they make the best coffee out of all the dunkins I have ever been to!! Staff is so kind and working incredibly hard throughout rush hours. No complaints at all. read more

Dunkin' - Large iced caramel latte with an extra shot and oat milk - Donuts Near Me - Wilmington, North Carolina

Incredible, fast service and delicious. The staff were so kind, and they were really busy but they got our drinks out so fast. Really good experience here! read more

Dunkin' - Candy bar latte, cold brew with caramel - Donuts Near Me - Wilmington, North Carolina

The drive thru itself was not set up in a smart way. If the drive through lane was full you cannot kill out. The staff were very friendly and my turkey sausage egg wrap was yummy! read more

Dunkin' - Turkey Sausage Egg and Cheese - Donuts Near Me - Wilmington, North Carolina

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found a long hair in a breakfast sandwich this morning. gross!!! 3/5/26 tried to call manager, but their mailbox is full. not going back, even for munchkins. read more

Literally the worst Dunkin. There is always drama and unprofessional workers. Today my mobile order couldn't be fulfilled and they were unable to make it up. I ordered assorted munchkins and got all one flavor as well as being out a few dollars in coffee. I wish we had more coffee options in northchase. Bring Starbucks! read more

I've been routinely going to this DD for the past 3 months. Ms. Charlotte is always helpful and very knowledgeable. This past visit, Ms. Celia helped me. She was very rude and condescending to her coworkers. All of the girls that were working looked miserable. They used to smile and look like they enjoyed working there. read more

This location gets worse every single day. I wish I was exaggerating. From incredibly rude people on the speaker to also super rude at the window. My coffee is NEVER right. Today it's not even what I ordered & it was repeated back to me! read more

1 star because no star isn't a choice. This Dunkin' keeps you running alright...running away! The girls behind the counter could not have cared any less to wait on anyone. I felt like I was inconveniencing them by ordering a simple coffee. My coffee was cold. The girl said it was because of the cream put in it- no Dear, it's because the coffee was old and cold. Funny, because she said she needed to make a new pot. Cold & old coffee at a Dunkin' Donuts? WHAT? The service is only half the problem. The store was a mess. It looked like it had been ransacked. Paper hanging out of the baskets. I guess fixing it to look nice was just too hard for the girls behind the counter. Wouldn't have taken but 5 seconds to wipe down the counter by the register. And a used glove hanging over a box with other trash? I mean, damn.Take the extra time and $ and go someplace else. read more

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rude customer service close 30 minutes before the actual closing time nobody answered us through drive-through.

A disgrace to DDs at large... 40 mins. to complete a drive-thru order is insane. Staff seems distracted, slow and useless. Out of a lot of items advertised and a real lack of care, courtesy and just basic customer service. Time to clean house. read more

Went inside for service. The people there helped folks in the drive through but never greeted or acknowledged us. They literally walked past us, refusing to make eye contact. Went to Krispy Kreme. read more

Every single time I come here, I place a mobile order and they never have the flavors I add to my order. Today they didn't have Irish crème for our two lattes and then one of my daughters coconut refresher had someone's long, black hair closed into the lid, floating in the drink. I'd like to add I am very blonde! And then they were rude when we asked for a new one. I won't be going to this location again. What a shame. read more

Ordered coffee and food for several people order was wrong they assumed iced coffee was wanted which wasn't what was ordered the employee was completely rude about having to remake the correct order. Once received correct order the employee essentially threw food at me and all the coffees where cold. Called up to talk to manager he was useless defended the unprofessional behavior of his employee never apologized or asked how he could make situation right. Long gone are the days of customers being right and these are the people that make your business or break it. I completely understand why this place had 1.5 star reviews. Manager and owner of facility may want to start listening to people or they will no longer have a business or job. read more

I finally found my go-to Dunkin' order & I'm so happy. The gentlemen who took my order this morning was very kind and patient while I was figuring out my order and both of my coffees were made to literal perfection. I unfortunately didn't get his name but he was the one with gorgeous locs. Thank you so much for making my morning! read more

Dunkin' - The second best drink ever - Donuts Near Me - Wilmington, North Carolina

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Bathrooms were disgusting. There was in fact enough employees in the facility to clean them. Didn't get food due to Building be dirty. read more

Dunkin' - a toilet and trash can in a bathroom - Donuts Near Me - Wilmington, North Carolina

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We waited in the drive through line for 25 minutes and couldn't really get out to leave if we wanted to. We literally sat for probably 15-20 straight minutes without moving at all. I don't get it read more

This Dunkin is constantly slow. During rush hour service should be much more efficient.

Wearing hot coffee 3 times in one week while being pregnant bc your team has no clue how to secure the lids.... Fucking rediculous!

Stood at the counter for 10 minutes and no one even came to tell us they were busy and short staffed. They served the drive thru but had a line at the counter inside and acted like they did not care. Employees walking around making themselves drinks. One of 3 employees inside were working and trying. The other 2 employees were being lazy and standing around. They kept looking at the line at the counter but acted like they did not see you when you looked at them. Read some reviews once I left and does not look like today is a single incidence, seems to be a common occurrence at this location. Do not go here! read more

The staff are always nice, quick with orders, whether inside or via drive-through. The sandwiches are my favorite. Coffee is usually strong enough and tasty. read more

asked for coconut milk - out. asked for oat milk - out. said then I'll just take regular milk. get to the window and they tell me they are actually out of milk as well...... terrible service. They were laughing the whole time I asked for a different milk and laughing when saying no. read more

When I order hot coffee I expect it to be hot- crazy, I know. The employee should have noticed, or cared, when pouring the coffee or handling me the cup that it wasn't hot. I order the same drink. One day it's hot sugar, the next bland and cold. Long story short: I'm over this location. read more

Everytime i come here, i always have some issue with the employees. Today i went and i just reached my breaking point and left. I always order a frozen mocha, it's the simplest order. Today the cashier told me they couldn't do that, it was just a flavor and they can't put expresso drinks in the blender. not what i asked for but okay. overall, i just don't appreciate being talked down to like that with an over explanation. thankfully, complex bean is across the street and their employees are kind and helpful. learn from your neighbors, dear god. read more

Every time I go to a Dunkin my coffee order tastes extremely different, either DISGUSTING like pure sugar and syrup or (occasionally) actually decent! I've given this location a chance multiple times. I was starving this morning only to receive a burnt croissant and coffee that tasted like 99% syrup. Do better!!!!! Total waste of my money read more

Dunkin' - a person holding a sandwich with cheese and an egg - Donuts Near Me - Wilmington, North Carolina

So this location has struggled since it opened. But my experience today was totally unacceptable. Shift manager screwed up the orders and tried to give our drinks to the car in front of us. The lady in the car opens the straw takes a drink out of her iced coffee. Realizes it's wrong and hands it back to the shift manager who sets it on the counter next to the window. We finally get to pull up to the window and she tries to give us that same iced coffee. Said something to Mgr about it and she acted like it wasn't a big deal. Not her fault. Can't give zero stars. This location has gone from bad to worse. Stay away. read more

worst dunkin' i've ever been to. they need to close and they all need to quit their jobs. they are too braindead to get the most simple order right. i've ordered the same drink 3 times and the first time it had no flavor, the second time they charged me for a large and gave me a medium, and the third time they didn't even make it frozen or mix it, it just tastes like chocolate milk with too much syrup in it. it's ridiculous how dumb and lazy people can be. read more

We went there when it first opened and it was extremely busy. I thought the wait time was going to be insane but the line was through really quickly and we were able to sit down and wait for our order to be called. Our order was called within a few minutes and was hot and fresh! Coming back a few weeks later it wasn't as busy but the service and quality of food and coffee was still great! So glad to have a Dunkin Donuts within 15 minutes of our house so we can spend more mornings doing coffee and donut runs! read more

The staff at this location are either poorly trained or just don't care about customer service. They do not know their own menu items and service is extremely slow. I have given this place three attempts since they opened due to their location but they never fail to let me down. read more

Went here and ordered two medium ice coffees with caramel and cream. Both were not stirred. The taste was good though. I also ordered munchkins, they were very dry and also was only able to order one kind because they were all out of the others. read more

This DD is very close to home, but I will not be returning. They are very short staffed, which made the wait very annoying. After giving my order, which was very simple (no cooking involved) the server gave me my muffins and donuts. I paid and she said thank you, but I didn't have my 2 coffees. She directed me to the far left counter to wait. She proceeded to take the next person, I waited. She finally came down my way, made my coffees and started to walk away when I asked for a tray. After looking for the cup tray the server at drive thru told her they were in the back. Needless to say I will not being returning to this location. Sue A, Wilmington, NC read more

Food is inconsistent. Donuts have icing that runs off of it. Service is hit or miss. If you get a donut to go and they put it in the bag the entire topping of it is gone when you take it out. Coffee is also very weak and never tastes the same every time read more

This is the worst Dunkin' Donuts in Wilmington, the managers and the entire staff are rude literally do not seem to know what they are doing at any given moment, and hell will literally freeze over if they get your coffee order correct, donuts are okay, not enough to save this place though. Avoid at all costs read more

I just ordered a matcha latte and it was made with water.. they didn't give me a receipt.

Waited in drive-thru for 5 minutes nobody said anything went around to go inside the store the employees looked at me and walked away until some girl walked up to the register and just stared at me didn't say anything just stood there so I left ..this place has been going downhill for a very long time and will be out of business soon... the blame rests solely on the manager who should be relieved of their title read more

Hi. I just wanted express my gratitude towards Mr. George White, the district manager of the Wilmington, NC area. Of course with covid most places are drive through only. So I ordered at the drive through of the DD on college ave. After getting my order I pulled forward to check my order to be certain that I had everything. My order was quite right. So I called into the store an told them who I was and where I was parked. The young lady said to come to the window to get my missing items. As I exited my vehicle a gentleman that was outside by his car asked me if everything was ok. He identified himself as the DM. I told him my situation and immediately went inside and corrected my order. George White was very polite, attentive and beyond courteous. I really appreciate him and kindness. Thank you Mr. White, DD should be proud to have you on their team. read more

I found a hair on my donut!! I'm so grossed out. The girl who got our donuts didn't use gloves. Go to Krispy Kreme instead, it tastes better and is cleaner. read more

Dunkin' - a bite taken out of a doughnut - Donuts Near Me - Wilmington, North Carolina

After waiting in Drive thru for over 5 minutes for 4 donuts, drove off with 3.....then they took my bag back through the window to add another doughnut to it which is a health code violations read more

This DD is closest to my house but it's horrible. I asked for a coffee coolatta and got some weird white drink instead. They never make my coffee correctly. I'd rather go all the way out to market instead. read more

The gentleman who took our order was pretty rude at the drive through. My fiancé ordered an item by the wrong name and the employee said in a matter-of-fact tone that there is no such thing as what my fiancé had ordered and lectured him about the technical name of the drink showing that he clearly knew what my fiancé meant. One of the drink orders wasn't even right. I really hope this isn't a regular occurrence because it would be a shame for a brand new establishment to gain a bad reputation in customer service. read more

Waited inside in a 10-15 minute line only to leave with a cold coffee...I would have turned my car around after finding it was cold if I wasn't already late for work. I also ordered hashbrowns, which were very flavorful, but they could not make up for the tasteless and COLD coffee. read more