Looks like a bank, but that's as amusing as it gets. Bathroom was gross. The cashier was nice, but the other workers were a screwfaced the entire time. Whatevs. read more

Dunkin' - a brick building with a sign on it - Donuts Near Me - Wakefield, Massachusetts

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Been going here for years and suddenly their coffee tastes awful. I think their machine is broken cause it's been undrinkable the last 3 times I've been here. Over the past couple weeks. read more

This location is very convenient but the 6th time and final time was today! They don't even let you finish talking at the drive through! the order never comes out right and it always has to be corrected and they get mad about it. So today I made sure she heard me even though she interrupted me 3 times. Food was still cold. She got the drinks correct because I had to tell her "can i please finish explaining" I wanted a strawberry lemonade refresher. All I got in was a strawberry lem.... She said "WE DONT HAVE STRAWBERRY DONUT" mammm I wasn't asking for a donuts I wanted a strawberry refresher with lem.... "WHAT SIZE THEN" I almost just left but my kids wanted it. Plus there was 2 cars in front of me that took forever! This happens every time but today was the worst. After the 2nd time they messed my coffee up I won't order that but I'll get drinks for the kids. There was also trash all over the grass. Maybe they should put a trash can out. Looks awful. We'll be going down the street luckily there's a dunks on every corner. I'll be sure not to bother them again. read more

Best run Dunkin I've ever been in. Visiting MA from PA and stopped in. Fantastic service on a very busy Sunday. Crew was smiling and happy, running the place like cmracing put crew! read more

The best jelly munchkins in all the Dunkin' Donuts around . They hate fluffy with lots of white sugar powder and always fresh . I come to this one from Danvers just for their yummy munchkins read more

Dunkin' - a person holding a donut in a bag - Donuts Near Me - Wakefield, Massachusetts

Phone is disconnected. I tried calling when my order was an hour late and the line is dead. They told my driver the food would be warm still, and it was ice cold. Then, turns our, half my order wasn't even in the bag. Terrible place, nightmare to deal with as a business. Go somewhere else. read more

Amazing, hardworking, friendly staff and my orders are always perfect. I drive out of my way to come to this Dunks because it's the best. My little one loves to order 10 chocolate munchkins and is always excited the he gets "bonus" munchkins because they are stingy. read more

On my way out of town from the hotel down the street. Stopped at this Dunkin and used the drive thru. Service was courteous and correct. I had a mocha iced coffee and bacon egg & cheese on a bagel which were both delicious. Not the average appearance from outside that you would expect for a Dunkin' ... Good experience. read more

Dunkin' - a brick building with a sign in front of it - Donuts Near Me - Wakefield, Massachusetts

They never have any donuts after 5pm. Isn't this called Dunkin DONUTS? For the past MONTH, the drive thru menu shows out of stock for all the items kids like? I ordered a egg, cheese, and sausage on a croissant at the drive thru. No acknowledgement of what I ordered, just "ok" at the speaker. Did you hear my order? After I paid via credit card, I asked for a receipt. She nodded and didn't say anything, just shut the drive thru window. I received the receipt a minute later. After I received my order, I drove away and noticed they gave me the sandwich on a bagel. I had to turn around and go back to get the order corrected. Then they gave me the order on the croissant with a COLD piece of cheese thrown inside. Isn't the cheese suppose to be melted a little bit? I never experienced such poor service at a Dunkin Donuts. They purposely made we wait outside the drive thru window for an additional 15 minutes to get the cheese melted. I'll never go back to this location. read more

Dunkin' - All $2 items SOLD OUT for a month - Donuts Near Me - Wakefield, Massachusetts

Ordered a regular hot coffee and it tasted like water, barely brewed. Drove all the way back to have it remade and they gave me weird looks, no apology. The interior of this location was just remodeled and looks great, but that doesn't matter if the quality and service is garbage. read more

I'm a big donut fan myself but I have a few complaints. The service here is absolutely horrendous, I can name multiple times my associates coffee or coolatta was missing a key component even when we specifically ordered said component. These past events have made me and my family not want to come here but today's events sent me over the edge. I ordered a frozen hot chocolate, because it tastes good, and these foolish workers gave me a disgusting mint drink. Do not waste your money at the Salem Street Dunkin' Donuts. read more

It was a frigid Friday morning and I thought "Hmmm hot chocolate sounds perfect!" I was making my way in towards work this morning looking forward to the upcoming long weekend. Then I had a thought, how about some hot chocolate and breakfast sandwich from DD! Yes that will definitely hit the spot and there is a DD a stone throws away from work. Perfect! Well it didn't go down that way. This is a funky little location and kinda of a pain to navigate thru especially during the morning rush peak. However, my craving had no boundaries. Hot Chocolate and Sandwich here I come! After finding suitable parking I still had visions of hot chocolate in my head. Here is a tip: park away from the building because it is easier to leave cause driving around can get tricky. Damn this frigid weather but I have a plan for it: Hot Chocolate. I trudged my way inside. I waited in line with visions of my order dancing in my head. I made it to the counter and could almost taste it. SORRY WE ARE OUT OF HOT CHOCOLATE! NOOOOOOOOOOOOOO. I pulled myself together and placed my sandwich order. What a bummer! The staff here is always friendly and quick but alas no hot cholocate on this frigid Friday morning to warm my belly. ;( C'est la vie....no Hot Chocolate for moi! read more

I go to this location frequently due to its direct proximity to my office. There are so many things not going right for this location that it's time to write it up. It is directly off Highway 95 and is on a busy street, so business is good for this location. However, the logistics of getting in and out of here make Logan Airport seem like a 7-11. It is really too bad, as this is a newer building, and is a nice store once inside. They seem to cater to the drive thru line almost exclusively, but I always prefer to try to park and go inside to avoid that lengthy cluster of idling cars. The issue here is the staff seem oblivious to the walk in traffic as the drive thru is ridiculous with huge volume. The parking lot if you can call it that, is more like a narrow strip of asphalt with half a dozen spots. Why bother? I have almost been hit several times getting in and out of here, and have actually seen two fender benders over the past several months. Thankfully, I was not involved in either one. This morning was the last straw for me. I went in and tried to order my usual large coffee and was told we are out of that size of cup. OK, so how about an extra-large? We are out of those cups as well. I ended up with a medium coffee and when I got to work realized they forgot to add the cream and sugar. Seriously! Running out of cups at a coffee shop is like running out of chicken at KFC. I love Dunkin Donuts but will be seeking out another location for my morning java fix. read more

I have bought 4 coffees here that are a pain in the ass because I am lol and every time it's perfect. The two ladies that work at 5:30-6 pm did a great job. Thank you. read more

Hands down the worst dunks I've ever been to. I used to go here everyday because it's the only dunks close to my office. The coffee is ALWAYS severely burnt...not to mention all I order is BLACK coffee...probably the world's easiest order to not mess up. After the red Sox won, the DD app had an offer for free medium coffee...When I drove up and gave my phone to the cashier to scan he said "sorry it doesn't work..you're holding up the line" ..and he charged me for the coffee. He was so rude!! The ladies that work there in the morning are nice but c'mon..Please stop burning your coffee !!! read more

The worst Dunkin Donuts have ever been to constant employees standing around on their phones . There is no manager present whatsoever run by a bunch of clowns it's so bad you're standing there and you're like I'll just go to a different Dunkin Donuts and you have to get in your car and drive to a different Dunkin Donuts because you can't even get anything here that's that bad. read more

Just waited 11 mins for two sandwiches. Two people after and inside got their sandwiches before me and about 10 people in the drive thru got theirs before me. There needs to be a better system. Otherwise this place is great and clean. read more

Dunkin' - I took this picture after writing the quick post to show 11 mins wait for two things. - Donuts Near Me - Wakefield, Massachusetts

The workers were nice but my sandwich was burnt and cold at the same time. Of course I ate it anyway... read more

Dunkin' - English muffin burnt - Donuts Near Me - Wakefield, Massachusetts

Sorry about this review but Dunkin Donuts is getting so expensive and so not worth it. The cups and covers # 1 stink. Coffee always leaks. You would think that if they can go up 10 cents every time they raise their prices they could come up with a better cup and cover right? Not only that but now your paying more they should make sure that the coffee is fresh. I bought a large decafe yesterday afternoon and it tasted like it was sitting there all day. Just not fair. I wish they would get with the program. They figure they can do whatever they want because we keep going back. So sad that Dunkin Donuts has become so greedy. read more

Great place, good food, good coffee, excellent service. The people are always very courteous and professional. My personal favorite Dunkin' Donuts. read more

They made me a medium instead of a large and when I corrected them they just filled a large cup with ice and proceeded to pour the medium sized drink into the large cup! I didn't expect them to make a whole new drink but essentially all they did was add ice to make it a large!!! What a ripoff! read more

Cannot even rate this, worse than worse. They are so slow,stupid,and could care less what you are saying as they are on there phones, should be outlawed till you are off the clock not on my dime. I asked to speak to a manger "none here" I would believe it, ordered hot coffee, gave me ICED, than put it in a cup without ice,WHAT...I wanted a hot coffee, she than gave me it be kept the charge for the ICE coffee as it was already paid for I was fuming, I told her to change it she couldn't and no one else cared,,Keep driving to Honeydews as far as I am concerned... read more

Extremely disappointed that at 3pm on a Saturday this Dunks location had not a single donut left... Clearly weekends= more customers, kids are out of school and sweets sales will be higher, be prepared and order more donuts for the weekends! read more

This DD drives me mad. I do not know how every day they can mess up my order but they do. When I say "2 Milks, 2 sugars" they give me "Skim Milk" and when I correct them and say "No, not skim, regular milk" I get a "Boston regular" which is 3 cream/4 sugar or something like that. What I should do is combat this by going inside and ordering... which would be lovely if I happen to get one of 6 spots on the left of the building. Otherwise you'll be waiting in the drive through line regardless of going inside because there is no other way out. read more

Last night went here to get some work done, the hours on the door said this particular location closes at midnight and I figured i would be done by around 11:45, so I bought a hot chocolate and hunkered in, the rest of the store was empty. However by 11:30, the cashier, a Ms. "Vanio P." according to the receipt, told me they were closing, to which I replied about the store hours on the door. At sometime between 11:35 and 11:40 she threatened to call the police on me. read more

I just recently moved to Wakefield and this is the closest Dunkin' Donuts from my house. Good: The building is located off route 95 in a vase on main street. The people are really nice. Bad: there are so many bad things without blaze. First of all getting to the building from the main street on the parking lot is a true nightmare the traffic comes and goes from any direction and it makes no logical logistical sense. You have to be always aware of your surroundings and its really really frustrating driving on the air parking lot. Now when you get inside the place is small and clean. However the tables are close together, they only have small tables, they do not have any cow cheese or armchairs. Now if you go there to do some work on the Internet just forget it. The Internet kicks you out as soon as you sign in. I've gone there a couple of times and I have not been able to work on my computer, because the Internet gets interrupted multiple times and literally as soon as you sign on. It seems that the reception is very weak as well. read more

You pull up to the drive thru and you have an amazing experience with a woman taking your order; she is polite , happy and it's great. The time between that and the time you actually get your purchase could be lengthy but when you get to the window you usually get someone who is either very rude or in this case grunted at me. this was the case of someone ruining the experience that the first person created. read more

The drivethru line is always at least 8-12 cars M-F. It takes a little while to place your order due to the line. They are very accurate with the orders, although the coffees are usually not very well mixed (not a big problem). But check out has been absolutely terrible. I try to pay with the DD app and am repeatedly yelled at by the cashier. I turn my brightness all the way up. She tries to scan from feet away. Then scolds me for not paying cash. Eventually, she calls a younger worker over and my order is paid for no problem. Please please use a tech savy person on the window. They are very quick with turning out orders but this slows the everything down. If you are going to offer a mobile app, you should train your employees how to use it effectively. read more

This Dunkin donuts needs change, ASAP. It is the closest one to my house and very convenient but I go out of my way now to not go there. On Saturdays and Sunday's, they're out of mostly every single donut after 1pm. They take my order, and then when I get up to the window they re-ask me what my order is. After that, they STILL get it wrong. They are too busy talking to each other about things that are not related to work. Today, the last time I will go there ever, they didn't even look at me when they took my money and didn't even offer me my change back. SO wrong. read more

This is by far the worst Dunks I've ever been to. The employees are so incredibly rude, condescending and completely ignore customers. I often find myself driving right by it only to go to the one in Lynnfield. read more

It is a Dunkin ...serves great coffee. It has the craziest drive through but it serves all the goodies you want a Dunkin's to.

Can't give a 0 - Worst dunks experience! (Added a picture for proof) The top of my English muffin was partially non existent - how is this okay to serve to customers. Not only that but it was COLD! Only thing toasted was the English muffin. Clearly they just threw the egg and cheese in the middle without hearing it up. I was the only customer at the time - really?!? Clearly there is a lack of customer service and training at that location - Never going back to that one again! read more

Dunkin' - Worst dunks experience! Look at this sandwich! It was cold too! - Donuts Near Me - Wakefield, Massachusetts

Went to the drive thru on a Sunday night. Asked for a small black coffee. Got a small black decaf. They just don't pay attention here.

I went to this Dunkin donuts and they were friendly but they messed up my order. I wanted cookie dough ice coffee and I didn't get that. I also ordered a green tea and it was bland as my co worker said. She's also a diet and they put sugar in her green tea even though I didn't say to. read more

Can't I give 0 stars. Worst DD in history. Totally exists due to location only. Snide, condescending staff and they routinely run out of all donuts. How is this possible? Dirty rainwater makes for a better cup of Joe. Go down Salem for Honey dew or Cumberlands, cheaper and Better!! read more

This is the worst DD around. I refuse to support this business any longer...in fact I drive to Wakefield a couple miles out of my way, as well as other coffee shops in your area in order to not go here. First, speak the language. Don't get me wrong, I don't care where you're from, what kind of accent you may have, but can you please learn the vocabulary for the job? I'm not here to discuss nuclear physics, I just want you to know what the words cream, black, sugar, small mean. The first time I came to this DD, I went inside to order. The woman was so inept in the native language that an interpreter had to step in to explain my very simple order. (Yep-black, two sugars.) And when I pay you, I'm waiting for my change, not a giant eye roll and money from your tip jar thrown at me. I'm not being too picky, I know good service when I see it...the Wakefield DD or the other coffee shops outshine you. Lynnfield DD Manager- get it together. read more

I visit this dunks every day on my way to work. They're always super fast even if the drive thru has about 8 cars in line! Very rare that these girls mess up my coffee, but one time they did and they didn't charge me! Keep it up!!! read more

Yes this Dunkin' Donuts is bad I went in there yesterday order a hot coffee and tea not that hard right no customers in the store a few cars at drive threw two staff members working the lady took my order and went out back to make it I thought but started doing drive threw I was like wtf I said how much longer am I going to wait for a tea and a coffee they said it was coming and I said so isn't Christmas I told them now to keep the tea and coffee went to another Dunkin' Donuts were they care about the customer and give better service all they care about is drive threw at this one so if you don't use the drive threw good luck on being waited on read more

This is the worst Dunkin I've ever been to. The guy taking my order actually yawned into the mic at the drive through window and talked through the yawn. This is the third time I've tried it with issues each time with the rude staff. They are constantly talking to each other and standing around while there is a huge line of people waiting outside. Rather than waiting, do yourself a favor and drive to another one in the area. read more

Worst Dunkin' Donuts!!! They always get my order wrong and are so incredibly rude! They don't say one word to me or even look at me when I pay. Unfortunately it's the closest one to my house but I will be going out of my way from now on! read more