ordered hundreds, if not thousands, of coffee through this chain over the last two decades. I absolutely love the brand. That said, there is something going on at this location where the team is dumping the bottom of the barrel of iced and hot coffee into customers coffee rather than in the sink. Instead of serving that last inch of coffee at the bottom of the urn to humans, it should literally be flushed. Today, like many other days, my medium coffee with four creams was dark brown, not the creamy butterscotch color it should be. It actually tasted like lighter fluid. It was so bad that after a few sips I had to dump it out. Shame on me for not taking a sip before I drove off. It was absolutely undrinkable and this happens here OFTEN. I don't think I've ever had it happen at the I-Drive location before. The owner and management should be aware and quickly make a change. Customer happiness and loyalty is way more important than saving a buck on an undrinkable product! PS. Don't even bother to report it to customer service - they won't do a thing. Unfortunately, this is where Starbucks is LIGHTYEARS ahead as a coffee company! read more

The staff were absolutely amazing and did our coffee fabulously and helped us with our order better than Starbucks will be coming back soon!!! read more

Dunkin' - Donuts Near Me - Lake Mary, Florida

This is your typical Dunkin Donuts location. The drive thru can get fairly backed up which flows into the busy lane within an already busy plaza. I've been coming here for years and never really had a bad experience. I like their coffee the best. I don't care much for the food items (besides the everything bagel with cream cheese). Our last visit was to pick up the new limited edition Ghost Pepper donut. Don't let the name fool you- the spice is very little to nom-existent. I wish it had more kick read more

Dunkin' - Ghost pepper donut - Donuts Near Me - Lake Mary, Florida

Dunkin' Donuts is our usual stop before every soccer game. We always give them the benefit of the doubt. Unfortunately, nothing has improved. They NEVER have enough staff for a Saturday morning. It is unbelievable. We ordered the snack bacon and they replaced it with regular bacon. They run out of their essential items and just say corporate is slacking. I believe this will be the last time we will visit this location. read more

Dunkin' - the front of a dunkin'donut shop - Donuts Near Me - Lake Mary, Florida

Went on a Sunday afternoon. No one in line. Waited 30 secs to order and no one answered. Drove up to the window and was told they don't take orders at the window!! Lol She reluctantly agreed after I said there was no one in line. Then another girl from the back shouts out at me, next time you gotta order up front. All 3 girls are rude and know nothing about customer service. Never going back there. Previous reviews say it all too. read more

Drive thru experience was just average. I picked up breakfast for my wife and I with some beverages. I tried the new plant based sausage and egg sandwich. It wasn't bad, but my sandwich was not set up properly, as the bottom of my sandwich was to the side, led to half of my cheese melted to the wrapper. Fortunately the "sausage" patty held up and wasn't bad overall. I'd go with the veggie wraps on my next visit. In the morning this location can cause traffic coming out of the lot and nearly into the home depot nearby. The menu outside can be hard to read due to morning dew causing it to appear foggy, so going inside could be a better option and save the time. read more

The food was awful. They burnt my croissant, and my hashbrowns were ice cold. My coffee has an aftertaste of spoiled milk and was undrinkable. This dunkin is notorious for being awful and this is my last time trying them again read more

My goodness why is there nobody at the window?! We placed our order at the drive thru and nobody has came to the window for a long time. It doesn't appear there is any staff running the drive thru. There is no customers inside. Terrible experience. read more

Do not order any tea from here. It is always rancid and I immediately throw it in the trash.

Nice and pleasant workers. Sometimes the service is slow and customers get frustrated having to wait but I've seen some recent improvement.

Got an egg wrap and It's half ice cold .. WTH. Coffee was hot, but probably want visit location again due to poor experience with food.

Typical Dunkin. The coffee tasted old. The drive thru was small and tight. The staff wasn't friendly or welcoming. It's just not worth it. With such a large brand, I wish corporate would do something to improve their locations. read more

These local Dunkins are normally not know for service. Yesterday my dog had been through a lot of vet appointments and we wanted to treat him to a munchkin and try the new cookie butter cold brew. The line was short, first win. Then I ordered 6 munchkins and they were out. Then with the cold brews my wife asked if she could get hers skinny. They said they would add skim milk. The funny thing mine didn't have milk of any kind, but pretty sure you could make something taste that good and be skinny. The cookie butter cold brew was good, but really sweet. This is my old school location when I moved to Lake Mary many years ago. read more

Utterly ridiculous! Laziest employees I have ever seen. Order was placed 20 minutes before arrival. I show up and six employees were standing around talking to each other and playing on their cell phones. Obviously not that busy. They had not even started the order yet. It was quite simple. Two dozen donuts. Once they realized I was there to pick up my order they still screwed around and took their time. They must hire from the absolute bottom of the barrel. read more

This was the single most horrible experience I have ever had at a DD. If this has been the only time I had ever been in one, I would never go back again. There was 0 customer service. I went inside to pick up a mobile order. I was completely ignored while other customers were coming and going. A woman who barely spoke English finally acknowledged me but I couldn't understand anything she said. Eventually I saw that she was only handling drink orders. I stood there for about 10 minutes and finally a boy asked me what I needed. I gave him the order# and he said I was waiting on the kitchen. I understood that and have no idea why he would say that. He asked what I ordered and as I was telling him what I was waiting on, the drive up girl scolded me and stated they were busy and everyone had to wait. I told her I was answering his question. The boy walked over to the kitchen and people started Throwing food into a bag. Throwing. He brought the bag to the counter. He never said a word and just walked off. Meanwhile, the customers that had been coming and going? Every single order that had food rather than just a drink was incorrect. I opened the bag and told him I was still waiting on toast. He grabbed the toast box and slammed it on the counter. I couldn't find my bacon in the bag and said so. He argued with me that it was in the bag. This turned out to be correct but his attitude was horrible. Then the manager came to the counter and barked at me and asked what was the problem. Another customer looked at me and said, "I'm sorry they are being so rude to you." Absolutely horrible. Worst. Experience. Ever. Do NOT go to this location. This team should lose their job, including the manager. read more

One of the worst Dunkin's. Placed an order thru the app... wasn't busy at all but it took forever to get my drink. The drink sucked. And when I tried using the restroom, there was no soap. The full dispenser wasn't there... that means employees aren't washing their hands before handling food and drinks. Disgusting. read more

I ordered a IceLatte Egg Nog and it didn't look like it on the holiday season picture when i got it it doesn't have the stuff on top so i want up and ask and the Lady said that you need to ask for it. That BS you as a employee have to ask them that you want it not costume and the employee was not being friendly i'm not coming back to DD read more

Dunkin' - IceLatte Eggnog holiday season drink - Donuts Near Me - Lake Mary, Florida

Has of march 26 they have a new management team and I can say there is a big difference my foods actually made on time. This is the first time at this location. The manager was really nice. Introduced herself inside was clean. It almost looks like a corporate store now and they actually have stuff in stock. Looks like the other people got fired. The food is still the same and the price is good read more

It took me 30 minutes to get through the drive thru this morning and there was only one car in front of me! When I pulled up to the window, there were 3 workers inside just dilly-dallying around. No sense of urgency. Could not be bothered to work. Sad. Won't be back! read more

Honestly, it's hard to review franchise businesses only because this isnt a representation of every Dunkin in America. I don't get upset when people mess up my order but I get upset when I ask politely for something and then all of a sudden I get an attitude. I only came for ice coffee . But maybe she was having a bad day so I understand, I'll just avoid this one. read more

This location is so bad the card machine is always down they are always short staffed. Corporate needs to do an overhaul in a MAJOR way. I won't blame the staff but they always look exhausted and it's always a mess (clearly what happens when it's short staffed). I wish there was a better option on my way to work. I would rather get circle k coffee. read more

Horrible customer service, we stand in the line in the lobby and there a lady In front of us with 2 little kids was waiting too. The girls went to us and said the lobby is closed. if we want to buy donuts we can go to drive though to order it. Because only 2 people working and they need to load the truck. What the hell. They should closed that door and said it closed. Not until people standing in line for 5 minutes and said lobby closed. read more

Went to this Dunkin' Donuts location today to get donuts and they had no donuts. There were three people working the counter. Why do you need three people when you have nothing to serve? read more

I drove 20 minutes to when I arrive they don't have caramel or oat milk. And they didn't give me a refund. I asked for a manager or shift lead there was no manager to speak to. This store refused to give me a refund for an item i paid for and drove out my way to get. Never again read more

So this Dunkin always has an insane drive thru line so I order thru the app to walk in and pick up...however the last several times they have the door locked and you can't walk in for your order (even though you can order it for walk in pick up) and then the drive thru takes 30+ min. You can't get anyone to pick up the phone and when you already pay for your order it makes just leaving not really an option. It's super frustrating for people like me trying to get to work and expecting to pick up their order only to be locked out and stuck. Poor customer service here for sure. read more

When it comes to service and product this Dunkin got it right today. We ordered a large ice coffee because E had a $2.00 any size iced coffee coupon on the Dunkin App, I ordered a holiday latte, E ordered the grilled cheese and I had a sausage and egg on an English muffin. Thank you Lake Mary Dunkin Donoughts for being great customer service and consistent product.... read more

Believe the 1 star reviewers. Rude and staff that isn't trained to be able to help. The GM actually made fun of me because I asked for the item it took me multiple attempts to order. Definitely will not be back. read more

This Dunkin needs to close... we came in wanting an icecream Sunday but they didn't have the materials' to do one. We ended up asking for a plain scoop, the employee wasn't worried about it though. When she finishes up with our scoops, she gives us a sample spoon because they were out of those also. My daughter asked for a cup of water and instead was given a huge block of ice that the employee even struggled to close it because of how big it was. Worst customer service ever! Such a nice corner to have a icecream venue however the lack of service plus the lack of supplies makes it far from a nice spot. read more

Dunkin' - Biggest chunk of ice ever! The lid was barely closed ... - Donuts Near Me - Lake Mary, Florida

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Staff is BEYOND rude, especially the short grey hair manager. It's 9 am on a Monday girl why are you so mad??!! All I wanted was a coffee and all I got was a whole bunch of attitude for no reason. Absolutely ZERO customer service read more

I'll preface by saying this was a Door Dash order. Regardless, I've never been so let down by a Dunkin' order. The bacon was disgusting. The "grilled cheese" was burnt and so salty. The hash rounds were a strange consistency and also blackened like the bacon and grilled cheese. My doughnuts were all wrong except 1. That 1 doughnut was really good to be honest. The rest were garbage. How can you go wrong with a doughnut? Ask them. This was a very expensive (door dash, duh) mistake. I did receive a portion of my money back, but not a full refund. read more

How do I leave 0 stars? I created a mobile pick up order for my mom to go in and get. I created it at 9:15, we are just now leaving at 10. When my mom entered they were already behind and the place was lined with people waiting for their orders - some that had to continue to leave and come back because they continued to get the incorrect food/drinks. Every time they tried to hand off the order to her, they had it incorrect and each time my mom was trying to tell them, they got EXTREMELY RUDE AND UNPROFESSIONAL. And guess what! It was the MANAGER. She had a stank face, ugly too, and everyone behind the counter was inconsiderate and unprofessional just like her. One lady even commented to my mom that she couldn't believe how rude they were being to her. Personally, I cannot believe they're in business considering everyone I know in the area knows this place has a horrible rep - even just for a dingy Dunkin donuts, YIKES. Absolutely disgusting, lack of manners, ugly inside and out. Y'all are horrible people and I cannot believe you all spoke to your customers the way y'all did. read more