Zero stars if I could!!!! Made an online order 1 drink , pick up 9:10 Showed up 9:12 , walked up told them my name and was told it wasn't done . Ok cool I'll wait. 9:20 I ask again, employee grabs drink from the bottom freezer. Drink was done at 9:10 ! Employe tells me "it's not here station". Told them to make me a new one , was done in 30 seconds. Asked to speak to a manager and was told to wait another 10 mins . Manager was "on the phone " . Shift lead was horrible and coworkers (Girls) just passed the blame to one another! Other customers that ordered waited 20 mins read more

Dutch Bros Coffee - Terrible employee - Juice Bars & Smoothies Near Me - Victorville, California

See all

I want to start this review out by saying I'm not necessarily trying to talk badly about the girl at the window on 5/23, cause I do get it.. but like, come on my dude. To start, I am autistic. Not 100% great with deciphers social situations. It was super busy and there was a crowd of people and nothing close to what looked like a line. It looked like everyone was just waiting to be called, so I peekaboo'd around the window as to not block anyone and she sternly told me to hold on. Perfect, as you should with someone who tries to push in front of people, but I immediately apologized with a smile and backed away and waited to be called. She asked the name on my order, looked to the side, and told me it wasn't ready. (I had a feeling already that the drinks were done). More context for this next part, I have lupus and epilepsy and the heat makes me sick. It was really hot. 30 minutes went by, she still said nothing. Neither did I, cause I'm not the type of person to do that. I respect customer service workers. After 30 mins, I'm getting super dizzy and frustrated because I knew she was making me wait on purpose but I thought 30 mins was excessive. I dealt with it cause I get what it's like to deal with rude customers, and she doesn't know me. So I was as patient as possible, I went back to wait in the car in the AC cause I couldn't stand outside anymore. My boyfriend goes up to the window, and what do you know, they've been in the fridge ready the whole time and have done some melting already. Look, I get wanting to stick it to rude customers, except that wasn't me. I just hope this gets back to her and next time she takes into consideration that someone who immediately apologizes and doesn't bug you again might have just done something on accident, and that's not the person to "stick it to". I was having such a rough day. A little consideration that not everyone is a jerk would have been nice. read more

Sadly, no matter how many times I give this location a chance it is always very slow. I am not surprised I am waiting more than 30 minutes for a drink with 6 cars ahead of me. This location has the norm of being slow so make sure you're not in a hurry for work or school drop offs. read more

Came here to get two large golden eagles but a little unsatisfied with the crazy amount of ice that the cups are filled with, for my wife and I, we did like the coffee, it was pretty good, the service was quick and employees were friendly. There is no dining area, but you can order at the window. They have a two lane drive thru that merges to 1 window. make sure to take a look at the menu before ordering because the employee that will take your order does not carry a menu on hand. There is a good amount of parking. read more

Dutch Bros Coffee - Golden Eagle large. They put a lot of Ice. - Juice Bars & Smoothies Near Me - Victorville, California

This review is a built up one because I have come to this location many times over the couple years this location has been open. While I have seen some amazing staff leave this location, the Staff have always been very welcoming and love have small talk while waiting for me and a couple others' drinks. I do like the new system of each station/bar making another order, it has been quicker in my experience! I want to thank the loyal staff that continue working at this location and continue to bring joy and amazing drinks(Madi, Kyanna, Emily, Jaz, Sasha, Jeremiah, Kevin, Kierra,Leanne, Alan) I might miss a couple new people as i still haven't gotten their names but thank you! My orders for drinks range from both seasonal and regulars. -Regular Menu * Golden eagle (Og Style) *Palm beach green tea * Blue Raspberry with coconut fizz *Watermelon soda with strawberry float -Seasonal *Brown butter latte (without the Chip!) *Hazelnut Truffle Latte *Pumpkin Brûlée read more

See all

I love this place! Every time I go the employees are always so kind and courteous. Today I had Raylah who was SO wonderful to meet! Her personality shines and she was so kind! Very friendly and grabbed my drink and brought me a pup cup for my doggie. Idk where they find these nice people but Raylahs customer service brightened my day! Thank you Raylah! read more

Prior visits have been awesome! Today not so good there was an excessive amount of time spent waiting for a drink! read more

See all

Honestly, this is the only Dutch Bros that I ever dreaded going to because I always have to wait so long for my drinks. The drive-through goes super slow even if it's not long we put online orders in and we're always waiting 10 or 15 minutes after our order should be ready to get our drinks. This is ridiculous. Any other Dutch Bros we ever go to we never have this problem at all whatsoever then on sticker days, we always have to actually ask for our stickers with our drinks when they should automatically give them to us with our drinks like all the other Dutch Bros do. We shouldn't have to request something that's being given out with our order. Besides all that everyone that works here is all very nice with good vibes. But this location definitely needs to get it together. read more

Love the coffee and drinks but unfortunately this is probably THE SLOWEST Dutch Bros I've ever been to. I kept track and each car spent 3-5minutes at the window. That's a really long time if there are 10+ cars ahead of you. Only one order taker outside when there's 20+ cars in the lane. They really need to work on the customer experience at this location. I also placed an online order which was ready at 11:45am, it's now 12:17pm and I'm 7 cars away from the window and the girl said "your drink is ready but you can grab it at the window." She really could have gone above and beyond and brought it out like other Dutch Bros. Two thumbs down. read more

I am in this slow long line and this cashier out side is flirting and talking to the same car for 10 minutes.... She has been laughing like and chatting like she is not at work. The least she could have done was take my order then go back to her conversation... this is so unprofessional and rude to me and the car behind me. I went to complain and they all begin insulting my intelligence. She never took my order. I asked her name and they all refused including the black girl with the braids at the front of the store. If they don't take my order at the window I'm recorder. Update: as I'm typing the process There was another black lady that came out with a ponytail and fair skin kind of short that came out and took my order. Very professional and upbeat. I love this place but wrong is wrong read more

Dutch Bros Coffee - The lady worker talking to the lady customer over 10 minutes after - Juice Bars & Smoothies Near Me - Victorville, California

This place is a joke. The employees have their friends come and sit in the drive thru and instead of doing their job what they are paid to do they just sit in the drive thru mind u and BS with their friends. This has to be the worst dutch bros I'v ever been to. Even if u order ahead they have two lanes but make u wait in line all the way up to the window. Today's wait 38 mins for a coffee. If I could give this place negative stars I would have. read more

The service was great and they were busy. I got the Carmelizer and a chocolate chip muffin top. I wish where I lived we had a Dutch bros but sadly we don't. It's so good and blended is the best! read more

Dutch Bros Coffee - Caramelizer and a Chocolate Chip Muffin Top - Juice Bars & Smoothies Near Me - Victorville, California

See all

They take forever for mobile orders! The time is never accurate they make you wait at least 30 more minutes . And it's just a bunch of kids who mess around in there read more

I went to Dutch Bros this evening 1/1/26 @ 9:08pm and I don't go there often even though I do live close. However, I went to order a Holiday Cookie (M) Shake with sprinkles but somehow I got a watered down version it was more like a watery Frappuccino with stale sprinkles. The staff was kind it was just the quality of the shake but yeah probably why I don't go often. read more

Dutch Bros Coffee - Holiday cookie shake ?? - Juice Bars & Smoothies Near Me - Victorville, California

We got off because there was a long drive thru line. All the drive thru cars plus more cars that arrived after us got their order before us. The young lady taking orders at the drive thru took our order because the guy in front of us was taking a long time. Not sure if this messed up our order timing. We ordered a chocolate shake and the Golden Eagle, but The chocolate shake looked like a chocolate smoothie not shake. read more

Isabelle is amazing, never had a barista like her before. She greeted us with such positive attitude and great vibes and enthusiasm that she gave me the energy that I needed to get back home from my trip. You have a great dedicated employee, thanks Isabelle once again for the experience. read more

Wait time is horrible more than an hour for two drinks is insane. Maybe less talk and more action.

So happy we found this place It's been a while Drive through only and great service and it's so chill. Drinks are so good Never disappoints read more

See all

me and my partner were having a small disagreement in the car while ordering, nothing crazy, and while he was taking our order he made a comment under his breath that came off really inappropriate and offensive. I asked him what he said and he just brushed it off and was like "nothing," which made it even more uncomfortable. the whole thing just felt really disrespectful and unprofessional. like that's not how you talk about customers, especially when they can hear you. it sucks too because this is the only Dutch Bros in my area and I usually expect a way more positive vibe when I go there. this just completely threw me off. I asked for his name (Sebastian) because I knew I was going to say something about it. regardless of what he "meant," that kind of comment isn't okay. I really hope management actually looks into this so it doesn't happen to someone else. read more

My drink is always great. Kira has a great mood and is welcoming whenever she handles my order.

Love the drinks here however the wait is always always long. Minimum wait time is 30 minutes whether you walk up or drive thru. It never fails when I give them a chance no matter what time of day it is. Sa read more

I can say this strawberry match is just perfect! The waiting time was about 5 minutes. read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Victorville, California

See all

Every time, even ordering 45 minutes in advance and waiting 20 minutes no eta when my drinks would be ready . Talked to the manager Sabrina not helpful. Wont give refunds even though I never received my drink. The deserve zero stars. read more

If i could give negative stars i would, ive done mobile orders at this location multiple times & each time they take FOREVER. Easily more than a 20 minute wait by the time you get to the window to receive your drink after waiting in line for your mobile order. Might as well order when you get here and wait in line, since you're waiting anyway. Drinks are melting by the time you receive them. read more

This is the worst dutch bros I have ever been to. Today the wait was over 45 mins and still had not started. I had to just get a refund because there was no way I waited any longer read more

While in the drive thru I asked the broista for light ice. After I asked her for that, she seems annoyed and was talking crap about us while we were waiting for the drinks. Saying things like "that's why I don't like working here" and " I hate dealing with these kind of people". She was wearing glasses and had braided hair. She also has a black and pink hello kitty phone case. After making my drinks she just handed them to me and didn't say thank you or have a good day or even acknowledge that we existed. I come here almost daily and have never had this kind of interaction but I will now be more willing to go to the Starbucks down the street. Also she only did one drink with less ice. And because she was upset she didn't even try to add the soft top to my drink. Also the drive thru takes way too long. Was in the drive thru for 40m read more

Dutch Bros Coffee - Soft top on half the top - Juice Bars & Smoothies Near Me - Victorville, California

my favorite dutch location up here in the high desert! i've always favored this location over the other ones. Every visit i get exactly what i asked for and the staff is patient and really nice! this visit i ordered a iced cookie chocolate milk with soft top and chocolate drizzle and it's so good! read more

Dutch Bros Coffee - iced cookie chocolate milk - Juice Bars & Smoothies Near Me - Victorville, California

Just wanted to shoutout Hailey for having great customer service!!!!!! She'd super sweet and patient theyyy definitely need a an umbrella or fan!!!! read more

Be prepared to wait 25+ min for a coffee going through the drive through. People were nice though

Although there can be a wait time there's always on barista Isabelle that is absolutely amazing! Always greeting me and my family with a smile she always remembers our orders she definitely puts a smile on our faces after each time we go! Super outgoing!!! Especially when she's at the window she just has great energy!!! read more

I love me some Dutch bros! My go to order is the "blended Aftershock Rebel " that drink will always be my fav and will always be iconic! Each time I go, the broristas do a fantastic job with making the drink (s) and are always so kind! Even if it's really busy, slow, or just a regular good day they always are so kind and have a smile on their faces!! And the music choices they always have EATS!! Dutch bros you should totally make a playlist and have it on the app because your guy's music taste is great! read more

Service sucks they take so long and they just talk to cars that have young girls or guys The last time I went I was in the drive thru line for 30 min while the girl took her time talking to the people the black car and then the window service for walk up is the same read more

Thank you to Daniel and Kayla you guys energy is awesome. Always making the best drinks love this location the team always ready to help you with a friendly smile read more

See all

Better Than Starbucks. I Just Recently Became A Dutch Bros Addict Iced Coffee Order That I Get Is ALWAYS PERFECTION! Taste Buds Literally Start Dancing In My Mouth Julian's Customer Service Is A1. Good Attitude and Very Friendly. I Love Coming Here When He Is On Shift Makes My Day. Thank You Julian Atmosphere Always Seems So Positive. Team Work Makes The Dream Work! Good Job Team. read more

Dutch Bros Coffee - Golden Eagle W/ Oat Milk & Soft Top - Juice Bars & Smoothies Near Me - Victorville, California

The employees are very friendly. The drinks are good and the environment is upbeat. Their drinks are addictive lol. read more

Dutch Bros Coffee - Medium Emerald Blended Rebel (Seasonal) with Blue Raz Poppin' Boba and a medium OG Gummy Bear Sparkling Soda. - Juice Bars & Smoothies Near Me - Victorville, California

Service is always so slow, even if you order ahead. Not friendly at all. And when I asked about the Dutch bros stickers they all acted clueless as to what I was talking about and said they don't do that. read more

First time here and MS DJ is YOUR GIRL! She is so respectful and kind, she made my night special. She was extremely helpful and patience with me. I love her energy! This is the type of staff you want to hire. YOU WANT MS DJ AS YOUR STAFF! DJ if you're reading this, thank you for being such a great associate and making my first time experience amazing! read more

Got the upside down eagle with soft top. Tasted like milk, sugar and ice. Very disappointed. 7 dollars wasted. read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Victorville, California

Unfortunately, I have visited this specific location at least three times in the last year and every time I say, I'm not going back for the same reason. The service sucks. Extremely slow when I went it was exactly 6 AM. There were four cars in the drive-through and at least six employees inside. It took them over five minutes to even acknowledge that I was at the walk up counter waiting then my app had a coupon and they said that they couldn't honor it because it wasn't coming up in the system. I already submitted a complaint to customer service for that as well. They need to work on the customer service because they are much more expensive than Starbucks and it's discouraging for me when I know I can go to Starbucks and get better customer service and be in and out much quicker. read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Victorville, California

See all

First time ever trying Dutch Bros & will not be back. Bad customer service & very rude employee w/pink shirt. I downloaded the app to do a mobile order & 15 min later I arrived to this location to pick up my drink. Drive thru was packed & 2 people waiting outside of the pickup window. I walked up and got in line to pick up my order. The man in front of me politely asked twice if his mobile order was ready & the woman in the pink shirt, who was standing right in front of the window wouldn't even acknowledge him. I saw my 2 drinks sitting there & was hoping someone would come to the window to help the people waiting. After several minutes, my husband got out of the car, walked over & just stuck his head into the window to ask someone to give us our drinks. The other customers did the same. Terrible customer service to several customers, witnessed by many. do better read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Victorville, California