Omg I love Dutch bros but please open a second location in Gilroy because your line is INSUFFERABLE I can't imagine how much business your losing everyday because people just can't. Open a second location. I'm gonna buy stock lol read more

Thank you Clint for helping us a few minutes ago, by bringing my and my son's drinks out to the car!! read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Gilroy, California

Not the locations fault I'm sure, but if you order ahead on the app you cannot cancel the order. I ordered three drinks and when the pickup time appeared it was almost a half hour later. I could not wait that long and the line was too long to talk to anyone. You can't call the location either. So just a heads up. read more

I went to Dutch bros with my partner and we ordered two drinks and a water . when we pulled up to the window I heard the worker who hands the drinks says "who the f orders a water when they can get water from there home. After that she never handed the water and when we tried to ask for it she just walked away . Honestly, we go to Sacramento for Dutch Bros and the customer service is way better. I don't know what was up her butt. read more

The customer service was so good that I wanted to redownload Yelp so that the employees get recognized. I am not a local and it was my second time in this location. I came back because of having such a great experience on my first time. I appreciated how genuinely kind everyone I interacted with was and both times, my drink tasted amazing! My drink was made faster than I expected but tastes great. If I find myself in Gilroy again, I'll make sure to stop by here. read more

Drinks are alright but not worth the one-hour wait. location has been open for two months yet efficiency has not improved. Go somewhere else or make it at home. read more

Dutch Bros Coffee - Drive thru line. - Juice Bars & Smoothies Near Me - Gilroy, California

The staff keeps the drive through lines moving pretty fast, and any amount of wait is worth it for the drinks. It's also in an area around everything fast food, so if you wanna get some food for your road trip it's super easy too. read more

Dutch Bros Coffee - menu - Juice Bars & Smoothies Near Me - Gilroy, California

First, I'm grateful to have a Dutch Bros in Gilroy. However, this is the most poorly run store I have experienced. 20+ minutes with only 8 cars in front of you is excessive. The employees do not seem happy to be working here and are not dressed appropriately. It's just overall a frustrating experiencing. read more

If you do a mobile order, make sure you double check your drink before walking away! My drink was completely wrong except for maybe the flavor who knows I didn't get to try it. I just knew it wasn't what I ordered because I have made the order before and the drinks looked entirely different. Usually, I get a banana bread latte with dark chocolate, extra sweet with whip and some sort of topping when I received my drink there was drizzle around the cup no whipped cream and the drink didn't even remotely resemble the same color as it usually does when I order it. Whoever is working in the morning. They really need to get on them about quality because no one's reading the order details they are just rushing. read more

Dutch Bros Coffee - Drink that honestly tastes so bad I don't wanna finish it; nothing like what it's supposed to be - Juice Bars & Smoothies Near Me - Gilroy, California

I perfectly understand that many people say this is a new store and that's why things are taking so long but that is no excuse. That is precisely why staff are trained days in advance to provide good service. For that very reason, it is a place that doesnt have a lobby or lounge place where you can relax unlike Starbucks; it is meant to be a quick-service spot. That, in my humble opinion, is what it is. read more

Ran out of a season drink, which is no biggie. However what was an issue was when we got to the front of the drive through window after waiting 25 minutes. And this Hispanic girl with colored hair gave us drinks without telling us which one was which. After asking multiple times, she started reading the ingredients. She didn't know, and I get it, Dutch Bros gets busy. But her reaction and answers were that of a nature high schooler. Really sad. Drinks were already sweating meaning that they were made earlier and just sat there...tasteless unfortunately because of the ice watering the drink down. Get it together Dutch Bros, you reviews on here are not looking good already. read more

The Wait is insane! There is no way coffee for like 7 cars should take 40 minutes. I was seriously considering driving through the bushes to leave. The music playing is really loud and horrible!. Most of the Staff seem to have an attitude. I'm not familiar with the menu so was surprised that there were more options advertised as you pull forward after ordering. My drink was really not worth the wait. This was my 2nd attempt of enjoying coffee here. There will not be a 3rd. read more

Good coffee, friendly staff, but they got overwhelmed with customers. We had ordered 5 drinks and it took 30minutes.

No. Go to the Holister location this place is so slow. I waited over 45 mins and others were doing the same. The thing is if the drink was fresh I wouldn't have cared because honestly I was waiting I didn't mind but my drink was melted it was obviously sitting for a while and they wouldn't let us ask if the drinks were ready either. I just feel like they should have better service and or allow us to cancel and get our money back. read more

I luv Dutch Bros, and the only reviews I see here are people complaining about the wait time! Don't go it's that simple. Dutch bro is great yummy and delicious find your drinks by using flavors you like! If you don't have time don't go also stop being mean to teenagers! Some of you are real Karen's out here like mark saying some Hispanic girl ? Yelp needs to Monitors reviews like that read more

Long lines, chaotic ordering system, and a man hating message made this my last purchase from them.

This is the worst Dutch I have gone to. I understand it is new but the employees are always rude, never make the drinks to standard, the wait times are 45 minutes in the drive through, and if you place a mobile order it will take just as long. On top of that every time I order the same drink it takes different and they give you additude if you ask to have it remade. Definitely recommend the Modesto or Manteca Dutch if you are out that way this one definitely needs more work read more

I don't ever recommend anyone coming to this Dutch Bros if I can give it 0 stars I would. They have horrible customer service, they don't read back your order so when they get the drink wrong and we asked to remake them they are all upset. I always try to give them the benefit of the doubt but every time I go there, there's always something wrong with my order. I don't recommend anyone going to this location! read more

I was excited they were opening a location in Gilroy. I used the app to order two drinks to be picked up at the pick up window. I arrived according to when the app said my drinks would be ready, but they weren't. The girl at the pick up window said, "I'll make your drinks now." After seeing other people get their drinks and 20 minutes later, I went back to the window to ask if I could cancel my order because I had an appointment to go to. A different person was now working the window and couldn't find my drinks. After a minute, he found my drinks sitting with about a dozen other to go drinks. He gave them to me, didn't apologize, and they weren't even hot anymore, but I didn't care, I just wanted to get out of there. Terrible service at the Gilroy location, hope it gets better. read more

Made a mobile order, said it was 5 min wait. Actual wait time is 35 min. This is ridiculous! Need better management on mobile orders.

I order online my drink said it will be ready by 3:21pm I didn't not get my drink until 4pm. They told me my drinks were being made that still took another 10 minutes to make . My drinks weren't good either. Definitely will not be coming back very disappointed read more

I saw on the TikTok about this coffee shop definitely take us 45 minutes to get there and 45 in the line because there just open was a lot of people there but was a great time to try a new place and new coffee shops welcome to Gilroy The customer service team is very friendly with us and the drinks are great Iced golden eagle chai with strawberry soft top gets little syrup if don't like a to sweet read more

This place sucks rather just drive to hollister... the girl taking orders needs to be trained better she skipped my car and didn't even take my order. Plus they take hella long to get drinks out for a short line. read more

Usually dutch is my favorite place to go to. The atmosphere, drinks, just the overall service. However, this location was extremely disappointing. I placed an online order for pick up at the window and head up when it told me to. Immediately the employees were not friendly and gave off the vibe that they didn't even want to be there? The girl at the window told me it wasn't ready but it was being worked on so I stood around to wait. 25 minutes go by and they're calling other orders so I go back up to check on my order. The whole time my order was just sitting on the counter... by the time I got my drinks they were all basically melted. Why not call out when the order was done like they did with other people? Waste of time & money. read more

I'm so glad this Dutch Bros location opened up because there are none in my area. Yes, the wait times can be pretty long since it's new, but my drinks have always been great. I'm super happy they added order ahead it's a lifesaver. The vibes are good, and they always play music I enjoy. Even though the workers are super busy and running around, they're always friendly. read more

Slow slow, this place has been open for a month and still haven't figured it out. I have been to the Hollister location and they are really fast. The line is super long and they move. Not coming back to this location still they figure it out. read more

Came to this location in hopes to do a walk up order. employee was VERY rude as she explained they weren't taking walk up orders only drive thru or mobile. i cannot go into the drive through due to having a trailer, i went to place a mobile order and the app isn't allowing orders. She didn't even give us the opportunity to speak after she told us they weren't accepting walk up orders, just told us and walked away. I asked another employee if there's anything we can do and they told us no, we wouldn't be able to place an order no matter what we did. disappointed, drove an hour to get here. They asked us to come back tmr to submit a complaint, again drove an hour. read more

I cannot believe how long we had to wait in the line in the drive through. Literally 45 minutes. They are just making drinks! I will not come back here. read more

The service at Dutch Bros Coffee is truly amazing--every visit feels like a warm welcome. The staff always recognizes us the moment we pull up, greeting us with genuine smiles and the kind of enthusiasm that instantly brightens the day. They remember our usual orders, ask how we've been, and make every interaction feel personal. The manager, especially, treats us like family, going out of his way to create a friendly, uplifting environment that keeps us coming back. It's more than just grabbing coffee; it's being part of a community. - The pearl green Navigator. read more

I'm a big fan of Dutch bro when I drive to the Central Valley it's always a must to have a Dutch Bro. But this Dutch Bro is no different from the other ones there's just needs to be better organizing on the drive through. Waited almost 1hr in the drive through to get my drink. I think it will be better if they take the order almost where the 2 lanes turns into 1 because there taking the orders all the way back where the drive through begins and some of the customers are not following on what car they need to be behind and the crew up front are getting confused on what drinks goes to what car. It would flow better and quicker. But I still love Dutch bro nothing bad about the drinks just needs better planned out and organizing the vehicles in the drive through begins. read more

We came on a Monday in the afternoon and there was a decently long line. It didn't take too long however. I would say maybe 15-20 minutes? My 2nd time ever at Dutch bros and we had to come stop by and visit bc Dutch bros is great and we don't have any nearby where I live(visiting Monterey and coming back up, passing by here). Got an OG gummy bear iced rebel zero sugar, gf got a vampire slayer iced rebel zero sugar. Both quite solid, just taste a lot like redbull which I don't mind at all. Good place! read more

Disgusting. 30 min wait for drinks and didn't realized there was a cap in my drink until I was finished with it. read more

Dutch Bros Coffee - After finishing my drink I found this cap. This is a hazard. - Juice Bars & Smoothies Near Me - Gilroy, California

The service in this specific location has never been great and almost every time I come here it seems to be a communication issue for the most part. When I went last night it was around 7 pm; no cars, no people in front, and barely anyone in their parking lot. For a second I thought they were closed but I got off to check just in case and sure enough the store was FILLED with employees! I continued to place my order and waited in the waiting area for about 7 minutes before a small crowd of people started showing up. I realized they had finished taking everyone's orders and my drinks still weren't ready!( I got 2 of the same drinks) so after I waited for the line to end I went up to ask for my drinks (after 17 ish minutes I finally got help!) and she asked for a name which they didn't ask me for in the first place, and proceeded to walk into the back and then came back with two melted drinks in her hands. She said "sorry we had them sitting for drive thru..." This is what ticked me off the most because when I was waiting for my order, I didn't see cars pulling in to order and they only had 1 car at the window, so who else did they think the drinks were for? And why didn't they double check? Given that I was in a time crunch, I just grabbed the drinks and left without another word. Please train your employees better! read more

I am extremely disappointed that I received a completely wrong order at Dutch Bros with zero accountability. I love coming to Dutch Bros and go out of my way to visit when I can, but this Gilroy location was an absolute letdown. I drove all the way from San Jose with friends and family, placed an order, five drinks total, and not a single one was made correctly. After finally receiving our drinks after 25 min, my family tasted the drinks only to be all wrong. I was waiting at the window to get help from the barista, only to be met with blank stares, no apology and no effort to fix anything. They didn't care at all. We made a special trip, wasted time and money, and left with drinks we couldn't even enjoy. Overall, I will not be attending here again. read more

The guy who was working the drive thru orders today 2/18 at about 3:15/3:30 needs to learn how to take orders, every time he takes our order he always manages to screw it up some way some how. Than to the girl working the drive thru window to hand us our orders needs to improve her attitude when I let her know my order is wrong instead of telling me she has to go through this whole process of a refund and than do another charge for my drink instead of just fixing the order I paid for. read more

Not only is the wait still ridiculously long after months of being open but their mobile order ahead isn't even working. Save your time and go somewhere else. read more

Drinks are good, but you'll be waiting close to an hour to see your drink. I'd recommend ordering an hour before you want it and then pick it up on your way. read more

This is the worst Dutch location I've ever been to. I'm hoping it'll get better once the influx of people dies down since it hasn't been open very long but that's wishful thinking, I'm sure. It was so dirty, there was trash all over the parking lot, there was boba spit or spilled all over their one table out front, there was already a black build up of muck from going in and out with trash bags at their employee door, and there was a trail of puke in the lot right in front of the store. I had to repeat my order twice because it seemed like the girl working wasn't paying attention and it wasn't just me, a few others had to repeat themselves to her while ordering, as well. My boyfriend usually gets a golden eagle and he got the same this time but it straight tasted like just espresso and milk, no flavor at all. I got a SF pink flamingo rebel and it was okay, could be just the flavors not being great together but it tasted off, too. And lastly, usually the employees at all the Dutch locations we've been to have been super nice and it comes off really genuine but the employees here seemed incredibly fake nice and it felt off. We will definitely not be returning and will either go to the Hollister location or wait until we get to Los Banos, even though it's a lot further on our destination route because either of those is more worth it than this one. read more

Super slow and rude. the workers spend more time talking to each other then making drinks

I see reviews of people talking about the wait.. like come on what do you expect??? I mean i pulled into the corner and already saw people waiting. Give the workers some slack, majority of them look like kids. Besides that, everything seemed good! One of our orders was wrong but a worker fixed it right away. Also, I don't really mind that they weren't in a cheery mood.. seemed like a long day for them! read more