I would rate this one star but those get flagged as spam reviews. Manager does not do a great job. The manager has inappropriate conversations with employees (always talking bad about employees to other employees). The Manager and morning shift employees bring drama and toxicity to the work environment. read more

The Dunkin in Ponte Vedra Beach, FL used to be great. The employees were very efficient, coffee at the drive thru was fast and always correct. Recently, all the employees were let go and replaced. It now often takes 10 minutes to get a hot coffee in the morning. Today, the drive thru was closed. The inside of the store was dirty and the trash can was overflowing. Hopefully they will be able to fix whatever is going on. read more

If you are looking for service at 5am when they open wait 30 min. The store manager is not there on time. I have had to leave more than a handful of times because employees are outside waiting for this person. Open the store on time please read more

I go almost every morning but stopped because this is what I get now. My hash browns were literally just burnt. My coffee was the same and not what I ordered. I completely understand the labor shortage so thank you for working early and hard! But remember this is what starts peoples days! read more

Dunkin' - Hash browns burnt to a crisp - Donuts Near Me - Saint Augustine, Florida

I only come here because I'm usually the passenger in my boss's vehicle and I usually am the recipient of a free medium black coffee (I'm no frills on the dime) and wanted to sip some java slow. Dunkin' is great at coffee so I wasn't gonna say no. Sometimes, I prefer Dunkin' coffee over Starbucks and on rare occasion a croissant sandwich. This location seems to be in demand as I'm certain travelers, vacationers and locals love the fast, efficient service when they're on the go. The employees are always courteous and smile no matter how busy inside and out at the drive thru they are. I finally decided to write a review because they seem consistent in service and friendliness. Also a few times stopping inside, instead of at the drive thru, the dining area was clean and presentable. The diners pick up after themselves as it's a small area and others would need to use the table area after they leave. I've observed the attendee was always quick to condition the tables with a wipe down and position chairs under the tables. Overall a nice location to visit. read more

Dunkin' - Donuts Near Me - Saint Augustine, Florida

If I could give this location zero stars I would. Went through the drive-thru and could barely hear the monotone woman on the speaker. Extremely rude, could barely understand when she occasionally repeated back a donut I order. Not helpful whatsoever with questions. Then never directed us to pull forward so didn't know if we were supposed to wait. Pulled forward and the woman looked so grumpy, frown on her face and not pleasant or greeted even when I greeted her. She just handed all our stuff and said "here." The handles on the donut boxes were extremely sticky, which was annoying! When I peeked in through the drive-thru window, literally every worker looked the same, so grumpy, frown on their face and glared. As I left I said have a nice day with no response. Terrible and will not be returning to this location. Should have listened to the reviews instead of choosing convenience of location. read more

We stayed at the holiday inn and express, literally next door to this dunkin. Stopped by with a sweet tooth and got our fix. We bought a dozen donuts and the employee who assisted us was very kind and patient. My six and thirteen year olds, mother in law, husband and myself were taking our time to decide which donuts we wanted. There was no one in line waiting after us but nonetheless, she was very patient with us. My mother in law wanted a sugar donut she usually purchases at our local dunkin donuts back home and they did not carry it. She explained that not all dunkins carry the same donuts at the same time. Donuts were fresh and tasted great! Glad we stopped by! read more

First time at this location while I'm going holiday shopping with the hubby. We came in to get our free ice coffee and it was surprisingly not crowded at all. It was around 5pm when we stopped by and we didn't need to wait long. The barista was sweet and pretty. She gave us some choices on the coffee, they have some new flavors like pepper mint, coconut and cinnamon brown sugar. I got the hazelnut with whip cream ice coffee and it was the bomb. Great experience, I'll definitely come back. read more

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I ordered a bacon egg and cheese bagel, and it gave me food poisoning. I wouldn't go back to this location unless I was craving explosive diarrhea... read more

Absolutely horrible service. There were two managers that made this place rock. They were quick, they lead the team and you could see it from the lobby area. They made friends with customers and their regulars. Those two have since left within the last 6-8 months and since then, this place is run by children who are rude and don't care about a customer. I was the only person in the store and the lady who made my coffee just screamed what I ordered instead of just saying here you go, then slammed my coffee on the counter. Same with my sandwich. Sucks to see a place that was outstanding go downhill just because two folks left. read more

Customer service isn't great . I ordered an iced matcha latte and it was repeated back to the person before I left the speaker , when I got to the window I was only told my total no hello, so I paid with my app and was handed other things in my order and then was told I'm just waiting on an iced coffee , when I said I ordered a matcha not an iced coffee the girl turned to the other workers and said it was a matcha not an iced coffee , they proceeded to have a debate about it and all of them left the window , I waited a couple minutes and a different person hands me my matcha out the window where I asked if I could pay the difference and she just said no and shut the window in my face . And then I get a cup full of ice and my drink was gone in 5 sips. read more

Dunkin' - a hand holding a cup of ice cream - Donuts Near Me - Saint Augustine, Florida

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My go-to stop for iced coffee and maybe a quick donut or bagel. It's conveniently located for me and service is always speedy, whether I walk in, use drive thru or order via mobile app. The regular employees are nothing short of amazing. They are friendly and chipper, even when I'm in at the 5AM open, and nine times out of ten, they start making my coffee when they see me walk in the door, so by the time I pay, it's in my hand. Location is always clean and usually decently stocked. read more

Big clean location with plenty of parking available the inside of the store is very organized and clean the staff was friendly and fast try their maple glazed donuts read more

Dunkin' - Donuts Near Me - Saint Augustine, Florida

I use DD pretty much 3 times per week. I have to say thisFD is the best of the best. The manager is always there. The food is good the place is spotless and the parking lot is always clean. Everyone working together. Very enjoyable to stop here. read more

This is the nearest Dunkin to my mom and boyfriends home. Ordered on the app for pickup and went inside to get my order. We got 2 donuts and a 2 breakfast sandwiches. Was hoping to grab my order from the drive-thru, but the line was incredibly long around 11am. There were a lot of people inside as well. I have had a good one from here before, but this time it wasn't toasted (as I asked) and was very, very cold. Luckily, the one good thing was it was all ready when I arrived. I was quite disappointed with my visit this time though read more

Worst service ever! Extremely slow, rude staff. Unfortunately, only Dunkin nearby. Would recommend making your own coffee at home.

I just stopped for a coffee and donut holes . They had the rudest clerks I have ever seen in a Dunkin' Donuts. Took 4 people to pass by me before one of them called to a girl in the back to help me. She came out and had such an attitude that I should have walked out . She continued the transaction with the same attitude.. I will never go here again. I would advise people to avoid this one! read more

Dunkin' - Donut holes tossed in bag - Donuts Near Me - Saint Augustine, Florida

I am INCREDIBLY disappointed with the service at this location. I was here Christmas morning around 11:00 AM. First off the women at the drive thru was VERY rude. She kept interrupting me and had no customer service skills. I ordered a hot chocolate for my beloved daughter and it was HORRIBLE. It was watered down and IMPOSSIBLE to enjoy. They were not very busy yet they took their sweet time preparing 2 donuts and a hot chocolate. I am appalled at how rude they were including giving us the wrong donuts. They told us they could not accept the donuts back even tho we did not touch them. DO NOT GO HERE!!! HORRIBLE AND SLOW SERVICE. read more

Went through the drive through for a quick breakfast and coffee before hitting the road for a two hour drive. Order was taken care of fast and correctly filled. Staff was friendly and food and my coffee were both good. read more

I've liked this location since back in 2012 when it opened. It's always consistent for me. It's so quick to get through the drive thru too, which is a big deal for me. Having kids, the drive thru is clutch. Inside is always clean and there are plenty of seats. Now if only Yelp would add the location up on 16 by Murabella. That's a 2 Star review right there. Don't expect that one to be quick or consistent. read more

Super nice staff. Friendly and quick service. Very clean and bright location with free wifi. Free donut with purchase of large coffee if you show your AARP card. Parking lot is huge and easy to park. Donuts and coffee were very fresh. read more

Dunkin' - Large ice coffee was great! - Donuts Near Me - Saint Augustine, Florida

Ok your going to think I've converted to be a DD but I can't help myself. Their chicken salad sandwiches are good. This location proved me wrong. Not sure if it was because of the time, but the food was almost not edible. The service was top notch and they just need to work on quality control standards. read more

The food was good, but the customer service was without smiles, warmth, or happy to be here attitude. We were in the restaurant for approx 45 minutes. The serving counter was directly in my view. I saw one attempt at a smile the entire time. I love when I go to a restaurant and the staff has a positive attitude. Restaurant staff can make or break customers desire to return to a business. read more

Short but quickie review! We stopped at this DD location on our way south, for our usual sweet teas and bacon, egg and cheese croissants. Inside was clean and service was friendly... I was a little surprised to see quite a few people in here, working or socializing... maybe they were taking a break for outlet shopping? So, off we drove, and the croissants tasted a bit fresher and tastier than our usual DD stops. Even though you have to do a little U-turn to get there from 95, good to know this location is on it, and we will be stopping by again in our many travels from Jax south! read more

I was in and out of the store in TWO minutes. This was my fastest experience at a Dunkin ever. AND they also made my drink order correctly and it tasted great. Normally Dunkin doesn't make my order correct and I was overall very happy with my stop. read more

First off, I LOVE Dunkin Donuts! As a native Bay Stater, I definitely run on Dunkin. Anyway, I visited this location yesterday and today. Yesterday, I went through the drive through and the employee I came into contact with was very friendly. There was a line, so getting the donuts I ordered did take a little bit of time. However, it really wasn't that big of a deal. Today, I went into the store. There were 3 people in front of me. The cashier seemed a bit frazzled and aggravated that there was a steady stream of customers. You work at a coffee shop and it's the morning, what do you expect!? There was no "Hello," "Welcome to Dunkin Donuts," smile or anything when it was my turn to place my order. You could tell she did not want to be there by the annoyed look on her face and lack of enthusiasm when she asked what I wanted to order. I just worked all night and I was able to muster a smile and say hi. And then she got my drink order wrong. We're all human and I understand we make mistakes, but I have no patience when you have an attitude and can't do your job right. And this is for said employee- when someone orders a "regular" coffee it means cream and sugar. read more

Best DD we found here so far! Actually pays attention to your order and how you want it made. Clean, friendly and well stocked. Want to give 4.5 stars but yelp won't let me. It loses a 1/2 star due to inaccessibility if you are going east - you have to pull a u-turn to get to it in a 55mph zone/highway. read more

Dunkin' - Donuts Near Me - Saint Augustine, Florida

This is a great Dunkin Donuts! They are open 24 hours, and I have been there at many different times due to my frequent travel schedule and early morning flights. I have never had an item that wasn't fresh. I have noticed that the line can get long during peek hours of the morning. I can't give specific times but I would say that it is probably from 7-9 during the week and a little longer on the weekend. Although the line is long it does move pretty quickly. The only time I have ever had an issue with this location was a few weeks ago when they made my coffee wrong. I identified the issue right away and they fixed it for me. They were very attentive and apologetic. read more

Doesn't participate in the 99 cent iced coffee special during "happy hour" like every other DD in the country. Threw me back some attitude when I questioned the price for 2 iced coffees was $5+. read more

When this location on SR16 in St Augustine first opened I went there nearly every day. The staff was top notch and I was very pleased with them. HOWEVER, in the last couple of months the service has gone to hell in a handbasket! The last three times I went through the drive thru they got my order so wrong its wasn't even funny. I always order the same thing; multigrain bagle, split but not toasted, cream cheese on the side and extra cream cheese on the side. A very simple order, right? Apparently not. I have been given chocolate glazed donuts the first time, plain donuts the second time and this last time I got plain bagels with cream cheese already on them! LOOK DUNKIN....this ain't rocket science...get it together! read more

The best DD we've been to, probably the freshest donuts due the popularity of the location. Friendly staff and makes the perfect blended drinks! Incredible fast paced at this location with the drive thru, sometimes amazing to people watch. read more

Dunkin' - Sunny day for donuts and coffee. - Donuts Near Me - Saint Augustine, Florida

5/5 for Dunkin Donuts experience. Always have great coffee. Every now and then you stumble on a location that just doesn't make the mark however it's my pleasure to say this one meets expectations. The staff is also super friendly and makes the drive-thru efficient and trouble free. read more

Rudest employees EVER. Eye roll and all. Witnessed rudeness to the 2 customers in front of us as well

The drive thru is super fast and I love using the app for purchases to collect points. The only issue I have is sometimes I'll order the exact same drink at different times of the day and the taste will be inconsistent. Generally though, the drinks taste good and do the job. Tip: order the vanilla bean cold brew with cream, no sugar. It's the perfect item whenever I need a quick energy boost but don't want too, too much sugar! read more

Went today at 0545 drive thru and ordered just a large coffee took a sip before I was on 95 and WGV. -It was cold I tried a couple different phone numbers for them, none of them worked. How do I get served cold coffee?! They just opened ....... read more

my friend ordered an iced cream and sugar mocha. everg coffee person knows that you put the sugar in before the ice. buttt at this location they put the sugar in after. now her drink is all clumpy and crunchy and if she tried to drink from the top,, its not even sweet. we expect better from you, dunkin. and their frozen machine was broken. but that's alright. overall the coffee was good, it was just an inconveniance read more

Worst Dunkin' Donuts I have ever been to. Sent my coffee back twice, they just do not know what they are doing. That or they don't care.

Super fresh donuts even in the afternoon! They already know my order so it's great to have my order ready

Donuts are incredibly fresh!! Looking forward to returning read more

Dunkin' - Donuts Near Me - Saint Augustine, Florida

Quick service and the order is right. I use the DD perks app and often have issues with my order being incorrect. This Dunkin Donuts location got it right and in a reasonable amount of time. One of the few dunks that seemed at full staff read more