What an experience! Today was my first visit to a DutchBros establishment and the experience was…read moreAMAZING. This coffee shop is a new location in Terrell, TX. I am not sure if they give free year incentives for being the first number served. I started seeing people gather before the opening day. I would have loved to be one of the recipients. Nonetheless, the line was looped onto the highway on opening day which appears to have been one day before my experience; therefore, I decided to be the early bird on a Saturday morning and to no surprise I got the "worm" (figuratively speaking). I was the first customer of the day. I pulled up to two energetic employees who were ready to serve me. I was asked, "Is this your first time with us?" I responded, "Yes." I was then offered a pocket size menu (see pic) and questions were asked to help guide my decision. I decided on a hot, medium size, caramelizer. I was then directed to the window to pick up my order. The friendliness continued. Super kind crew. I recommend if you are considering giving them a try, which I recommend to any coffee drinker, to download the Dutch Bros app in advance. This will allow you to begin collecting points on your order from day one. There is an area (if you could find a parking space) where you can go up to a standing window to place an order. There is not much ambiance because this place appears to be a come and go type of establishment for enthusiastic coffee lovers. I did not observe a menu with food. All of the drinks here are customized to your liken. Therefore, get up early if you don't want to wait, or enjoy the wait while you ponder your coffee selection but give them a try.

I really like the coffee, but I was surprised with the price of a large container to serve 12…read morepeople. Just not as cheap as Starbucks.

Love their coffee! I always come here for their sugar free coffees they always do it the best and…read moreservice is quick and always greeted with a smile

waited in line for 30 minutes for one iced latte. no explanation, and they make you pay beforehand…read moreso you're not able to decide to leave because it's taking so long.

They have a nice variety of specialty coffee drinks. The line moves very quickly because they have…read morean associate outside walking car-to-car taking orders. I don't believe they have an inside for customers to sit in but that's totally ok because the delicious custom made coffee drinks are soooo good. They even have Coconut milk which is a HUGE win for me as an individual that's lactose intolerant. The cup lids are unique and provide a smooth sipping experience. I highly recommend this coffee establishment!

I visited Dutch Bros - Belt Line Rd on 2/17/2026 around 8:00 AM and ordered a medium Blue Oasis…read morewith half green tea / half lemonade. While ordering in the drive-thru, I specifically asked for no ice because I planned to drink it later in the day. Later that afternoon, I checked my pending bank transactions and noticed I was charged an additional $1.39. When I reached out to corporate, I was told the charge was valid because I asked for a "cold pour." I never asked for a cold pour I simply asked for no ice. If requesting no ice results in an additional charge, that should be clearly communicated at the time of ordering. Customers deserve the opportunity to decide whether they want to keep the ice or pay extra. Transparency matters. I am a frequent Dutch Bros customer, which makes this even more disappointing. It's not about the $1.39 it's about not being informed upfront. I hope management reviews this policy and ensures employees clearly communicate any additional charges moving forward.

First of all I want to say that I have been a fan of Dutch Bros since my days in CA (so a looong…read moretime) & I absolutely LOVE them!!! IT is extremely rare for me to go to one & not get excellent service with beaming smiles & ALWAYS checking in to see how my day is going. They have always been very personable. The coffee is most times a slam dunk! The ambiance is always popping with cool vibes wafting through the air. Soooo imagine our surprise when the entire staff at this location had an attitude :,(! Yes, everyone we encountered from the young lady who walked up to the car to take our order & acted as though we were infringing on her time, to the guy at the window who insisted that my daughters freezer didn't come with whip cream (even though it had NEVER been an issue before). Needless to say, our drinks tasted like their attitudes this day...messed up! Sooo I really hope this was a one off thing & everyone just happened to be having a bad day...at the same time...otherwise, we'll have to go down the street to the DeSoto location. #DoBetter

Was out in the area and decided to try something different as DB isn't on every corner like the…read moreSeattle based coffee company. I will say I'm NOT a fan of the drive thru - there was no one directing the drive thru so there was a line but because no one was in the other line, cars started getting in front of the cars that had been there. Also trying to review the board became challenging as I was never close to it and felt pressured to close the gap. The lady that came out to take my order was very friendly. I ended up ordering a blended passion fruit lemonade - it was extremely sweet for me so I had to get home and cut it with some unsweetened tea. I'd order it again but I'll have some tea ready to cut the sweetness.

As me and my Wife came at night on 4/10/2026 the 2 Lady's that were helping us at the drive thru…read morewas super nice and very welcoming with a Smile they deserve a raise over all a very great experience and will be back definitely recommend this location to all my friends and family 10 stars if I could. God Bless

I'm writing this review based on my first experience at this location. From my one visit here, I'm…read morecurious about the consistency of the drinks. I got a Raspberry Matcha Latte and a Sugar-Free Decaf Latte. The matcha was a questionable color and tasted vaguely of matcha. The drinks were watery. The decaf latte felt like it had a bit of caffeine too. Another lady came up to the counter and complained about her drink quality that day too, so maybe I just came on a bad day on this weekend. Though the cashier and staff seemed very kind.

Visiting from California, and Dutch Bros is usually a safe go-to for coffee. Lines move quickly and…read moreservice is usually decent. Unfortunately, this location completely missed the mark. This was my second day giving them a chance. Yesterday's drink was okay, but it was 80% ice. Today, I ordered the Golden Eagle again and specifically asked for lighter ice, hoping for a better balance. What I got instead was a medium cup drowned in milk. The moment I saw it, I was already frustrated and said, "Why is it so white?" One sip confirmed it -- pure milk, no coffee flavor at all. Completely undrinkable. I was sitting on the passenger side, and if I had seen it sooner, I would have absolutely asked for it to be remade. I don't care if the cup is filled to the top -- I care about the quality of an iced coffee latte, which this location seriously lacks. To make it worse, I ordered two drinks, because my boyfriend liked mine from yesterday and didn't get one then. Both drinks went to waste -- money thrown away. If I end up coming back before leaving town, I will be bringing this up and asking for my drink to be remade. To whoever owns or manages this location: please take note and do better. This experience was extremely disappointing.

My boyfriend came in on a day he was losing a loved one. This young man did not hesitate to pray…read moreand wish him comfort. The coffee is already a great gift but, to have this small interaction made the whole experience above and beyond. Thank you sir for your kindness, safe environment for vulnerability and outstanding coffee!

Why do they not have heavy cream???? So disappointing. And once you're in line and find this out,…read moreyou can't get out of line.

We got the new marshmallow freeze and it was really good…read more Service was good and quick and easy not any prolonged chit chat that usually happens at Dutch bros This one the service got straight to the point and was very professional

Great location and great service. The drinks are a lot cheaper than Starbucks and taste just as…read moregood. The service is always fast and friendly and now that it has app ordering it just makes the experience better

There was a time where I frequent weekly Dutch bros and got pre diabetic so I had to quit. The…read moresugar was not good for me. I come back maybe every other month now for a treat and it's still so good. This location is new and convenient. I had their green peach tea for the first time, half sweet. Delicious and refreshing. Would get that again! Please tip the teens taking and making your drinks. They run around everywhere in the cold and heat taking orders