My husband and I recently purchased a used 2010 Honda Crosstour from Durango Motor Company. I was not looking forward to searching for a replacement for our broken down car because my past experiences with car dealerships had been met with high pressure salesmen and aggressive sales tactics. However, this experience was nothing like the past. Our salesman, Leonard, was very kind and patient and let us know from the beginning that he was not there to pressure us into anything. He informed us that he was only there to assist us in finding the car that was right for us. We had a pretty tight budget to work within and he was extremely informative and took the time we needed to look at a variety of different options before we finally settled on the Crosstour. In the past, my husband and I have spent hours trying to finalize car deals and complete paperwork. I was overjoyed when we were able to purchase our car without it seeming as if we wasted an entire day sitting at a dealership in order to get the deal done. If you are considering or are ready to purchase a new or used car in the Durango or surrounding area, you would do yourself a disservice if you do not give Durango Motor Company a chance to earn your business. And I assure you, they EARN your business by going above and beyond your expectations in order to do it. I will not hesitate to go to DMC in the future when I am ready for another car purchase and I am happy to recommend this company and Leonard to anyone in the market to buy a vehicle. My husband and I definitely give Leonard and Durango Motor Company a BIG THUMBS UP and I would give them more stars if I could! read more

I was in a sticky situation and I called Webb Chevrolet who refused to help me over the phone and forced me to drive two hours to come in for them to tell me in 30 seconds that they were unwilling to help me. I called Durango Motor Company and spoke with Selena and she listened to my problem and asked me to text her some additional info. Once I did, she came back with photos, via text of a beautiful new car and once I told her I liked it she ran the numbers for me and sent me via text pictures of the offer. They fit my needs perfectly and so I made an appointment to come in the next day to purchase the car. Not only were they willing AND ABLE to help me figure some numbers out from the comfort of my own home, without me immediately having to go in, they did it 90% via text which was so convenient for my lifestyle. I have three small children, at pregnant with a fourth and dragging my family from one dealership to another was not going to happen. Selena knew I would need a good deal in order for me to wrap a previous bank loan into the new car loan, and found me a beautiful brand new Ford Explorer that fit my growing family's needs, that was 0% financing for 6 years. Not having any interest was exactly what I needed and she found that for me immediately. I received a phone call from Kane wanting to know a little more about my issue with my current car, and then he said we will get back to you ASAP with a plan on how to help me. This company goes above and beyond. They even delivered my crappy loaner car for me all the way to Pagosa so that I could drive my new car home. They have a customer for life, I guarantee it!! read more

Rod McBroom of Durango Motor Company is by far one of the best salespeople I've had the pleasure of crossing paths with. He worked incredibly hard to help me find a vehicle that worked for my situation due to a recent accident that totalled my previous car. He had the patience and kindness to see everything through and walked me through the process without leaving my side. Even went with me to drop off the rental car so I could drive back home in my new car. I usually dislike the process of car shopping because of the pressure and impatience some salespeople can put on me, however this go round was perhaps the best experience I've ever had in car shopping. I appreciated the loyalty and patience above all and although I ended up getting into a less expensive, smaller car than I had wanted...it was the professionalism that Rod McBroom exemplified that made me feel as if I drove off in a one of a kind vehicle. I would and will highly recommend Durango Motor Company for having a wonderful selection of vehicles on their lot to fit any budget. Ask for Rod McBroom if you want exceptional sales service, he will go to bat for you and get you into something you are completely satisfied with. I drove away knowing I got the best deal possible because he cares to not let anyone "take advantage" when it comes to the price of a vehicle, he wants the customer to feel good about the purchase and I think that's a rarity in the car sales world. Thank you Rod for being one of the good guys, I won't forget your kindness in my difficult situation. Thank you for helping me in the process, I love the car. ~Stacey Préjean, Telluride, CO. read more

My family and I were looking for a Toyota 4Runner and was not having luck in finding what we wanted in the used car world. My wife spoke to Annie, the sales girl, and she got on the case and found a used one for us. Since these things hold their value so well, the used price was not much different from a new one. We then made the decision to get a 2016 and Annie went above and beyond to find the EXACT car we wanted. She did not pressure us or use "tactics" to get us to agree that a new car was better than getting a used one. She simply showed us the numbers and was very tolerant of all our financing concerns/variables in making the right choices for the down payment, term, etc. When the car was delivered, there was a minor paint chip on one of the fenders. She made sure the body shop took care of it and they even let us keep the touch up paint fixer they used for future oopsies. How awesome is that! We had also requested some programming changes to the key fob and these were taken care of by the dealership and we were not charged. Again, I was very impressed. In all my dealership experiences, working with Annie was by far the most pleasurable and satisfying experience in buying a new car. Her dedication to our satisfaction was top notch and it really shows in the way she treats her customers. We never felt those uneasy feelings you can get from other dealerships/salespeople and we would definitely buy another car from her in the future. Whatever Durango Motor Company is paying her, its not enough! She is one of the best! read more

HEY THERE YELPERS and Yelpatriots alike! Have a Repair? Have an additional Feature You'd like to add to that car of Yours? Or Perhapse You're in the Market for a Brand New OR Like New Previously Owned Vehicle LIKE My 2016 Jeep Cherokee Limited Hoorah! Stealth.Sleek.Super Sweet Ride. The Whole Round Trip was a Delight. Let us start with the Man with my Best Interest at Heart.. Joshua Buchanon. Then, the mMemorable Michael Folk, who Discussed the Nitty Gritty of the Jeep(much to my apporoval) and Surely the Vehicle tour guide Mark Kanarek *[Pass the Success Manual on once you're ready to impart that Knowledge] the one that values Guests and Eliminates Ego, and LISTENSto the Guest. YES¡ ALSO, a Special Shout out to Vanessa Harvey ...... She is Professional and Her Quip and Poise outweighs even my Eloquence. She gave me the Essential Details and then She sat back and did what I referred to as "Breathing Easy" Only Then did I have what I needed in My Descision Making Process to make My Own Independant and Unbiased Descision. And a certain Quality of Patient and Reserved Stillness as I Thought for a Moment or two. Sublime. BIT CHECK THIS OUT¡ Service Department Better Calm down because they are SUPER Helpful and Considerate¡ HA. Gratitude for the help ...... Kenny Simmons, Hunter Hepler, Josiah Terrel, Kylan Heinz, Peter Oles, Chris Tautgis., Each of you in your own Respect will Prosper. Give me a Shout-out I WANT to be a Mechanic There¡ read more

We were 1000 miles from home on a family vacation pulling our travel trailer when our truck engine suffered catastrophic failure. Charlie and Nick in the Service Department took the time under very stressful circumstances for us to explain what had gone wrong with the motor. Faced with our options we decided to purchase a used vehicle so we could continue our vacation and get back home to California. Our Sales Consultant, Anthony, found us a beautiful 2015 F-350 Super Duty. Anthony was knowledgeable, courteous and genuinely concerned that we were happy with our purchase. He was so attentive and made sure we were comfortable during our stay at Durango Motor. We really enjoyed all the time Anthony spent working with us. The owner, Mike, and General Manager, Tom, heard of our bad luck and personally greeted us and made us feel like family. Tom oversaw the whole process and made sure everything went smoothly from the purchase of our used vehicle to getting back on the road to our vacation quickly. Thank you to the service department for putting in the extra time to make sure our used truck purchase would comply with strict California emissions laws. We truly appreciate the great customer service we received from Durango Motor Company and would recommend them to anyone. They are top notch! John and Teri Duecker, Herald, California read more

I was looking to buy a new 2016 Toyota Tacoma right after they were released in September of 2015. I started contacting dealerships from Durango to Grand Junction to request quotes for a specific build. No dealership had exactly what I wanted in stock, so I knew I would have to order one and wait. Annie from Durango Motor Company called me after I submitted an online form from their website. I was hesitant to make the 2 hour drive to the dealership without having some kind of estimate, but I took the chance. We went over options and she put in the order for exactly what I wanted. It took about 2 weeks for Toyota to accept the build and allow Annie to give me an exact price. I was pleasantly surprised when the total amount came in about $50 less that what I originally offered other dealerships (that refused the offer). Annie kept me informed throughout the entire order process. When the truck arrived, she was very accommodating with my schedule and picking me up at the nearby airport when I flew in. Between Annie (Internet Sales), Taryn (Sales Manager) and Brian (Accessories), I felt very good about my purchase and was very well taken care of. I got a very nice truck for a fair price with no hassle. I would not hesitate to recommend Durango Motor Company to anyone. Thanks for a great buying experience! read more

My wife and I were in the market to buy a car...we had heard some good things about Durango Motor Company and after visiting some other Toyota dealerships in Albuquerque we decided to head up to DMC. We were fortunate to have Luke Fowler as our representative. I was not aware of the way DMC does business...so Luke told me about their best price, no negotiating, paid on customer satisfaction. I was skeptical at first, but after about 30 minutes with Luke and his sales manager Evan my wife and I were both blown away. We left that day to think about what car to purchase, with a smile on our face and my wife said, in a good way "I have never experienced anything like this before." As we continued to do research and ask questions...both Luke and Evan were fantastic. Most of the communication we had was on e-mail and their responses were fast and prompt. It took an Albuquerque Toyota dealership 3 weeks to get me a price quote over e-mail after my initial visit. Durango Motor Company took a day. Just amazing service! I am very pleased and it will be worth the drive for anyone to come up to Durango and purchased a car or truck. Also ask for Luke Fowler he is really good at what he does, and has a very kind heart. Thank you DMC for your service! read more

THESE GUYS SAVED OUR VACATION!!!! My service writer was Josh and the Technician that worked on our truck was Sean! We were visiting from California and on our way to the Durango steam train! and while we were driving on 160 going over the pass our 2002 toyota sequoia blew an upper radiator hose and with the help of a good Samaritan we were able to fill the radiator with water and make it to the steam train in time. Once we got back from the steam train it was 2:30 and we made it to the dealership by 2:45. We told them that we were heading back home to California the next morning and that we needed to get home. Long story short we ended up needing a whole new radiator. My heart sunk and my girlfriend was crying. But Sean and josh came out with a smile and told us the O'riley's across the street had a radiator in stock. Sean said he'd make sure we would make it home no matter what! And 2.5 hours later, josh and sean handed me our keys and told us the car was fixed! I can't stress enough how awesome Josh and Sean are and how awesome the durango toyota dealership is!!! They had Ice cream, soda, food for free! And my phone was about to die and josh gave me his personal phone charger so i could contact my family. read more

I am 56 years old and have bought numerous vehicles in my life, but never have I had as quality buying experience as I have had with Durango Motor Company. I ordered my new F-250 truck and was amazed at both the customer service as well as the price. My truck came in precisely as I specked it out. I had a rare 3 day week end and was willing to invest it to drive from Albuquerque NM to Carbon Junction Colorado to pick up my truck; but instead Anthony drove the truck down to my work. It was full of fuel, spotless, and Anthony took a lot of time explaining the bells and whistles. After that he answered a multitude of questions my wife had on her 2016 F-150 that I bought from another dealer. WOW! We got spend our rare three day weekend at our cabin. Now THAT'S CUSTOMER SERVICE! I assure you my wife's F-150 will be the last vehicle I will ever buy anywhere but Durango Motor Company in Carbon Junction CO. I am a Sales Manager at a major RV and Marine dealership and my new customer service model will based on Nate Monroe's Durango Motor Company. Thank you everyone and especially Nate and Anthony. Evan Breeding read more

I had been looking into buying a new car for the past couple of months and was looking for a very-well kept 2015-2016 CPO to save me some money. I saw that Durango Motor Company had the exact car I was looking for (2015, but bought in July '16, Ford Focus ST with heated leather seats, sunroof, new tires, navigation, etc.) and went over there after work to just check it out and have a test drive. Bill Fountain greeted me inside and off we went for a short drive. Once we were backto the store, Bill showed me all the numbers and the price was excellent for the condition of the car. By then it was already 7PM but they stayed after hours to finish the sale. The paperwork went by quickly and they let me leave my truck there overnight so I could drive home in the Focus. I had never been in a car dealership before this, but I would say this was an excellent experience (the soft serve ice cream and popcorn was tasty!), Bill was very nice and not overly so. The only pressure he put on me was having such a good price on the car. I would definitely recommend anyone looking for cars to check out DMC and talk with Bill Fountain. read more

I recently went in to look at purchasing a new car, this was my first time visiting a dealership with the intent of leaving with a new vehicle. I called ahead of time to make an appointment and I was set up with Jose Diaz but the day I was originally supposed to be there I had to reschedule and he offered the following day. When I got there I didn't realize that it was also his day off and he had showed up anyway and was very kind and helpful (eventho I felt absolutely awful that he came in on his day)! He answered all my questions without hesitation. He had taken the time to go over all my options and questions about different vehicles. While waiting for all my paperwork to be processed he took the time to "be friend" me and it made the entire experience so easy and joyful. I took a handful of his cards and will be passing them out to anyone I know that is looking for a vehicle! My experience overall was painless, fast and efficient. I left with a car I love and with confidence and peace of mind. Thank you Durango Motor Company and Jose Diaz for an amazing first time buying experience! read more

Actually, I'll give DMC a 4.5 Star rating. I purchased my new used Edge here. All went well. Salesman Can't remember his name. He was a Marine, quite talented. Made transaction as painless as possible. Thank you. Have been back to DMC twice for oil changes/inspections. All staff are friendly and polite. They were on time with appointment. The shuttle is awesome. Use it. I've been a drop-in and the staff still managed to work in my car between other appointments and get me on my way in a reasonable amount of (expected) wait time. But appointments are the way to go. I appreciate the technician going over inspections results with me. I find that discussion helpful. Maybe remind techs to slow down just a bit...they are so used to going over it 100 times a day... Shop has always been clean. I have never seen anyone leaning or hanging out. Finally, the reason I gave you a 4.5 instead of 5? I figure there's always room for improvement. So, having said that, I would like to make a suggestion on how DMC could improve customer relations. One word. Cinnabons. read more

I didn't expect to purchase the first vehicle I saw .....however, the Team in the used car division at Durango Motor Co. lead by Alec Di Lorenzo were great! I was in the market for an ALL wheel drive vehicle and thought....perhaps a hybrid......and Alec thoroughly took me through all the features of the RAV4 I was looking at .....which convinced me to purchase on the spot. Harold Santillan was brought in to take care of some minor body paint touchups and, the day I came in to pick it up, he made sure I was comfortable to drive it off the lot. An added plus was how comfortable they all made my adopted dog, Buddy, feel. He's a protective German Sheppard and still in training .....and yet he got relaxed around the Team! I would say a dog has a great sense of people ...his trust added to the whole experience!! My title arrived today ....less than a week after driving off the lot!!! The efficiency and support through this process was the best I've experienced in purchasing a vehicle! I highly recommend them!!! read more

We drove from Cache County Ut to purchase an older model tundra. We had our two toddlers who weren't happy to be in the car, and were a bit of a handful at times. Annie Bennett was our sales associate and not only did she provide a seamless stress free environment for the sale, helped us with directions for a place to go while we took the truck for it's pre purchase inspection, took care of the 4 little concerns we had, but she entertained and was really great with our kids and helped me to distract them while my husband was doing paperwork. After we got home we realized we hadn't given her the opportunity to do the walk through describing how everything works. We also forgot to give back her dealer plate and when I called to let her know we had shipped it back she helped us figure out how to program our radio stations over the phone. If our cars ever die we will definantly go back for all our shopping needs. Toyotas are great cars and the men and especially women at Durango Motor Co. are truly the best!!!! read more

I went to DMC to test drive some vehicles that I had been looking into and was greeted warmly by salesman Alec DiLorenzo. Alec and I discussed what I was looking for in my new car, the type of driving I'd be doing, and my price range before he searched his database for vehicles that met my criteria. I was pleasantly surprised by the large selection of vehicles that DMC had available that met my criteria, and really appreciated how he respected my price range and wasn't pushy about exceeding my budget. After test driving 4 vehicles that I was interested in I landed on the 2018 Infiniti QX30 - this car genuinely had everything I was looking for and was well within my budget! His team then appraised my old vehicle for trade in value, and I was ecstatic to receive the offer that they gave me. From start to finish, Alec and his team provided me the best car buying experience I could have imagined and can not thank them enough. I highly recommend checking out DMC if you're in the market for a new or used vehicle! read more

I just got off the phone with the General Manager of Durango Motor Company. I am extremely pleased with the follow up conversation we had on the serious concerns I posted about previously. I must say, despite the disappointing outcome to my first experience, he and I share the same values on customer service, respect and doing what is right for everyone. Not JUST for pleasing the client, but for the betterment of quality in his business and the quality of the customer experience as well. He understood the problem at hand and he fixed it. This is an honest company and the folks that work here all share this value. I believe this. I am leaving my previous post up, only as requested by the General Manager to show how this issue was handled. I respect this motion immensely and it has built a trust back with Durango Motors that I was disappointed to have lost. Thank you Tom for the sincerity and solving the problem! I look forward to returning to the dealership in the future as a happy customer! read more

We recently purchased a 2017 Toyota Tundra from DMC. Our salesperson was Taryn Smith. Taryn is a very professional young man, with a strong command of his product line. I will not bore you with a dissertation about our experience, I will simply say that is was one of the fastest and most pleasant vehicle purchases I have had in 30 years. I appreciated Taryn's attitude and how he took care of us. He left us both thinking this was more about figuring out what we needed and helping to take care of us; not close a sale. We found the price to be extremely competitive, and the transaction went smoothly. We plan to keep this vehicle for many years to come, and will have all service performed by DMC. If we find ourselves in the market for another new vehicle, we will start our search with Taryn at DMC, and feel confident we will not need to go anywhere else. If you are in the market for a new Toyota vehicle, give Taryn a call and let him take as good care of you as he did us. jay read more

On a cross-country trip in my 99 Honda Accord, I called from the road in Utah about getting a starter replaced the next morning. Cody said he would have to shuffle the work schedule of his "Honda guy" but that he would do his best to help me stay on schedule. He also said I needed to call the retail parts store and have a starter standing by. I drove on in to Durango long after dark and checked into a motel before shutting down the engine for the night. Next morning, after getting a tow from the motel to the shop, I had to wait only two hours for the job to get done and get back on the road. Cody and his people were courteous and efficient and the cost was exactly what I was told. The shop was clean and had a pleasant waiting room---with jacks and outlets for laptop computers! Many thanks to Service Consultant Cody Lujan and Service Manager Marco Lucero. I would recommend Durango Motors to anyone encountering car trouble on the road. read more