This place today, as well as in the past, has always been very nice great customer service. Great job. Love that they offer a free wash with The Works Service package. Thank you again guys. read more

Called on a truck at noon, Sent me a virtual show of the truck in question. I was told it was available, I made an appointment to see the truck was told if there were any changes to the status I would be promptly informed. Got off a little late but still showed. Thinking all was well. Went and looked at the truck decided I wanted it. Put a hold on it, came home put my truck for sale online had a offer on my truck within an hour. Made arrangements for the seller to meet me after work on Saturday to pick it up. Got a very short call on Saturday from the dealership with no explanation telling me the truck sold and my hold money would be refunded. Not understanding I called the gentleman that I had made arrangements with to purchase my truck to explain what had happened. Not being able to get ahold of him due to him driving through the mountains on a 5 hour drive, and not being able to contact him until I got off work he was very disappointed to find out what I had to tell him. To ease his pain I gave him a $100 bill to pay for fuel. Then had to go to the dealership and ask for my hold money because it had not been refunded. I just feel this is bad business. I have heard many good things about this dealership. I just don't see it read more

This review had originally been a scathing complaint about a particular aspect of the purchasing process at this dealership. Dan, the General Manager took the time to call me and discuss the issue and determine the cause and best solution for the problem. Dan then went far above and beyond to make it right, more than I had expected. For anyone thinking about buying a car in Durango or the surrounding area, I can now in good conscience give this dealership a big thumbs up. read more

We are not fans of buying new vehicles. Hate the process, hate the pressurized sales environment of most car dealerships. We recently made the decision that it was time to replace our tow vehicle. We had decided after research than a FordF150 would suit our needs. We met with Scott Perry and Zach at Durango Motor Company. They listened to our needs, found an appropriate truck, and we walked out the door with a truck/price/service that worked for us. The low key approach made us feel relaxed, able to take our time and search out the right fit for our needs without feeling pressured. Truly appreciate Scott, Zach and the Ford team that made the buying as stress free as possible. We are happy with our experience and our purchase. Lora and Doug Fults, Durango, CO read more

I bought my truck from DMC a year ago and couldn't be happier with them. The worked with me to find the exact vehicle I wanted and when they were unable up find it they placed an order with the factory to have one built. I have been returning to DMC for all my maintenance and they have been very professional and friendly. I plan on staying with the dealership for everything from oil changes to tires. read more

The absolute worst buying experience of my life. From messed up paper work to taking four months to be able to get my plates . And poor preparation if a used truck . To missing belongings when work done on the truck read more

A+ Service visit! I am actually a dealership consultant and work with many dealerships helping them try to achieve the level of Customer Service and good processes so I am hypersensitive to personal experiences at dealerships. Dwain is an exceptional Service Advisor. So relieving to see professionalism! General Manager, Tom Ondrako, has built a great resource for the people of Durango and surrounding communities by providing professional, personal and friendly services in both Sales and Service customers. Additionally, I had the opportunity to meet some recent out of state customers that had to buy a car as theirs died crossing the mountains with 250,000 miles. They raved about the Sales department and the treatment they received also, To the entire team at DMC, great job everyone. What each of you do matters and your customers appreciate it. Keep it up! read more

Nothing but good things to say about the experience of buying my new 4Runner. From the beginning, Martin Smiedt was a wealth of knowledge and was patient with all my questions and multiple test drives, even with my wife. Martin found the vehicle I wanted and had it delivered to DMC quickly and we closed the deal the next day. There were a couple accessories that needed to be added and they managed to get me in quickly and provided a loaner while the work was being done. I look forward to having all my service completed at DMC and to a long relationship. read more

The Sales Manager at Durango Motor Company responded to my disgruntled review immediately and made a huge effort to correct the error. The Toyota Manager came to my home and installed a GPS, could not have been more helpful. I would recommend DMC to my friends and family as they do provide excellent customer service even when things go wrong. I love the Prius and could not ask for more from management, except maybe getting my CD's back I left in my trade in... read more

We traveled for 5 hours to Durango in order to look at a used car , a red Subaru Outback, that was available. We called that morning to make sure that the car we wanted was still waiting for us and we were assured that it would be waiting when we got there. Later ,when in cell phone range, we called again and were told that the car had been sold !!!! We were really surprised that they had promised a car and knew we were driving 5 hours to see it and then sold it. Well then they told us another car had JUST arrived that day that was similar (not really) to the used Subaru we were interested in ..When we got there, after 4 hours of waiting and filling out forms and setting up payments, we drove the car back to Crested Butte.. My daughter drove the car 18 miles a day for 9 months . We were about due for an oil change, when the car threw a rod and we found out that we need a NEW ENGINE !! Our mechanic said that they sold us a car with a bad engine and the valve guides were worn out . Durango Motors says there's was no way they would have known that.. Our guess is that they were in a big hurry to replace the car they sold out from under us with the one that had just come in that day.. It is as clear as the nose on our faces..very obvious.. Sadly, we can do nothing about it and Durango Motors is NOT HELPING US TO RESOLVE THIS PROBLEM THAT IS THEIR BAD....THIS COMPANY HAS NO INTEGRITY AND IS DISHONEST AND THEY KNOW WE CAN DO NOTHING...So..we have to replace the whole engine in this car that they sold us TO THE TUNE OF 7000 DOLLARS.. Shame on these people and Durango Motors for not doing the right thing..DO NOT DO BUSINESS WITH THIS COMPANY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

'd take your business elsewhere. Their selling techniques are horrible, not personable at all. Sold me a 4 year old car for $5000 less than brand new one (my bad for not checking), said to bring it back in for the first oil change on them - nope. Called to make appt and was told "well, you didn't purchase that maintenance plan". I haven't been happy with the vehicle, but no way I can return it now. I would not send any of my friends over there. read more

My wife and I recently purchased a 2016 4-runner from Durango Motor Company and the whole experience was excellent. The salesman (Evan) was very knowledgeable about the product which shows the dealership trains their employees instead of trying to b.s. their way through a sale. Having worked for car dealerships in the past, that was appreciated. The sales manager was appreciated for the information in regards to our buying power and credit rating that he provided. One of the best parts of the experience is while working with the finance department, we just stayed at the salesmen's desk and filled out the paperwork as opposed to waiting for ever to go into some office and talk to another person. We love our red 4-runner "Trail Edition" and even though we live an hour away with a Toyota dealership in town, we will be taking it to Durango for all the servicing! read more

So you think all car dealers are the same? Give Durango Motor Company a visit and you'll likely change your mind. I began my quest for a gently used 2016 King Ranch truck and happened upon Durango Motor Company on Cars. com with a listing for a 2016 F150 King Ranch with just 9750 miles. But living near Denver would require me to drive 6 hours to Durango, surely I could locate something closer and avoid the drive I kept telling myself. But the more I talked with Aliona, Nate and Mike at the dealership, I realized that they were not the typical car dealership and I needed to make the trip. They have a simple philosophy , list a no haggle best price on their vehicles, and eliminate that back and forth negotiating that most everyone dislikes. From first point of contact to the day I purchased, I was handled with the upmost honesty and respect. I went to a local dealership in Denver to compare the price on a similarly outfitted vehicle and the salesman said" there must be something wrong with that truck in Durango for them to have it priced so low". Arriving in Durango and seeing my new truck I can unequivocally tell you the local Denver dealer was dead wrong, my new truck is perfect as indicated over the phone. To give you further proof of the thoughtfulness of Durango Motor Company, knowing I was driving in and staying the night, they took the liberty of making dinner reservations at a top rated restaurant in the area since it is so difficult to get a Saturday night table before 9pm. True Class from all involved including the final sit down with the finance manager, Bryan , as he explained in detail the loan agreement. My humble opinion is you will get treated with honesty and respect from these guys and they will strive to earn your business with the very best deal possible for all involved. read more

We utilized the Internet option to begin our transaction and Travis replied quickly and worked around our schedule. Our first finance offer wasn't what we hoped for so Travis kept working the deal for us and came back with a great deal. There was no pressure and it was actually a great experience. Lastly, we absolutely appreciate how thoroughly Brian explained the financing paperwork.We walked out feeling confident about our purchase and happily drove off in our new car. read more

Bought a 2014 Ford Focus from DMC in January 2015. Worst shopping experience of my life. Sales agents were short tempered and rude. My business seemed to be their lowest priority. What should take 4 or 5 hours at the most ended up taking me almost two weeks of trips to the dealership and even causing me to miss work. I'll never go back there again. On top of that, they had no idea what they were talking about and provided sub par answers to my questions about the vehicle. I had to Google most of my questions. You'll get better customer service from a drunk racoon outside of Walmart than you'll ever get at Durango Motor Company. read more

The reason I am giving Durango Motor Company five stars is because of Taryn Smith! We just leased our second car from him and the experience was as good as it was the first time when we bought one vehicle and leased another. First, he remembered us from a few years ago, which was very nice. He listened to what we were looking for and what we were trying to do. He answered all our questions, and there were a lot. He worked with us until we figured out exactly what would work for us. He even helped out with my kids while we waited for paper work. Both my husband and I would definitely purchase another vehicle from Taryn Smith. Thank you! read more

Clayton was great with customer service, and the master tech there (Jeremy) quickly determined what two other 'normal' auto techs failed to diagnose- that I needed to replace the entire front axle, not just the left CV (which I had gotten done in Denver). Afterward I found that the front right 4WD locker was very hard to rotate, so I took it back in. Jeremy informed me that the plastic part similar to an o-ring was not a normally serviceable part, but that he would try an o-ring and do the fix free of charge. It works excellent now, and he even did the other side too, also free. So my experience is that it is while you may pay a bit less at a local mechanic, dealerships tend to do better work, and these guys were stellar ultimately. I am a happy customer, thx again Jeremy! read more

Watch out for these guys on their Internet site. They claim to be practicing a best pricing policy, in fact they are bait and switching by adding unnecessary services at expanded cost ($99 N filled Tires) and not acknowledging that they are incorporating Manufacturer's rebates into their "best pricing structure". On used cars they add unnecessary services (N filled tires at $99) and unnecessary documentation costs in addition to the "best" price. I have found the "Internet service manage" Matt Patton and the salesman Taryan Smith to be ineffectual and unresponsive . In summary Do Not deal with these folks on the Internet, if you can stomach face to face go ahead, but watch your back. The above expresses my personal opinion and experience, I fully acknowledge that others may have a different experience and opinion. read more

Thanks for calling and clearing up some issues about my experience with your service department. It seems they took the time to check my problem and the issue was more about communication. I do appreciate your knowledgeable follow up. read more

I had no problems with buying my car via DMC. I appreciated the honesty and help from John. John and Bill worked quickly to get the deal done when I had made a decision. No pressure and lots of help. Thanks guys. read more

Here's my story: Yesterday my 2016 Kia Sorento with 3,195 miles on it, broke down while my wife was driving home to Silverton from Durango with my 2 year old. She BARELY made it home. This morning I called Durango Motor Company where I bought the car. After being redirected to a few different people, I finally ended up on the phone with Tom, the general manager. After a short conversation about what had happened, he asked for a few minutes to figure something out. 30 minutes later he had dispatched a tow truck to Silverton to get my broken Kia, and he had acquired a rental car for us and personally drove it up to Silverton to drop it off. He left me with the feeling that he cared about my situation. Really. I am very impressed with how the dealership dealt with this situation. Everyone I spoke with was extremely courteous, and I was not exactly in a good mood. Props to all of them. Jessica in sales Mike in Kia sales Lou in service Colleen in rentals And most especially, Tom, General Manager. Thanks for everything. read more

Lied to twice about my paperwork. Christmas is here so I wont be able to get it registered on time, Thanks again. And to top it off I've had the car for about 60 days and the maintenance light is already on. If you want a quality vehicle from people who care, I suggest going somewhere else. read more

I had a wonderful experience buying my truck from Durango Motor Company. I would recommend them to anyone!

My daughter needed a good, reliable car after going all winter without a heater and having her first baby, my first grandbaby. We bought a Toyota - was told it passed inspection and there was a 3 month/3000 mile warranty on the car - the warranty says powertrain and major parts. The first time we had problems was 30 days - no power going up hills. After many calls, waiting and finally getting an appointment to which my daughter was CHARGED a diagnosis fee she was told to leave the car there for the day. She's a teacher and you know that's tough to work around. It went in, she was without a car for two days and it was fixed after a disgruntled agreement by the service manager. The second time - 78 days in - the car starts rattling upon start, and gets worse when the A/C is turned on. My daughter gets an appt about 30 miles before the 3000 deadline, and PAYS FOR THE DIAGNOSIS again only to be told this isn't covered, it's a major part but not part of the warranty and powertrain....and really the service manager sounds like he's pretty tired of people trying to make appointments for their car to be serviced. My daughter is a first year teacher, the cost to repair this is half her monthly paycheck. She has a daughter - I thought they would see that this is really an issue that goes back to their original word that they stand behind their sale. This was the most disappointing and frustrating experience I've ever had. I've ONLY ever dealt with Don Chalmers in ABQ - may he rest in peace; but never had to deal with this multitude of excuses, irresponsibility, and people who don't really care about their reputation. I'll never buy here again. I'm in the marker for my other daughter who just graduated high school and I'll gladly drive four hours to Don Chalmers to get something that I know I'll be extremely satisfied with and where the employees won't jack me around if something goes wrong with the car. read more

Not a good experience with Durango Ford. Our 2yr old F250 started having issues while we are visiting Ouray Co on vacation. One of the front brake calipers hung up and ruined the brake rotor. The service rep said its common to see front brakes go out on F250's with under 50k miles? Really?? I could have understood if I had been abusing the brakes and both sides were shot, but only one side was bad? Drivers side was completely gone and the passenger side still had half the pad. (the service rep swore both side were bad, but it was obvious the front tires were never removed to allow for proper inspection) The truck is still under warrantee but when the tech couldn't duplicate the other two issue they said it was fine and charged me service time even though they didn't fix anything. The quote to replace the front brakes and to tell me they couldn't diagnose the other two problems - both of which started back malfunctioning within 5 miles of leaving the dealership was $780.00. We know dealers are more expensive than independent shops but over 2x the amount? I fixed it myself for $180 but would have been happy to pay $400-450 to not have to mess with it on vacation. Also beware it says on the webpage they are open to 7pm but that is only sales. The service department closes at 6pm. We rode the Silverton train and didn't get back until 6:15 but the doors were locked by then. By luck one of the salesman was able to find someone in service that was still doing paperwork and he was able to check me out and give me my keys or we would have been stuck paying for a hotel room since our cabin was 2 hrs. away. Luckily the truck made it back home and the local dealership is fixing the issues they couldn't diagnose under warrantee. I am filing a complaint with Ford on why I was charged service time when they could not duplicate a simple issue on a truck still under warrantee. To sum it up I am not mad they were more expensive than independent shops, but I don't like to be lied or charged for services not preformed. read more

I can't tell you how pleased we are with our experience at Durango Motors. We had a trip planned to Denver to purchase a new vehicle and decided to just go look around in Durango. At first we were put off by their business model of no bartering. Patrick was our salesman and he explained to us so that we understood very well. Everyone that we met went above and beyond making sure we were completely satisfied. We had a couple of issues today, two weeks after our purchase, and were offered an immediate appointment with service and they were able to resolve our issues with no cost to us. They even washed our new vehicle before it was returned to us. I would highly recommend going here before anywhere else. Amazing experience!!! read more

I selected this place because they claimed to be "haggle free" and "no pressure". I've been searching for a 2014 Mustang GT Premium with a GT Track Pack. They didn't have one so they said they can locate one. I was conversing with my salesman over the phone and emails. I made it clear that this whole deal hinges with what they can give me for my trade. I've had my trade appraised with 2 other dealers and 3 reputable online appraisals. I had driven an hour to get there and I finally met my salesman for the first time, he seemed to be easy going and the whole atmosphere seemed to be easy going. I was thinking that I might finally be able to make a deal! The salesman looked over my trade and took some notes and offers me coffee. He asked me if I was interested in filling out a credit application and it would cut down the paperwork, besides, I was thinking that we'd make a deal anyway. I filled out the application and gave it to the salesman and I continued to wait. It was about 40 mins now and I'm getting tired from waiting and my salesman finally comes back...then he gets a call from the manager. It's been about an hour now and my salesman and his manager come walking in my direction. I already knew the "closer" tactic and was ready for him. I already started to get that feeling that I was going go get low-balled. The manager showed me the price from True Car and he said he could beat it by a thousand dollars...I was thinking great! Then he started to show me my payments, which was significantly higher than what I'm paying now, why? I have impeccable credit, and the last time I checked it was 825! I should qualify for a lower APR and better terms plus a lower payment. I asked for my trade in value and he came in two thousand dollars lower than I requested. I realize they are a business and they're in it for profit but what I was asking for was't unreasonable and it was a fair trade value. I knew what I could get for it through private sale and what they'll sell it for. Regardless if they took the trade to the auction and it sold for under what they paid for, it's their own fault for using the auction...which is like gambling anyway. I told the manager what I wanted and he tried to explain what "actual cash value" meant. Then he asked if I loved how the car and how it drove....I said what do you mean? You guys don't have the car. The car is at another dealership and you guys said that you can get it. I said that they're not the only dealer that can order cars from other dealerships. I've spoken to other dealerships that are 8 hours away and they have the car and they are selling it thousand dollars cheaper than what Durango Motor Company is asking for. I guess he thought that I was bluffing and he said who is this dealer and what did they quote. I said I'll do better than that and I showed him an email from that dealer and they were willing to give me what I was asking for my trade. I said that I could easily use my company's X-Plan and get it much cheaper but I don't want to make the drive. The manager tries to justify the thousand dollar difference and said that it'll only be about $13 difference. I then reminded them that this whole deal hinges on what I'm getting for my trade and that I don't think that we should talk any further if he can't give me what I was requesting for my trade. Then he finally says that he won't budge on the price, "I won't go a penny more" was his exact words. I asked for my keys and they didn't know where they were...typical, I knew this was going to happen. A word of advice to anyone who is reading this, always ask for your keys back before any negotiations is started, it make things awkward when your waiting for your keys. The manager walks out and I walk outside too, waiting for my keys. It's that awkward silence when I'm standing outside with my salesman and I just apologized that a deal couldn't be made. I said I know it's out of his control and that the negotiation is handled by the manager. I checked inside my vehicle and my keys are in the cup holder, so I hop right on in and take off. I wasted 3 hours and a quarter tank of gas on this trip. If you ask if I'll go back to Durango for a Ford, I'd say no....I feel that they didn't live up to their "Haggle Free and No Pressure" atmosphere. read more

As always, Durango Motors has surpassed my expectations! Anthony Stallings help me find a perfect vehicle for a friend of mine. Anthony has more knowledge and experience than most seasoned salesman. His follow up and attention to detail is incredible. Every single person at Durango Motors does their best to make your visit exceptional. The owner, Mike Aus, spent some time with me to thank me for my continued trust in Durango Motors. How many owners of a huge operation avail themselves to the customers.? The best dealership in my 45 years of buying vehicles. Don't just buy your next vehicle there, trust them for their rematkable service department 6 days a week. I love going there because of the personability that is so predominant there! Once more, THANK YOU Durango Motors! read more

Back in August I was looking for a 4Runner to buy. I talked to not one not two but three people about 4Runners, this is because no one would EVER call me back or return emails. So finally Martin got back to me when I had to go up there. I told him what I was looking for and left. I kept an eye on the site and found EXACTLY what I wanted. Called up there told a lady I will be up after work she said okay then turned around and sold it no biggie. Talked to Martin again and told him to order me a 4Runner in August. So I thought he was ordering the 4Runner went up put $500 down and left. Well after constantly calling and leaving messages with no call back I got upset and FINALLY got a hold of Martin. Well turns out he never ORDERED the 4Runner. I got upset told him that he needs to get it done or I will call Albuquerque. He never called back I found exactly what I was looking for called Martin back and told him I found the 4Runner I was wanting and send my money back. He then proceeded to belittle me over the phone so I hung up and he called back leaving a horrible message on my voice-mail. Then the manager calls me and tells me that I need to just wait and not go to Albuquerque that they will find the 4Runner I want and that they looked at the site for the place I found my 4Runner and proceeded to tell me that it wasn't even on their lot, which by the way I talked to the dealer in Albuquerque and it just got to their lot when the DMC manager called. I was and still am extremely unhappy with that place they call a "dealership". I went there because my parents bought their Avalon from them and thought they would do me right. Boy was I wrong. Every time I drive by there it makes me angry. I will NEVER recommend anyone to that place. I am extremely satisfied with my 4Runner from Larry H Miller in Albuquerque. Go there people, not Durango motor Company and if you do go to Durango Motor DO NOT work with Martin. read more

Saturday, August 6, 2016 - My daughter wanted to trade her 2014 Ford Focus. We called the dealership in Durango (we're from Farmington) and worked a great deal over the phone. (My daughter had done her homework - Durango Motor Company had the best prices on their new lot-cars both in southern Colorado and New Mexico). Martin Smiedt was a great sales person, had a good deal ready for us when we arrived at 3:30. We looked at the car we had been negotiating - a beautiful 2016 Toyota Corolla LE ECO Premium in pearl white - and the deal was sealed. We also really liked our Finance guy too but I can't remember his name! (So sorry). My daughter, on her own, qualified for 0% down and ended up with $219 payments - great for a single working girl! Great experience - we we're out the door by 5:45. Fastest, easiest and one of the better car deals I've ever made. Thank you Durango Motors. It's probably not the best way to purchase a car (over the phone) but it really worked out well for us and saved us HOURS of time! read more

We ran into problem with our newly purchase used truck. We received a telephone from the General Manager who was a perfect gentleman who resolved the problem to our satisfaction. read more

i made an appointment and drove 2 hours to arrive on time. i sat for 2 hours, waiting for a ride into town, then realized they hadn't talked to me about what they found. when i asked the guy who checked me in what was going on, he admitted they hadn't looked at my car yet. it would have been nice to let me know they hadn't looked at it, despite my appointment. i missed work for the appt. the guy who checked me in didn't look up my car's previous record. do NOT use this dealership. read more

My wife and I traveled over to DMC to look at a Camry, which is the car she decided she wanted. I talked to Annie Bennett, our sales person and Vanessa "internet lady" over the phone. They were very helpful and knew what we were looking for before we arrived. Our experience from the time we walked into the door was first class. The best analogy that I have is walking into a friends home where we felt welcomed and respected. Everyone was friendly and we never felt like the adversary. Not only did we save several thousand dollars over a near by competitor but our car buying experience was awesome. This was our 4th new Toyota over the past 25 years. This was by far our best experience. Bravo DMC. read more

This dealership is top notch!! On our way to Durango, we got stranded when our KIA broke down in Kayenta AZ (not a good place for this to happen trust me) on the Sunday over Memorial Day weekend no less!. Being about 3 hrs. from our destination in Durango I called the dealership there knowing it was probably closed but to my luck got an emergency number to call them. The manager Tom called me back immediately even though it was a Sunday holiday! We arranged a roadside assistance tow to his dealership and arriving late (after 8:30pm) Tom was waiting with a rental car ready to go and took our car in and had it quickly repaired during our stay in town. What a lifesaver!! Customer service like that is so hard to come by these days. Thank you again Durango Motor Company! read more

As usual Martin was a great help in me getting the truck I wanted at the price I needed. My new Tundra with a 3 inch lift is awesome. This is the 4th Toyota that I have purchased at Durango Motor Company and as always it was so painless. Thanks for the great job everyone. Mike F read more

Being in our late 70's, this will probably be our last car buying experience but it has been our best by far. Jerrod Lancing was our salesman and he was absolutely incredible! He knew everything there was to know about both Kia's and Toyota's but his primary concern was helping us get the kind of car that WE wanted; not one that Durango Motor Co. wanted to sell us. He made sure we got it as quickly as possible and at the best possible price. Not only was he a great salesman but he continued to make our satisfaction his top priority even after the car was delivered. We especially appreciated his helpfulness, respect and patience. read more

Excellent experience. I'd been looking for a year and Annie made the car purchase SUPER pleasant. She was communicative, knowledgeable, and respectful of my time (getting me in and out quickly, while still being patient with my requests/needs). I really didn't think I would ever have a good car experience and this was it. I even came from out of town and it went seamless. She even took me to a body shop to get a second opinion on some repainting concerns I had (which ended up being unwarranted afterall). It's nice to have someone you can trust and this is how I felt with the experience at DMC. Also want to mention a great process with Jake (and Noland) in Finance as well. The financing element in the car buying experience is always a nightmare, with the back and forth, waiting forever for an answer, negotiating, etc. . . Well, DMC doesn't haggle I found out, but the price was the best I'd found (. .. .and again I'd been looking for a year) and Jake was FAST. He asked me a few questions. I answered them - and then I was done. I had to ask him again if we were REALLY done, and he assured me that we were. I was stunned. Thanks DMC! read more

Learned a lesson, a hand shake and someone's word doesn't matter. Better get it in writing. We drove over 4 hrs, and rented a car. We were told by one manager that the yellow road paint (all 4 tire wells and both running boards) would be taken care of since that damage wasn't included into the price. After the rental car was returned, the money transferred, the credit scores ran, and the paperwork done, we were told to speak with another manager about how to handle the repairs/replacements. He YELLED at us, said that he wasn't going to put out money. At this point what does one do? Drive home in the dark, and be angry at yourself. Everyday I get to look at my mistake. A big beautiful shiny vehicle with bright yellow road paint. I went and spoke with four different body/paint/detaining shops. All told me that using chemicals to remove paint is bad on the clear coat, and with mag-chloride dumped on the roads I would end up with rust. The best option was to re-paint the tire wells and replace the running board caps ($900-$2100) for the repairs. Expect nothing less than the customer service we received. Lied to get the business. read more

Jade Lutgen was fantastic to work with. He even put up with my newly adopted dog and entertained him with treats. Great guy and great experience. read more

Jason did a great job with assisting me in the purchase of a used Rav4. He was helpful in offering the information needed for me to determine that a used option would better suit my needs, at this time. Jason and other associates were able to answer all questions regarding features, performance, and warranty. There was no price negotiation, which I found refreshing. This automobile purchase was exciting and everyone I came in contact with was extremely helpful. I am looking forward to a better travel experience as a result. Thank you all so much!! read more