The worker there was so polite! The service was awesome! I didn't get to catch her name but she is one of my favorite workers. The drink tasted good and when I got only one donut, she gave me an extra one for my sister! I was so grateful and thanked her. Plus when I asked her about it she said, " Don't worry about it!" I would definitely come here again! read more

Newly opened, remodeled from ground up, but quality of food still the same, i went there may to buy donut but still serving heart shaped donuts,, FYI donuts donuts have shelf life read more

Beautifully refreshed location with friendly staff, a drive-thru, and clean and modern interior.

Shame on you! Soap dispenser broken with yechy caked on soap and filth all over it. Broken urinal. FIX YOUR WASHROOM! Dining area not kept clean. Customers yelling at staff for getting orders wrong read more

Dunkin' - Horrible men's room - Donuts Near Me - Morton Grove, Illinois

I normally do not frequent this location, as it is usually pretty busy pre-COVID days. This location is unusually large, as it is shared with a Baskin-Robbins chain. They've done a good job of maintaining distance between tables as a results of the large open spaces. The children's playground area is closed. While only four tables were occupied, the tables previously occupied seem to not be cleaned. I had to wipe down my own table before using it. They were pretty busy, we're all six people behind the counter was tending to the drive-thru, which seem to be pretty consistent. read more

Dunkin' - Spacious. Not too popular during the day and in a pandemic. Very large interior space. - Donuts Near Me - Morton Grove, Illinois

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Gotta be honest, but this DD has always been a miss. The food and coffee is always fine, but service wise...it has so much potential for more business if it were better. I used to come here everyday before work, but there were times where I would straight out have to leave before I got to the register because I was waiting for way longer than I could afford even with barely anyone in line. I love DD coffee and the breakfast sandwiches, but as with any place who's main target is the average worker in the morning...this is not the place to come when you don't have 10-20 minutes to spare. Even when I come in the middle of the day and I'm the only customer...it still takes more time than it should. This location is soooooo close to my house, but it's faster to drive to another location and get everything instead. read more

The store is open, all the doors are closed and the worker is just ignoring everyone while LOOKING STRAIGHT AT US.

The huge plus about this Dunkin Donuts is that this place is open 24 hours. Unlike the other location further up on Dempster, this place has much less traffic. It's best if you come early in the morning, as the fresh donuts are readily available then. Just like other DD, the more later in the day it gets, the more unfresh the donuts get. The sis and I came here one evening, and we were given a couple of extras, even though we only ordered two (I usually stick to the French Cruller or any of their 'specialty' ones). The staff here are super friendly! +open 24 hours +a bit of extras later at night +free parking read more

I LOVE Dunkin' Donuts. I secretly like it more than Starbucks for regular/iced coffee. (Starbucks is numero uno for Fraps and blended beverages). My standard go-to is the medium iced-coffee with either hazelnut or caramel swirl (just enough sugar and cream). It's my ideal drink- especially during "Happy Hour" when you can even get one for 1.00! Friend and I had a DD craving. Saw this store as the nearest DD. Time to describe my disappointment. 1) There was only ONE employee working on a Saturday afternoon. Granted she seemed very sweet and was super diligent in getting her orders, the entire process was slow and there was a bunch of people waiting in line. 2) The temperature in the store was HOT and not in a fun sexy way. It was warm like in a bread bakery (oven) and I was sweating and just wanted to get my coffee and leave. 3) Sad Drinks. My friend got a Coolata and it tasted like straight up sugar syrup. She ended up throwing it away. My standard iced coffee tasted watered down. Employee seemed confused as to why I disliked the taste until I politely requested a new cup (maybe it was a bad batch). The employee tried remediating my coffee issue but the second cup tasted just as watered-down. I ended up tossing my drink into the garbage after a few sips. I LOVE DD but I know I'm avoiding this location until they fix the flavor issue and the temperature issue, and perhaps hire another employee during high traffic times. read more

Close to my house and I like the coffee. The staff is friendly Unfortunately the wait time is toooo long, faster for me to go elsewhere even though this is just a few blocks from my home. The outside is very dirty. Owner of the building really needs to power wash the sidewalks. Very filthy The line is long because they never have enough staff working. read more

Out of all the Dunkin Donuts I have ever been to (and believe me, I have tried almost all), this one is my favourite. It is huge, has a ToGo's and a Baskin Robbins mixed in, and a drive thru. Parking is ample and the grounds are always well-manicured and sans garbage. The interior is nicely set up with a lot of tables and a lot of counter space. I usually use the drive-thru, however. The speaker system works well and aside from the occasional moron who orders $150 worth of assorted breakfast items, or the asshat who wants to pay all in pennies, the drive-thru is acceptably consistent. For some reason the coffee here tastes the best and the bagels are always soft and fresh. Why I cant get this same level of quality at other locations mystifies me. Ahh, well, I'm sure the owner appreciates my business! read more

This is hands down the worst serviced DD shop I have ever patronized. And I don't mean it's a one time experience, it is usually every time. There is often only one person working, sometimes 2-3. Problem is that only one person is actually waiting on their customers (the other two working non customer-related tasks and not ever pitching in to help). It's like they could seriously care less about their customers and the service they provide. I've often stopped in just to have to walk out because the frustration is just not worth it. Minimum 5-10 minutes to get a lousy cup of coffee and that when there is only one person in front of you. It's on my way to work so the only reason I ever bother stopping in. If there's another customer in front of you, forget it. 5-10 minutes guaranteed. read more

LOVE LOVE LOVE their customer service that CARMEN provides. Went there twice and still to this day she hasn't forgotten what I get. Thanks for being so awesome. read more

My how the neighborhood has changed. Across the street, about 25 years ago, my cousin and I were pulled over by the local police, and I mean all the local police as the first officer called two more units for back up having us exit the vehicle for a frightening search while covered by shotguns. We were suspicious supposedly because I was driving below the speed limit, but I think the real problem is that she was dressed in a sari and I was also wearing Sri Lankan traditional clothing (it was hot in summer). Flash forward to 2015, and this Dunkin' Donuts is the most diverse little coffee shop I've ever been in. It's tiny, just a handful of very close little tables and yet over two cups of coffee here I overheard a dozen different languages (I'm including the staff and people coming for carry out orders). Because the space is tight, it's not ideal as a place to get work done, but for coffee and people watching, it's the best. Oh, and the donoughts are pretty good too. read more

Dunkin' - It's a cramped little space next to a Subway. - Donuts Near Me - Morton Grove, Illinois

Thsi is a Dunkin Donuts/Baskin Robbins/Dunkin Deli run by the most disorganized group of people I have ever met. The drive-thru is famous for screwing orders up (so be careful), and during the Summer months the restaurant is a local hangout for kids and CROWDED, garnishing at least one disorderly visit from "Nile's Finest" every other week. Not to mention near accidents/accidents coming out of the parking lot by kids not paying attention. Their food is good, though, and you need to try their version of the McBagel. Really good, filling, and cheaper per quality than "other" fast food places. The donuts are really fresh all day long, and of course their ice cream is always good. read more

Normally I don't review chains unless there is something unusual about them. And its usually something negative. But that's not the case with this Dunkin Donuts. I've had business meetings with someone who's from the area. So we're not doing power lunches at Gibsons or Mortons but thats the nature of business today: time and convenience. And it looks like we're not the only ones. There is a lot of business transacted here with a polyglot of customers: Indian/Pakistani, Korean, Chinese, East European. And I've seen groups of business people at the bigger round tables passing around reports and taking notes. As for the coffee, food and service, no problems; everything is good at this Dunkin Donuts aka Dan's Near Northwest Suburban Satellite Office. read more

If you plan to use any kind of coupon here, be sure to read the fine print first! You may be better off paying the menu price vs. using the coupon. I needed 50 munchkins to take to my son's school for his birthday today. I gave the $3.99 for 25 munchkins coupon and asked for 2 boxes. The lady told me I would only get 1 at the coupon price and the other at full price. There was a line out the door behind me, so I agreed. I got my receipt and realized that I ended up paying $10.98 for 50 munchkins instead of the posted price of $7.99 for a box of 50. When I complained that they forgot to credit my coupon, she offered an insincere apology and suggested I take one or two donuts to make up for the difference. Only because of the growing line of impatient looking people, I agreed. I don't know what the price of just one donut is, but I still feel like I got the short end of the stick. read more

The staff is very helpful and friendly and the store looks nice. However, went to this store a few times but this last experience made me stop shopping with them. The taste of this particular tea was so unfamiliar compare to other stores of the same brand and most importantly, my stomach didn't tolerate it well. read more

I asked for a box for the 6 or 7 donuts I wanted to order but was told "no" because a box of donuts has a set price and the donuts I was ordering, e.g., apple fritter, are extra. So she put the donuts in several small bags -- without tissue paper to separate the coconut donut from the chocolate. Why do I have to have this battle every time I go to Dunkins. Just put all the donuts in an effin box!! And the donuts were less than satisfying. read more

Big fancy new store. Combined DD and BR. Too bad this synergy failed. They don't do either thing right. First time I stopped in for ice cream shake. It was a fail. This last time I stopped in for donuts. They were stale. Like 3 day old. Never coming here again there are many other small DD in the area that serve Fresh food. read more

Close to work and most of the staff are good as at what they do. The woman who usually makes the breakfast sandwiches is realLy good. The manager, however is very disorganized and always gets my order wrong. If I see that she's the only one there I won't go in. They would get a higher rating if she was at all competent. read more

I was to take some donuts around evening and I was very disappointed there were so few left, and no many options. Although, the girl who works there was very nice and helpful! She has a 5 star, lol, but the shop not really. read more

dunkin donuts is awesooome!!! i'm from so-cal so we don't have any dunkin donuts back in cali...boo-urns! i noticed that you can find a dunkin donuts as easily as starbucks...they're everywhere! sprinkle donuts + hot chocolate = crazy delicious * i tried the milky way hot chocolate at this location b/c they didn't have regular hot chocolate, it was pretty good but toward the end it starts to taste like you're drinking a milky way thats been melted and thrown into a cup..sorta gross. *you can buy dunkin donuts coffee to grind up at home!! coool! i bought a bag for my bro-in-law cuz he's in love w/ their coffee, but supposedly you can buy DD coffee at the grocery now read more

We ordered a small iced coffee, veggie egg white flat, and a cinnamon raisin bagel. They got our order wrong once, and the whole process took almost 30 minutes. When I asked about my order status I was told I had to be patient. If I wanted to spend this long on breakfast I wouldn't go to DD. Also, it was well over 80 degrees in the store which probably contributed to my impatience. read more

Horrible customer service! My husband had got me a vanilla chai from this place to my work and when he gave it to me I saw glass was more than half empty, I asked him and he said this is what they gave him. I still had hour and half before I would get off so I thought I'll go after work( I work 2 mins drive from this place) when i went in there girl was on her phone( she did not take off the earphones the whole time and kept on making me say same things twice) not to mention she was so rude. I was being polite to tell her it's okay she asked me when she emptied-the glass that what was in there and I said it was vanilla Chai she was like no it wasnt hmmm you made it? So you should know? God after that she asked is she can make it in the same glass, then I was mad and told her to use a new glass. She gave me as she was doing me a favor. It was horrible haven't been back since and I love vanilla chai but I drive further away to get it. read more

This is full of shit, They never have employs or probably the owner don't want to pay, customer always should be first, Manager attitude is not good at all that, really disappointed from customer service nobody was in front. read more

I have the worst experiences daily at the DD! I place on the go orders and they are NEVER CORRECT! It's like they don't even READ the order that they get. I must have decaf and they always give me regular. I don't know hard it is to get that right! Guess I need to find another DD! read more

always under staffed. i feel bad for the people working there. typically itll be 6am with 1 employee.

WORST CUP OF COFFEE, EVER! I do like my Starbucks but I find most Dunkin coffee just as stout as a Starbucks. Not this place. I actually returned my first cup thinking I just got a bad batch, Nope. No difference with the 2nd. I actually left it I was so disgusted. Now when I say I like my Starbucks I only get it maybe once a month so its not like my tastebuds are wacked. McDonalds coffee is better. I'm sure it's isolated and maybe they/we were having a bad day but maybe they're chinzing back? BEWARE, read more

I just visited this Donkin Donuts few minutes ago with my family. While placing the order my daughter fell on the floor because the floor was wet. I asked the cashier present to please clean the floor as someone else might fall down. Instead of cleaning or apologizing, his response was that it will get wet again with people coming in. Talk about rude customer service. Instead of "America runs on Dunkin", this store's moto is "America falls in this Dunkin". read more

This location has issues with customer service. I am a very patient person, and have given this location a couple of chances, but it still takes the prize as being the slowest DD ever. Every time you have to repeat your order twice since they are always counting money or having conversations with each other. Go to the drive thru on Dempster instead. read more

this dunkin donuts makees the best cappuccino blast...the employes are so friendly i try to go there everyday for my drink!!!!!!

Its a nice spot to get some work done and since it's a small place not a lot of people show up so it's not to loud, its a perfect location to get some studying done especially if your alone and don't want to go to the library. read more

This is by far the WORST dunkin donuts I have ever been to. The staff is unfriendly and clueless. I remember one time asking what kind of berries are in the berry blast coolatta and they just stared at me like I was speaking another language. They had to go get the manager and even SHE couldn't tell me. She had to break out the syrup bottle and read the label. Really? This is just one example of the incompetence I've experienced here. I have had several really bad experiences and you'd think I'd learn my lesson but, alas, I cannot avoid stopping for a good DD snack while I'm driving down Dempster on my way home. The final straw that prompted me to write this review is the experience I just had about 10 minutes ago. I ordered a breakfast meal with an iced tea (as I am allergic to coffee...I know, crazy right?) and was told they weren't sure if I could get a drink besides coffee with the meal. They'd have to ring it up and see what happens. Again, really? Like I'm the ONLY person to ever order a breakfast meal without coffee? So it rang up fine and I received my meal. First, they forgot my hasbrowns. Then, they gave me a bag with 3...yes 3....little hasbrowns in it. I complained and asked for more. The douchebag gave me a lousy 3 more. So in total I got 6 little hashbrown coins. Then I went to eat my bagel sandwich and there was half a piece of bacon. That's right folks...one half of a piece of bacon on a huge bagel. These are downright the CHEAPEST dunkin donut owners I have come across. I refuse to continue going here. I would rather go out of my way for my DD fix now. Not worth the money or my time! read more